Fenix Beach Cartagena
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Summary of reviewsFenix Beach Cartagena offers a serene escape just a short boat ride from Cartagena, positioned on the tranquil Tierra Bomba Island. The hotel's setting offers a peaceful, almost exclusive beach experience, providing spectacular views of the beach and the Caribbean Sea, especially magnificent at night with the Cartagena skyline in the background. The private beach is maintained beautifully with ample sunbeds and Balinese beds for guests' relaxation. The hotel delivers a relaxing and picturesque environment with its lush green areas and palm trees. Guests appreciate the hotel's comfortable rooms, excellent service and friendly staff, making it an ideal destination for a quiet retreat or romantic getaway. Minor critiques about views of the industrial harbor are highlighted but are overshadowed by the hotel's many positives.
The bedrooms at the hotel are spacious, stylishly decorated and furnished, often praised for their comfort, cleanliness and coziness. Some rooms, especially villas and bungalows, offer privacy and luxuries like private pools. Despite occasional comments on outdated facilities and cleanliness issues, the overall sentiment towards the rooms remains positive, especially due to the comfortable beds and effective air conditioning.
The breakfast offerings at Fenix Beach Cartagena are generally well-received with guests frequently praising the delicious, varied and generous spread. Highlights include options such as omelettes and fresh tropical offerings. However, some guests have pointed out occasional slow service and a limited variety in breakfast options which require improvement.
Dinner at the hotel also receives mixed yet largely favorable reviews. Meals are often described as delicious and special dining experiences around a bonfire or on the beach sides add a romantic touch. However, there is feedback regarding a limited menu and high prices with some guests also mentioning small portions and slow service. Despite these points, the positive atmosphere created by the restaurant ambiance and friendly staff contributes significantly to overall satisfaction.
Notably, Fenix Beach Cartagena's cleanliness is mostly praised, particularly the spotlessness of the rooms and maintained outdoor spaces. The beach and common areas receive kudos for their cleanliness. However, there were also reports of inconsistencies, specifically with the pool's cleanliness and occasional cases of maintenance issues.
The hotel staff stand out for their exceptional service and friendly demeanor, consistently praised for their hospitality and attentiveness. Personnel such as Ana, Daniel, Jeni and others are often mentioned for their outstanding service, contributing to the warm and welcoming environment of the hotel.
For connectivity, the Wi-Fi service provides mixed experiences, being strongest and most reliable near the reception area but less consistent in rooms and other parts of the hotel. While there are areas for improvement, it generally meets basic browsing needs for many guests.
Guests have also thoroughly enjoyed the hotel’s spa services, noting them as highly relaxing and a significant highlight of their stay. The pool facilities, despite some mixed reviews regarding maintenance, are generally viewed positively, particularly the private pools.
With a mostly beautiful beach praised for its tranquility, cleanliness and wonderful views, Fenix Beach Cartagena stands out as a top option for a relaxing beachside escape, all while providing convenient access to the attractions of Cartagena.
Categories
The bedrooms at the hotel are spacious, stylishly decorated and furnished, often praised for their comfort, cleanliness and coziness. Some rooms, especially villas and bungalows, offer privacy and luxuries like private pools. Despite occasional comments on outdated facilities and cleanliness issues, the overall sentiment towards the rooms remains positive, especially due to the comfortable beds and effective air conditioning.
The breakfast offerings at Fenix Beach Cartagena are generally well-received with guests frequently praising the delicious, varied and generous spread. Highlights include options such as omelettes and fresh tropical offerings. However, some guests have pointed out occasional slow service and a limited variety in breakfast options which require improvement.
Dinner at the hotel also receives mixed yet largely favorable reviews. Meals are often described as delicious and special dining experiences around a bonfire or on the beach sides add a romantic touch. However, there is feedback regarding a limited menu and high prices with some guests also mentioning small portions and slow service. Despite these points, the positive atmosphere created by the restaurant ambiance and friendly staff contributes significantly to overall satisfaction.
Notably, Fenix Beach Cartagena's cleanliness is mostly praised, particularly the spotlessness of the rooms and maintained outdoor spaces. The beach and common areas receive kudos for their cleanliness. However, there were also reports of inconsistencies, specifically with the pool's cleanliness and occasional cases of maintenance issues.
The hotel staff stand out for their exceptional service and friendly demeanor, consistently praised for their hospitality and attentiveness. Personnel such as Ana, Daniel, Jeni and others are often mentioned for their outstanding service, contributing to the warm and welcoming environment of the hotel.
For connectivity, the Wi-Fi service provides mixed experiences, being strongest and most reliable near the reception area but less consistent in rooms and other parts of the hotel. While there are areas for improvement, it generally meets basic browsing needs for many guests.
