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Summary of reviewsOaks Toowoomba Hotel consistently receives high praise from its guests, largely due to its prime location in the heart of Toowoomba. The hotel's central setting offers easy access to the city's attractions, including the Central Business District (CBD), dining options, shops, parks and major landmarks like the Empire Theatre and Grand Central Shopping Centre. This strategic location, paired with clean, spacious and modern rooms, makes it a favorite among visitors for both leisure and business stays.
The breakfast experience at Oaks Toowoomba Hotel is another notable highlight. Guests frequently enjoy the delicious, generous and varied breakfast offerings with on-site cafes like Three Acre and Oak & Vine receiving excellent reviews for their superb coffee and tasty meals. Room service is often praised for its prompt delivery and quality. Although a few guests found the breakfast service overpriced or encountered occasional service issues, the overall sentiment remains positive.
Dinner services, particularly room service from The Rock Hotel, also receive favorable reviews. Guests appreciate the variety, quality and quick service of the meals with standout dishes like the salmon and avocado pizza and excellent steaks receiving special mention. Dining at the on-site Oak and Vine restaurant also garners positive feedback.
Spacious, clean and modern accommodations are consistently highlighted. Guests praise the bright, comfortable rooms, which often include separate lounges, big TVs and balconies. The hotel's cleanliness is a significant plus with both rooms and common areas well-maintained. Modern décor and excellent amenities like air conditioning and room service further enhance the guest experience.
The staff at Oaks Toowoomba Hotel are frequently commended for their friendly, helpful and professional demeanor. Guests appreciate the staff's accommodating nature, which contributes significantly to a welcoming atmosphere. Specific staff members receive special praise and the seamless check-in and check-out processes are often noted positively.
On the topic of amenities, the hotel offers a gym and a heated pool. While the pool's heating feature is a hit, guests have mixed feelings about the gym, which some find small and under-equipped. Families appreciate the hotel's spacious rooms and family-friendly atmosphere, making it an ideal choice for family stays. The pool is particularly enjoyed by children, even though it may require better maintenance.
The hotel's free wifi is generally appreciated for its high-speed access, though some guests report issues with connectivity and stability. Parking options at the hotel are secure and convenient, though the additional daily charge is a common point of contention.
Overall, Oaks Toowoomba Hotel provides a comfortable and enjoyable stay with its prime location, clean and modern rooms, excellent breakfast and dinner services and friendly staff. It remains a popular choice among travelers seeking convenience, quality and a welcoming atmosphere in Toowoomba. Show more
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Categories
Hotel with Swimming Pool
Located centrally, this hotel offers a convenient pool amenity for guests looking to unwind after exploring the city. The location and overall facilities make it a popular choice.
Heated Pool Outdoor Pool
Accessible Hotel
This hotel is listed as providing accessible accommodation options in Toowoomba.
4-Star Hotel
Offers modern rooms and excellent recreational facilities, including an indoor pool and fitness center. Its central location near the Toowoomba Regional Art Gallery and Empire Theatre makes it a convenient and high-quality choice.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Hotel RoomThis room features an en suite and a furnished balcony to relax on.
Executive Hotel RoomThe executive room provides a more spacious room, with an en suite and a furnished balcony.
Two-Bedroom SuiteAn open plan Hotel Room featuring a king size bed, ensuite, living area and kitchenette with an additional, separate bedroom for those looking for that extra space. Plus! Sit back and relax on your private balcony and take in the views of Toowoomba.
Two-Bedroom Suite - Dual KeyThis suite includes a combination of a hotel room and executive hotel room, offering more space and privacy. Enjoy the luxury of separate bathrooms, kitchenettes and balconies with the ease of an interconnecting door bringing the two rooms together.
Three-Bedroom Suite - Dual Key This suite is a combination of a two-bedroom suite with an interconnecting door to a hotel room. It features two balconies and kitchenettes.
Hotel Room - No HousekeepingThis room features an en suite and a furnished balcony to relax on.
Please note this room will not be serviced for the duration of your stay.
Executive Hotel Room - No HousekeepingThe executive room provides a more spacious room, with an en suite and a furnished balcony.
Please note this room will not be serviced for the duration of your stay.
Two-Bedroom Suite - No HousekeepingPlease note this room will not be serviced for the duration of your stay.
An open plan Hotel Room featuring a king size bed, ensuite, living area and kitchenette with an additional, separate bedroom for those looking for that extra space. Plus! Sit back and relax on your private balcony and take in the views of Toowoomba.
