Novotel Sydney Darling Harbour
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Summary of reviewsNestled in the heart of Sydney, Novotel Sydney Darling Harbour enjoys an ideal location that appeals to travelers. Its proximity to key attractions like the ICC Sydney, Darling Harbour and the CBD ensures that guests can easily access venues, transport links and a variety of dining and entertainment options. The scenic views of Darling Harbour and the city, especially from upgraded harbor view rooms, elevate the experience for both business and leisure travelers. Families particularly value the hotel's nearness to child-friendly attractions and the ease of public transport access.
Guests consistently praise the breakfast at Novotel Sydney Darling Harbour for its extensive and high-quality selection, including special dietary options and delicious made-to-order coffee. The friendly and efficient staff enhance the dining experience, making breakfast a highlight of many visitors' stays.
The in-house Ternary Restaurant is well-regarded for its excellent food, fantastic ambience and unique open kitchen concept. The bar area offers delicious food options and a popular happy hour with great views of Darling Harbour. Families find the kid-friendly meal options and prompt room service particularly convenient, although the dinner menu could benefit from more variety and consistent quality.
The rooms are described as spacious, comfortable and clean with modern furniture and beautiful views, especially of Darling Harbour. The soundproofing and comfortable beds contribute to a restful sleep. While there are occasional remarks about outdated decor and minor maintenance issues, the overall impression is positive.
Despite some mixed feedback regarding cleanliness, the hotel generally maintains high standards with well-presented rooms and professional housekeeping staff. In terms of service, the staff are consistently praised for their exceptional friendliness and helpfulness across all areas, significantly enhancing the guest experience.
The WiFi experience at the hotel has varied; while some guests appreciate the good connection and free access after joining Accor membership, others find the service inconvenient and costly. Similarly, the gym facilities receive mixed reviews; some guests find it well-equipped and in good condition, while others note that it could benefit from updates and more space.
The outdoor pool is a mixed experience for guests. While some find it satisfactory, others suggest it needs significant updates and maintenance. The tennis courts are appreciated but also noted for requiring refurbishing. Parking at the hotel, although convenient, is often criticized for being expensive with logistical challenges and occasionally confusing access.
Lastly, the hotel is lauded as an excellent choice for families, offering a variety of kid-friendly amenities and services that make it a top choice for family vacations.
Overall, Novotel Sydney Darling Harbour provides a comfortable and convenient base for exploring Sydney, backed by positive reviews for its location, breakfast, dining, room quality and staff service.
Categories
Guests consistently praise the breakfast at Novotel Sydney Darling Harbour for its extensive and high-quality selection, including special dietary options and delicious made-to-order coffee. The friendly and efficient staff enhance the dining experience, making breakfast a highlight of many visitors' stays.
The in-house Ternary Restaurant is well-regarded for its excellent food, fantastic ambience and unique open kitchen concept. The bar area offers delicious food options and a popular happy hour with great views of Darling Harbour. Families find the kid-friendly meal options and prompt room service particularly convenient, although the dinner menu could benefit from more variety and consistent quality.
The rooms are described as spacious, comfortable and clean with modern furniture and beautiful views, especially of Darling Harbour. The soundproofing and comfortable beds contribute to a restful sleep. While there are occasional remarks about outdated decor and minor maintenance issues, the overall impression is positive.
Despite some mixed feedback regarding cleanliness, the hotel generally maintains high standards with well-presented rooms and professional housekeeping staff. In terms of service, the staff are consistently praised for their exceptional friendliness and helpfulness across all areas, significantly enhancing the guest experience.
The WiFi experience at the hotel has varied; while some guests appreciate the good connection and free access after joining Accor membership, others find the service inconvenient and costly. Similarly, the gym facilities receive mixed reviews; some guests find it well-equipped and in good condition, while others note that it could benefit from updates and more space.
The outdoor pool is a mixed experience for guests. While some find it satisfactory, others suggest it needs significant updates and maintenance. The tennis courts are appreciated but also noted for requiring refurbishing. Parking at the hotel, although convenient, is often criticized for being expensive with logistical challenges and occasionally confusing access.
