Pullman Sydney Hyde Park
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Summary of reviewsPullman Sydney Hyde Park stands out as a favorable destination, particularly praised for its prime location. Situated in the heart of Sydney, it offers convenient access to Hyde Park, Museum train station and the central business district. Guests appreciate its proximity to renowned attractions like the Opera House, Circular Quay and Darling Harbour, alongside numerous dining and shopping options surrounding the hotel.
The facilities, including parking and spacious rooms with breathtaking park views, are highly commended. The hotel staff frequently receive accolades for their attentiveness, friendliness and professionalism with particular mentions of seamless check-ins and helpful service from reception and concierge staff.
The breakfast experience is generally well-regarded, boasting a wide variety and quality of options, although occasional critiques mention the need for improvement in selection and crowd management. Dinner options, particularly through room service and at Cafe 36, receive notable praise for quality and efficient delivery, despite some mixed reviews regarding specific menu items and service consistency.
Rooms are highly praised for their spaciousness, comfort and cleanliness, often featuring luxurious bedding and modern facilities. However, there are consistent calls for upgrades and better maintenance to address outdated furniture and occasional cleanliness lapses. The excellent views of Hyde Park further enhance the guest experience.
Cleanliness standards in both rooms and common areas receive varied feedback. While many guests highlight the hotel's overall tidiness, others report issues like dusty furniture and inconsistent housekeeping services. The hotel's impressive location and views present a significant potential if cleanliness and maintenance standards are diligently upheld.
Free Wi-Fi is appreciated, though experiences with connectivity vary with many guests facing issues with reliability and speed. There's a need for improved Wi-Fi infrastructure to ensure a smoother online experience.
The gym offers beautiful views and well-maintained equipment but is often seen as small and inadequately equipped. Cleanliness and maintenance in the gym area are noted concerns, along with the lack of air conditioning and essential fitness equipment.
The rooftop pool is a highlight for many with its spectacular views and well-managed facilities, although some guests note its small size and crowding issues. Nonetheless, the heated pool and accompanying spa and sauna are well-liked.
Parking convenience is a mixed experience. While the onsite parking is seen as handy, guests often criticize the exorbitant fees and technical issues with parking facilities.
For families, Pullman Sydney Hyde Park is highly suitable, offering spacious rooms and kid-friendly amenities that make for an enjoyable stay. Overall, despite some areas needing improvement, Pullman Sydney Hyde Park continues to be a recommended choice for its excellent location, accommodating staff and commendable facilities.
Categories
The facilities, including parking and spacious rooms with breathtaking park views, are highly commended. The hotel staff frequently receive accolades for their attentiveness, friendliness and professionalism with particular mentions of seamless check-ins and helpful service from reception and concierge staff.
The breakfast experience is generally well-regarded, boasting a wide variety and quality of options, although occasional critiques mention the need for improvement in selection and crowd management. Dinner options, particularly through room service and at Cafe 36, receive notable praise for quality and efficient delivery, despite some mixed reviews regarding specific menu items and service consistency.
Rooms are highly praised for their spaciousness, comfort and cleanliness, often featuring luxurious bedding and modern facilities. However, there are consistent calls for upgrades and better maintenance to address outdated furniture and occasional cleanliness lapses. The excellent views of Hyde Park further enhance the guest experience.
Cleanliness standards in both rooms and common areas receive varied feedback. While many guests highlight the hotel's overall tidiness, others report issues like dusty furniture and inconsistent housekeeping services. The hotel's impressive location and views present a significant potential if cleanliness and maintenance standards are diligently upheld.
Free Wi-Fi is appreciated, though experiences with connectivity vary with many guests facing issues with reliability and speed. There's a need for improved Wi-Fi infrastructure to ensure a smoother online experience.
The gym offers beautiful views and well-maintained equipment but is often seen as small and inadequately equipped. Cleanliness and maintenance in the gym area are noted concerns, along with the lack of air conditioning and essential fitness equipment.
The rooftop pool is a highlight for many with its spectacular views and well-managed facilities, although some guests note its small size and crowding issues. Nonetheless, the heated pool and accompanying spa and sauna are well-liked.
