The Ritz-Carlton, Toronto

Toronto, 181 Wellington Street West43.645606,-79.387331(Show on Map)
9.0
Excellent
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Checkin - Checkout datesTue, 13 Oct - Wed, 14 Oct13 Oct - 14 Oct
1 Room2 Guests
Info
Luxurious and elegant, this modern hotel in the heart of downtown Toronto is an ideal destination for family vacations, business trips and romantic getaways alike. It offers lavish and comfortable rooms and suites, a state-of-the-art spa, meeting rooms that extend over two floors, as well as bars and restaurants with both local and international flavors.
Summary of reviews
Summarized by AI
The Ritz-Carlton, Toronto is a luxurious 5-star hotel located in the heart of the city, making it an excellent choice for exploring Toronto's many attractions. Guests rave about the stunning city views from the hotel rooms, which overlook the CN Tower, Rogers Stadium and Lake Ontario. The hotel's breakfast is phenomenal with a huge range of hot and cold options available both on the buffet and a la carte. The rooms are exceptionally clean and well-appointed with no detail overlooked and the staff is simply amazing, providing excellent customer service throughout the entire property. The hotel's pool area is large and relaxing, though some guests reported a dirty jacuzzi tub. Overall, The Ritz-Carlton, Toronto offers a true luxury experience, exceeding guests' expectations and providing a truly exceptional hotel stay.
Categories
Health & Safety
AI-generatedKnown for elevated hygiene standards, The Ritz-Carlton implements rigorous cleaning protocols and staff training to ensure a safe environment for guests. This includes enhanced sanitation of high-touch surfaces and promotion of contactless services.
Questionnaire
Answers last updated by The Ritz-Carlton, Toronto
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?No
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
Limitations
Is furniture in public areas arranged to allow more space for distancing?Yes
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?Yes
Are there hand sanitizing stations throughout the hotel?Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests?Yes
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Marriott Global Cleanliness Council protocol
Forbes Travel Guide Certified
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
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Pool
AI-generatedThe Ritz-Carlton Toronto features a sophisticated indoor pool and top-tier spa facilities. The hotel provides a premium experience with luxurious amenities.
Heated Pool
Indoor Pool
Questionnaire
Answers last updated by The Ritz-Carlton, Toronto
Location of the pool:5th floor
Is it a pool of special type?
Heated pool
Salt Water
When is the pool open?All year
Opening hours:06:00 - 22:00
The pool also has:
Lifesaving equipment
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Spa facilities
Are there written rules guests should follow before entering the pool?Yes
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Accessible
Accessibility equipment for the deaf, accessible bathroom, path of travel and parking, Braille or raised signage, in-room accessibility and roll-in shower.
Questionnaire
Answers last updated by The Ritz-Carlton, Toronto
To whom is your hotel/accommodation accessible?
People who use a wheelchair
People who are deaf
People who are blind
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
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Luxury
At The Ritz-Carlton, Toronto, you will find out how it feels when luxury plays to all five senses. Enjoy the total sensory experience what waits for you here in this Five-Diamond hotel.
Parking
Valet parking (surcharge).
EV charging stations
Heated Pool
AI-generatedThe hotel offers an indoor saltwater lap pool with views of the CN Tower and the city. The pool is part of an expansive spa area that includes a hot tub, sauna, steam room, and vitality pool.
5 Star
This luxury 5-star hotel is just one block away from the CN Tower and the Metro Toronto Convention Center, featuring a 7,400-square-foot ballroom, as well as rooms and suites with elegant decoration and lavish furnishings.
EV charging stations
AI-generatedThis hotel is noted to have Tesla chargers available for guests. The specific number or type of chargers is not detailed in the available information.
Gym
Onsite Gym featuring personal training sessions using state-of-the-art Techno-Gym, Precor and Kinesis equipment.
Business
Business amenities of this hotel include a 24-hour business center, as well as two floors of exquisite meeting space with fine architectural details and stunning décor. Its luxury 7,400 square feet ballroom is divisible in four sections and it can accommodate up to 600 guests.
