Los Cruxes
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Summary of reviewsLos Cruxes in Tepozatlán receives high praise from guests, particularly for its serene and strategic location, offering easy access to local attractions and a beautiful, tranquil setting. The proximity to the bus terminal and downtown Tepoztlan makes it convenient for travelers, while the peaceful environment with stunning views of the Tepozteco Mountains ensures a restful stay.
The culinary experience at Los Cruxes, especially the on-site El Perro Negro pizzeria, is a standout. Guests frequently commend the unique taste and delicious flavors of the freshly prepared pizzas and burgers, making dining a memorable part of the visit. However, improvements could be made in menu variety and service speed.
Rooms at Los Cruxes are appreciated for their spaciousness, cleanliness and rustic charm. Despite some minor issues such as dim lighting and intermittent practical inconveniences, the comfortable beds and aesthetic appeal of the rooms contribute to a relaxing stay. The tranquil environment further enhances the overall experience, highlighted by clean facilities and attentive pandemic measures.
The exceptional service provided by the staff is a significant highlight with many guests noting the warm, friendly and professional approach. Specific employees receive frequent commendations for going above and beyond to ensure guest satisfaction. The staff's proactive and attentive service creates a welcoming atmosphere, making guests feel well cared for.
While the WiFi connection can be unstable, it generally works better in communal areas like the pool. The pool itself, although sometimes noted for its cold temperature, is praised for its cleanliness and inviting environment, offering a pleasant space for relaxation.
Parking at Los Cruxes is secure and convenient with 24-hour availability adding to the comfort of guests traveling by car. The family-friendly and pet-friendly nature of the hotel also receives high marks with various activities and amenities catering to all age groups and pets, thus ensuring a delightful stay for families.
Overall, Los Cruxes is well-regarded for its excellent service, comfortable accommodations and beautiful setting, making it a favored choice for those seeking a blend of relaxation and convenience in Tepozatlán.
Categories
The culinary experience at Los Cruxes, especially the on-site El Perro Negro pizzeria, is a standout. Guests frequently commend the unique taste and delicious flavors of the freshly prepared pizzas and burgers, making dining a memorable part of the visit. However, improvements could be made in menu variety and service speed.
Rooms at Los Cruxes are appreciated for their spaciousness, cleanliness and rustic charm. Despite some minor issues such as dim lighting and intermittent practical inconveniences, the comfortable beds and aesthetic appeal of the rooms contribute to a relaxing stay. The tranquil environment further enhances the overall experience, highlighted by clean facilities and attentive pandemic measures.
The exceptional service provided by the staff is a significant highlight with many guests noting the warm, friendly and professional approach. Specific employees receive frequent commendations for going above and beyond to ensure guest satisfaction. The staff's proactive and attentive service creates a welcoming atmosphere, making guests feel well cared for.
While the WiFi connection can be unstable, it generally works better in communal areas like the pool. The pool itself, although sometimes noted for its cold temperature, is praised for its cleanliness and inviting environment, offering a pleasant space for relaxation.
Parking at Los Cruxes is secure and convenient with 24-hour availability adding to the comfort of guests traveling by car. The family-friendly and pet-friendly nature of the hotel also receives high marks with various activities and amenities catering to all age groups and pets, thus ensuring a delightful stay for families.
Overall, Los Cruxes is well-regarded for its excellent service, comfortable accommodations and beautiful setting, making it a favored choice for those seeking a blend of relaxation and convenience in Tepozatlán.
Hotel with Spa
Los Cruxes Sam Paz is a spa hotel. It offers spa services for guests.
Family Friendly Hotel
This hotel is explicitly mentioned as a family-friendly option in Tepoztlan. Offers accommodations suitable for families visiting the area.
Dog Friendly Hotel
Located in a tranquil setting, this hotel is known to be pet-friendly. Its natural surroundings provide a calming atmosphere for both guests and their pets.
Hotel with Swimming Pool
This hotel provides an outdoor swimming pool. It is appreciated for its serene atmosphere.
Outdoor Pool
Hotel with Parking
Los Cruxes provides free private parking. Guests have access to dedicated parking on the property.
Hotel for Yoga
Included in recommendations for yoga hotels in Tepoztlán, this property likely provides a suitable environment or amenities for practicing yoga.