Parking convenience is a mixed experience. While the onsite parking is seen as handy, guests often criticize the exorbitant fees and technical issues with parking facilities.
For families, Pullman Sydney Hyde Park is highly suitable, offering spacious rooms and kid-friendly amenities that make for an enjoyable stay. Overall, despite some areas needing improvement, Pullman Sydney Hyde Park continues to be a recommended choice for its excellent location, accommodating staff and commendable facilities.
Hotel near Nightlife Spots
Overlooking Hyde Park, this hotel is a short walk from Oxford Street's nightlife and the bars in Surry Hills. Its central location provides easy access to various entertainment options.
Hotel with Swimming Pool
Features a rooftop pool with city views, providing a refreshing escape in a central location. The pool area is well-maintained and offers a relaxing environment.
Heated Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Pullman Sydney Hyde Park provides well-equipped meeting rooms and business facilities, catering to corporate travelers. Its location opposite Hyde Park offers a central and convenient base for business activities. The hotel features modern amenities and professional services for successful business events.
Hotel with EV Charging Stations
Located near Hyde Park, this hotel offers EV charging, providing a sustainable option for guests exploring Sydney. The EV charging stations enhance its appeal to environmentally aware travelers.
5-Star Hotel
Pullman Sydney Hyde Park offers excellent accommodations and service. Its convenient location and luxurious amenities make it a popular choice for travelers.
Hotel with Outdoor Pool
This hotel features an outdoor rooftop pool with panoramic views overlooking Hyde Park, the city, and East Sydney. Poolside dining options are also available.
Hotel with Rooftop Pool
The rooftop pool provides amazing skyline views, arguably the best CBD views in Sydney. The luxurious recreation area includes a fully equipped gym, jacuzzi, and sauna, enhancing the overall experience. It offers premium views in the central parts of Sydney amidst the downtown skyscrapers.
Hotel with Heated Pool
Features a rooftop heated pool overlooking the park. The pool is complemented by a gym, offering a balanced experience of relaxation and fitness.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel with Panoramic View Pool
Guest Reviews
Situated in the heart of Sydney, Pullman Sydney Hyde Park benefits from a prime location that reviewers consistently praise. Its proximity to Hyde Park, Museum train station and the CBD makes it an ideal base for sightseeing with many of Sydney’s renowned attractions within walking distance. Guests highlight the ease of access to public transport, making excursions to places like the Opera House, Circular Quay and Darling Harbour quite convenient.
The surrounding area is rich with restaurants, shops and cafes, providing ample dining and shopping options just steps from the hotel. Many appreciate the breathtaking views, especially of Hyde Park, which offers a serene backdrop for a city stay. The hotel's centrality also means that guests can enjoy leisurely walks to iconic landmarks and enjoy the vibrant Sydney cityscape effortlessly.
Moreover, the hotel's facilities receive commendation with many guests noting the ample parking and comfortable, spacious rooms. The friendly and helpful staff further enhance the quality of the stay. Overall, its stellar location and excellent amenities make Pullman Sydney Hyde Park a highly recommended choice for travelers looking to explore Sydney with ease and comfort.
The breakfast experience at Pullman Sydney Hyde Park receives a mix of praises and critiques from guests. Many highlight the breakfast buffet as excellent, delicious and offering a wide variety of options with particularly good coffee. The buffet is noted to be wonderful for kids and good value for money, especially when included in the room price. Guests appreciate the friendly staff and the healthy, fresh options provided in the breakfast spread. The location of the hotel further enhances the dining experience with its superb proximity to Sydney's attractions.
On the other hand, some guests feel that the breakfast is overpriced and the selection needs improvement, particularly to include more non-Western options. The breakfast room can get crowded, especially during weekends, resulting in long waiting times and occasional shortages of popular items like eggs and pancakes. Several reviewers mention that the buffet food can sometimes be cold or not up to a five-star standard. There were also comments about the breakfast room's appearance, described as canteen-like or needing more space.
