The Sebel Quay West Suites Sydney
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Summary of reviewsThe Sebel Quay West Suites Sydney is lauded for its prime location in the heart of Sydney, offering easy access to iconic landmarks such as Circular Quay, The Rocks and the Sydney Opera House. Guests appreciate the proximity to various public transportation options and remark on the breathtaking views of Sydney Harbour, the Harbour Bridge and the Opera House that can be enjoyed from many rooms and the pool balcony. The central positioning makes it an ideal base for exploring the city, attending events and accessing public facilities, surrounded by numerous dining and shopping options.
Guests generally have mixed feelings about the breakfast offerings. While many describe the breakfast as sensational or fantastic, noting its excellent quality and variety, others suggest that the menu could be more varied, especially for long stays and younger guests. The breakfast staff are frequently commended for their friendliness and personalized service, although some guests have found the prices to be high and the indoor dining area to be uncomfortably cold.
Dinner at the hotel is highly praised for its quality with many guests enjoying the delicious and superb food. The restaurant service and bar's happy hour are also noted positively. Despite some limitations like restricted dining hours and limited vegetarian options, the overall dining experience is satisfying, augmented by the opportunity to explore nearby restaurants.
The rooms at The Sebel Quay West Suites Sydney are widely appreciated for their spaciousness, cleanliness and comfort. Many guests highlight the large living areas, big bedrooms and family-friendly amenities such as kitchen and laundry facilities. Although some rooms show signs of wear and could use updating, the excellent views and comfortable beds enhance the overall experience, making up for minor drawbacks.
Cleanliness is generally maintained to a high standard with daily housekeeping receiving commendations. However, some guests have noted issues with dated decor and occasional lapses in deep cleaning, particularly in the bathrooms and kitchens.
The hotel staff are frequently praised for their friendliness, helpfulness and professionalism. Both the front desk and concierge services enhance the guest experience through efficient check-in/check-out processes and excellent customer service. Despite some mixed reviews regarding responsiveness and occasional lapses in housekeeping standards, the staff's dedication to service is a highlight of the guest experience.
The wifi services, however, have received significant criticism for being unstable and often non-functional, affecting the overall guest experience.
The wellness amenities, including the gym, pool, sauna and jacuzzi, are appreciated for their quality and maintenance. The pool area, in particular, receives high praise for its stunning views, cleanliness and inviting atmosphere, making it a standout feature of the hotel.
Parking options are noted for their convenience, though the cost is often mentioned as a drawback. Valet parking is available but considered expensive with guests recommending pre-booking through Wilsons Car Park to avoid extra expenses.
Families find The Sebel Quay West Suites Sydney exceptionally accommodating with spacious rooms, child-friendly amenities and enjoyable pool facilities. Despite some minor drawbacks, the hotel's family-oriented environment and prime location make it a favorable choice for family stays.
The hotel's central location also caters well to those looking to enjoy Sydney's nightlife with guests praising nearby restaurants, shopping, public transport options and vibrant pubs.
Beds at the hotel are consistently praised for their comfort, specifically the roomy, king-sized beds, although opinions on the quality of the pillows vary.
Overall, The Sebel Quay West Suites Sydney offers a well-situated and comfortable lodging option with notable strengths in location, service, room comfort and amenities, making it a desirable choice for tourists exploring Sydney’s central attractions.
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Guests generally have mixed feelings about the breakfast offerings. While many describe the breakfast as sensational or fantastic, noting its excellent quality and variety, others suggest that the menu could be more varied, especially for long stays and younger guests. The breakfast staff are frequently commended for their friendliness and personalized service, although some guests have found the prices to be high and the indoor dining area to be uncomfortably cold.
Dinner at the hotel is highly praised for its quality with many guests enjoying the delicious and superb food. The restaurant service and bar's happy hour are also noted positively. Despite some limitations like restricted dining hours and limited vegetarian options, the overall dining experience is satisfying, augmented by the opportunity to explore nearby restaurants.