Hotel with Outdoor Pool
Los Cruxes Sam Paz is a charming boutique hotel with an outdoor swimming pool and a garden. Rooms feature a patio with a pool view.
Hotel Taking Steps Towards Sustainability
Business Hotel
Hotel with Gym
Small Hotel
Guest Reviews
Los Cruxes boasts an excellent and strategic location that offers a balance between proximity to downtown Tepoztlan and a peaceful, tranquil environment. The hotel is just a short walk or a very brief taxi ride away from the city center, making it easy to access local attractions and amenities. Guests have particularly highlighted the close proximity to the bus terminal, enhancing convenience for those arriving by public transport.
The serene setting of the hotel provides stunning views of the Tepozteco Mountains and lush green areas, making it an ideal spot for relaxation and disconnecting from the hustle and bustle. The quiet location, despite being near the main roads, ensures a restful stay without the chaos of urban noise.
The hotel is also conveniently situated for attending social events and weddings with various venues nearby. Though some reviews mention that the hotel can be a bit difficult to find at first and that signage could be improved, the tranquility and beauty of the location more than compensate for these minor inconveniences.
In summary, Los Cruxes combines excellent access to Tepoztlan’s attractions with a peaceful retreat atmosphere, making it a favored choice for both relaxation and event-based stays.
Guests at Los Cruxes express mixed feelings about the breakfast service, but several recurring themes stand out. Many appreciate that breakfast is included in the room rate and is generally described as simple yet tasty, consisting mainly of toast, coffee, cereal and occasionally fruit or jam. Some guests highlight that the breakfast, albeit basic, is a solid way to start the day and serves its purpose for a short stay.
However, there are notable areas for improvement. The breakfast is served quite late, starting at 10 am, which several guests find inconvenient, especially when running on tight schedules or traveling with children. The service also tends to be slow and on occasion, there have been issues with availability and organization.
The variety and quality of the breakfast items could be enhanced. Some visitors expressed disappointment with the limited options and the lack of fresh juices and more substantial offerings such as eggs or tortillas. A few guests mentioned that adding items like quesadillas or improving the portion size and balance would be beneficial.
In summary, while the breakfast at Los Cruxes is generally appreciated for its simplicity, there is considerable feedback suggesting improvements in service speed, variety and serving times to better meet guests' expectations.
Los Cruxes offers a culinary experience that boasts some definite highlights, particularly the pizzas from the on-site El Perro Negro pizzeria, which guests frequently rave about for their unique taste and mouth-watering flavors. The freshly prepared pizzas and burgers are often described as delicious and the Mega Hamburgers come highly recommended. The atmosphere of the dining area is pleasant, adding to the overall dining experience.
However, there are a few areas for improvement noted by guests. The menu variety is somewhat limited, leaving those who prefer not to leave the hotel with fewer options. Some guests also mentioned that the food can take a long time to be served and breakfast is served later than some would prefer, starting at 10 am.
Despite these minor drawbacks, the general consensus is that the food is good with the pizzas being a standout feature. The cocktails receive mixed reviews but are generally considered to be incredible. Pricing on drinks is seen as high by some, but the overall dining experience at Los Cruxes is satisfying.
In summary, while there are areas for improvement, particularly in menu variety and service speed, Los Cruxes makes up for it with its excellent pizzas and generally delicious food, making it a worthwhile dining option for guests.
Los Cruxes offers a mix of spacious and comfortable rooms that many guests find appealing, appreciating the rustic yet charming decoration. The cleanliness of the rooms consistently receives high praise with several guests highlighting the absence of bad odors and the readiness of the rooms upon arrival. The beds and pillows are frequently noted for their comfort, contributing to a relaxing stay.
However, the hotel is not without its drawbacks. Lighting in the rooms is often described as too dim, necessitating the use of additional light sources like cellphone flashlights. Ventilation is another common concern with some rooms experiencing issues like musty smells and humidity, potentially due to a lack of proper airflow.
While the rooms boast appealing aesthetics, practical issues such as non-functional room doors, inconveniently placed electrical outlets and occasional fauna like ants and cockroaches have been pointed out by some guests. Moreover, there is a reported scarcity of amenities such as hair dryers, irons and full-length mirrors, which detracts from the overall convenience.