Lastly, the hotel is lauded as an excellent choice for families, offering a variety of kid-friendly amenities and services that make it a top choice for family vacations.
Overall, Novotel Sydney Darling Harbour provides a comfortable and convenient base for exploring Sydney, backed by positive reviews for its location, breakfast, dining, room quality and staff service.
Hotel Taking Steps Towards Sustainability
Novotel Sydney Darling Harbour is committed to environmental sustainability by phasing out single-use plastics, including toiletries and minibar items. They offer refillable pump bottles for amenities and prioritize locally-sourced ingredients for dining.
Family Friendly Hotel
The Novotel is a great base for families, close to SEA LIFE Sydney Aquarium and WILD LIFE Sydney Zoo. The location makes it easy to access attractions and provides family-friendly comfort.
Business Hotel
Centrally located in Darling Harbour, this hotel offers a wide range of event spaces capable of catering for up to 200 people in theatre style and 600 cocktail style. It provides a great base with various services and facilities.
Accessible Hotel
This hotel provides a suitable and accessible base for exploring Sydney's main family-friendly attractions, indicating features that accommodate guests with mobility needs.
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of Sydney, Novotel Sydney Darling Harbour boasts a prime location that makes it an ideal choice for travelers. Its proximity to key attractions such as the ICC Sydney, Darling Harbour and the CBD ensures that guests are always just a short walk away from venues, transport links and an array of dining and entertainment options. Access to light rail and ferries right at the doorstep further enhances the convenience for those looking to explore the city with ease.
The hotel’s central position means visitors can effortlessly reach landmarks like the Star Casino, the Lyric Theatre and a multitude of restaurants, bars and cafes in Darling Harbour. Guests frequently praise the spectacular views of Darling Harbour and the city, particularly those who opt for the upgraded harbor view rooms. The scenic surroundings make it a favorite spot for both business and leisure travelers.
Families find the location particularly attractive due to its close proximity to attractions suitable for children and the ease of access to public transport. The hotel is also favored by conference attendees due to its great connectivity to the ICC and other key business hubs in Sydney.
Overall, the central and convenient location of Novotel Sydney Darling Harbour, combined with friendly staff and modern facilities, makes it an excellent base for exploring the city while enjoying stunning harbor views.
The breakfast experience at Novotel Sydney Darling Harbour is consistently praised by guests, highlighting a range of positive aspects. The buffet breakfast stands out for its extensive selection, catering to both hot and cold preferences with a wide variety of dishes, ensuring there's something for everyone. Guests appreciate the quality and taste of the food, finding it excellent, amazing and delicious. The breakfast also includes options for special dietary needs, such as gluten-free choices and healthy selections.
Despite occasional comments about breakfast being overcrowded or items being cold, the overall sentiment remains highly favorable. The breakfast area itself offers a pleasant dining atmosphere with nice views, enhancing the experience further.
Guests mention friendly and helpful staff, which adds to the positive dining experience. The service, particularly with made-to-order coffee, is well-regarded. Families find the breakfast options particularly convenient and enjoyable with specific mentions of good value for money.
In summary, breakfast at Novotel Sydney Darling Harbour is frequently described as fantastic, varied and fulfilling, making it a highlight of the stay for many guests.
Novotel Sydney Darling Harbour presents a mixed yet largely positive dining experience for its guests. The Ternary Restaurant garners significant praise for its excellent food, fantastic ambience and the unique open kitchen concept that allows diners to watch the expert chefs in action. Diners particularly commend the steaks, seafood and overall meal quality, which often exceeds expectations, making the dining experience remarkable.
The hotel's bar area is another highlight, featuring delicious food options and a popular happy hour from 4-6pm, offering beverages with magnificent views of Darling Harbour. The bar staff's friendliness and cocktail skills are notable, adding to a relaxed and enjoyable atmosphere.
For families, the hotel provides great value with kid-friendly meal options and even a dinner buffet for children. Room service is often praised for its promptness and good quality, though opinions on the variety and consistency of the room service menu vary.