The rooms at The Sebel Quay West Suites Sydney are widely appreciated for their spaciousness, cleanliness and comfort. Many guests highlight the large living areas, big bedrooms and family-friendly amenities such as kitchen and laundry facilities. Although some rooms show signs of wear and could use updating, the excellent views and comfortable beds enhance the overall experience, making up for minor drawbacks.
Cleanliness is generally maintained to a high standard with daily housekeeping receiving commendations. However, some guests have noted issues with dated decor and occasional lapses in deep cleaning, particularly in the bathrooms and kitchens.
The hotel staff are frequently praised for their friendliness, helpfulness and professionalism. Both the front desk and concierge services enhance the guest experience through efficient check-in/check-out processes and excellent customer service. Despite some mixed reviews regarding responsiveness and occasional lapses in housekeeping standards, the staff's dedication to service is a highlight of the guest experience.
The wifi services, however, have received significant criticism for being unstable and often non-functional, affecting the overall guest experience.
The wellness amenities, including the gym, pool, sauna and jacuzzi, are appreciated for their quality and maintenance. The pool area, in particular, receives high praise for its stunning views, cleanliness and inviting atmosphere, making it a standout feature of the hotel.
Parking options are noted for their convenience, though the cost is often mentioned as a drawback. Valet parking is available but considered expensive with guests recommending pre-booking through Wilsons Car Park to avoid extra expenses.
Families find The Sebel Quay West Suites Sydney exceptionally accommodating with spacious rooms, child-friendly amenities and enjoyable pool facilities. Despite some minor drawbacks, the hotel's family-oriented environment and prime location make it a favorable choice for family stays.
The hotel's central location also caters well to those looking to enjoy Sydney's nightlife with guests praising nearby restaurants, shopping, public transport options and vibrant pubs.
Beds at the hotel are consistently praised for their comfort, specifically the roomy, king-sized beds, although opinions on the quality of the pillows vary.
Overall, The Sebel Quay West Suites Sydney offers a well-situated and comfortable lodging option with notable strengths in location, service, room comfort and amenities, making it a desirable choice for tourists exploring Sydney’s central attractions.
Hotel for Honeymoon
Located in The Rocks, this hotel offers apartment-style suites with stunning harbour views. Its proximity to Sydney's attractions and luxurious amenities create a romantic and convenient stay.
Hotel with Indoor Pool
The Sebel Quay West Suites Sydney features a swimming pool as part of its offerings. This facility provides guests with an on-site option for leisure or exercise.
Hotel with Heated Pool
Offers a comfortable heated pool, often praised by guests. The addition of a hot tub and the beautiful pool and spa area, especially the rooftop location with superb views, make it a standout choice.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Situated in the heart of Sydney, The Sebel Quay West Suites Sydney boasts a prime location that garners much praise from its guests. Travelers underscore the hotel's proximity to iconic landmarks, such as Circular Quay, The Rocks and the Sydney Opera House, all within a short walking distance. The location offers easy access to various public transportation options, including trains, trams and ferries, making it a convenient base for exploring the city.
Guests repeatedly commend the hotel for its spectacular views, featuring breathtaking vistas of Sydney Harbour, the Harbour Bridge and the Opera House. This central positioning allows visitors to easily reach major attractions while enjoying panoramic views from the comfort of their rooms or the hotel's pool balcony. Surrounded by numerous dining and shopping options at The Rocks and Barangaroo, visitors find the locale perfect for immersing themselves in Sydney’s vibrant cultural scene.
The hotel’s central location is also highlighted for its convenience in attending events and accessing public facilities. Guests appreciate the spacious rooms equipped with modern amenities, noting that the proximity to city attractions and public transport enhances the overall experience. The Sebel Quay West Suites Sydney offers a comfortable and ideally situated place to stay, making it an exceptional choice for tourists looking to explore Sydney’s central and coastal charms.
Guests at The Sebel Quay West Suites Sydney generally express mixed feelings about the breakfast offering. Many appreciate the fact that breakfast is included, describing it as sensational or fantastic with some specifically praising its delicious and excellent quality. The à la carte format is liked for its exclusivity and the great variety of tasty options, albeit some reviews suggest the menu could be more varied, especially for children and over longer stays.