Despite being a bit far from the city center, necessitating a vehicle for easy access, the tranquil and relaxed environment of Los Cruxes generally leaves a positive impression. The surroundings, including views of the hills and the hotel's swimming pool, enhance the overall appeal for many visitors. For those who value space, cleanliness and a simple yet attractive decor, Los Cruxes stands out as a satisfactory choice, provided some practical aspects can be accommodated or overlooked.
When staying at 'Los Cruxes', guests frequently highlight the comfort of the beds with many remarking that the beds and pillows are very comfortable, leading to a restful night's sleep. Several reviewers describe the beds as clean and note the quality of the mattresses, though some mention that upgrades to the pillows and towels would enhance the overall experience. While there are a few mentions of beds feeling hard or containing pet hair, the majority of feedback is positive towards the comfort provided. Minor criticisms aside, the general consensus appreciates the decent sleep quality provided by the hotel's bedding.
Los Cruxes has a reputation for maintaining high standards of cleanliness in its facilities. Guests frequently highlight the overall cleanliness with many noting that everything is very clean, including rooms, sheets and common spaces. The clean and well-maintained facilities and attentive handling of pandemic measures also received praise, underscoring the hotel's commitment to safety and hygiene.
However, a few areas could use some attention. Some guests mentioned that their rooms had small details overlooked, such as dusty areas or incomplete replenishment of bathroom items. Issues like smelly bathrooms, dirty toilets and cobwebs in corners were noted by some, indicating a need for more detailed room cleaning. The pool and its surrounding furniture have also been pointed out for lacking proper cleanliness and maintenance.
While the majority of reviews express satisfaction with the cleanliness and comfort, consistent attention to detail is necessary to ensure every guest has an exceptional experience. Overall, Los Cruxes stands out for its clean environments, though addressing minor lapses could elevate its reputation even further.
The guest reviews for Los Cruxes consistently highlight the exceptional service provided by the staff. Phrases such as attentive, super friendly and kind appear repeatedly, emphasizing a warm and welcoming atmosphere in the hotel. Guests frequently commend the staff's professionalism and their proactive approach to ensuring every need is met. Specific employees, including Toto, Ángel, César and Luis, are often mentioned for their outstanding service and friendly demeanor, contributing to an overall positive experience.
The staff's attentiveness and dedication are evident, as they are described as being extremely kind, polite and always ready to assist. This level of attention makes guests feel at ease and well cared for throughout their stay. Moreover, the staff's hospitality extends beyond just attentive service with many reviews noting the cordial and welcoming attitude, making guests feel at home.
Service from the staff is not just reactive but proactive with a focus on anticipating guests' needs and providing a personalized experience. Whether it is ensuring the cleanliness of the facilities, offering helpful information or maintaining a tranquil and cozy environment, the team at Los Cruxes receives high praise for their efforts.
In addition to the high level of service, the pet-friendly nature of Los Cruxes is also appreciated, allowing guests to comfortably bring their pets along. Overall, the exemplary service and attention from the staff are significant highlights of Los Cruxes, contributing to the enjoyable and memorable stays experienced by their guests.
Los Cruxes offers many amenities to ensure a comfortable stay, but the WiFi connection has received mixed reviews from guests. Frequent intermittent connections and unstable signals have been reported, particularly in the rooms. Some guests mentioned that the internet was slow or did not work at all at times. While the WiFi worked better in areas like the pool, it often struggled to reach the rooms effectively. Overall, the WiFi quality was deemed weak and unreliable with several recommendations for improvements such as adding more routers to boost signal strength. Despite these connectivity issues, Los Cruxes may still be an appealing choice for those prioritizing relaxation over internet usage.
The pool at Los Cruxes receives mixed but mostly positive feedback from guests. Many appreciate the large size and cleanliness of the pool, often highlighting its suitability for relaxation and the visual appeal of the adjoining garden and views. The pool's hygiene is frequently mentioned as commendable with several reviews noting it is always clean and the clarity of the water.
The pool area itself is described as very comfortable with nice lighting that makes it inviting, particularly at night. Guests mention enjoying the spacious grounds, which include both the main pool and additional amenities such as a jacuzzi. The garden surrounding the pool is noted to be impressive, adding to the overall pleasant environment.
