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The Grand Hotel

Torquay , Sea Front (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Grand Hotel's location is highly praised by guests with beautiful views across Torbay and easy walking distance to a variety of places. The breakfast is generally excellent, although some guests noted limited choices on the last day of their stay. The dining experiences have mixed reviews with some guests raving about the meals while others had negative experiences with wait times and service. The rooms vary in comfort and cleanliness with some needing updating and refurbishing. The cleanliness of the hotel is hit and miss with some guests finding their rooms spotlessly clean while others had negative experiences with dirty rooms and towels. The staff is generally welcoming and attentive, although there were a few exceptions. The pool facilities have mixed reviews with some guests enjoying the pool while others found it disappointing and too cold. Parking has had some issues, but there were positives such as free onsite parking. The Grand Hotel is a popular choice for families, although some guests have expressed disappointment with the lack of facilities for kids. The beds have a mixed track record with some guests finding them incredibly comfortable while others had issues with uncomfortable mattresses. Overall, opinions about The Grand Hotel's facilities and services were mixed amongst guests with some not considering it a true 4-star hotel.
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Categories

Luxury Hotel

Hotel near Golf Courses

Beachfront Hotel

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Seaview Twin More spacious room with sea view.

Standard Inland Family Room This room can accommodate 2 adults and 2 children.

Standard Family Room with Sea View More spacious room with seaview. This room can accommodate 2 adults and 3 children.

Standard Inland Double This room features an en suite bathroom and a TV with satellite channels, as well as a tea tray, hairdryer and room safe.

Standard Inland Twin This room features an en suite bathroom and a TV with satellite channels, as well as a tea tray, hairdryer and room safe.

Standard Seaview Double With a sea view, this room features an en suite bathroom and a TV with satellite channels, as well as a tea tray, hairdryer and room safe.

One-Bedroom Suite with Sea View With a sea view from the lounge, this one-bedroom suite is comfortably furnished. It is equipped with a remote control Freeview TV, a direct-dial telephone, hospitality tray, and a safe. The suite offers a lounge area, a bedroom, and an en suite bathroom with a hairdryer.

Family Room with Sea View Offering free toiletries, this family room includes a private bathroom with a bath and a shower. The family room offers a tea and coffee maker, a wardrobe, a safe deposit box, a TV with satellite channels, as well as sea views. The unit offers 2 beds.

Small Double Room Providing free toiletries, this double room includes a private bathroom with a bath. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a TV with satellite channels. The unit offers 1 bed.

Budget Double Room Providing free toiletries, this double room includes a private bathroom with a bath. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a TV with satellite channels. The unit offers 1 bed.

About The Grand Hotel

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Guest Reviews

7.2

Good

Location

The Grand Hotel's location is highly praised by guests with many describing it as perfect, great or fabulous. The hotel boasts beautiful views across Torbay and an excellent seafront location, making it ideal for those looking for a relaxing break by the coast. The hotel is convenient for both town and beach with easy walking distance to a variety of places, including seafront restaurants and shops. Visitors also appreciate the hotel's handy location next to the train station and bus stops, as well as the regular local bus transport that makes it very accessible to other nearby locations. Guests also love the design, heritage and character of the hotel with its seating area overlooking the sea being a particular highlight. Overall, the Grand Hotel's location receives high marks from guests, who consider it a perfect place to stay while exploring Torquay.

Breakfast

The Grand Hotel offers a great location, facilities and polite staff. Guests can enjoy the comprehensive British breakfast buffet with a large selection of great food, delicious and tasty dishes and plenty of choices. Some reviewers noted that the breakfast needs looking at with limited choices on the last day of their stay or chaotic mornings with only one broken toast machine. However, overall, the breakfast was excellent with plenty of fresh and tasty food. Some reviewers were disappointed with the limited selection of other choices, while others were surprised to find only basic bread offered. Nonetheless, many guests experienced a great choice of continental and buffet breakfast and the polite and attentive staff made the breakfast experience really nice.

Dinner

The Grand Hotel seems to have mixed reviews when it comes to dining experiences. While some guests have raved about the excellence of the evening meals and breakfasts, others have had quite negative experiences. Some guests have found the food to be perfectly acceptable, but have pointed out that the dinner menu is limited, doesn't change much and could use a new chef. There have been a number of issues with wait times ranging from 1 hour and 45 minutes to 2 hours and chaotic experiences trying to get food. Some guests have even had to find alternative dining arrangements because of delays or overbooking. There also seems to be room for improvement in the service department with comments about the need for in-house maitre d' training. Overall, while some guests have had a great dining experience, there are definitely some improvements that could be made at The Grand Hotel.