Guests have also thoroughly enjoyed the hotel’s spa services, noting them as highly relaxing and a significant highlight of their stay. The pool facilities, despite some mixed reviews regarding maintenance, are generally viewed positively, particularly the private pools.
With a mostly beautiful beach praised for its tranquility, cleanliness and wonderful views, Fenix Beach Cartagena stands out as a top option for a relaxing beachside escape, all while providing convenient access to the attractions of Cartagena.
Beachfront Hotel
Located in Tierra Bomba, Fenix Beach Cartagena offers a unique beach experience with its private beach area and stunning views. Guests rave about the delicious food, excellent service, and convenient boat access from Cartagena.
Hotel near The Beach
Situated in Tierra Bomba, this hotel offers direct access to the beach. Guests can easily enjoy the sand and surf, making it a great option for a beach-focused vacation.
Hotel with Free Wi-Fi
Offers free Wi-Fi for guests. Specifics on the quality and reliability of the Wi-Fi are not available in the provided hotel data.
Hotel for Yoga
This venue is popular for yoga and wellness retreats and features a dedicated, covered space for exercise and yoga. It offers daily yoga practice, group wellness sessions, and can adapt its menu for specific dietary needs.
Hotel with Private Pool Rooms
Fenix Beach Cartagena provides beachfront accommodation on a private island, offering villas and bungalows with private pools. The property features a private beach area, an outdoor pool, and various water sports activities. Guests can enjoy a relaxing escape surrounded by nature and the sea.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Private Pool Outdoor Pool
Business Hotel
4-Star Hotel
Hotel with Outdoor Pool
About Fenix Beach Cartagena
License: 61593
Guest Reviews
Location
The private beach is described as very clean and beautifully managed with an abundance of sunbeds and Balinese beds for relaxation. The ambiance created by the hotel, including green areas, palm trees and thoughtfully designed facilities, contributes to a truly relaxing and picturesque environment. The hotel is also noted for its comfortable rooms, excellent service and friendly staff, making it a delightful spot for a quiet retreat or a romantic getaway.
While some reviews mentioned less appealing views of the industrial harbor, the overall sentiment is that the hotel's positives far outweigh this minor drawback. The boat service to Cartagena is frequent and convenient, allowing easy access to city attractions while maintaining the tranquility of the island.
Ultimately, Fenix Beach Cartagena provides an ideal blend of convenience, serenity and beauty, making it a highly recommended destination for those looking to unwind away from the city while still being nearby.
Breakfast
The breakfast service is noted for its quality and the attention to detail from the staff, who are described as kind and providing impeccable service. Various reviews mention specific dishes like the omelettes and chocolate bread as particularly enjoyable, though some guests have observed the service can be a bit slow at times.
Despite these positives, a few reviews suggest there is room for improvement. Some guests found the breakfast to be limited in variety, mediocre or in need of more traditional and varied options. Issues such as hard fruit, dry eggs and occasionally cold food were noted by a few, indicating some inconsistency in the quality of the offerings.
Overall, guests can expect a good start to their day with a tasty, varied and generous breakfast at Fenix Beach Cartagena, though there is minor feedback for the hotel to consider for a more consistently excellent experience.
Dinner
However, the limited variety in the menu has been pointed out frequently, particularly for lunch and dinner options. Some guests found the repetitive offerings to be less exciting over longer stays and the prices to be on the higher side, which did not always reflect the quality of food served. Notably, despite the high costs, the portions were often considered small.
The restaurant ambiance, friendly staff and beautifully created beach and lounge settings contribute significantly to the positive dining experience. Nights at the hotel are marked with special dinner preparations around the bonfire, which many guests found to be a highlight of their stay.
While breakfast received positive remarks for being complete and varied, some guests noted that the overall food service can be slow with dishes occasionally arriving cold or overcooked. The lack of typical island food options and lighter snack alternatives like sandwiches or wraps was another common critique.
Ultimately, while the hotel’s food quality generally pleases the palate and the dining settings are charming and well-organized, some improvements in variety, pricing and service speed could elevate the overall dining experience at Fenix Beach Cartagena.
Rooms
However, some reviews pointed out significant issues, such as outdated and poorly maintained facilities with some rooms suffering from persistent cleanliness problems. Elements like dirty floors, dampness, malfunctioning showers and old, worn-out furniture were commonly reported. A few guests also encountered issues with hot water and room size not matching initial reservations.
Overall, while the hotel offers many aesthetically pleasing and comfortable rooms, there are areas in need of better maintenance and updates to meet all guests’ expectations consistently.