Despite these criticisms, many guests still found the breakfast to be a positive part of their stay and appreciated the variety, taste and service provided. For a more comfortable experience, it may be best to avoid peak times or opt for in-room dining, which was praised for its presentation and value.
The dining experiences at Pullman Sydney Hyde Park generally receive positive remarks from guests. The restaurant's food is often described as delicious and excellent with particular praise noted for their evening meals and room service options. Guests cited room service as outstanding, quick, efficient and providing great food. Many enjoyed the room service dinners and breakfasts, describing the service and meals as very good and commendable.
Several guests had good experiences at Cafe 36, highlighting its relaxed atmosphere and friendly service. Lunches provided at the hotel's cafe received positive feedback regarding both the quality and portion sizes. The tea was particularly noted as being lovely.
However, some negative aspects were mentioned. A few guests found room service quality lacking, citing issues such as limited options and occasional missteps in orders. There were also criticisms of restaurant food with some meals described as horrendous or not meeting the expectations of a 5-star establishment. Specific complaints included greasy Thai dishes and overpriced fish and chips. Additionally, while the breakfast was good, the limited options and long wait times were noted as areas needing improvement.
Overall, the food at Pullman Sydney Hyde Park is well-regarded, particularly for its room service and efficient delivery. However, there are areas that could benefit from enhancement to ensure a consistently high-standard dining experience.
The rooms at Pullman Sydney Hyde Park offer a blend of positive and less favorable experiences. On the bright side, many guests have praised the spaciousness and cleanliness of the rooms, as well as the comfortable and luxurious bedding. The views of Hyde Park from the rooms are frequently highlighted as a standout feature. The location is also noted as very central, making it convenient for exploring the city.
Guests have enjoyed the prompt room service and appreciated the well-appointed and modern facilities within the rooms. Rooms on higher floors tend to have great views, adding to the overall appeal. The large bathrooms, some equipped with spa baths, have also received positive mentions.
However, feedback also points out certain drawbacks. Several reviews mention that the rooms feel outdated with furniture and fixtures needing upgrades or repairs. There have been instances where the rooms were not cleaned or serviced daily as expected and some rooms were noted to be dusty or lacked proper maintenance. Noise and issues with room readiness have also been raised by some guests.
Overall, while the rooms at Pullman Sydney Hyde Park are largely described as spacious, comfortable and offering good views, there is a recurring need for updates and better maintenance to fully meet guest expectations.
Pullman Sydney Hyde Park boasts a variety of comfortable sleeping arrangements that have generally garnered positive feedback from guests. Many reviewers praised the beds for being very comfortable with several mentioning the availability of large and king-sized options. The beds were frequently described as clean and cozy, contributing to an overall restful stay. Some guests also appreciated the soft and well-maintained linens provided.
However, experiences with pillows were mixed, as some guests found them hard and uncomfortable, contrasting with others who loved the selection and comfort they offered. Issues such as only having a doona without a flat sheet and occasional problems with bed cleanliness detracted from the otherwise positive feedback.
Despite a few critiques regarding the bedding setup and the occasional dustiness, the consensus remains that the Pullman Sydney Hyde Park provides a restful and comfortable sleeping experience, enhanced by the spacious rooms and the helpful staff.
Pullman Sydney Hyde Park brings diverse experiences for guests, particularly regarding the hotel's cleanliness and upkeep. On the positive side, many guests commend the hotel for its very clean rooms and common areas, noting that the rooms were clean, comfortable and had great views of Hyde Park. The general tidiness of the facilities is well-maintained and the hotel presents a spotless appearance overall.
However, the reviews also highlight recurring issues with cleanliness. Several guests mentioned dusty furniture and carpets, dirty bathrooms and an overall feeling of the rooms being tired and in need of renovation. Complaints included mould in the showers, old and clunky bathroom fixtures and dusty gym equipment. Housekeeping services appeared inconsistent with reports of rooms not being cleaned thoroughly or amenities not being restocked daily.