Two-Bedroom Suite - Dual Key - No Housekeeping This suite includes a combination of a hotel room and executive hotel room, offering more space and privacy. Enjoy the luxury of separate bathrooms, kitchenettes and balconies with the ease of an interconnecting door bringing the two rooms together.
Please note this room will not be serviced for the duration of your stay.
Three-Bedroom Suite - Dual Key - No HousekeepingThis suite is a combination of a two-bedroom suite with an interconnecting door to a hotel room. It features two balconies and kitchenettes.
Please note this room will not be serviced for the duration of your stay.
Guest Reviews
8.6
Very Good
Location
The Oaks Toowoomba Hotel boasts a prime location that consistently impresses its guests. Positioned conveniently in the heart of Toowoomba, this hotel offers easy access to the city's key attractions, making it ideal for both leisure and business stays. Visitors appreciate its proximity to the Central Business District (CBD), numerous dining options, shops and major landmarks such as the Empire Theatre and Grand Central Shopping Centre. The hotel's central placement ensures that everything is within walking distance, including parks, cafes, bars and other city amenities. This superb location is complemented by the hotel's clean, spacious rooms and modern facilities, ensuring a comfortable and convenient stay for all guests. Whether in town for events or simply exploring the area, the Oaks Toowoomba Hotel's location indeed stands out as a significant highlight.
Breakfast
The breakfast experience at the Oaks Toowoomba Hotel offers a variety of opinions, leaning heavily towards the positive. Many guests praised the breakfast for its quality with descriptions such as very nice, generous, huge and delicious frequently mentioned. The Three Acre and Oak & Vine cafes on site received high marks for serving excellent coffee and tasty meals with some highlighting the superb and amazing breakfast menus.
Guests appreciated the convenience of having an on-site cafe and noted the early availability of breakfast options, which included a diverse range of complimentary teas and delicious pancakes. Room service also garnered positive feedback for prompt delivery and quality.
However, there were some criticisms regarding the breakfast service. A few guests found the breakfast overpriced and the portion sizes small, while others pointed out incidents where service was slow or the dishes were cold. Additionally, some experienced disruptions when the chef was absent or staff was insufficient to handle the breakfast service.
Despite these drawbacks, the overall sentiment towards breakfast at Oaks Toowoomba Hotel remains favorable with many guests enjoying the meals and rating the breakfast as one of the highlights of their stay.
Dinner
Travelers who dined at Oaks Toowoomba Hotel predominantly enjoyed a delightful culinary experience, particularly through room service provided by The Rock Hotel. Many praised the food for being delicious with quick and efficient service frequently highlighted. The restaurant also received positive remarks for specific dishes, such as the salmon and avocado pizza and notably good steaks, contributing to the overall satisfaction with the dining options.
Guests appreciated the great selection of meals offered, describing them as superb and excellent with generous portions. Diners who visited the Oak and Vine restaurant shared similarly positive feedback, mentioning it was incredible with specific commendations for dishes like ham & cheese croissants and eggs benny, making it a hit among families.
While there were a few notes of dissatisfaction, such as one poor dining experience and comments on the cost of parking, the general consensus remains favorable. The convenience and quality of the meals, whether enjoyed in-room or at the hotel restaurants, were particularly well-received, rounding out an enjoyable and satisfying stay for many visitors.
Rooms
The Oaks Toowoomba Hotel is lauded for its spacious, modern and impeccably clean rooms. Many guests appreciated the large rooms, which provided plenty of space and comfort with some featuring separate lounges and big TVs. The modern décor and well-appointed facilities, including room service and excellent air conditioning, contributed to the overall positive experience. The rooms' cleanliness and organization were consistently highlighted with numerous visitors praising the spotless conditions and comfortable beds.
Despite a few minor setbacks such as occasional odors and basic room amenities, the hotel’s new and well-maintained rooms stood out. The central location, close to dining and shopping options, was another strong point, offering convenience alongside the hotel's quiet and peaceful ambiance. The presence of balconies with refreshing views, albeit sometimes in need of a bit more cleaning, added to the room's appeal.
Great staff service and modern facilities, including a gym, were further positives noted by reviewers. Overall, the combination of spacious, clean and comfortable accommodations with a perfect central location makes the Oaks Toowoomba Hotel a favorable option for travelers.
Beds
Guests at the Oaks Toowoomba Hotel generally found the beds to be quite comfortable with many highlighting the overall comfort and quality of sleep they experienced. Multiple reviews mentioned the beds being comfy, firm and extremely comfortable, often noting the addition of soft, plush pillows. The bedrooms were consistently described as super comfy, contributing to restful nights.
