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Summary of reviewsThe Best Western Compass Inn is consistently praised for its excellent location, making it a top choice for travelers exploring Bath, Bristol, the Cotswolds, South Wales and beyond. Its proximity to the M4 motorway offers convenient access, while its peaceful setting in a pretty village with beautiful gardens provides a serene escape from city life. Nature enthusiasts and dog owners particularly appreciate the nearby walking trails and dog-friendly policies.
The breakfast service at the inn generally receives positive feedback with guests highlighting the tasty, well-laid out meals and the quality of the English breakfast. Although the continental breakfast and breakfast area have room for improvement, the friendly service and generous portions make for a pleasing morning experience. Similarly, the dinner offerings are well-regarded with guests enjoying the delicious, reasonably priced meals and cozy dining atmosphere, despite occasional slow service and limited Sunday menu options.
Guestrooms are described as clean, spacious and comfortable with recent refurbishments adding to the appeal. Family rooms are particularly noted for their ample space. However, some areas show signs of age and maintenance issues have been reported. Cleanliness standards are generally satisfactory, though inconsistent in certain areas such as bathrooms and corridors.
The staff at Best Western Compass Inn are a standout feature, frequently described as friendly, accommodating and efficient. Their welcoming demeanor significantly enhances the overall guest experience, contributing to the hotel's warm and inviting atmosphere.
Wi-Fi connectivity brings mixed reviews with some guests finding it reliable while others encounter frequent issues. Despite varied opinions on bed comfort, many guests highlight the beds as comfortable and conducive to a good night's sleep, although there are some reports of narrow or hard beds.
As a three-star establishment, the Best Western Compass Inn offers characterful rooms, quality dining and pleasant stays, despite some areas needing attention and better signage for easy locating. With its dog-friendly services and attentive staff, the inn consistently provides a hospitable environment for all its guests. Show more
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Dog Friendly Hotel
The Best Western Compass Inn is a pet-friendly hotel. Specific amenities for dogs may vary. It is a popular choice for guests traveling with pets in South Gloucestershire.
Accessible Hotel
This hotel offers parking for the physically challenged and wheelchair access to common and public areas. Adapted toilets are available, though there is no elevator in the hotel.
Hotel near Golf Courses
Family Friendly Hotel
Business Hotel
3-Star Hotel
Room Types
Family Room with Double and Single BedsFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room has a minibar, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 2 beds.
Family Room with Double and Two Single BedsFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room has a minibar, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 3 beds.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room has a minibar, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 2 beds.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has a minibar, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.
Executive Twin Room with ViewProviding free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room features a minibar, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit offers 2 beds.
Executive Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has a minibar, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.
Superior Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers a minibar, a tea and coffee maker, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.6
Good
Location
The Best Western Compass Inn enjoys high praise for its location, frequently described as excellent, ideal and perfect by guests. Positioned conveniently close to the M4 motorway, it offers easy access for those traveling to or from the area. This makes it an impeccable choice for visitors keen to explore Bath, Bristol, the Cotswolds and further afield to South Wales and up north. The hotel's setting is often noted as very pleasant, quiet and peaceful, set in a pretty village with beautiful gardens, providing a serene escape from city life.
Enthusiasts for walking and nature will find this location especially appealing with the Cotswold Way and surrounding natural beauty highlighted frequently. Guests mention the inn's proximity to notable places like Castle Combe Circuit and Badminton Horse Trials as a significant advantage.
In addition to its accessible and serene location, the inn also boasts proximity to local points of interest, such as concert venues and wedding sites. Moreover, for those with four-legged companions, it is a dog-friendly stop-off, adding to its appeal.
Overall, the Best Western Compass Inn stands out not only for its convenience for travelers but also for its tranquility and picturesque surroundings, enhanced by warm and welcoming staff.
Breakfast
At Best Western Compass Inn, the breakfast experience garnered a mix of reviews but leaned positively overall. Guests frequently praise the breakfast for being good, tasty and well-laid out, often mentioning generous and freshly cooked meals. The English breakfast, in particular, received high marks for its quality and variety with some visitors noting it was very generous and delicious. There were also healthy options, pleasing guests on special diets.
The breakfast variety surprised some, exceeding their expectations with plentiful choices and offerings. Reviewers highlighted the friendly and polite service accompanying the breakfast experience as a notable plus. The food in the restaurant, including breakfast, was also appreciated for its quality and reasonable pricing.
However, several guests pointed out areas needing improvement. The continental breakfast was often criticized for being meager and lacking in variety and specific elements daily. It's noted that breakfast could become chaotic and was sometimes limited with a few describing it as disappointing or poor in quality. Some guests also mentioned the breakfast area could be chilly and that certain items were not as hot as expected.
Despite these critiques, the overall sentiment towards breakfast at Best Western Compass Inn remains largely positive with many relishing the generous portions, taste and friendly service.
Dinner
The dinner experience at Best Western Compass Inn generally received positive feedback from guests, highlighting the great and reasonably priced meals. Many praised the very good and excellent food, noting it was delicious and offered at a surprisingly high standard for a three-star hotel. The menu showcased a good range, accommodating varied tastes with some standout dishes like the exceptional Sunday Roast.
Guests complimented the restaurant's cosy and inviting decor, adding to the overall enjoyable dining atmosphere. The friendly and great service provided by the staff was consistently appreciated, although there were occasional mentions of slow service.