The state of the hotel's decor and facilities was another point of concern for guests, who felt that the property looked run down and in need of significant updates. Some specific issues like dirty windows, old furniture and unclean common areas like lobby restrooms and the pool area were frequently mentioned.
It seems the Pullman Sydney Hyde Park excels in room cleanliness for some guests, but there are notable lapses that need addressing to provide a consistently satisfying experience. The hotel's excellent location and breathtaking views offer great potential if maintenance and cleaning standards are diligently upheld.
Guests consistently praised the staff at Pullman Sydney Hyde Park for being attentive, pleasant and extremely helpful. Many reviews highlighted the professionalism, friendliness and willingness of staff members to go above and beyond to ensure a comfortable stay. Specific mentions of staff members like Maria at reception and Adrian, the Guest Experience Manager, underscore their commitment to exceptional service. Guests frequently noted that the staff made their experience worthwhile, often describing them as amazing, fantastic and lovely.
Positive experiences included seamless check-ins, room upgrades and efficient assistance from various departments including reception and the concierge. Angelie and Celine at the front desk were particularly commended for their helpfulness and welcoming demeanor. The staff’s courteous and kind nature seemed to be a defining feature, greatly enhancing the overall guest experience.
However, there were isolated instances of less favorable interactions. A few guests mentioned unfriendly or condescending behavior from some staff members, as well as communication issues, particularly with housekeeping. Complaints also included inconsistent housekeeping services and slow responses to requests. Despite these occasional drawbacks, the prevailing sentiment remained overwhelmingly positive with guests expressing that the staff's efforts significantly contributed to their enjoyment and satisfaction during their stay.
Visitors to the Pullman Sydney Hyde Park have had varied experiences with the hotel's Wi-Fi services. On the positive side, some guests noted that the Wi-Fi was complimentary and that the speed was decent at times. A few reviews even highlighted instances where the internet connection was great, making it possible to stay connected with ease.
However, it appears there are several areas that could use improvement. Many guests experienced significant challenges with the Wi-Fi, citing issues such as unreliable, slow or unresponsive connections. There were mentions of the internet being on and off frequently, sometimes every ten minutes, which disrupted their online activities. Additionally, some guests faced difficulties connecting to the Wi-Fi altogether with problems such as being unable to log in using their room and last name details.
The coverage was also a point of concern with Wi-Fi reception being poor in various parts of the hotel, including the rooms and bathrooms. Some reviews pointed out the lack of modern amenities like Netflix and commented on the overall outdated system in place.
In summary, while the Pullman Sydney Hyde Park offers free Wi-Fi, guests' experiences have varied greatly, ranging from great connections to significant issues with reliability and speed. The hotel may need to address these inconsistencies to ensure a smoother online experience for all guests.
Pullman Sydney Hyde Park offers a mixed bag when it comes to its gym facilities. Guests appreciate the gym's beautiful views over Hyde Park and some found the equipment to be in good shape. The pool and gym area often receive praise with the pool being described as incredible and heated. However, there are several downsides noted. The gym is described as small and minimally equipped with erratic and broken equipment being mentioned by multiple reviewers. Cleanliness issues such as dust and old, dirty amenities were also pointed out. Moreover, the lack of air conditioning and essential fitness equipment like weights disappointed some guests. Despite a few positive remarks, the gym seems to fall short of expectations for many visitors.
The rooftop pool at Pullman Sydney Hyde Park offers a mix of experiences, as highlighted by recent guest reviews. Positively, many guests find the rooftop pool to be a standout feature with its spectacular views over Hyde Park. The pool area, being clean, tidy and well-managed, often provides a great offering for relaxation. The pool's heated option and accompanying spa and sauna further enhance the guest experience.
However, some feedback highlights that the pool size can be deceiving from photos and often feels small and crowded. Additionally, the lack of proper seating around the pool area and occasional cleanliness issues may detract from the overall experience for some visitors. Despite these few drawbacks, the rooftop pool continues to be an engaging and well-appreciated facility, particularly favored by families with kids who enjoy the warm water and great views. Overall, while the pool has outstanding features, there are areas for improvement to match the high expectations set by the rest of the hotel.
