To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: 1 room on the ground floor
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: The dining room and Sitting room would present challenges
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 1 room on the ground floor
In the rooms, does the toilet have support handrails?No
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? This is a small B and B in the middle of the countryside. Although one room has been made wheelchair accessible, there are no other specific disabled guest facilities
Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Mercure Tunbridge Wells Hotel has received mixed feedback regarding its accessibility features. On the positive side, guests found the layout of the hotel to be generally accessible with ground-floor rooms available, which was particularly convenient for those with limited mobility or even a disabled dog on wheels. There were accessible routes within the hotel and some good parking options.
However, several aspects fall short when it comes to accommodating guests with disabilities. The absence of lifts and ramps, along with no dedicated disabled parking spots, posed significant challenges. There were issues with the ramps that were available, as they often had ridges difficult to negotiate. Additional concerns included no help with bags up the stairs and the hotel being described as outdated.
While the hotel does offer some accommodations for those with mobility issues, such as accessible rooms, overall, guests felt that disabled access needs substantial improvement. Show more
Accessible HotelSummary of reviews related to the 'Accessible' categoryOne Warwick Park Hotel is strategically located in the city centre of Tunbridge Wells, making it easy for guests to explore the area. The hotel boasts modern interiors, spacious and stylish rooms and clean, tidy accommodations. The central location ensures the hotel is easy to find and navigate, offering good value for guests.
However, while the hotel features an accessible room equipped with grab rails and a low sink, overall accessibility poses some challenges. The layout is complicated, spanning three buildings with multiple lifts and there have been instances where a lift wasn't working. Guests have noted the difficulty in getting to rooms without encountering steps and limited signposting adds to this challenge. Parking is available for a fee but involves a short walk and there is no ramp for wheeled cases. Furthermore, the lack of a grab rail in the accessible toilet and the absence of walk-in showers in some rooms detract from the accommodation's ease of access for everyone. Despite these issues, the hotel's central location and modern amenities do make it a noteworthy option in Tunbridge Wells. Show more
Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Royal Wells Hotel offers some accessibility features but faces significant challenges for guests with disabilities. Positively, the hotel provides accessible parking options, including disabled parking arranged for arrival. Guests found the lift within the building useful and appreciated it, highlighting its necessity, especially for elderly visitors. The terrace is commendably accessible for all visitors, showcasing the hotel's effort in some areas.
However, the hotel environment is less ideal for wheelchair users or individuals relying on walking aids with one review noting the steep walk down the hill to the town center as particularly bothersome. Internal navigation is also complicated by the presence of many stairs despite the lift, which was often noisy and occasionally out of service. The high bathtubs and high, non-handheld showers pose additional accessibility issues. There were also remarks about the weak shower pressure and long wait times for hot water. The room access proved challenging for those with joint issues and the absence of current evacuation notices has been pointed out.
Overall, while the Royal Wells Hotel has made attempts to be accommodating, there remain substantial areas for improvement to truly meet the needs of all guests, particularly those with disabilities. Show more
Read review summaries for all categories
*Additional taxes or fees may apply. Please check the final price before completing your booking.