However, a common concern among guests is the temperature of the pool water with numerous reviews stating it was too cold. There are mentions of the pool not being heated, which seems to be a significant drawback for many visitors. Some guests also noted that the outdoor pool and jacuzzi facilities could benefit from better maintenance and heating solutions to enhance the experience.
Despite these temperature issues, the pool is generally described as impressive and enjoyable, particularly during hotter times of the day when the cooler water becomes refreshing. Overall, the pool area at Los Cruxes is well-regarded for its size, cleanliness and aesthetic appeal, making it a notable feature of the hotel.
Los Cruxes offers parking options that guests appreciate for being secure and private. The parking is situated within the hotel's premises, ensuring round-the-clock security. Despite the parking lot being quite small and sometimes requiring a bit of a walk to the entrance, the hotel's staff is commendable for their willingness to assist and guide guests. Visitors have access to free, 24-hour parking, which adds to the convenience. Some reviews also mention that the parking is available in a garden area and right in front of the hotel, allowing for direct access. For those planning to explore the town, having a car is recommended, although taxis can also be easily requested with the help from the attentive staff.
Los Cruxes is an ideal retreat for families and pets, offering superb facilities and a welcoming, attentive staff. The hotel's family-friendly and pet-friendly environment makes it perfect for trips with loved ones, providing a peaceful and relaxing atmosphere away from city life. Families are enchanted by the variety of activities available for children, including volleyball, football and a playground, ensuring that every member finds enjoyment. With three refreshing pools and excellent service, the property provides ample opportunities for relaxation and fun. The comfortable and practical facilities reinforce its appeal as a top choice for vacations with family and pets, earning high praise for its serene and cozy ambiance.
Los Cruxes in Tepozatlán is emerging as a notable destination for business travelers seeking a blend of productivity and leisure. The staff is consistently praised for being attentive and providing exceptional attention to guest needs, creating an inviting atmosphere conducive to both work and relaxation.
For professionals, Los Cruxes offers stable and reliable WiFi, which is critical for business trips. The hotel features good facilities and is equipped with a well-functioning business center and functional co-working spaces, making it an excellent alternative to other business stays. Meeting spaces are well-maintained, supporting the needs of those organizing or attending work-related events.
The ambiance of Los Cruxes combines simplicity and rustic charm with pleasant modern decor, ensuring comfort during short stays or extended periods. Guests frequently highlight the ideal setting for a restful getaway, blending business with leisure seamlessly. Amenities on-site cater to a relaxing experience after work hours, reinforcing its reputation as an excellent place for unwinding and recharging.
While the business services and WiFi connectivity could see further improvements, Los Cruxes stands out as a good choice for business travelers looking to balance their work commitments with some leisurely downtime.
Los Cruxes boasts a large and inviting outdoor pool that receives high praise from guests for its size, warmth and cleanliness. Many reviewers highlight the pool as a standout feature, describing it as very large and noting its ideal temperature. The extended pool hours and night lighting contribute to a comfortable and enjoyable experience. Guests appreciate the heated pool and jacuzzi, which make the swimming areas both pleasant and usable throughout the day. The pool area itself is described as fantastic with plenty of hammocks and a well-kept garden adding to the overall appeal. Although some mention occasional dirt at the bottom of the pool and fluctuating temperatures, the overall consensus is that the pool facilities at Los Cruxes are excellent and cater well to those looking for a relaxing outdoor swim.
Los Cruxes offers a calm and tranquil environment, making it a nice place to relax. Guests have praised the yoga facilities, highlighting the yoga room equipped with mats. The peaceful atmosphere is ideal for yoga retreats and classes. The hotel even offers free fitness classes, which adds to the appeal for those seeking wellness activities. Despite some comments about dirt and disorganization, the overall experience is underscored by peace and tranquility.
Los Cruxes is highly acclaimed for its welcoming atmosphere for pets, making it an ideal choice for travelers who don't want to leave their furry friends behind. Dogs and other pets are not just allowed but are warmly welcomed without any extra cost, resulting in a relaxing experience for both owners and their pets.