Pullman Sydney Hyde Park offers guests the convenience of onsite parking, which is considered very handy and in a great location. Many guests have found it easy to find parking and the parking underneath the building is noted as very convenient. However, parking at this hotel comes with significant drawbacks, mainly associated with its cost, which several guests describe as ridiculously expensive or overpriced with fees up to $60 per night. Additionally, some have experienced issues with parking ticket machines malfunctioning and parking cards not working consistently. The car park spaces are also reported to be small and hard to maneuver in, adding to the overall displeasure. While the helpful staff and great location provide some positives, the general sentiment is that the parking convenience is overshadowed by its steep price and occasional technical issues.
Pullman Sydney Hyde Park shines as a top choice for families looking for a fun-filled stay-cation in Sydney. The hotel boasts family-friendly facilities and spacious rooms perfect for accommodating everyone comfortably, making it a hit with kids and adults alike. The daily candy cart, especially on Saturdays, is a delightful treat that children eagerly anticipate, adding an extra touch of joy to their stay. The rooftop pool is another popular feature, offering ample family fun and a chance for everyone to unwind together.
Guests consistently praise the helpful and exceptionally friendly staff, who go above and beyond to make families feel welcomed. Organizing special birthday treats, such as complimentary cakes, further enhances the personalized and warm experience. With a fabulous location less than a ten-minute walk to a family pool and close proximity to Sydney's family attractions, it offers convenience for exploring the city.
Quality room service and well-equipped amenities contribute to an overall great family stay. Pullman Sydney Hyde Park delivers a memorable family holiday experience with its child-friendly ambiance and outstanding service, making it an amazing spot for families visiting Sydney.
The Pullman Sydney Hyde Park garners mixed reviews regarding its five-star status with numerous guests questioning its advertised rating. Critics cite outdated facilities and a lack of typical five-star services as primary concerns. Specific shortcomings include the absence of a concierge, minimal assistance with luggage and the use of soap and shampoo dispensers instead of individual toiletries. Regular visitors find the establishment convenient but overpriced and some suggest incorporating additional amenities to align more closely with five-star expectations. Despite being marketed as a high-end property, the general sentiment leans towards disappointment with many reviewers feeling the experience does not justify the cost. Consequently, travelers might want to weigh their options when considering this hotel.
Pullman Sydney Hyde Park receives praise for its accessibility features, highlighted as being convenient and easy to navigate for guests with disabilities. The hotel's central location adds to its appeal, making it an ideal spot for those attending nearby events like parades. While there were some minor issues such as an iron being needed in the room and a malfunctioning room service app, the overarching sentiment focuses on the ease of access and the strategic, accessible positioning of the hotel within Sydney. Some concerns were noted regarding large mounds posing health and safety hazards, but overall, the hotel is lauded for its accessibility and location.
Pullman Sydney Hyde Park offers a delightful rooftop pool that provides an array of appealing features for visitors. The pool area boasts stunning views of the city skyline, enhancing the overall guest experience. Despite its relatively small size, the rooftop pool is incredible and includes a wonderful heated jacuzzi that many guests appreciate. The presence of a rooftop gym and spa further adds to the amenities available at this elevated oasis.
However, a few drawbacks were mentioned, including noise from the roof and occasional heating issues with some guests finding the pool water too cold or the chlorine levels too strong. Nevertheless, the rooftop pool remains a highlight for its lovely ambiance and impressive vistas, creating a memorable and relaxing venue high above the bustling city below.
The heated pool at Pullman Sydney Hyde Park has received generally positive feedback from guests. Many appreciated the convenience of a heated pool, describing it as nice, warm and great for both relaxation and family fun. The rooftop position added an incredible touch, offering a pleasant experience for the kids. Additionally, mentions of complementary facilities such as a steam room and sauna were noted, further enhancing the pool’s appeal. However, not all feedback was positive with some guests commenting that the water felt cold or the pool was not heated as expected. Concerns about strong chlorine levels and the lack of a proper jacuzzi were also noted. Despite these issues, the heated pool generally adds to the enjoyable amenities offered by the hotel.