Sustainability Journey
AI-generatedThe Ritz-Carlton, Toronto is recognized as Responsible Hospitality Verified by Forbes Travel Guide. The hotel focuses on energy and water conservation, waste reduction, and responsible sourcing for their menus. They have eliminated single-use plastics, reduced paper usage, and implemented a lighting retrofit to convert to LED, significantly reducing energy consumption and carbon emissions.
Free Wi-Fi
Free Wi-Fi is available in public areas.
Nightlife
While Yorkville is home to several restaurants, the hotel offers an excellent dining experience at TOCA restaurant, where guests will enjoy small plates and over 40 wines by the glass.
Romantic
AI-generatedThe Ritz-Carlton provides a lavish and romantic experience with its elegant rooms, exceptional dining, and a world-class spa. The hotel's impeccable service and sophisticated ambiance ensure a memorable and intimate stay.
Family
Family amenities include cribs in the guestrooms and children's meals in the onsite restaurant.
Spa
The hotel has the only Spa My Blend by Clarins outside Paris.
Honeymoon
From engagement parties to honeymoons, this Toronto hotel welcomes the happy couple to a luxury hotel featuring comprehensive services including a world-class spa, exceptional dining and legendary service.
Ski
Indoor Pool
Check-in - Check-out
Check In:
16:00
Check Out:
12:00
Facilities
Parking
Restaurant
Pets allowed
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Sauna
Fitness centre
Terrace
Non-smoking rooms
Business centre
Laundry
Dry cleaning
Facilities for disabled guests
Breakfast in the room
Ironing service
Internet services
Lift
Express check-in/check-out
Safety deposit box
Currency exchange
Spa & wellness centre
Massage
Hot tub/Jacuzzi
Soundproof rooms
Packed lunches
Heating
Fax/photocopying
Luggage storage
WiFi
Allergy-free room
Indoor pool
Free WiFi
Non-smoking throughout
Air conditioning
ATM/cash machine on site
Sun terrace
Indoor pool (all year)
Concierge service
Private check-in/check-out
Special diet menus (on request)
Trouser press
Shared lounge/TV area
Kids' club
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Kids' meals
Electric vehicle charging station
Public transport tickets
Wheelchair accessible
Saltwater pool
Shallow end
Wine/champagne
Pet bowls
Coffee house on site
Sun loungers or beach chairs
Outdoor furniture
Outdoor fireplace
Beauty services
Facial treatments
Manicure
Pedicure
Body treatments
Body scrub
Body wrap
Spa facilities
Steam room
Spa lounge/relaxation area
Foot bath
Spa/wellness packages
Back massage
Neck massage
Foot massage
Couples massage
Head massage
Hand massage
Full body massage
Fitness
Personal trainer
Fitness/spa locker rooms
Bike tours
Themed dinner nights
Tour or class about local culture
Cooking class
Live music/performance
24-hour security
Key card access
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Swimming pool
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Mobile app for room service
Invoice provided
Room Types
Deluxe Guest Room - 1 King BedA flat-screen cable TV and an iPod docking station feature in this room. Tea and coffee-making facilities are provided. A desk and seating area are included. Free standard WiFi is available in this room, with a higher speed internet service (Enhanced HSIA) provided upon request with surcharge.
City View Room - 1 King bedA flat-screen cable TV are featured in this room. A seating area and a desk are provided. Free standard WiFi is available in this room, with a higher speed internet service (Enhanced HSIA) provided upon request with surcharge.
Lake Ontario View Room - 1 King bedBoasting lake views, this room features a 42" flat-screen cable TV. A seating area and a desk are provided. Free standard WiFi is available in this room, with a higher speed internet service (Enhanced HSIA) provided upon request with surcharge.
Deluxe Patio RoomOffering a patio, this room features a 42" flat-screen cable TV. A desk and seating area are provided. Tea and coffee-making facilities are included.
One Bedroom Corner Suite - 1 King bed, living room with sofabedThis spacious corner suite features a separate living area with panoramic views of Toronto. Free standard WiFi is available in this room, with a higher speed internet service (Enhanced HSIA) provided upon request with surcharge.
