3-Star HotelSummary of reviews related to the '3 Star' categoryThe Courtyard by Marriott Miami at Dolphin Mall is a three-star hotel that delivers a satisfactory experience with a few notable drawbacks. The hotel’s appearance aligns with typical three-star expectations, offering a good location and generally pleasant room experiences. However, some facilities such as gym equipment could benefit from an upgrade. The helpfulness of the staff stands out positively, despite the overall dated feel of the hotel.
Several areas, particularly cleanliness and comfort, seem to be in need of renovation. Guests have noted issues including dirty floors, old carpets and pillows and occasional musty smells. The food options are basic and limited with a lack of variety. Some rooms have wet carpets and show signs of wear and tear.
Guests have also mentioned that the air conditioning, although functional, can be quite noisy and the overnight rates are on the higher side for a hotel of this standard. The hotel’s room service appears to be inconsistent, lacking responsiveness on certain occasions. Overall, while the Courtyard by Marriott Miami at Dolphin Mall offers a basic and convenient stay, it would benefit from some updates to enhance cleanliness and overall comfort.
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