Beds
All rooms are furnished with large, double beds that promise ample space and comfort. Beach beds also receive favorable mentions for their convenience and comfort, often shaded and spacious enough to share. The consistent availability of these beach beds ensures that guests can always find a spot to relax by the ocean.
Despite the majority of positive remarks, a few guests have pointed out areas for improvement. Some beach beds were noted as dirty and not well-maintained with occasional issues like hard mattresses, joined beds with separations and situations where beds were vibrated due to high volume. There were also remarks about beach beds not being cleaned of dog waste and other sanitation concerns, which could detract from the overall experience.
However, the overarching sentiment from guest reviews at Fenix Beach Cartagena leans strongly towards satisfaction with the comfortable and sizeable beds available both in rooms and on the beach.
Cleanliness
However, some reviews indicate that the hotel’s cleanliness is inconsistent. Certain areas such as the pool and some bathroom facilities have been reported as needing more thorough cleaning and maintenance. Instances of rubbish in the water, dirty beach chairs and occasional pest issues were mentioned as detracting from the overall experience. Additionally, the cleaning service in some rooms did not meet expectations with mentions of low water pressure and outdated plumbing adding to the mix of complaints.
On the service front, the cleaning staff and overall service quality are generally well-regarded with many guests pointing out the dedication of the staff to maintaining a clean environment. Despite a few criticisms about specific areas needing more attention, the predominant sentiment is one of satisfaction with the cleaning standards at Fenix Beach Cartagena. The reviews suggest that improvements in certain areas, especially around maintenance and pest control, could further elevate the guest experience.
Staff
Regular mentions of individuals such as Vanessa, Celeste and Angela reveal a team that goes the extra mile to ensure every need is met, often with a genuine smile. The presence of diligent personnel like Jacobo and the enthusiastic hospitality of employees like Freddy and Milena further enhance the guest experience.
Guests frequently note that the staff's willingness to assist and their proactive engagement contribute significantly to the relaxed yet well-tended environment. This is evidenced by their prompt attention, consistent friendliness and the ability to handle various guest requests efficiently.
While a few reviews mention instances of inattentiveness, the overwhelming sentiment is one of high praise for the team's overall performance. From the reception to the waitstaff, the consistent kindness and exemplary service are reasons many guests recommend the hotel.
In summary, the staff at Fenix Beach Cartagena are a cornerstone of its hospitality, leaving a lasting impression of excellent service, kindness and thorough attentiveness, ensuring a memorable and comfortable stay for visitors.
Wi-Fi
For those staying in rooms, the experience can be less consistent. The Wi-Fi signal does not reach all parts of the hotel, including the private pool villa rooms. There are shared reports of the Wi-Fi being unstable with some periods of complete outages. Guests staying in certain sections might experience slow or weak internet signals, affecting their ability to connect seamlessly.
However, there are moments when the internet works quite well, described by some as excellent and quite fast in specific areas. On the brighter side, the Wi-Fi generally shows decent performance and satisfies basic browsing needs for many visitors.
Overall, while the Wi-Fi service in Fenix Beach Cartagena has room for improvement, particularly in extending its reach to all guestrooms, it provides a decent level of connectivity with the reception area being the most reliable spot for a strong internet connection.
Spa
Pool
Despite its appeal, there have been consistent remarks about cleanliness issues. At times, guests found the pool to be dirty, cloudy or in need of maintenance with comments about leaves and broken edges lending to this critique. On the other hand, numerous reviews did commend the pool for its cleanliness and the comfort it provided.
For those seeking a relaxing swim, the pool area is quite comfortable and enjoys some shade from nearby trees, making it a nice spot to unwind. The villa’s pool, although small and shallow, was noted for its beauty and the presence of a clean, big pool is highly appreciated.
Overall, while the pool area garners admiration for its aesthetics and private ambiance, there are some calls for improved maintenance and heating. Yet, it remains a beloved feature of the hotel, offering a pleasant oasis for guests to enjoy during their stay.
Beach
However, some reviews mentioned occasional issues with cleanliness, noting plastic waste and pollution in the sea. The beach's rocky nature was pointed out, suggesting the necessity of beach shoes for comfort. Despite these concerns, the majority of guests found the beach to be an excellent place for a beachside escape, enjoying the privacy and calm atmosphere. Access to the beach is easy and its peaceful ambiance, combined with beautiful sunsets, makes it a favored spot for many visitors.
Overall, the beach at Fenix Beach Cartagena is often praised for its beauty and serenity, though guests should be mindful of the rocky areas and potential cleanliness issues.
Family
The hotel's family bungalows and adaptable accommodations are appreciated, making it suitable for travelers with young children and babies. Numerous activities ensure that the kids are entertained and the overall ambiance is welcoming and warm. Parents find this a great place for disconnection and quality family time with enjoyable activities for the whole family, including beach bonfires that encourage social sharing and fun.