The service by the breakfast staff garners positive remarks with specific note of friendliness and the effort to make guests, especially children, feel special. However, there's a recurrent theme regarding the high prices of breakfast and beverages, which some found shocking or overpriced.
While some guests enjoyed the food enough to label the buffet as great, others thought the cold options were restricted and the breakfast experience overall was quite modest. Several reviews mention that the indoor dining area can be uncomfortably cold due to air conditioning.
Certain reviews highlight issues such as long waiting times for breakfast service, occasionally lukewarm food, slow service and the desire for more substantial options. Additionally, during times of refurbishment, some guests faced inconveniences with no breakfast service or limited room service options, leading them to seek alternative dining solutions.
Despite these mixed reviews, many guests still found the breakfast experience enjoyable, pointing out the pleasant restaurant setting and availability of room service. Views of the Sydney Opera House while dining are a cherished highlight, contributing to the overall positive ambiance.
The Sebel Quay West Suites Sydney offers a varied dining experience, receiving praise for its food quality despite some limitations. Many guests enjoyed their meals, describing the food as delicious, amazing and superb with standout dishes like the salmon in beurre blanc. The restaurant service was frequently commended for excellence and the bar's happy hour and cocktails were highlighted as fantastic and enjoying great value.
However, there were some observations about restricted dining hours and a limited menu with two main dishes unavailable on a five-choice menu and limited vegetarian options. Some guests noted the restaurant's closure on Sundays and the steep surcharge on room service. Despite these points, the hotel's dining scene is balanced with good quality cuisine and exceptional service, encouraging guests to also explore nearby restaurants for variety. The combination of tasty food, excellent service and great cocktails contributed to an overall satisfying stay for many guests.
The rooms at The Sebel Quay West Suites Sydney are well-equipped, spacious and clean, providing a comfortable stay for guests. Many reviews highlight the size of the rooms as a significant advantage with multiple mentions of large, roomy living areas and big bedrooms. The apartments cater well to families and groups, offering ample space and good facilities, including useful kitchen and laundry amenities.
Guests appreciated the cleanliness of the rooms, noting that the cleaning staff did an excellent job maintaining the rooms daily. Additionally, many rooms come with stunning views of iconic landmarks like the Harbour Bridge and Opera House, which significantly enhance the stay.
However, there were several mentions of the rooms being dated and showing signs of wear and tear, such as worn carpets, chipped paint and old furniture. Although some rooms have been updated with new paint and carpets, others still need renovation. Issues like broken appliances or furniture were occasionally reported, but these did not overwhelmingly detract from the overall positive experience.
Comfort is a recurring theme with many guests praising the comfortable beds and the overall coziness of the apartments. Despite some drawbacks, the general feedback indicates that the spaciousness, cleanliness and excellent views make The Sebel Quay West Suites Sydney a commendable choice for travelers seeking a well-appointed and comfortable stay in Sydney.
The Sebel Quay West Suites Sydney receives high praise for their comfortable beds, a sentiment echoed across numerous reviews. Guests frequently highlighted the spaciousness and comfort of the beds with terms like "super comfy," "very comfortable," and "most comfortable beds ever" being common refrains. The large, king-sized beds seem to be a particular favorite, often described as a highlight of the stay.
However, opinions on the quality of the pillows diverged with some guests noting that they were too hard and could use improvement. Additionally, the sofa beds did not fare as well, often described as uncomfortable with thin, saggy mattresses, not suitable for a restful night's sleep.
While there were occasional mentions of some discomfort with the main beds, the predominant feedback remained overwhelmingly positive. The main beds, often praised for their comfort, contributed significantly to the overall guest satisfaction despite the mixed reviews about the additional sleeping arrangements and pillows.
The Sebel Quay West Suites Sydney offers a generally high standard of cleanliness with many guests praising the spacious, clean and comfortable rooms. Housekeeping received commendations for their excellent service with daily tidying, fresh towels and spotless kitchens being frequently highlighted. The hotel maintains clean and well-kept amenities like the pool and spa, which contributed to the positive guest experience.