One Bedroom Corner Suite City View - 1 King bed, living room with sofabedCity views are enjoyed from this suite. A separate living area boasts a flat-screen TV. A desk is provided. Free standard WiFi is available in this room, with a higher speed internet service (Enhanced HSIA) provided upon request with surcharge.
Club Lounge Access City View Room - 1 King bedFree enhanced WiFi and a flat-screen cable TV are offered in this room. A desk and seating area are provided. One complimentary clothes pressing is included. Includes access for two people to the Club Lounge, with - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts - Free beverage service with wine and spirits Club Lounge charges will apply for the 3rd and 4th guests in this room, payable upon check-in. Extra beds may be available upon request, additional charges will apply.
Club Lounge Access Lake Ontario View Room - 2 Queen bedsThis room includes access for two people to the Club Lounge, with - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts - Free beverage service with wine and spirits Club Lounge charges will apply for the 3rd and 4th guests in this room, payable upon check-in. Extra beds may be available upon request, additional charges will apply. Includes access for two people to the Club Lounge, with - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts - Free beverage service with wine and spirits. One complimentary clothes pressing is included. Club Lounge charges will apply for the 3rd and 4th guests in this room, payable upon check-in. Extra beds may be available upon request, additional charges will apply. Free enhanced WiFi and a flat-screen cable TV are offered in this room. A desk and seating area are provided. One complimentary clothes pressing is included.
Club Lounge Access City View Corner Suite -1 King bed, living room with sofabedCity views are enjoyed from this suite. A separate living area boasts a flat-screen TV. A desk and is provided. Guests have access to the club lounge which includes: - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts Extra beds may be available upon request, additional charges will apply. Includes access for two people to the Club Lounge, with - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts - Free beverage service with wine and spirits. One complimentary clothes pressing is included. City view suite with separate living room. Club Lounge charges will apply for the 3rd and 4th guests in this room, payable upon check-in. Extra beds may be available upon request, additional charges will apply.
Simcoe Executive Suite Lake Ontario View - 1 King bed with sofabedThis room features a separate living room with dining area, breakfast table, and walk in closet. The master bath has a spa bath and separate stand up shower. There is also a powder room. While it is not located on a the club floor it still offers full club access. Guests have access to the club lounge which includes: - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts Extra beds may be available upon request, additional charges will apply. Features a separate living room with dining area, breakfast table, and walk in closet. The master bath has a spa bath and separate stand up shower. There is also a powder room. Offers full club access which includes: - Hot buffet breakfast - Light lunch and snacks - Evening hors d'oevres - Desserts Extra beds may be available upon request, additional charges will apply.
Deluxe Guest Room - 2 Queen bedsProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a minibar, a coffee machine, a seating area as well as city views. The unit offers 2 beds.
Lake Ontario View Room - 2 Queen bedsProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a minibar, a coffee machine, a seating area as well as lake views. The unit offers 2 beds.
Wellington Signature Suite City View Club Level - 1 King BedThis spacious suite is comprised of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite offers air conditioning, a minibar, executive lounge access, a coffee machine and a flat-screen TV with streaming services. The unit offers 1 bed.
Guest Reviews
9.0
Excellent
Review Summaries
Summarized by AI
Location
Located in the heart of the city, The Ritz-Carlton, Toronto boasts an excellent location that allows its guests to easily explore Toronto's many attractions. Most of Toronto's popular destinations, including Lake Ontario and the iconic CN Tower, are in walking distance from the hotel. The stunning city views from the hotel rooms overlook the CN Tower, Rogers Stadium and Lake Ontario. Guests also appreciate the hotel's proximity to the rail station, making transportation a breeze. The hotel's central location and easy access to Toronto's attractions are complemented by the warm and accommodating staff, delicious food, well-equipped gym and comfortable rooms. All in all, the location, view, personnel and amenities make The Ritz-Carlton, Toronto an excellent choice for your stay in Toronto.