The hotel provides ample, spacious areas where pets can roam freely, ensuring they enjoy their stay as much as their human companions. Various hidden nooks and natural spaces allow pets to explore in a safe environment. Visitors frequently mention how their pets, including dogs, kittens and even a donkey, felt at home, highlighting the special attention given to animal guests.
Guests commend the peaceful ambiance and additional amenities such as a spa and gym, creating a holistic retreat for pet owners and their pets alike. Los Cruxes stands out not only for its pet amenities but also for the overall comfort and tranquility it offers, making it a beloved choice for pet lovers seeking a peaceful getaway.
The hotel is particularly noted for its thoughtful and friendly staff who genuinely care for the pets, ensuring a pleasant and stress-free stay. From offering designated pet-friendly rooms to maintaining a clean environment, Los Cruxes captures the heart of dog lovers looking for a perfect vacation spot where they can bring their pets along without worry.
Overall, Los Cruxes is highly recommended for those traveling with pets, offering an unrivaled pet-friendly experience that makes vacations more enjoyable for the entire family.
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Location
The serene setting of the hotel provides stunning views of the Tepozteco Mountains and lush green areas, making it an ideal spot for relaxation and disconnecting from the hustle and bustle. The quiet location, despite being near the main roads, ensures a restful stay without the chaos of urban noise.
The hotel is also conveniently situated for attending social events and weddings with various venues nearby. Though some reviews mention that the hotel can be a bit difficult to find at first and that signage could be improved, the tranquility and beauty of the location more than compensate for these minor inconveniences.
In summary, Los Cruxes combines excellent access to Tepoztlan’s attractions with a peaceful retreat atmosphere, making it a favored choice for both relaxation and event-based stays.
Breakfast
However, there are notable areas for improvement. The breakfast is served quite late, starting at 10 am, which several guests find inconvenient, especially when running on tight schedules or traveling with children. The service also tends to be slow and on occasion, there have been issues with availability and organization.
The variety and quality of the breakfast items could be enhanced. Some visitors expressed disappointment with the limited options and the lack of fresh juices and more substantial offerings such as eggs or tortillas. A few guests mentioned that adding items like quesadillas or improving the portion size and balance would be beneficial.
In summary, while the breakfast at Los Cruxes is generally appreciated for its simplicity, there is considerable feedback suggesting improvements in service speed, variety and serving times to better meet guests' expectations.
Dinner
However, there are a few areas for improvement noted by guests. The menu variety is somewhat limited, leaving those who prefer not to leave the hotel with fewer options. Some guests also mentioned that the food can take a long time to be served and breakfast is served later than some would prefer, starting at 10 am.
Despite these minor drawbacks, the general consensus is that the food is good with the pizzas being a standout feature. The cocktails receive mixed reviews but are generally considered to be incredible. Pricing on drinks is seen as high by some, but the overall dining experience at Los Cruxes is satisfying.
In summary, while there are areas for improvement, particularly in menu variety and service speed, Los Cruxes makes up for it with its excellent pizzas and generally delicious food, making it a worthwhile dining option for guests.
Rooms
However, the hotel is not without its drawbacks. Lighting in the rooms is often described as too dim, necessitating the use of additional light sources like cellphone flashlights. Ventilation is another common concern with some rooms experiencing issues like musty smells and humidity, potentially due to a lack of proper airflow.
While the rooms boast appealing aesthetics, practical issues such as non-functional room doors, inconveniently placed electrical outlets and occasional fauna like ants and cockroaches have been pointed out by some guests. Moreover, there is a reported scarcity of amenities such as hair dryers, irons and full-length mirrors, which detracts from the overall convenience.
Despite being a bit far from the city center, necessitating a vehicle for easy access, the tranquil and relaxed environment of Los Cruxes generally leaves a positive impression. The surroundings, including views of the hills and the hotel's swimming pool, enhance the overall appeal for many visitors. For those who value space, cleanliness and a simple yet attractive decor, Los Cruxes stands out as a satisfactory choice, provided some practical aspects can be accommodated or overlooked.
Beds
Cleanliness
However, a few areas could use some attention. Some guests mentioned that their rooms had small details overlooked, such as dusty areas or incomplete replenishment of bathroom items. Issues like smelly bathrooms, dirty toilets and cobwebs in corners were noted by some, indicating a need for more detailed room cleaning. The pool and its surrounding furniture have also been pointed out for lacking proper cleanliness and maintenance.