However, there were recurring issues with the property's dated decor, worn carpets and occasional problems with cleanliness in the bathrooms and kitchens. Some guests noted visible mould, dust and unclean surfaces, including bathroom grout and kitchen appliances, which detracted from their stay.
Overall, while the rooms are largely maintained well and provide a comfortable environment, there are areas that fall below guests' expectations, particularly regarding the maintenance and deep cleaning of some specific fixtures and fittings.
Guests of The Sebel Quay West Suites Sydney overwhelmingly commend the hospitality offered by the hotel's staff, recognised for their friendliness, helpfulness and professionalism. The front desk personnel, including notable mentions like Rita and Nick, are frequently described as welcoming, accommodating and efficient in handling check-in and check-out processes swiftly. The cleaning staff also receives high praise for maintaining high standards of cleanliness and ensuring guests' comfort.
The concierge service is another highlight with guests appreciating their promptness and exceptional service. Front desk and reception staff frequently assist with sightseeing suggestions, enhancing guests' overall experience in Sydney. Customer service is often highlighted as exceptional with the staff's attentiveness extending to storing luggage and addressing guests' various needs and requests.
However, there are a few mixed reviews concerning the knowledge and responsiveness of some reception staff, as well as occasional lapses in restaurant service and housekeeping standards. Despite these occasional shortcomings, the general consensus is that the staff’s commitment to excellent service significantly enhances the guest experience at the hotel.
The guest reviews indicate significant dissatisfaction with the wifi services at The Sebel Quay West Suites Sydney. Guests frequently encountered issues with unstable and often non-functional wifi. Many reported an inability to connect to the internet with connections dropping out or being painfully slow. The poor internet quality also affected the usability of smart TVs, leaving streaming services inaccessible and limiting the available movie and TV channels. Despite these consistent complaints, the hotel has not effectively addressed the problem, resulting in repeated negative experiences related to internet connectivity.
The Sebel Quay West Suites Sydney features a range of wellness amenities that cater to various preferences with highlights including a pool, sauna and jacuzzi. These facilities offer a relaxing environment for guests looking to unwind. The gym, while small, is adequately equipped to meet the basic fitness needs of visitors. Despite some instances where equipment wasn't functioning properly, the overall setup provides a convenient option for a quick workout. The comfortable beds and prime location further complement the fitness amenities, creating a balanced experience for guests.
The pool area at The Sebel Quay West Suites Sydney receives high praise for its stunning views and inviting atmosphere. Nestled on the 23rd floor, the pool offers breathtaking vistas of the Harbour Bridge and Opera House, creating a memorable experience for visitors. Guests frequently highlight the pool's beauty, cleanliness and superb maintenance. Families especially appreciate the indoor heated pool, which caters to both children and adults, ensuring an enjoyable experience for everyone.
Despite some guests finding the pool to be on the smaller side or facing occasional maintenance issues, the majority report a wonderful and relaxing time. The spa and sauna facilities are also frequently mentioned as excellent additions to the pool area. The temperature of the pool is often noted as perfect, making it a comfortable spot to unwind.
Overall, the pool area is considered a highlight of the property, enhanced by the fabulous views and clean, well-maintained amenities. Whether lounging by the water or taking a dip, visitors find the pool area an excellent complement to their stay at this hotel.
Parking options at The Sebel Quay West Suites Sydney received mixed reviews, but travelers consistently noted a few key points. Valet parking is available and often considered a better value despite being expensive, which is typical for Sydney. Pre-booking through Wilsons Car Park, located under the hotel, is suggested to avoid extra expense and parking-related issues. While the parking facility is secure and conveniently located, it is notably costly, which some guests feel is a significant additional expense. Valet services are generally appreciated, although there are limited options and advice for large vehicle parking. No parking issues were mentioned by some guests, yet clear directions and potential complimentary parking would enhance the experience.
The Sebel Quay West Suites Sydney stands out as a family-friendly accommodation option, perfect for family groups with its spacious and well-laid-out rooms. The views, particularly of the harbor, are exceptional and add a special touch to any stay. Children find the pool and spa area particularly enjoyable with the pool temperature consistently praised. The hotel's amenities cater well to families, including kid-friendly restaurants and a small refrigerator suitable for a family of five.