Although there are some minor drawbacks, such as occasional noise and high food prices for a family trip, the positive aspects far outweigh these issues. Many guests emphasize the caring and friendly staff, which significantly enhances the family-friendly environment. The cleanliness and safety of the beach are additional perks that make it an ideal spot for family vacations.
In conclusion, Fenix Beach Cartagena is an excellent choice for families looking to rest, relax and enjoy a variety of activities in a welcoming seaside setting. The hotel's reputation for making family vacations unforgettable, combined with its warm atmosphere and accommodating staff, ensures that it's a favored destination for both return visitors and newcomers.
3 Star
The hotel's facilities generally meet three-star expectations with some aspects surpassing them in terms of cleanliness. However, there are notable areas in need of improvement; several rooms and the overall structure of the hotel show signs of wear and tear, indicating a need for renovation and better maintenance. Rooms can be underwhelming for some visitors and in certain cases, they noted specific issues such as missing hot water and visible holes.
Service quality has been a point of contention, ranging from unpleasant experiences to comments about the necessity for a total administrative overhaul. While some guests found the accommodations adequate given the hotel's three-star rating, there are mixed feelings about the alignment between the cost and the services provided. The hotel has three-star comfort and amenities but some patrons feel the price is disproportionate to the value offered with prices perceived as high for what is delivered.
Despite these setbacks, many guests still consider Fenix Beach Cartagena a good choice for those seeking a solid three-star experience and even recommend the hotel based on its strong points.
Business
The business facilities are deemed adequate and useful, creating a suitable ambiance for business engagements. The hotel is described as having an excellent business environment, perfect for conducting meetings or enjoying a peaceful stay. It's a favorable place for those on business trips with many guests appreciating the right environment tailored for professional needs.
However, there are some areas where the hotel could improve. Guests have noted the absence of Wi-Fi as a downside, which makes it less suitable for work. Noise levels have also been a concern for business meetings and the lack of a generator or speedy resolution for power and Wi-Fi issues has been highlighted. Some critiques mention the hotel is not a business hotel due to these deficits, suggesting an improvement in business services would enhance its appeal to professional travelers.
Overall, Fenix Beach Cartagena is seen as a great option for business travel, offering a very relaxing and peaceful atmosphere, appropriate for professional business trips, despite the noted areas needing improvement.
Outdoor Pool
Honeymoon
The romantic rooms and the environment seem to relax visitors, making it a wonderful place to unwind either alone or with a loved one. Many highlight the exceptional honeymoon packages and activities offered, which make for a wonderful stay. Reviews often mention the hotel manager, Milena, contributing to a positive and memorable experience.
Although noted as great for short stays of a day or two, the hotel is generally recommended for its romantic ambiance and is labeled as an excellent choice for honeymooners. However, potential guests should be aware that a bit of patience might be needed during their stay.
Yoga
Dog Friendly
The hotel has adopted several stray animals, offering them a loving home on its premises. This empathetic gesture towards homeless dogs and cats is widely appreciated by visitors, who enjoy the company of these pets and find that it adds more fun to their stay. The ambiance is notably dog-friendly, providing a welcoming environment for guests and their pets.
Despite the abundance of animals, some guests have noted issues such as the dirtiness of the sea and beach due to the dogs, as well as instances of dogs urinating on beach mats and restaurant seats. There are also unsupervised dogs roaming the territory, which might be a concern for some.
Nevertheless, the hotel’s love and respect for animals are evident, as they take care of the dogs and allow them to roam freely. Visitors find the pets to be pleasant companions, making the experience more enjoyable and heartwarming. Overall, Fenix Beach Cartagena stands out as a pet-friendly destination that embraces its four-legged residents, making it a unique spot for pet enthusiasts.
Beachfront
The hotel masterfully divides areas for day pass visitors and hotel guests, ensuring exclusivity and peace for overnight guests. While the private beach is noted for its cleanliness, there are mentions of street vendors which slightly detract from its privacy. Nevertheless, the beachfront cabanas and facilities receive high marks for their design and quality.
Guests find the staff to be incredibly helpful and the on-site food and drink offerings are well-regarded. The rooms themselves, many of which are practically on the beach, provide beautiful views and a high standard of comfort. Overall, Fenix Beach Cartagena is celebrated as one of the best beach hotels in Colombia, ideal for those seeking a serene and picturesque seaside retreat.
Yes, Fenix Beach Cartagena has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Fenix Beach Cartagena.
Yes, Fenix Beach Cartagena welcomes dogs.
No, parking facilities aren't available at Fenix Beach Cartagena.
No, Fenix Beach Cartagena doesn't have a gym.
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