The Pullman Sydney Hyde Park offers a reasonably priced luxury experience with well-designed and comfortable rooms. Guests frequently describe the decor as quality and the overall ambiance as luxurious. The hotel achieves a splendid balance of comfort and elegance, ensuring a stay that feels distinctly upscale. Although some visitors feel it's not quite at the five-star level, most reviews highlight the luxurious feel and design of the hotel, making it a popular choice for those seeking a touch of opulence without breaking the bank. Despite some mentions of older decor, the general consensus reflects a positive perception of the hotel's aesthetic and luxurious amenities.
Location Show Map
Location
The surrounding area is rich with restaurants, shops and cafes, providing ample dining and shopping options just steps from the hotel. Many appreciate the breathtaking views, especially of Hyde Park, which offers a serene backdrop for a city stay. The hotel's centrality also means that guests can enjoy leisurely walks to iconic landmarks and enjoy the vibrant Sydney cityscape effortlessly.
Moreover, the hotel's facilities receive commendation with many guests noting the ample parking and comfortable, spacious rooms. The friendly and helpful staff further enhance the quality of the stay. Overall, its stellar location and excellent amenities make Pullman Sydney Hyde Park a highly recommended choice for travelers looking to explore Sydney with ease and comfort.
Breakfast
On the other hand, some guests feel that the breakfast is overpriced and the selection needs improvement, particularly to include more non-Western options. The breakfast room can get crowded, especially during weekends, resulting in long waiting times and occasional shortages of popular items like eggs and pancakes. Several reviewers mention that the buffet food can sometimes be cold or not up to a five-star standard. There were also comments about the breakfast room's appearance, described as canteen-like or needing more space.
Despite these criticisms, many guests still found the breakfast to be a positive part of their stay and appreciated the variety, taste and service provided. For a more comfortable experience, it may be best to avoid peak times or opt for in-room dining, which was praised for its presentation and value.
Dinner
Several guests had good experiences at Cafe 36, highlighting its relaxed atmosphere and friendly service. Lunches provided at the hotel's cafe received positive feedback regarding both the quality and portion sizes. The tea was particularly noted as being lovely.
However, some negative aspects were mentioned. A few guests found room service quality lacking, citing issues such as limited options and occasional missteps in orders. There were also criticisms of restaurant food with some meals described as horrendous or not meeting the expectations of a 5-star establishment. Specific complaints included greasy Thai dishes and overpriced fish and chips. Additionally, while the breakfast was good, the limited options and long wait times were noted as areas needing improvement.
Overall, the food at Pullman Sydney Hyde Park is well-regarded, particularly for its room service and efficient delivery. However, there are areas that could benefit from enhancement to ensure a consistently high-standard dining experience.
Rooms
Guests have enjoyed the prompt room service and appreciated the well-appointed and modern facilities within the rooms. Rooms on higher floors tend to have great views, adding to the overall appeal. The large bathrooms, some equipped with spa baths, have also received positive mentions.
However, feedback also points out certain drawbacks. Several reviews mention that the rooms feel outdated with furniture and fixtures needing upgrades or repairs. There have been instances where the rooms were not cleaned or serviced daily as expected and some rooms were noted to be dusty or lacked proper maintenance. Noise and issues with room readiness have also been raised by some guests.
Overall, while the rooms at Pullman Sydney Hyde Park are largely described as spacious, comfortable and offering good views, there is a recurring need for updates and better maintenance to fully meet guest expectations.
Beds
However, experiences with pillows were mixed, as some guests found them hard and uncomfortable, contrasting with others who loved the selection and comfort they offered. Issues such as only having a doona without a flat sheet and occasional problems with bed cleanliness detracted from the otherwise positive feedback.
Despite a few critiques regarding the bedding setup and the occasional dustiness, the consensus remains that the Pullman Sydney Hyde Park provides a restful and comfortable sleeping experience, enhanced by the spacious rooms and the helpful staff.
