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Summary of reviewsM Hotel offers a variety of features that cater to different preferences, boasting several positives but also some areas needing improvement.
Located on the outskirts of Łódź, M Hotel promises a serene and quiet environment, perfect for guests seeking tranquility away from the city center. It's well-suited for travelers with cars given its easy access to major roads, nearby offices, shops and drugstores. Free parking and proximity to bus stops add to the convenience, although some may find the industrial surroundings less appealing due to nearby factories and potential road noise.
The hotel's breakfast garners favorable reviews, praised for its delicious and varied offerings, including fresh fruits, tasty pancakes and a well-maintained dining area enhanced by friendly staff. While a few guests found the breakfast average or not worth the price, the general consensus is a satisfying morning meal experience with plenty of variety and excellent service.
M Hotel's restaurant consistently impresses guests with its cuisine, described as delicious and amazing. The diverse and savory dishes, alongside friendly service and reasonable prices, contribute positively to the dining experience. Highlights like steak tartare and broth are often mentioned, although there are occasional comments about average meals and room service issues.
Rooms at M Hotel receive mixed reviews. Many appreciate the clean and spacious accommodations, particularly the modernly renovated rooms. However, there are notable inconsistencies with some rooms retaining a dated 90s decor, issues with cleanliness and maintenance problems such as mold, stained furniture and malfunctioning heating. Noise from external and internal sources is also a concern for some guests. Despite these drawbacks, the newer rooms and overall spaciousness are seen as potential positives for a pleasant stay.
The cleanliness of the hotel is generally well-regarded with many guests noting clean and cozy rooms, well-maintained environments and clean bedding. However, recurring issues such as dirty carpets, stains, mold and unpleasant odors, especially in the pool and spa areas, detract from the overall cleanliness. Inconsistent room cleaning frequency is another point of contention.
The staff at M Hotel are mostly praised for their friendliness, professionalism and helpfulness, especially the reception team. However, the restaurant staff receive less favorable reviews with some guests finding them unfriendly and unhelpful. Occasional lapses in attention to guest needs and inadequate communication also surface in the feedback.
Free WiFi is provided but its quality and reliability are inconsistent with many guests struggling with weak signals and slow speeds, particularly on the top floors. This impacts guests who require a stable internet connection, prompting some to use mobile data instead.
The swimming pool is a standout feature, frequently praised for its cleanliness, modern furnishings and intimate atmosphere. Guests appreciate the cozy and calm environment, although there are mixed experiences with the functionality of the pool and spa facilities, including issues with heating and jets.
Parking facilities at M Hotel generally receive positive feedback with guests appreciating the convenience of free parking and plenty of available spaces. However, the main lot's small size and occasional difficulty in finding spots are noted negatives, alongside the presence of potholes.
M Hotel is recognized as a great family destination, offering spacious rooms, activities like a playground and family-friendly dining options. While some amenities like a dedicated children's pool are lacking and occasional noise disturbances from events can impact the peaceful experience, it remains a welcoming environment for families.
However, the beds at M Hotel draw significant criticism with many describing the mattresses as old and uncomfortable, leading to discomfort and back pain. Issues with pillows and improper mattress setups further detract from the sleeping experience. Additional room concerns include inadequate air conditioning and lack of blackout curtains, leading to uncomfortable nights and bright rooms.
Overall, M Hotel provides a range of experiences with standout features like a quiet location, delicious breakfast and dinner options, friendly staff and a well-loved swimming pool. However, inconsistencies in room quality, cleanliness, bed comfort and WiFi reliability highlight areas for improvement.
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