The rooms are designed with families in mind, providing ample space and comfort, ideal for gatherings and longer stays. Families appreciate the thoughtful touches such as baths for small children and the availability of taxis with child seats.
The hotel's location is another significant advantage, making it easy for both kids and adults to explore the nearby attractions. Despite a few minor drawbacks like expensive minibar items and valet parking fees, the overall experience for families is overwhelmingly positive. The establishment's family-oriented atmosphere ensures a comfortable and enjoyable stay for guests of all ages.
The Sebel Quay West Suites Sydney is ideally situated for those looking to enjoy the vibrant nightlife of Sydney. The central location ensures convenience, being within walking distance to restaurants, shopping, public transport and cafes. The hotel is near popular pubs and nightlife spots, making it great for a fun night out. Guests have particularly enjoyed the cocktail bar called Maybe Sammy. With breathtaking views that are perfect for a romantic getaway, this hotel offers an ideal blend of relaxation and accessibility to Sydney's bustling evening scene.
The Sebel Quay West Suites Sydney offers a luxurious experience characterized by an exceptional location and beautiful views, particularly from rooms with fantastic vistas. The hotel is well-rated overall, acknowledged for its friendly staff and excellent service, which is often described as top-notch. Its facilities and amenities are generally deemed excellent and fitting for a five-star property, contributing to a sense of luxury and comfort.
Guests commend the hotel's close proximity to the Rocks area, making it an ideal spot for walking excursions around Sydney's historic precincts. As a hotel of this standard and reputation, it manages to maintain a fantastic impression on many visitors.
However, some reviews indicate room for improvement in certain areas. Specific concerns point out that the rooms and bathrooms appear slightly dated and not as polished as one might expect for a five-star establishment. Issues such as service inconsistencies with some rooms not being serviced daily and noise disturbances from mattresses detract from the expected five-star experience. Additionally, the high cost of valet parking is noted with cheaper alternatives available at nearby parking stations.
Despite these criticisms, The Sebel Quay West Suites Sydney remains an excellent choice for many, offering a blend of luxury and convenience that appeals to a wide range of travelers.
The Sebel Quay West Suites Sydney offers a convenient choice for business travelers, featuring great conference rooms and good WiFi connectivity. The facilities are highly praised for their suitability for business needs, providing a comfortable and efficient environment for work-related activities. Internet speeds are generally sufficient, although there have been occasional issues connecting to streaming services like Netflix. The hotel's location garners positive feedback, contributing to its attractiveness for business trips. However, some guests noted a desire for additional amenities such as salt and pepper with the usual provisions. Despite this, it remains a favorable option for business stays.
Guests who stayed at The Sebel Quay West Suites Sydney frequently praised the hotel's heated pool. Many appreciated the comfortable heated pool, labeling it as a nice touch and a perfect feature, particularly for colder nights. The addition of a hot tub was also well-received. The overall pool and spa area were described as a beautiful spot with some highlighting the rooftop location and its superb views. Descriptors like phenomenal and gorgeous were used to detail the pool and spa experience, contributing to its reputation as a highlight of the hotel’s amenities.
The Sebel Quay West Suites Sydney has received numerous positive reviews highlighting its appeal for honeymooners. Described as a romantic and fantastic destination, it is frequently lauded as a great place for a honeymoon. Guests consistently deem it a perfect location for newlyweds, providing a setting that exudes honeymoon vibes. The honeymoon suites, in particular, receive special mention, making the hotel a hidden honeymoon gem and a great romantic getaway. However, a minor note of critique hints that the service could occasionally fall short of honeymoon-worthy expectations. Overall, The Sebel Quay West Suites Sydney stands out as an excellent choice for couples seeking an ideal honeymoon experience.
The Sebel Quay West Suites Sydney exudes an undeniable aura of luxury. Occupying a prime location, this wonderful hotel is within walking distance from the Rocks area, making it an ideal base for exploring Sydney. Guests consistently describe the rooms as luxurious, comfortable and well-maintained, making the stay reminiscent of feeling rich and famous. The hotel offers a variety of luxurious amenities including a well-kept luxury pool and overall facilities that contribute to an overall luxurious experience. With secure parking for your vehicle, extremely comfortable beds and high air quality within the premises, this four to five-star accommodation ensures a delightful and opulent visit.