However, some guests have noted limitations such as limited vegan options, occasional mixed quality in restaurant food and a need for more diverse menu choices. Specific mentions include a delicious but limited dinner menu and some guests lament the inconvenience of the restaurant being closed on certain nights and early bar closures. Despite these drawbacks, the dining and bar experience at Novotel Sydney Darling Harbour offers a satisfying blend of delicious food, welcoming service and great views, making it a commendable choice for visitors.
The rooms at Novotel Sydney Darling Harbour have received positive feedback from many guests. Many reviewers noted that the rooms are spacious and comfortable, often highlighting modern furniture and ample space as major comforts. Cleanliness standards are generally high with multiple mentions of rooms being well-maintained, neat and tidy. The views from the rooms are frequently praised, especially those overlooking Darling Harbour, adding an extra layer of enjoyment to the stay.
Guests appreciate the comfortable beds and quality blackout blinds, which contribute to a restful sleep. Despite some isolated remarks about outdated decor and minor maintenance issues, many visitors found the rooms functional and well-appointed, fitting the needs of varying types of stays from individual travelers to families. The soundproofing also contributed to a quiet and peaceful experience.
However, some areas for improvement were noted, such as the need for better lighting within the rooms and occasional lapses in housekeeping services. A few guests mentioned that certain rooms could benefit from updates to the fixtures and modern amenities. While the rooms generally meet expectations, ensuring consistency in maintenance and upgrades could enhance the overall guest experience.
Overall, the Novotel Sydney Darling Harbour offers clean, spacious and comfortable rooms that largely contribute positively to the guest experience, reinforced by beautiful views and a great location close to local attractions.
The beds at Novotel Sydney Darling Harbour have generally received favorable reviews for their comfort. Many guests have described the beds as very comfortable, super comfortable and extremely comfy, making for a pleasant sleeping experience. Positive comments highlight the beds as soft and nicely supportive, facilitating a restful night's sleep. Despite the overall consensus of comfort, a few guests reported beds being too soft or too small, suggesting that bed size could be improved, especially in family rooms where larger queen-size beds are preferred. Some criticism also touched upon the need for updated mattresses and occasional discomfort due to bed hardness.
Pillows received mixed reviews with some praising their comfort, while others found them too elevated and uncomfortable. A few reviews mentioned minor issues such as stained sheets and discomfort from firm pillows.
Summarizing, while most guests found the beds at Novotel Sydney Darling Harbour very comfortable and conducive to a good night's sleep, there is some room for improvement in bed sizes and pillow comfort to cater to varied preferences.
The Novotel Sydney Darling Harbour receives mixed feedback regarding its cleanliness. Many guests highlight the hotel's clean and tidy environment, emphasizing rooms that are remarkably clean, comfortable and well-presented. Numerous reviews commend the establishment for maintaining good cleanliness standards with rooms cleaned thoroughly on a daily basis. Housekeeping staff also receives praise for their professionalism.
However, some guests report issues with room cleanliness upon arrival, noting dust, dirt and uncleaned floors. Several reviews suggest that the bathrooms, in particular, require more thorough cleaning and updating, citing specific concerns about grime, mold and stains. Despite the occasional lapses in cleanliness, guests generally find the hotel environment clean, modern and comfortable. The hotel's overall cleanliness is deemed satisfactory by a significant number of visitors, ensuring a pleasant stay for many.
At Novotel Sydney Darling Harbour, the staff consistently receive high praise for their exceptional service and friendliness. Guests frequently describe the team as lovely, courteous and incredibly helpful across all areas of the hotel. The concierge service stands out in particular with many noting it goes above and beyond expectations.
Reception staff are often highlighted for their professionalism and accommodating nature, making the check-in process smooth and welcoming. Housekeeping, bar staff and even the person running the coffee shop earn compliments for their attentiveness and genuine warmth. Visitors appreciate the staff's readiness to assist with any request, showcasing a high level of competence and efficiency.
