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Summary of reviewsHotel Smile Pieniny receives strong praise from guests, primarily for its idyllic location along the Dunajec River, which offers stunning mountain views and tranquil surroundings. The hotel's position provides convenient access to the towns of Krościenko and Szczawnica, while still allowing for peace and quiet, making it an ideal retreat for relaxation and outdoor adventures such as hiking.
The hotel is also lauded for its breakfast, which is described as delicious, varied, and plentiful, accommodating different tastes and dietary preferences. The quality ingredients and friendly staff contribute to a satisfying dining experience. While dinner garners mixed reviews, with some concerns about timing and variety, the positive aspects of the culinary offerings, especially the well-loved pancakes and pleasant atmosphere, are appreciated.
Guests report their rooms as clean, spacious, and modern, boasting amenities such as kettles and complimentary water. The comfortable beds and peaceful environment enhance the restful experience. While some minor issues with soundproofing and temperature are noted, guests frequently enjoy beautiful views from their rooms and appreciate the overall cleanliness and maintenance of the property.
The staff at Hotel Smile Pieniny is highly praised for their friendliness, professionalism, and willingness to accommodate guest needs. This welcoming atmosphere significantly contributes to the overall pleasant experience.
The spa and pool facilities provide an added layer of relaxation, featuring a variety of amenities such as a jacuzzi, saunas, and a salt cave. Although some service concerns are mentioned, the wellness area is a standout feature, valued for its contribution to guests’ enjoyment.
Families find the hotel particularly accommodating, with offerings like a pool, playroom, and playground catering to young children. The ample parking, though carrying an additional charge, enhances the convenience for those traveling by car.
Overall, Hotel Smile Pieniny is an appealing choice for travelers seeking a blend of nature, comfort, and attentive service. While there are areas with room for improvement, the positive aspects of the hotel largely define the overall guest experience. Show more
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Categories
Family Friendly Hotel
Located in Szczawnica, this hotel offers family-friendly amenities and is close to natural attractions suitable for family explorations and outdoor activities.
Hotel with Swimming Pool
Hotel Smile Pieniny features a swimming pool and a well-equipped hotel SPA with sauna and a wide selection of beauty and rehabilitation treatments. It is an excellent choice for both winter and summer holidays.
Indoor Pool
Hotel with Parking
This hotel provides parking for its guests. The availability of parking adds to the convenience of staying at the hotel.
3-Star Hotel
This hotel features spacious, modern or mountain-style rooms with a private bathroom, TV and refrigerator. It is located in the picturesque mountain resort of Szczawnica.
Hotel with Spa
Business Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
Triple Room without balconyThis room has a flat-screen TV with satellite channels, a telephone, a desk and a wardrobe. It has views over the hotel terrace and a forest.
Studio (4 Adults)This 2-room studio has a flat-screen TV with satellite channels, a telephone, a desk and a wardrobe. Some come with a balcony and two closed bedrooms.
One-Bedroom ApartmentThis spacious and elegant apartment has a picturesque view of the Dunajec River and the Pieniny Klippen Belt. It comes with a 40-inch flat-screen TV and tea/coffee making facilities. Further facilities include a seating area with a coffee table.
Deluxe Double or Twin RoomThis room comes with a flat-screen TV with satellite channels and tea/coffee making facilities. Further facilities include a seating area and work space. The room has a balcony which offers picturesque view of Pieniny Mountains.
Guests can rent an iron from the reception desk.
Double or Twin Room with BalconyThis room has a balcony, a flat-screen TV with satellite channels, a telephone, a desk and a wardrobe. Most rooms have a picturesque view of the Dunajec River and the Pieniny Klippen Belt. Free WiFi is offered.
Guests can rent an iron from the reception desk.
Triple Room with BalconyThis room has a balcony, a flat-screen TV with satellite channels, a telephone, a desk and a wardrobe. Most rooms have a picturesque view of the Dunajec River and the Pieniny Klippen Belt.
Guests can rent an iron from the reception desk.
Two-Bedroom ApartmentThe apartment has 2 bedrooms and 1 bathroom with a walk-in shower and free toiletries. This apartment features a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit has 4 beds.
Economy Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, parquet floors, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. This quadruple room features a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels and a balcony. The unit offers 4 beds.
ApartmentA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this apartment. The unit has 5 beds.