However, there were a few mixed opinions about bed firmness with some guests finding the beds a bit too firm or hard for their preference. On the flip side, others specifically appreciated the firmness of the mattresses. Despite these minor discrepancies in firmness, the positive feedback far outweighed the negative with phrases like most comfortable beds ever and beds so comfortable being common.
Families staying at the hotel appreciated the layout and spaciousness of the family rooms, often highlighting how comfortable the beds were in these larger accommodations. Cleanliness and well-made beds added to the overall satisfaction, ensuring a cozy and healthy sleep environment. The comfortable beds and great pillows consistently received praise for enhancing guests' stay at the Oaks Toowoomba Hotel.
Cleanliness
Oaks Toowoomba Hotel consistently impresses guests with its high standards of cleanliness and modern amenities. Guests frequently describe the rooms as very clean, spacious and comfortable, often mentioning the modern and fresh feel throughout the property. The spotless rooms are a highlight, contributing significantly to the overall pleasant experience. Housekeeping is generally praised with many guests noting that rooms are cleaned every day and maintained to a high standard.
Common areas and facilities are similarly well-maintained with cleanliness extending to the entire hotel environment. The bathrooms, while occasionally mentioned as dated, are also noted for their cleanliness and good ventilation. Despite a few negative remarks regarding specific instances like bird droppings on balconies or a musty smell in certain rooms, the positive experiences overwhelmingly dominate. The clean and bright ambiance, combined with friendly service, makes for a comfortable stay.
Additionally, the location is appreciated by many, offering close proximity to local shops and eateries. While there are minor grievances about insufficient crockery and occasional maintenance issues, the overall feedback highlights Oaks Toowoomba Hotel as an excellent choice for travelers valuing cleanliness and modern conveniences.
Staff
The staff at Oaks Toowoomba Hotel have received overwhelmingly positive feedback from guests, frequently noted as friendly, helpful and accommodating. Guests repeatedly praise their professional and courteous demeanor, highlighting instances where staff go above and beyond to assist. From friendly and efficient receptionists to attentive room service teams, the hotel's employees are described as exemplary in their customer service.
Reports of exceptions exist with a few guests mentioning unhelpful or less friendly experiences, but these cases are outshined by numerous accounts of exceptional service, particularly from standout individuals such as Charlie and Jess at the front desk. The seamless check-in and check-out processes are also often appreciated.
Overall, guests find the staff at Oaks Toowoomba Hotel to be a significant part of their enjoyable stay, contributing to a welcoming and pleasant environment. The personalized care and readiness to assist whenever needed make the hotel's team stand out, ensuring guests feel valued and well-taken care of throughout their visit.
Wi-Fi
The wifi experience at Oaks Toowoomba Hotel presents a mixed bag. On the positive side, guests commend the high-speed internet access available throughout the hotel with many rooms boasting a reliable and strong wifi signal. The free and stable wifi service comes as a plus for guests, supporting productive stays.
However, several guests have highlighted issues that need addressing. Connection problems seem prevalent with some experiencing slow and patchy wifi. There have been reports of trouble logging in or staying connected, especially with complimentary internet access, which often led to frequent disconnections. Casting to the TV has also been problematic with guests noting that the TV either would not connect to the network or would disconnect intermittently.
For those needing a seamless online experience, particularly for streaming or connecting multiple devices, these inconsistencies might pose a challenge. Improved performance and more robust wifi could greatly enhance the overall guest experience at Oaks Toowoomba Hotel.
Gym
The Oaks Toowoomba Hotel offers a range of fitness amenities, including a gym that has received varied feedback from guests. Many appreciate the availability of the gym, calling it great and nice with some specifically highlighting the addition of a beautiful pool alongside it. However, the gym's size and equipment have drawn some criticism, being described as small and limited. There's a particular mention of the rowing machine's poor quality. Despite these drawbacks, the presence of a gym and pool is generally seen as a positive feature for the hotel.
Pool
Guests of the Oaks Toowoomba Hotel have mixed impressions regarding its pool facilities. The pool's most notable feature is its heating, frequently mentioned and appreciated by visitors, making it a very refreshing and appealing amenity. The pool also boasts security measures, ensuring a safe environment for guests. Families find it to be a lovely spot for kids to cool down, although it might not be the best fit for those with toddlers.
The pool's size receives mixed feedback, described as small and sometimes feeling confined. Guests have noted cleanliness issues with some finding the area dirty and in need of better maintenance. Despite this, others describe the outdoor pool as clean and inviting with a charming and refreshing atmosphere.
