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Summary of reviewsHotel Madreselva in Leticia enjoys a reputation for offering a tranquil yet conveniently accessible retreat, just minutes from the main attractions and restaurants, making it an ideal base for tourists. The serene and quiet location, away from the city bustle, offers a peaceful atmosphere complemented by beautiful inner courtyards perfect for relaxation and socializing.
The hotel's breakfast experience stands out as a major highlight, praised for its variety and quality. Guests appreciate the delicious, plentiful options, including customizable dishes like scrambled eggs and omelets, enjoyed in a lovely dining area surrounded by trees. Though there were minor concerns about the breakfast schedule and occasional food freshness, overall, the breakfast receives high marks.
Rooms at Hotel Madreselva are consistently described as clean, comfortable and equipped with effective air conditioning, particularly valued in Leticia's warmer climate. Despite some mentions of smaller room sizes, outdated décor and occasional maintenance issues, the rooms are generally deemed adequate and sufficient for short stays. The outdoor common areas are particularly beautiful and well-maintained, adding to the hotel's charm.
Cleanliness across the hotel, from the rooms to the common areas, is frequently highlighted positively. Daily cleaning ensures tidy and comfortable spaces, contributing to a welcoming atmosphere. Minor issues such as bedding stains do surface occasionally but do not significantly detract from the overall high hygiene standards.
The exceptional staff at Hotel Madreselva significantly enhance the guest experience with their friendliness, professionalism and willingness to assist. Guests consistently commend the reception team for their helpfulness, particularly in organizing tours and providing local insights. Their welcoming and attentive service fosters a home-like and comfortable environment for all visitors.
While WiFi service receives mixed reviews due to its instability and slow speeds, especially in rooms farther from the reception, it reflects a broader challenge in the area and can suffice for basic connectivity needs during off-peak times.
The hotel's family-friendly atmosphere is another strong point, featuring a safe and welcoming environment that includes friendly kittens in the common areas, much to the delight of children. Families appreciate the pleasant garden, good breakfast and the warm hospitality extended to younger guests.
Lastly, the bed comfort is highly praised with many guests enjoying restful sleep in spacious, comfortable beds, including king-size options. Despite some isolated issues with noisy or unstable beds and stained sheets, the overall sentiment is overwhelmingly positive, ensuring a comfortable and restful stay.
In summary, Hotel Madreselva stands out for its strategic and serene location, delicious breakfast, cleanliness, exceptional staff, family-friendly atmosphere and comfortable beds, making it a favored choice for travelers visiting Leticia.
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