Guest Reviews
8.1
Very Good
Location
Hotel Smile Pieniny enjoys a superb location that is frequently highlighted by visitors for its proximity to both natural beauty and convenient amenities. Nestled by the Dunajec River, guests are treated to stunning views of the mountains and the tranquil surroundings, making it a perfect retreat for relaxation and unwinding after a day of hiking. The hotel stands between the charming towns of Krościenko and Szczawnica, offering easy access for leisurely strolls to downtown areas, shops, and restaurants. Despite being located somewhat on the outskirts of the bustling center of Szczawnica, guests appreciate the quieter atmosphere it provides. The hotel is a great starting point for exploring local hiking trails, with the picturesque setting enhancing the overall experience. Its position along the main road ensures practical access while still delivering the peace of a location a bit off the beaten path, all without losing the charm of the vibrant surroundings.
Breakfast
Hotel Smile Pieniny consistently garners praise for its breakfast offerings, which are described as delicious, varied, and plentiful. Guests appreciate the diverse selection available, catering to different tastes and dietary preferences, including vegetarian options. The breakfast is often presented in a buffet style, allowing for a broad choice of dishes such as cheeses, cold cuts, salads, and hot meals. Many visitors highlight the quality of the ingredients, which contributes to the tastiness of the morning meal. Despite a few mentions of limited variety and occasional shortages closer to the end of service, most reviews emphasize the satisfying and high-quality nature of the breakfast. Additionally, the hotel's staff is frequently noted for their friendliness and helpfulness, enhancing the overall dining experience. The combination of a rich breakfast, comfortable accommodations, and convenient location makes Hotel Smile Pieniny an appealing choice for travelers.
Dinner
Hotel Smile Pieniny offers a dining experience that garners mixed reviews, particularly regarding dinner service. The hotel generally receives positive remarks for its delicious and varied meals, with both breakfasts and dinners earning commendation for their quality. Guests appreciate the large selection of dishes and the restaurant’s reputation for serving excellent pancakes. The mealtime experience is enhanced by the friendly and efficient service staff, who contribute to a pleasant dining atmosphere.
On the downside, dinner timings are notably early, with the last service at six o'clock, which may be inconvenient for some guests. A dinner buffet is available at an additional cost of 70 PLN per person, but unfortunately, it does not include drinks. While the food quality can be inconsistent, varying from delectable to somewhat unsatisfactory, there are instances where guests feel the offerings lack freshness. Occasionally, guests encounter incomplete orders and menu errors.
For those who fancy tea, more options in the rooms would be appreciated, along with basic amenities like dish soap. Despite these few shortcomings, the overall culinary experience at Hotel Smile Pieniny still manages to charm with its good food and nice location.
Rooms
Hotel Smile Pieniny offers guests an array of room experiences that largely meet and at times exceed expectations. The standout feature of the accommodations is their cleanliness, with numerous guests highlighting both the rooms and bathrooms as being spotless. The rooms are often described as spacious, modern, and well-equipped, featuring amenities such as kettles, coffee and tea sets, and complimentary water. Beds receive frequent praise for their comfort, providing a restful sleep environment enhanced by the peaceful and quiet atmosphere of the hotel.
While the majority of guests find their rooms to be modern and elegant, there are occasional inconsistencies with room descriptions and actual allocations. Some reviews indicate issues with soundproofing and temperature control, noting rooms were cold at times. Also noted was the absence of full-length mirrors in some rooms.
Many rooms offer beautiful views, with descriptions of balconies overlooking the mountains and scenic vistas visible from the windows. However, some rooms have less desirable views, such as rooftops and terraces, which vary depending on placement within the hotel.
Overall, guests seem satisfied with the well-maintained facilities and the friendly service provided, enjoying comfortable, clean, and attractive accommodations with satisfactory standards that align well with expectations.
Beds
Hotel Smile Pieniny presents varied experiences with its bedding, drawing both praise and constructive feedback from guests. Many reviews highlight the comfort of the beds, noting the spaciousness and well-decorated rooms that enhance the overall stay. Numerous guests found the mattresses particularly comfortable, often describing them as "mega comfortable" and appreciating the large, cozy beds. However, some guests did experience issues with the softness of the mattresses, pointing out that a few were too soft or even a bit too high, creating discomfort for sleepers. Additionally, there were instances where additional mattresses slid off during sleep, diminishing the restful experience for some. Despite these occasional concerns, the general sentiment leans towards satisfaction with the bedding, complemented by friendly staff and delicious breakfast options that contribute positively to the guests' experiences at Hotel Smile Pieniny.