Despite the majority of positive comments, a few guests found certain dishes underwhelming, citing specific issues like overcooked chicken or a lack of flavor. Additionally, the Sunday night menu was noted for its limited options. Nevertheless, the overall feedback indicated that the dinners were enjoyable with good food and service being a common theme among satisfied guests.
Rooms
The rooms at Best Western Compass Inn have received a range of reviews with numerous positive mentions highlighting their spaciousness and cleanliness. Many guests found the rooms to be exceptionally clean, comfortable and well-equipped. Several reviews appreciated the recent refurbishments, noting modern decor and the addition of new carpets. The family rooms were particularly praised for their ample space and comfortable beds, suitable for larger groups.
However, some guests pointed out that the room decor could feel a bit dated and there were occasional issues with maintenance such as old furniture, noisy environments or inadequate cleaning in certain areas like bathrooms and sinks. The overall comfort and cleanliness of the rooms were consistently mentioned with many guests enjoying quiet, well-looked-after accommodations with lovely garden views. Despite a few disappointments regarding outdated features or specific room conditions, the majority of visitors found their stay pleasant and satisfactory.
Beds
Guests at the Best Western Compass Inn have varied opinions on the beds with many highlighting a positive experience regarding comfort. Phrases like "large and comfortable," "very comfy," and "absolutely heavenly so so comfy" frequently appear, suggesting that numerous patrons had restful nights. Guests often noted the beds were "comfortable and great value for money," and praised the cleanliness of the bed linen, despite some mentioning occasional stains.
However, there are some inconsistencies in the feedback. A number of reviewers reported discomfort, describing the beds as "very narrow and hard," "too hard and too short," and "shaky." Additional comments pointed to the mattress quality, mentioning them as too soft or even "about knackered." Despite these criticisms, most guests valued the comfort enough to leave positive mentions, signaling that while experiences vary, the beds at the Best Western Compass Inn generally provide a satisfactory level of comfort.
Cleanliness
Guests at Best Western Compass Inn have shared mixed experiences regarding the hotel's cleanliness. On a positive note, many visitors appreciated the exceptionally clean and comfortable rooms, noting that they were tidy and welcoming. Some praised the hotel for being well-maintained and found it a suitable choice for their stay. The clean premises and fresh smell of cleaning products added to the overall positive impressions for some guests.
However, there were numerous concerns about the cleanliness standards in specific areas. Some visitors found the bathrooms less satisfactory, citing instances of mold, leftover personal items like used shower caps and dental floss and hairs in the sink. Reports of dusty corridors and rooms, old dead insects in corners and superficial cleaning further detracted from the experience. A few guests pointed out that while some areas were spotlessly clean, others clearly needed more care and attention.
In summary, while the hotel manages to maintain a degree of cleanliness that satisfies many guests, there is a notable inconsistency leading to mixed reviews.
Staff
The reviews for the Best Western Compass Inn paint an overwhelmingly positive picture of the hotel staff. Described as friendly, accommodating and empathetic, the staff consistently receive high marks for their welcoming and helpful behavior. Guests frequently highlight their pleasant interactions with staff, noting that every effort was made to ensure an outstanding stay. In particular, the reception staff and those in the dining room have been praised for their efficiency and attentiveness.
Despite a few instances where the staff appeared overwhelmed or slightly stressed, the general sentiment remains highly favorable. Many guests emphasize the exceptional politeness and warm demeanor of the staff, contributing positively to the ambiance of the hotel. The prompt and accommodating responses to various requests further underscore the high level of service provided.
In summary, the friendly and remarkable staff at the Best Western Compass Inn significantly enhance the overall guest experience, making it a top choice for visitors seeking a welcoming and helpful environment in a reputable location at the gates of the Cotswolds.
Wi-Fi
Guests at Best Western Compass Inn have shared mixed experiences regarding the hotel's Wi-Fi. Many reviews highlighted the positive aspects, such as excellent Wi-Fi quality and reliability in some areas of the hotel. However, numerous guests encountered issues with connectivity, including Wi-Fi not working at all or frequently dropping out. Some also mentioned challenges with a lack of mobile signal, making it difficult to work or stay connected. Despite these drawbacks, the hotel maintains clean rooms, a good supply of towels and additional comforts like biscuits, ensuring a pleasant overall stay for many visitors.
3 Star
The Best Western Compass Inn offers a mix of experiences for its guests. The restaurant and bar facilities are noted for being good, contributing to an overall pleasant stay. However, the rooms, while full of character, appear somewhat tired and might benefit from some updates. Some guests have found the evening meal menu to be limited in choice. Additionally, the hotel's location lacks clear signage, making it a bit challenging to find. Despite these issues, the hotel maintains a consistent reputation as very good and pleasant, aligning with its three-star rating.
Dog Friendly
The Best Western Compass Inn is well-regarded for its dog-friendly accommodations and services. Dogs are warmly accepted and made to feel welcome throughout the hotel, ensuring a hospitable experience for pet owners. Guests appreciated that dogs could accompany them to various areas within the hotel. Additionally, the staff is noted for being friendly and helpful, further enhancing the overall positive experience. Although there may be some aspects that are less than ideal for dogs, the general sentiment remains favorable for those traveling with their furry companions.
No, Best Western Compass Inn doesn't have any pool.
No, a spa isn't available at Best Western Compass Inn.
Yes, Best Western Compass Inn welcomes dogs.
No, parking facilities aren't available at Best Western Compass Inn.