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Summary of reviews'Flor de Cera' enjoys high praise for its prime location, clean facilities, attentive staff and beautiful mountain views, making it a standout choice in Tepoztlán. Situated just a block from the former convent and main square, the hotel’s central location provides easy access to attractions, local markets and dining options. Guests can explore the town conveniently on foot, enhancing the overall travel experience.
The cleanliness of the hotel is frequently lauded. Both the rooms and communal areas are described as spotless, comfortable and well-maintained. The rustic, colorful decor and the abundance of plants contribute to a charming atmosphere. The friendly and helpful staff play a significant role in creating a welcoming environment with numerous mentions of exceptional service from individuals like Mr. Leonel and Sebastián.
Rooms at Flor de Cera are well-equipped with everything needed for a comfortable stay, including super comfortable beds, although opinions on the beds vary. While many guests find the firm mattresses perfect for a good night's sleep, others have reported issues with cleanliness, hardness and quality, indicating room for improvement in this area. Temperature control on the top floors and pillow comfort also received mixed reviews.
Despite the convenience of free Wi-Fi, guests experienced inconsistent internet quality with suggestions for an additional repeater to improve coverage. Parking, a rare amenity in the area at a competitive price, is another appreciated feature, though some found the space limited and challenging to navigate for larger vehicles.
In summary, Flor de Cera excels with its strategic location, picturesque views, cleanliness and exceptional staff service, making it an excellent choice for visitors. With minor improvements in bed comfort and internet reliability, it has the potential to offer an even more consistently enjoyable guest experience. Show more
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Categories
Guest House with Free Wi-Fi
This guesthouse is tagged in the database and offers free Wi-Fi. It is also praised for its outstanding views from the rooms and balconies.
Guest House with Parking
Cheap Guest House
Guest House for Adults Only
Small Guest House
3-Star Guest House
Room Types
Double RoomThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 1 bed.
Double RoomThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 1 bed.
Twin RoomThis twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.
Deluxe Double Room with BalconyThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Flor de Cera has garnered widespread appreciation for its prime location, consistently highlighted as excellent and unbeatable by guests. Situated just a block from the former convent and main square, the hotel offers easy access to the bustling city center of Tepoztlán. Visitors frequently mentioned the convenience of being able to walk to local attractions, markets and breakfast spots, making it a perfect base for exploring the town without needing a vehicle.
The views from the hotel, particularly those of the mountains, have also made a favorable impression. Guests appreciated the beautiful surroundings with some rooms offering private terraces that enhance the experience. Cleanliness and safety are other key strengths of Flor de Cera, ensuring a comfortable stay for its guests.
The staff received numerous commendations for their friendliness and helpfulness, further enhancing the overall positive experience. Whether it's a late-night arrival or a room change, the staff's attentiveness has left guests feeling well taken care of. The hotel, though described as simple, meets essential needs and has recently undergone a remodel with well-maintained facilities and furnishings contributing to a pleasant atmosphere.
In summary, Flor de Cera stands out for its superb location, friendly service, cleanliness and beautiful mountain views, making it an excellent choice for visitors wanting to stay close to the heart of Tepoztlán.
Beds
Flor de Cera offers a mixed experience when it comes to the comfort of its beds. Many guests have highlighted the firm mattresses, which some found perfect for a good night's sleep and very comfortable. The cozy beds added to the positive ambiance, complemented by the attentive and helpful staff.
However, the experience wasn't universally positive. Some visitors mentioned issues with cleanliness, noting the presence of hairs and bad smells. Others found the mattresses hard and uncomfortable, sometimes even describing them as worn out or of low quality, especially when considering the room prices. The pillows also didn't meet everyone's expectations, as some felt they were too soft.
The temperature in the rooms, particularly those on the top floor, was noted to be quite high, even with fans provided. Finally, a few guests pointed out that the beds could benefit from additional accessories to better suit the colder weather.
While there are notable positives regarding the beds, there are also areas that could benefit from improvements to ensure a consistently comfortable stay for all guests.
Cleanliness
Flor de Cera has garnered significant praise for its cleanliness with multiple reviews emphasizing that rooms are very clean, comfortable and well-maintained. Guests repeatedly highlighted the exceptional cleanliness of the entire property, noting that both the rooms and communal areas were spotless. The hotel’s attention to cleaning extends to the bathrooms, which are also remarked as clean and equipped with hot water, though one review mentioned minor humidity issues.
The property itself is described as pleasantly rustic, colorful and well-decorated, adding to the overall appeal. The central location of Flor de Cera is another frequently mentioned benefit, offering convenience and accessibility to guests. The terrace is noted for being a comfortable space to unwind and the abundance of plants contributes to a charming atmosphere.
The friendly and attentive staff consistently receive positive feedback, contributing to the welcoming environment. In terms of amenities, the rooms are described as comfortable and well-equipped with everything needed, including a super comfortable bed.
Overall, Flor de Cera stands out for its excellent cleanliness, friendly service and central, accessible location, making it a highly recommended choice for travelers seeking a pleasant and comfortable stay.
Staff
The reviews of 'Flor de Cera' paint a glowing picture of a hotel where excellent service and friendly staff are a hallmark of the guest experience. The personnel's willingness to help and offer advice on local activities stands out with numerous mentions of kindness, attentiveness and an exceptional level of care. Guests appreciated the helpfulness and friendliness of the staff, often highlighting specific individuals for their outstanding service. The staff's readiness to assist, whether in checking in guests before the expected time or helping park cars, contributes to a relaxed and welcoming atmosphere. The excellent attention from Mr. Leonel at reception and Sebastián's responsive service were particularly noteworthy. Practical help like calling taxis and offering dining recommendations were par for the course. Overall, the exceptional, friendly and helpful service makes stays at 'Flor de Cera' particularly enjoyable.
Wi-Fi
Flor de Cera offers internet services that received mixed reviews from guests. While several visitors noted that the internet works very well and the Wi-Fi worked well too, others pointed out that the connection can be unreliable, often failing or being very slow. Some guests suggested that an additional repeater could improve the Wi-Fi coverage. Despite these issues, the internet connection is included for free. Overall, the Wi-Fi and internet services could benefit from improvements to ensure a consistently good quality for all guests.
Parking
Guests at 'Flor de Cera' appreciate that the hotel offers parking, a rare benefit in the area at such a competitive price. The availability of parking is a significant plus point, as many praise the fact that parking is included and secure within the hotel premises. Some guests also noted that there are plenty of parking spaces in the courtyard.
However, several reviews point out that the parking area is notably limited and challenging to navigate. The entrance to the parking is small and narrow, making it difficult for larger vehicles to maneuver without risking door dings. Additionally, some guests mentioned the inconvenience of not being able to leave their car parked for an extended period without additional charges, highlighting a lack of flexibility in parking arrangement policies.
Overall, while the provision of parking adds value and security, potential guests with larger vehicles or those needing extra parking time may find the limited space and narrow access less accommodating.
No, Flor de Cera doesn't have any pool.
No, a spa isn't available at Flor de Cera.
No, Flor de Cera doesn't allow dogs.
Yes, parking facilities are available at Flor de Cera.