Cleanliness
Hotel Smile Pieniny consistently garners positive feedback for its commendable cleanliness standards. Guests often highlight the hotel's well-maintained and fragrant atmosphere, praising the high level of cleanliness throughout the property, including the wellness area and rooms. The hotel's tidy environment is complemented by varied breakfasts, and the availability of numerous attractions such as a sauna, jacuzzi, swimming pool, and games adds to the appeal. Guests note the prompt and thorough daily cleaning service, and many appreciate the clear instructions provided upon check-in. While there are occasional mentions of cleanliness issues, such as dust and minor bathroom neglect, the overarching sentiment is that of cleanliness and comfort, with friendly and helpful staff contributing to a pleasant stay.
Staff
Hotel Smile Pieniny has garnered a plethora of positive feedback regarding its staff, who are often described as friendly, helpful, and professional. Guests frequently highlight the warm and accommodating nature of both reception and restaurant personnel. Many note the exceptionally kind and competent demeanor of the employees, which contributes significantly to the overall pleasant experience at the hotel. The staff is appreciated for their clear instructions and attentive service, making guests feel welcomed from the moment they arrive.
While there are some instances of mixed experiences with certain staff members, these are overshadowed by the general atmosphere of hospitality cultivated by the team. The reception area, in particular, has been commended for the professionalism displayed during check-ins, leaving guests impressed by the courteous approach of the receptionists and their readiness to cater to guests' needs.
Overall, the staff at Hotel Smile Pieniny frequently goes above and beyond to ensure guest satisfaction, whether through personalized service or by accommodating special requests. The efforts of individuals like the helpful waiter Grzegorz further illustrate the hotel's commitment to providing a delightful stay, making it a favorable choice for travelers looking for attentive service in a good location.
Spa
The spa facilities at Hotel Smile Pieniny provide a soothing retreat for guests, especially after adventurous hikes in the nearby mountains. The extensive spa area includes a swimming pool, jacuzzi, saunas, and a salt cave, offering a variety of relaxation options without additional charges. This wellness section is highly regarded as one of the hotel's standout features. Alongside a nice restaurant on-site, the hotel ensures guests have access to both relaxation and dining under one roof. However, some reviews indicated dissatisfaction with the service, which may affect the overall experience. Despite this, the spa’s offerings and the scenic views contribute positively to guests' stays.
Pool
Hotel Smile Pieniny offers a pleasant retreat for guests seeking relaxation after exploring the nearby mountains. The hotel provides access to a pool, jacuzzi, and saunas, which are seen as a definite plus for those needing to unwind. Although the pool might be considered small and somewhat shallow, it serves well for relaxation purposes, reminiscent more of a large bathtub than a traditional swimming pool. Guests appreciate the added convenience of independently activating the hydromassage, enhancing the overall experience. Families may find the pool suitable for children, though it can become crowded at times, bringing joy and liveliness to the venue. The area is complemented by stunning views and an array of facilities like billiards. While some suggest improvements in signage due to the hotel's complex layout, many find the pool area and amenities sufficient for a relaxing stay. The only minor critique is the additional charge for bathrobes.
Parking
Hotel Smile Pieniny offers a large and comfortable on-site parking lot, providing convenience for guests arriving by car. While the parking is paid, it is beneficial to be informed beforehand about the extra charge that applies each day. Nonetheless, guests have appreciated the spaciousness of the parking area, which caters to a substantial number of vehicles. Despite the fees, the availability of an ample parking facility right at the hotel enhances the overall guest experience by ensuring easy access to the hotel premises.
Family
Hotel Smile Pieniny proves to be an excellent choice for families, offering a variety of activities that cater specifically to young children, generally up to the age of 7 or 8. The hotel features a pool and playroom, creating a fun and engaging environment for kids. Families can enjoy a designated playroom indoors as well as a charming playground outdoors. Additionally, the hotel provides a kids' corner and organized animations, ensuring an enjoyable experience for the little ones. With its thoughtful focus on family-friendly amenities, Hotel Smile Pieniny offers a relaxing atmosphere for parents and children alike.
Yes, Hotel Smile Pieniny has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hotel Smile Pieniny.
No, Hotel Smile Pieniny doesn't allow dogs.
Yes, parking facilities are available at Hotel Smile Pieniny.