While most reviews are overwhelmingly positive, there are occasional mentions of less favorable experiences, including a few instances of unhelpful or rude interactions. However, these seem to be exceptions in an otherwise glowing record.
Special touches, such as birthday surprises arranged by the staff, contribute to creating memorable stays for guests. Overall, the staff at Novotel Sydney Darling Harbour play a significant role in enhancing the guest experience, providing outstanding customer service with a friendly and professional attitude.
Guests at Novotel Sydney Darling Harbour have had mixed experiences with the hotel's WiFi services. While some appreciated the good internet connection and free WiFi after joining the Accor membership, others found the WiFi experience less satisfactory. Several reviews highlighted the necessity of paying for WiFi, which many guests considered an outdated practice. Issues such as intermittent connectivity, non-functional free WiFi and difficulties in accessing the service were mentioned. Some guests reported having to pay $10 per day or seeking assistance at the reception to add more devices. Overall, while the WiFi experience was positive for some, others found the service inconvenient and costly.
The gym and fitness facilities at Novotel Sydney Darling Harbour have received mixed reviews from guests. On the positive side, some visitors found the gym to be very good, fantastic and well-equipped with excellent and amazing facilities. Several guests appreciated the good condition and overall quality of the gym area, noting that the gym and pool were impressive.
However, many guests had less favorable experiences, pointing out that the gym was often small and could feel disappointing for such a large hotel. Some highlighted issues with dated or broken equipment, including cardio machines that were not operational and the absence of a treadmill. Overall, while there are commendations for the hotel’s gym, there are also significant concerns that suggest room for improvement.
Novotel Sydney Darling Harbour offers a mixed experience when it comes to its pool facilities. Guests have highlighted the outdoor pool as a source of disappointment, describing it as small, cold and in need of significant updates and maintenance. The cleanliness and overall condition of the pool area have been cited as issues with some guests noting that it appeared muddy and cluttered. Additionally, the lack of heating in the pool was a common point of dissatisfaction, especially given Sydney's variable weather.
Despite these drawbacks, there were some positive remarks about the pool. A few guests found the pool size adequate and the overall facilities satisfactory. The atmosphere around the pool area, however, was often described as lacking any inviting or comfortable features, which detracted from the overall experience.
In summary, while the outdoor pool at Novotel Sydney Darling Harbour has its merits, it clearly requires considerable improvements to meet guest expectations consistently.
The tennis courts at Novotel Sydney Darling Harbour receive mixed reviews from guests. Positively, visitors appreciate the availability of the tennis court and find it a great facility. However, many have noted that the court is old and in need of refurbishing. There are concerns about cleanliness with some guests mentioning mold and waterlogging issues, making the courts potentially hazardous. While the concept of having a tennis court is appreciated, its current condition calls for an update and regular maintenance to meet guest expectations.
Parking at Novotel Sydney Darling Harbour receives a mixed response from guests, but several positive aspects are highlighted. Many guests found the parking on-site to be convenient and easy with good and ample availability in some cases. Some reviews mentioned that proximity to parking is super close and reasonably priced for overnight stays. Discounted parking options were also noted upon arrival and the hotel offers some on-site parking facilities.
However, there are significant concerns regarding the cost with a repeated sentiment that parking is very expensive, often described as a rip-off. The charges, sometimes as high as $65 or even $80 per day, are seen as prohibitive, especially when guests are already paying for their stay. There's also mention of limited parking spaces, which can result in the hotel's carpark being full, forcing some to park at other costly locations.
Additionally, the parking validation process can be a hassle with issues noted in ticket validation and the access process. The signage and directions to the parking areas are found to be confusing, especially for first-time visitors and direct access from the car park to the hotel is not straightforward. For those expecting valet services or vehicle drop-off areas, the lack of such amenities can be a drawback.
Overall, while the convenience of having parking available is appreciated, the high cost and occasional logistical challenges leave room for improvement.
Novotel Sydney Darling Harbour is highly praised for being a top choice for family vacations, offering a plethora of kid-friendly activities and amenities. Visitors consistently highlight the hotel's family-oriented environment, labeling it as very family-friendly and ideal for family travel. The rooms are generally described as spacious and comfortable, though there are occasional mentions that family rooms could use larger beds and more space for a family of four.