While the majority of reviews express satisfaction with the cleanliness and comfort, consistent attention to detail is necessary to ensure every guest has an exceptional experience. Overall, Los Cruxes stands out for its clean environments, though addressing minor lapses could elevate its reputation even further.
Staff
The staff's attentiveness and dedication are evident, as they are described as being extremely kind, polite and always ready to assist. This level of attention makes guests feel at ease and well cared for throughout their stay. Moreover, the staff's hospitality extends beyond just attentive service with many reviews noting the cordial and welcoming attitude, making guests feel at home.
Service from the staff is not just reactive but proactive with a focus on anticipating guests' needs and providing a personalized experience. Whether it is ensuring the cleanliness of the facilities, offering helpful information or maintaining a tranquil and cozy environment, the team at Los Cruxes receives high praise for their efforts.
In addition to the high level of service, the pet-friendly nature of Los Cruxes is also appreciated, allowing guests to comfortably bring their pets along. Overall, the exemplary service and attention from the staff are significant highlights of Los Cruxes, contributing to the enjoyable and memorable stays experienced by their guests.
Wi-Fi
Pool
The pool area itself is described as very comfortable with nice lighting that makes it inviting, particularly at night. Guests mention enjoying the spacious grounds, which include both the main pool and additional amenities such as a jacuzzi. The garden surrounding the pool is noted to be impressive, adding to the overall pleasant environment.
However, a common concern among guests is the temperature of the pool water with numerous reviews stating it was too cold. There are mentions of the pool not being heated, which seems to be a significant drawback for many visitors. Some guests also noted that the outdoor pool and jacuzzi facilities could benefit from better maintenance and heating solutions to enhance the experience.
Despite these temperature issues, the pool is generally described as impressive and enjoyable, particularly during hotter times of the day when the cooler water becomes refreshing. Overall, the pool area at Los Cruxes is well-regarded for its size, cleanliness and aesthetic appeal, making it a notable feature of the hotel.
Parking
Family
Business
For professionals, Los Cruxes offers stable and reliable WiFi, which is critical for business trips. The hotel features good facilities and is equipped with a well-functioning business center and functional co-working spaces, making it an excellent alternative to other business stays. Meeting spaces are well-maintained, supporting the needs of those organizing or attending work-related events.
The ambiance of Los Cruxes combines simplicity and rustic charm with pleasant modern decor, ensuring comfort during short stays or extended periods. Guests frequently highlight the ideal setting for a restful getaway, blending business with leisure seamlessly. Amenities on-site cater to a relaxing experience after work hours, reinforcing its reputation as an excellent place for unwinding and recharging.
While the business services and WiFi connectivity could see further improvements, Los Cruxes stands out as a good choice for business travelers looking to balance their work commitments with some leisurely downtime.
Outdoor Pool
Yoga
Dog Friendly
The hotel provides ample, spacious areas where pets can roam freely, ensuring they enjoy their stay as much as their human companions. Various hidden nooks and natural spaces allow pets to explore in a safe environment. Visitors frequently mention how their pets, including dogs, kittens and even a donkey, felt at home, highlighting the special attention given to animal guests.
Guests commend the peaceful ambiance and additional amenities such as a spa and gym, creating a holistic retreat for pet owners and their pets alike. Los Cruxes stands out not only for its pet amenities but also for the overall comfort and tranquility it offers, making it a beloved choice for pet lovers seeking a peaceful getaway.
The hotel is particularly noted for its thoughtful and friendly staff who genuinely care for the pets, ensuring a pleasant and stress-free stay. From offering designated pet-friendly rooms to maintaining a clean environment, Los Cruxes captures the heart of dog lovers looking for a perfect vacation spot where they can bring their pets along without worry.
Overall, Los Cruxes is highly recommended for those traveling with pets, offering an unrivaled pet-friendly experience that makes vacations more enjoyable for the entire family.
Yes, Los Cruxes has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Los Cruxes.
Yes, Los Cruxes welcomes dogs.
Yes, parking facilities are available at Los Cruxes.
Yes, Los Cruxes has a gym.
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