Rooms

The Grand Hotel offers a wide variety of room types with varying degrees of comfort and cleanliness. Some rooms were spacious and very comfortable, while others needed updating and refurbishing. Many guests commented on the lack of toiletries and condiments provided. Some rooms had a balcony, but were unable to be used. Additionally, some guests found the beds to be set up incorrectly or uncomfortable, while others enjoyed the super comfy and warm duvet and lovely pillows. Cleanliness was a mixed bag with some rooms being very clean while others were dirty, dusty or had moth-infested carpets. The decor also varied greatly, from lovely rooms to those that were old-fashioned and tacky. Some rooms were in need of repairs or renovations and a few guests even reported issues with hot water and noisy surroundings. Overall, it seems that The Grand Hotel has a lot of potential, but improvements are needed to bring all rooms up to the standard expected of a 4-star hotel.

Beds

The Grand Hotel has a mixed track record when it comes to beds. While some guests find the beds to be incredibly comfortable, others reported that their beds were not very comfortable or even had springs coming through the mattress. A few guests even realized after their first night that their double bed only had a 4-foot mattress, which made for an uncomfortable stay. However, those who did enjoy their beds also praised the super comfy and warm duvets and lovely pillows. Aside from the beds, the hotel does offer lovely comfortable lounges with daily papers. But if a good night's sleep is a priority for your stay, it may be worth double-checking the mattress size before booking your room.

Cleanliness

Based on guest reviews, The Grand Hotel has a reputation for hit and miss cleanliness. While some guests found their rooms to be spotlessly clean and praised the cleaning staff, other guests had negative experiences with dirty rooms, carpets and towels that went unchanged all week. Some complained that the decor was outdated and needed updating, while others found the hotel to be beautiful but with less attention to cleanliness. Some guests noted specific areas that needed improvement, such as dirty plates and cutlery in the self-serve dining area or hair and dust in the pool and changing rooms. Overall, guests seemed to have mixed experiences with the cleanliness of The Grand Hotel with some recommending the hotel and others suggesting improvements.

Staff

The staff at The Grand Hotel is a mix of exceptional and disappointing reviews. While most guests find them friendly, courteous and professional, a few reviews mention rude staff and poor training. Reception staff is praised for their excellence, while some diners found the brasserie service lacking. However, many guests believe that the staff went above and beyond to cater to their requests, making their stay pleasant and enjoying. Overall, guests found the staff welcoming, polite and attentive with a few exceptions.

Pool

Guests of The Grand Hotel have had mixed experiences with the pool facilities. Some enjoyed the pool with comments like "liked the pool" and "pool was nice." Others appreciated the spa facilities that included the pool with one guest stating "spa and pool was lovely." However, a common complaint was that the pool was very cold with guests using phrases like "freezing cold," "absolutely freezing," and "pool too cold." Some guests felt that the changing facilities for the pool were in need of an update with one guest saying "the changing facilities for the pool could do with an update." Additionally, some found the pool disappointing with comments such as "pool and gym disappointing" and "swimming pool not very good." One guest noted that there were no staff in the pool area, leading to the need to run to reception for assistance. Overall, while some guests enjoyed the pool, others were disappointed with the lack of warmth and facilities, including no sauna or jacuzzi in the pool area.

Parking

Not all guests were satisfied with the parking at The Grand Hotel with some experiencing issues such as the car park roof falling in, messy bookings and being forced to give a deposit at check-in. However, there were positives such as free parking (which some guests were not aware of), onsite parking and the location being close to buses and trains making it easy to park elsewhere. While some guests paid for private parking, they found that it was not policed and some were surprised to find out that parking was included in their stay. Parking details could be more publicized on the hotel's website.

Family

The Grand Hotel is a popular choice for families looking for a special occasion getaway. Many guests have praised the hotel for providing a fantastic time away with their loved ones, including one guest who specifically mentioned enjoying their stay with their 2-year-old daughter. However, some guests have expressed disappointment that there is no pool or snooker table for kids to enjoy. Additionally, one family found the toilet in their family room to be uncomfortably low. While the hotel does allow dogs, one guest had to eat breakfast elsewhere because of this policy. Overall, many guests have stayed at The Grand Hotel multiple times and enjoyed their experiences, but it may not be recommended for everyone - especially those with disabilities which the hotel's apps may not support.

4 Star

The Grand Hotel is a well-maintained establishment with a perfect level of cleanliness. Although some guests noted that the service at the brasserie was not up to the usual 4-star standards, others were disappointed in the buffet breakfast and level of service provided for the amount paid. Some guests even went as far as to say that it was a 2 or 3-star hotel and not worthy of the 4-star rating it boasts. However, there were still some who found their experience superb despite not considering it a true 4-star hotel. Overall, opinions about The Grand Hotel's facilities and services were mixed amongst guests.

Yes, The Grand Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

No, a spa isn't available at The Grand Hotel.

Yes, The Grand Hotel welcomes dogs.

Yes, parking facilities are available at The Grand Hotel.

Yes, The Grand Hotel has a gym.

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