ILLUME Taipei
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Summary of reviewsILLUME Taipei is consistently praised for its prime and convenient location, situated near Taipei Arena and surrounded by essential amenities such as MRT stations, a 7-11, Starbucks, IKEA and Breeze Center. This makes it an excellent choice for guests looking to explore the city's attractions with easy access to public transportation and numerous dining and shopping options.
Guests generally find the breakfast diverse and fulfilling, featuring both Western and Asian items, although some feel the options could be more varied and the pricing more justified. Dinner receives similar feedback with tasty and affordable buffet options, though the variety could improve to avoid repetition between meals.
The hotel's rooms are highly regarded for their spaciousness and comfort, suitable for families with ample space for relaxation. Guests appreciate the cleanliness, modern furnishings and functional amenities like air purifiers and comfortable beds. However, some rooms still exhibit outdated elements and occasional cleanliness issues.
ILLUME Taipei is also known for its commitment to maintaining a clean and comfortable environment with guests frequently highlighting the hotel's neat common areas and spotless rooms, contributing to an overall pleasant stay.
Staff at ILLUME Taipei are frequently recognized for their friendliness, professionalism and helpfulness. The efficient check-in process and proactive assistance from the front desk and service teams enhance the guest experience, making it welcoming and pleasant.
Free WiFi is available throughout the property, ensuring basic connectivity needs are met, although internet speed and streaming capabilities could be improved for a smoother experience.
The gym facility at ILLUME Taipei receives high praise for its spaciousness, modern condition and professional-grade equipment, making it ideal for fitness enthusiasts. The occasional fee for access is considered worthwhile by many guests due to the quality of amenities offered.
The swimming pool garners mixed reviews. While appreciated for its size and kid-friendly appeal, the requirement of swim caps, restrictions on floaties, cold water temperatures and cleanliness issues are noted as areas for improvement.
Ample parking options are available with spacious underground facilities and free entry and exit until 3 PM on the check-out day. However, challenges during busy times, the parking lot's shared use with other establishments and a height restriction for taller vehicles are noted drawbacks.
Nightlife enthusiasts will appreciate the hotel's proximity to vibrant dining and entertainment options. Noteworthy nightlife spots like Raohe Night Market and Zhongxiao Dunhua are easily accessible, despite limited in-room entertainment options.
Finally, ILLUME Taipei receives positive feedback on the comfort of its beds, lauded for their spaciousness and overall comfort, although individual preferences on firmness vary.
Overall, ILLUME Taipei impresses with its strategic location, cleanliness, friendly staff and excellent facilities, making it a favored choice for business and leisure travelers alike.
Categories
Guests generally find the breakfast diverse and fulfilling, featuring both Western and Asian items, although some feel the options could be more varied and the pricing more justified. Dinner receives similar feedback with tasty and affordable buffet options, though the variety could improve to avoid repetition between meals.
The hotel's rooms are highly regarded for their spaciousness and comfort, suitable for families with ample space for relaxation. Guests appreciate the cleanliness, modern furnishings and functional amenities like air purifiers and comfortable beds. However, some rooms still exhibit outdated elements and occasional cleanliness issues.
ILLUME Taipei is also known for its commitment to maintaining a clean and comfortable environment with guests frequently highlighting the hotel's neat common areas and spotless rooms, contributing to an overall pleasant stay.
Staff at ILLUME Taipei are frequently recognized for their friendliness, professionalism and helpfulness. The efficient check-in process and proactive assistance from the front desk and service teams enhance the guest experience, making it welcoming and pleasant.
Free WiFi is available throughout the property, ensuring basic connectivity needs are met, although internet speed and streaming capabilities could be improved for a smoother experience.
The gym facility at ILLUME Taipei receives high praise for its spaciousness, modern condition and professional-grade equipment, making it ideal for fitness enthusiasts. The occasional fee for access is considered worthwhile by many guests due to the quality of amenities offered.
The swimming pool garners mixed reviews. While appreciated for its size and kid-friendly appeal, the requirement of swim caps, restrictions on floaties, cold water temperatures and cleanliness issues are noted as areas for improvement.
Ample parking options are available with spacious underground facilities and free entry and exit until 3 PM on the check-out day. However, challenges during busy times, the parking lot's shared use with other establishments and a height restriction for taller vehicles are noted drawbacks.
Nightlife enthusiasts will appreciate the hotel's proximity to vibrant dining and entertainment options. Noteworthy nightlife spots like Raohe Night Market and Zhongxiao Dunhua are easily accessible, despite limited in-room entertainment options.