Overall, while the heated pool is a highlight for many, improvements in cleanliness and amenities such as sun lounges could enhance the experience. The pool's proximity to shops and restaurants offers additional convenience.
Parking
The parking situation at Oaks Toowoomba Hotel has garnered a mixed response from guests. On the positive side, many appreciated the secure and undercover parking options available, describing them as a valuable bonus. Some guests found the parking to be convenient, ample and easy to access, which added to their overall experience. Secure, below-ground and garage parking were repeatedly mentioned, indicating that safety and protection for vehicles is a highlighted feature of the hotel.
However, the prevalent issue raised by guests was the additional cost for parking. Many felt that the daily $15 charge for parking was expensive and should be included in the room rate. The extra cost came as an unexpected surprise to some guests with various reviewers suggesting that parking should be free or at least more affordable. This extra charge was described as a downside, particularly for a regional town where guests might not anticipate such fees.
Other critiques noted difficulties with parking logistics, citing issues like tight and cramped spaces, limited availability and even instances where no on-site parking was available at all. These challenges led to a sense of frustration, especially among those who were unaware of the parking charges until arrival.
Overall, while the secure and convenient nature of the parking facilities was appreciated, the additional charges and occasional logistical difficulties detracted from the overall satisfaction for some guests.
Family
Oaks Toowoomba Hotel is highly praised as an ideal destination for families. Guests consistently highlight the spacious rooms, which comfortably accommodate families and the special family setups including interconnecting rooms. Visitors commend the family-friendly atmosphere with the hotel often described as great for families and perfect for a family stay. The hotel's staff are regularly noted for their accommodating nature, including fulfilling special room requirements and providing family discounts. The swimming pool also receives positive mentions with families noting its approval by children. While the food options suitable for kids may be limited, the overall consensus from guests is that the Oaks Toowoomba Hotel offers a pleasant stay for families with its supportive staff and suitable facilities.
4 Star
Oaks Toowoomba Hotel has garnered positive feedback from guests, being rated 4 1/2 stars and often exceeding the typical four-star experience. The hotel's facilities are considered high tier, providing a level of comfort and luxury that stands out. Guests frequently mention that the service surpasses standard four-star quality with the modern staff delivering beyond expectations. The property is noted for its impeccable condition, contributing to the overall impression of a luxury stay. While the hotel generally feels like a four-star establishment, the superior service and inviting atmosphere elevate the experience closer to a five-star level.
Outdoor Pool
The outdoor pool at Oaks Toowoomba Hotel garners positive feedback from guests, who describe it as lovely and well-kept. It features a lap pool that is appreciated, though some find it a bit small for extensive swimming. The area around the pool is noted as great and well-managed, adding to the overall pleasant experience. Guests also mention the advantage of the heated pool, making it usable and enjoyable throughout different seasons.
Honeymoon
Oaks Toowoomba Hotel receives high praise from guests, particularly those celebrating their honeymoon. The hotel is frequently described as honeymoon friendly, making it an ideal choice for couples looking for a romantic getaway. Reviews highlight the romantic welcome and special honeymoon amenities, contributing to an excellent stay experience. Guests appreciate the calm and wonderful atmosphere, which makes the property worthy of honeymoon stay recommendations. Overall, the hotel is deemed appropriate for honeymoon stays and offers a memorable experience for newlyweds.
Luxury
Nestled in a pleasant neighborhood, Oaks Toowoomba Hotel offers an experience that exudes luxury. Guests have commented on the hotel's elegant and exquisite rooms, which contribute significantly to its overall high-class aesthetic. The spaces within the hotel consistently feel luxurious with refined decorations adding to the sophistication. From the luxury of the rooms to the overall opulence of the facility, every detail is meticulously curated to create a sense of indulgence and comfort. Whether enjoying the high-class amenities or simply savoring the upscale environment, visitors can expect a truly luxurious stay.
Romantic
The Oaks Toowoomba Hotel is well-regarded for its romantic atmosphere, making it an ideal choice for couples. Guests appreciate the hotel for its warm and cozy design, which creates a perfect ambiance for romantic stays. The thoughtful and accommodating staff further enhance the experience, ensuring a comfortable and memorable visit. Couples have praised the romantic organization of room meals and the inviting cafe for two. Highlights include the charming balcony, especially appealing in summer and the romantic candlelight evenings. The hotel seems highly appropriate and superbly comfortable for those seeking a romantic getaway.
Yes, Oaks Toowoomba Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Oaks Toowoomba Hotel.
No, Oaks Toowoomba Hotel doesn't allow dogs.
Yes, parking facilities are available at Oaks Toowoomba Hotel.