However, it's worth noting that some guests find the hotel to be on the expensive side and question if it meets the exact criteria of a five-star property. Despite a few critiques, the combination of a luxury setting, well-maintained rooms, wonderful staff and delicious breakfast ensures that most guests have a lovely and memorable stay. For those seeking a true luxury home away from home in Sydney, The Sebel Quay West Suites offers a compelling choice.
The Sebel Quay West Suites Sydney offers a truly romantic experience with wonderful views, making it an ideal destination for couples and those looking for a romantic getaway. The setting is great for creating a perfect date night atmosphere. Romantic touches are evident throughout, providing a relaxing and quiet environment. Guests particularly appreciated the fabulous wine and cheese board, enhancing the overall romantic ambiance. Despite some minor issues like less clean chairs by the pool, the romantic pool area remains a favorite. The hotel is also suitable for families, offering a pleasant balance between romance and family-friendliness.
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Location
Guests repeatedly commend the hotel for its spectacular views, featuring breathtaking vistas of Sydney Harbour, the Harbour Bridge and the Opera House. This central positioning allows visitors to easily reach major attractions while enjoying panoramic views from the comfort of their rooms or the hotel's pool balcony. Surrounded by numerous dining and shopping options at The Rocks and Barangaroo, visitors find the locale perfect for immersing themselves in Sydney’s vibrant cultural scene.
The hotel’s central location is also highlighted for its convenience in attending events and accessing public facilities. Guests appreciate the spacious rooms equipped with modern amenities, noting that the proximity to city attractions and public transport enhances the overall experience. The Sebel Quay West Suites Sydney offers a comfortable and ideally situated place to stay, making it an exceptional choice for tourists looking to explore Sydney’s central and coastal charms.
Breakfast
The service by the breakfast staff garners positive remarks with specific note of friendliness and the effort to make guests, especially children, feel special. However, there's a recurrent theme regarding the high prices of breakfast and beverages, which some found shocking or overpriced.
While some guests enjoyed the food enough to label the buffet as great, others thought the cold options were restricted and the breakfast experience overall was quite modest. Several reviews mention that the indoor dining area can be uncomfortably cold due to air conditioning.
Certain reviews highlight issues such as long waiting times for breakfast service, occasionally lukewarm food, slow service and the desire for more substantial options. Additionally, during times of refurbishment, some guests faced inconveniences with no breakfast service or limited room service options, leading them to seek alternative dining solutions.
Despite these mixed reviews, many guests still found the breakfast experience enjoyable, pointing out the pleasant restaurant setting and availability of room service. Views of the Sydney Opera House while dining are a cherished highlight, contributing to the overall positive ambiance.
Dinner
However, there were some observations about restricted dining hours and a limited menu with two main dishes unavailable on a five-choice menu and limited vegetarian options. Some guests noted the restaurant's closure on Sundays and the steep surcharge on room service. Despite these points, the hotel's dining scene is balanced with good quality cuisine and exceptional service, encouraging guests to also explore nearby restaurants for variety. The combination of tasty food, excellent service and great cocktails contributed to an overall satisfying stay for many guests.
Rooms
Guests appreciated the cleanliness of the rooms, noting that the cleaning staff did an excellent job maintaining the rooms daily. Additionally, many rooms come with stunning views of iconic landmarks like the Harbour Bridge and Opera House, which significantly enhance the stay.
However, there were several mentions of the rooms being dated and showing signs of wear and tear, such as worn carpets, chipped paint and old furniture. Although some rooms have been updated with new paint and carpets, others still need renovation. Issues like broken appliances or furniture were occasionally reported, but these did not overwhelmingly detract from the overall positive experience.
Comfort is a recurring theme with many guests praising the comfortable beds and the overall coziness of the apartments. Despite some drawbacks, the general feedback indicates that the spaciousness, cleanliness and excellent views make The Sebel Quay West Suites Sydney a commendable choice for travelers seeking a well-appointed and comfortable stay in Sydney.