Finally, ILLUME Taipei receives positive feedback on the comfort of its beds, lauded for their spaciousness and overall comfort, although individual preferences on firmness vary.
Overall, ILLUME Taipei impresses with its strategic location, cleanliness, friendly staff and excellent facilities, making it a favored choice for business and leisure travelers alike.
Hotel Taking Steps Towards Sustainability
ILLUME TAIPEI prioritizes sustainability through practices like eliminating single-use plastics, using energy-efficient appliances, and encouraging towel and bedding reuse. All rooms are equipped with eco-friendly toiletries in refillable containers and reusable glass water jugs. They also offer halal food upon request.
Hotel near Nightlife Spots
While ILLUME Taipei does not have specific nightlife amenities mentioned, its location provides access to the city's attractions and dining, which could include nightlife venues.
Hotel with Swimming Pool
Features a swimming pool. It is located on the corner of Nanjing East and Dun Hua North Road, near the Taipei Arena and two MRT stations.
Outdoor Pool
Business Hotel
This hotel is listed as a top business hotel, offering essential amenities and services.
Hotel with Parking
The hotel offers a 24-hour indoor public parking space with capacity for up to 270 cars, which is free for hotel guests (one car per stay). An electric vehicle charger is also provided for guest use.
EV charging stations
Hotel with Gym
ILLUME Taipei's gym is operated by a professional third party and features over 50 complimentary workout stations. Exclusive paid coaching sessions are available for exercise enthusiasts. The hotel also has an outdoor swimming pool, sauna, and steam room.
Hotel with EV Charging Stations
ILLUME Taipei offers EV charging points for guests. It is conveniently located near Taipei Municipal Stadium and Liaoning Night Market.
4-Star Hotel
This hotel is centrally located and provides easy access to the city center. It offers affordable luxury and is committed to sustainability.
Hotel with Outdoor Pool
This hotel is praised for its modern design and comfortable rooms. The outdoor pool area offers a stylish and relaxing environment.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
About ILLUME Taipei
License: 305-1
Guest Reviews
Location
Public transportation is highly accessible with metro stations and bus stops close by, making the location a central hub for exploring the city's attractions. The convenience extends to amenities such as a 7-11 on the first floor and nearby Starbucks, shopping malls like IKEA and Breeze Center, further enhancing the hotel's appeal.
The hotel's setting is particularly praised for events at the Taipei Arena, as it is merely a stone's throw away, making it an ideal choice for concert-goers. The surrounding area also offers a comfortable environment with parks and other leisure spots within walking distance.
In summary, guests of ILLUME Taipei frequently highlight its excellent and convenient location, making it a highly favored choice for both leisure and business travelers looking to experience the best that Taipei has to offer.
Breakfast
However, there are also areas where the breakfast could improve. Several guests feel that the buffet selection is somewhat limited and that the higher price, which ranges around 550-780 NTD per person, does not always justify the offerings. Some point out issues like dry waffles, lack of fruit and minimal choices, especially towards the end of service hours. The freshness of items and the frequency of replenishing the buffet have also been called into question.
Overall, while the breakfast at ILLUME Taipei is seen as tasty and diverse by many, others find it a bit pricey and not up to the expected standard in terms of variety and quality.
Dinner
Rooms
However, there are some recurring issues. Despite the overall cleanliness, a few guests reported instances of unclean elements such as musty smells, dampness and old carpets in some rooms. Additionally, while many rooms are modern and updated, some are still outdated and in need of renovation. The lighting in certain rooms tends to be dim and the TV and bathroom amenities sometimes feel dated or insufficient.
The hotel's location also garners positive feedback, being conveniently situated near Taipei Arena, department stores, metro stations and various dining options. This makes it easy for guests to explore the city and access essential services.
Overall, while there are some areas that could use improvement, like updating older rooms and addressing occasional cleanliness issues, the general sentiment leans heavily towards the positive with guests appreciating the spacious, comfortable and clean environment that ILLUME Taipei offers.
Beds
Cleanliness
Despite a few isolated incidents where guests faced issues like unpleasant smells or incomplete housekeeping, the general consensus is positive. Most guests find the rooms bright, comfortable and equipped with soundproofing. The recently remodeled areas were especially praised for their neatness and modern appeal.
The practical aspects also contribute to its attractiveness; the location is convenient with accessibility to public transport and nearby amenities such as a convenience store, Starbucks and a shopping mall. Overall, ILLUME Taipei's commitment to maintaining a clean and comfortable environment shines through, making it a recommended choice for travelers.