Breakfast
If you're looking for an amazing breakfast experience during your stay at The Ritz-Carlton, Toronto, look no further! Guests have raved about the excellent croissants and huge range of hot and cold options available both on the buffet and a la carte. The breakfast has been described as phenomenal and the service at the TOCA restaurant is the best. While some guests did not have breakfast or found it to be nothing special, the overall consensus is that the breakfast at The Ritz-Carlton, Toronto is definitely worth the extra money. The only minor downside is that the breakfast area can be a little small for the number of guests. Overall, you won't be disappointed with the breakfast options at this luxury hotel and while some suggest a larger variety of options would be appreciated, the quality and taste of what is offered is unbeatable.
Rooms
If you're looking for a hotel with unbeatable views and impeccable cleanliness, then The Ritz-Carlton in Toronto is the perfect choice for you. Guests rave about the exceptionally clean and well-appointed rooms, which come with everything you could want during your stay. No detail is overlooked, from the electronic bidet to the dreamy bed and linens. The spacious living area is perfect for relaxing after a day exploring the city. Even with some minor complaints about narrow rooms, guests still agree that the hotel is clean and beautiful from the room to the hallways and pool area. And for those looking for that breathtaking view of CN Tower and Ontario Lake, the Ritz-Carlton will not disappoint.
Cleanliness
If you're the type of traveler who values cleanliness above all else, then The Ritz-Carlton, Toronto should definitely be on your radar. According to guest reviews, this hotel prides itself on being exceptionally clean from the rooms to the hallways to the pool area. In fact, many guests raved about the spotless nature of the rooms and how they were absolutely impeccable. There were a few minor complaints about dirty areas - namely the pool and jacuzzi tub - but these were quickly addressed by hotel staff. Overall, if you're looking for a clean and tidy hotel experience, The Ritz-Carlton, Toronto seems to deliver.
Staff
The staff at The Ritz-Carlton in Toronto are simply amazing! Their remarkable, professional and excellent customer service left guests feeling welcomed and cared for throughout their stay. The hotel's convenient location and beautiful decor, combined with the friendly, efficient and welcoming staff would make anyone want to return. Guests were pleased with staff respect for privacy signs and their high level of training that exuded in their polite, helpful and extremely pleasant mannerisms. The front desk staff, concierge and guest services were exceptional in making guests feel special, even going out of their way to provide special treats for celebrations. Quality service from staff, who were very attentive and friendly, made guests' dining experience truly wonderful. No wonder guests see the hotel's staff as fantastic, attentive and simply incredible!
Pool
The Ritz-Carlton, Toronto boasts a large pool area, complete with a salt pool and whirlpool for ultimate relaxation. Though some guests reported a dirty jacuzzi tub, overall the pool area and hotel were kept clean. While the pool was on the smaller side and could get a bit noisy and busy, it was not manned by staff. Additionally, some guests lamented the lack of an outdoor pool, such as a rooftop pool, which is available at some other hotels. That being said, the hotel provided wine glasses for poolside sipping and guests appreciated its convenient location for exploring the city.
5 Star
The Ritz-Carlton in Toronto is a must-visit destination for anyone in search of luxury and exceptional service. Guests rave about the perfection of their experience with everything from facilities to services receiving glowing reviews. The hotel truly lives up to its five star rating with superlative reviews from happy customers who find the experience to be above and beyond their expectations. The hotel's rating of 9.00/10 reflects the consistently exceptional experience guests have enjoyed and many guests call it the best hotel in Toronto. For those in search of a truly exceptional hotel stay, The Ritz-Carlton in Toronto is definitely worth considering.
Luxury
Set in a beautiful historic building, The Ritz-Carlton, Toronto offers guests an exceptional 5-star experience. The hotel is known for its exceptional service with guests raving about the Club Lounge and the quality of service provided throughout the entire property. Many guests have deemed it as one of the best hotels they have ever stayed in, exceeding expectations and displaying what a luxury experience should be like. The property is very well-maintained, ensuring guests feel pampered and cared for during their stay. While there were a few rare exceptions, overall the hotel surpassed guests' expectations and offered a true Ritz-Carlton experience.
FAQ
Yes, The Ritz-Carlton, Toronto has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at The Ritz-Carlton, Toronto.
No, The Ritz-Carlton, Toronto doesn't allow dogs.
Yes, parking facilities are available at The Ritz-Carlton, Toronto.
Yes, The Ritz-Carlton, Toronto has a gym.
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