Beds
However, opinions on the quality of the pillows diverged with some guests noting that they were too hard and could use improvement. Additionally, the sofa beds did not fare as well, often described as uncomfortable with thin, saggy mattresses, not suitable for a restful night's sleep.
While there were occasional mentions of some discomfort with the main beds, the predominant feedback remained overwhelmingly positive. The main beds, often praised for their comfort, contributed significantly to the overall guest satisfaction despite the mixed reviews about the additional sleeping arrangements and pillows.
Cleanliness
However, there were recurring issues with the property's dated decor, worn carpets and occasional problems with cleanliness in the bathrooms and kitchens. Some guests noted visible mould, dust and unclean surfaces, including bathroom grout and kitchen appliances, which detracted from their stay.
Overall, while the rooms are largely maintained well and provide a comfortable environment, there are areas that fall below guests' expectations, particularly regarding the maintenance and deep cleaning of some specific fixtures and fittings.
Staff
The concierge service is another highlight with guests appreciating their promptness and exceptional service. Front desk and reception staff frequently assist with sightseeing suggestions, enhancing guests' overall experience in Sydney. Customer service is often highlighted as exceptional with the staff's attentiveness extending to storing luggage and addressing guests' various needs and requests.
However, there are a few mixed reviews concerning the knowledge and responsiveness of some reception staff, as well as occasional lapses in restaurant service and housekeeping standards. Despite these occasional shortcomings, the general consensus is that the staff’s commitment to excellent service significantly enhances the guest experience at the hotel.
Wi-Fi
Gym
Pool
Despite some guests finding the pool to be on the smaller side or facing occasional maintenance issues, the majority report a wonderful and relaxing time. The spa and sauna facilities are also frequently mentioned as excellent additions to the pool area. The temperature of the pool is often noted as perfect, making it a comfortable spot to unwind.
Overall, the pool area is considered a highlight of the property, enhanced by the fabulous views and clean, well-maintained amenities. Whether lounging by the water or taking a dip, visitors find the pool area an excellent complement to their stay at this hotel.
Parking
Family
The rooms are designed with families in mind, providing ample space and comfort, ideal for gatherings and longer stays. Families appreciate the thoughtful touches such as baths for small children and the availability of taxis with child seats.
The hotel's location is another significant advantage, making it easy for both kids and adults to explore the nearby attractions. Despite a few minor drawbacks like expensive minibar items and valet parking fees, the overall experience for families is overwhelmingly positive. The establishment's family-oriented atmosphere ensures a comfortable and enjoyable stay for guests of all ages.
Nightlife
5 Star
Guests commend the hotel's close proximity to the Rocks area, making it an ideal spot for walking excursions around Sydney's historic precincts. As a hotel of this standard and reputation, it manages to maintain a fantastic impression on many visitors.
However, some reviews indicate room for improvement in certain areas. Specific concerns point out that the rooms and bathrooms appear slightly dated and not as polished as one might expect for a five-star establishment. Issues such as service inconsistencies with some rooms not being serviced daily and noise disturbances from mattresses detract from the expected five-star experience. Additionally, the high cost of valet parking is noted with cheaper alternatives available at nearby parking stations.
Despite these criticisms, The Sebel Quay West Suites Sydney remains an excellent choice for many, offering a blend of luxury and convenience that appeals to a wide range of travelers.
Business
Heated Pool
Honeymoon
Luxury
However, it's worth noting that some guests find the hotel to be on the expensive side and question if it meets the exact criteria of a five-star property. Despite a few critiques, the combination of a luxury setting, well-maintained rooms, wonderful staff and delicious breakfast ensures that most guests have a lovely and memorable stay. For those seeking a true luxury home away from home in Sydney, The Sebel Quay West Suites offers a compelling choice.
Romantic
Yes, The Sebel Quay West Suites Sydney has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at The Sebel Quay West Suites Sydney.
No, The Sebel Quay West Suites Sydney doesn't allow dogs.
Yes, parking facilities are available at The Sebel Quay West Suites Sydney.
Yes, The Sebel Quay West Suites Sydney has a gym.
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