Staff
The front desk team frequently receives praise for their enthusiastic and accommodating nature, ensuring guests feel comfortable and well-attended. The night shift manager, KONA, is also noted for a friendly check-in process. Additionally, the housekeeping staff is recognized for their considerate and proactive approach. However, a few reviews indicate room for improvement, particularly concerning room service responsiveness and occasional lapses in training or attentiveness.
Despite some isolated comments on subpar service at the front desk or instances of staff indifference, the overall sentiment remains favorable. Visitors are especially appreciative of the enthusiastic and polite service, making their stay welcoming and pleasant. The dedication and excellent attitude of the staff at ILLUME Taipei largely contribute to a positive guest experience with many expressing a willingness to return.
Wi-Fi
Gym
There is a range of equipment available, making it suitable for various fitness routines. Additionally, the presence of an on-site coach adds to the professional feel. Some reviews highlight that the gym access might require an additional fee, but many find the investment worthwhile given the high quality of the amenities.
While feedback about the gym staff has been mixed and there are occasional mentions of maintenance needs, the overwhelming sentiment is positive. The gym at ILLUME Taipei is often described as one of the best hotel gyms around—spacious, well-maintained and ideal for those committed to their fitness routines.
Pool
However, there are other aspects that left guests wanting more. The requirement of swim caps and restrictions on floaties for children have diminished the pool's appeal for some families. The water temperature has been frequently described as cold, which might detract from the overall experience, particularly for children. Complaints about the pool's cleanliness, mentioning dirty water and outdated facilities, suggest that it requires better maintenance.
Despite its small size, which can feel limiting to visitors, there is potential for improvement to better meet the needs of guests. Overall, while the pool area has some enjoyable features, addressing the highlighted issues could significantly enhance the guest experience at ILLUME Taipei.
Parking
However, there are some drawbacks. The parking lot cooperates with other restaurants and shopping malls, sometimes leading to inconvenience. The elevator from the parking lot does not have direct access to guest room floors, which can be cumbersome. Additionally, the maximum height limit for vehicles is 1.75 meters, posing restrictions for taller vehicles. The old and rundown state of the parking lot, coupled with occasional messiness and odor, is noted by some guests.
During busy times, parking can be challenging to find and being in a downtown area further complicates parking availability. The lot is currently under renovation and being shared with a mall, adding to potential inconvenience. Despite these challenges, many guests find the parking to be convenient and feel comfortable with the available spaces.
Nightlife
Guests staying here will enjoy the close proximity to nightclubs and bars, which significantly enhances the overall experience. Additionally, well-known nightlife destinations like Raohe Night Market and Zhongxiao Dunhua are easily accessible. With numerous fun and delicious places to visit, this hotel ensures a lively environment and diverse culinary choices.
Despite the vibrant surroundings, it is worth noting that the in-room entertainment options are limited with few TV channels available. This minor drawback is easily overshadowed by the hotel's advantageous location that caters perfectly to night owls and food enthusiasts.
4 Star
However, some visitors have noted drawbacks, such as large stained carpets, high prices during holidays and some rooms being small, damp and outdated. Service inconsistencies have also been mentioned, which can be disappointing given the four-star expectation. Despite these occasional issues, the hotel consistently meets the criteria of what one would expect from a four-star establishment, making it a solid choice for travelers seeking reliability and overall good quality in Taipei.
Business
The hotel offers well-equipped facilities for business needs, including dedicated meeting rooms and a business area featuring all necessary equipment. Numerous reviews highlight the hotel's overall business-friendly atmosphere with ample amenities designed to accommodate work requirements. The table in the room, for instance, is mentioned as being practical for working.
VIP guests benefit from upfront check-in, adding an extra layer of convenience. The laundry services on the 5th floor are noted to be very useful, clean and comfortable, often employed by guests to facilitate their work routines.
Service at ILLUME Taipei garners positive feedback, notably the excellent attitude of both reception and housekeeping staff. While one review mentioned a minor issue with not receiving a teabag refill during their stay, overall satisfaction is high. Many business travelers express a desire to stay again, appreciating the hotel as an excellent and ideal choice for their professional visits.
Accessible
Outdoor Pool
Honeymoon
Romantic
Yes, ILLUME Taipei has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at ILLUME Taipei.
No, ILLUME Taipei doesn't allow dogs.
Yes, parking facilities are available at ILLUME Taipei.
Yes, ILLUME Taipei has a gym.
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