Cleanliness
However, the reviews also highlight recurring issues with cleanliness. Several guests mentioned dusty furniture and carpets, dirty bathrooms and an overall feeling of the rooms being tired and in need of renovation. Complaints included mould in the showers, old and clunky bathroom fixtures and dusty gym equipment. Housekeeping services appeared inconsistent with reports of rooms not being cleaned thoroughly or amenities not being restocked daily.
The state of the hotel's decor and facilities was another point of concern for guests, who felt that the property looked run down and in need of significant updates. Some specific issues like dirty windows, old furniture and unclean common areas like lobby restrooms and the pool area were frequently mentioned.
It seems the Pullman Sydney Hyde Park excels in room cleanliness for some guests, but there are notable lapses that need addressing to provide a consistently satisfying experience. The hotel's excellent location and breathtaking views offer great potential if maintenance and cleaning standards are diligently upheld.
Staff
Positive experiences included seamless check-ins, room upgrades and efficient assistance from various departments including reception and the concierge. Angelie and Celine at the front desk were particularly commended for their helpfulness and welcoming demeanor. The staff’s courteous and kind nature seemed to be a defining feature, greatly enhancing the overall guest experience.
However, there were isolated instances of less favorable interactions. A few guests mentioned unfriendly or condescending behavior from some staff members, as well as communication issues, particularly with housekeeping. Complaints also included inconsistent housekeeping services and slow responses to requests. Despite these occasional drawbacks, the prevailing sentiment remained overwhelmingly positive with guests expressing that the staff's efforts significantly contributed to their enjoyment and satisfaction during their stay.
Wi-Fi
However, it appears there are several areas that could use improvement. Many guests experienced significant challenges with the Wi-Fi, citing issues such as unreliable, slow or unresponsive connections. There were mentions of the internet being on and off frequently, sometimes every ten minutes, which disrupted their online activities. Additionally, some guests faced difficulties connecting to the Wi-Fi altogether with problems such as being unable to log in using their room and last name details.
The coverage was also a point of concern with Wi-Fi reception being poor in various parts of the hotel, including the rooms and bathrooms. Some reviews pointed out the lack of modern amenities like Netflix and commented on the overall outdated system in place.
In summary, while the Pullman Sydney Hyde Park offers free Wi-Fi, guests' experiences have varied greatly, ranging from great connections to significant issues with reliability and speed. The hotel may need to address these inconsistencies to ensure a smoother online experience for all guests.
Gym
Pool
However, some feedback highlights that the pool size can be deceiving from photos and often feels small and crowded. Additionally, the lack of proper seating around the pool area and occasional cleanliness issues may detract from the overall experience for some visitors. Despite these few drawbacks, the rooftop pool continues to be an engaging and well-appreciated facility, particularly favored by families with kids who enjoy the warm water and great views. Overall, while the pool has outstanding features, there are areas for improvement to match the high expectations set by the rest of the hotel.
Parking
Family
Guests consistently praise the helpful and exceptionally friendly staff, who go above and beyond to make families feel welcomed. Organizing special birthday treats, such as complimentary cakes, further enhances the personalized and warm experience. With a fabulous location less than a ten-minute walk to a family pool and close proximity to Sydney's family attractions, it offers convenience for exploring the city.
Quality room service and well-equipped amenities contribute to an overall great family stay. Pullman Sydney Hyde Park delivers a memorable family holiday experience with its child-friendly ambiance and outstanding service, making it an amazing spot for families visiting Sydney.
5 Star
Accessible
Rooftop Pool
However, a few drawbacks were mentioned, including noise from the roof and occasional heating issues with some guests finding the pool water too cold or the chlorine levels too strong. Nevertheless, the rooftop pool remains a highlight for its lovely ambiance and impressive vistas, creating a memorable and relaxing venue high above the bustling city below.
Heated Pool
Luxury
Yes, Pullman Sydney Hyde Park has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Pullman Sydney Hyde Park.
No, Pullman Sydney Hyde Park doesn't allow dogs.
Yes, parking facilities are available at Pullman Sydney Hyde Park.
Yes, Pullman Sydney Hyde Park has a gym.
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