Parents appreciate the kid-friendly areas and services, such as the excellent games for kids and the outdoor pool. The little extras for family entertainment are frequently noted as a great bonus, adding to the overall family-friendly atmosphere. The hotel's strategic location further enhances its appeal, being conveniently close to family attractions and landmarks.
While the helpful and accommodating staff receive positive feedback, there are suggestions for improvements, such as the need for a bigger swimming pool and more entertainment options in the kids' area. Despite a few small critiques, families find the amenities satisfactory with kids especially enjoying the breakfast buffet and the cinema experience.
Overall, Novotel Sydney Darling Harbour emerges as a superb option for families seeking a fun and accommodating stay in Sydney. Its combination of good location, family-centric services and enjoyable activities makes it a wonderful destination for family getaways.
Novotel Sydney Darling Harbour is an excellent choice for those eager to dive into Sydney's vibrant nightlife. The hotel's location offers easy access to an array of bars and restaurants, making it convenient for guests looking to explore the city's evening entertainment options. Music often plays till late, ensuring a lively atmosphere. Guests can also enjoy a variety of nightlife activities just a short walk away, including theaters, bars, nightclubs and even a casino.
The area around the hotel is known for its dynamic vibe and is particularly delightful during events like the vivid water and light show at Darling Harbour, providing a picturesque backdrop for an evening out. Furthermore, the hotel itself features a bar with happy hour drinks, although it has been noted that the bar closes relatively early, typically around 9.30pm to 11pm depending on the night.
Despite some early closing times for the hotel's own bar and restaurant, the abundance of nearby venues more than compensates for this with many guests expressing satisfaction with the nightlife options available in close proximity. Whether looking to enjoy a quiet evening drink or a night of dancing, Novotel Sydney Darling Harbour provides a superb base for a memorable night out in Sydney.
The Novotel Sydney Darling Harbour receives high praise for its five-star service and overall good value for money. Guests appreciate the reasonable pricing, making it a favorable choice for both family stays and business travelers. The spacious and comfortable rooms, featuring comfy beds and modern amenities, contribute to a satisfactory four-star experience.
Friendly staff and a clean, up-to-date environment ensure a pleasant stay, meeting the expectations typically associated with a four-star hotel. Noteworthy mentions include fantastic views of Darling Harbour, an excellent location near the Convention Centre and a generally high standard of hotel maintenance and cleanliness. Although some guests note that the facility is slightly dated compared to other hotels, the value and quality of service offset this minor drawback.
Guests also enjoy a variety of facilities, including a lounge area and a luxury ambiance. However, the hotel can be quite busy, which may affect service levels slightly. Despite a few calls for room renovations and minor service improvements, the Novotel maintains an excellent reputation, making it highly recommended by families and frequent travelers alike. The combination of top-notch service, excellent location and fair pricing makes it a strong contender for anyone visiting Sydney.
Located in the heart of Sydney's bustling Darling Harbour, Novotel Sydney Darling Harbour stands out as an excellent choice for business travelers. The hotel's prime location makes it a perfect base for attendees of conferences and business meetings, given its close proximity to the International Convention Centre (ICC) and other major meeting venues.
Guests have particularly appreciated the hotel's central position, which provides easy access to numerous business centers and client meeting spots. Additionally, the abundance of nearby activities and attractions adds a dynamic backdrop for business trips.
The business facilities at Novotel Sydney Darling Harbour are well-regarded, featuring well-equipped business centers and adequate meeting rooms that meet a variety of professional needs. Reception and other hotel staff are noted for their helpfulness and professionalism with services like document printing readily available, which is a great asset for business travelers.
Moreover, the convenience of the location is enhanced by good transport links, including light rail, ensuring smooth commutes around the city. Fast check-out processes also add to the overall efficiency and convenience for business guests. Late checkouts are available, which can be particularly useful for travelers on tight schedules.
In summary, Novotel Sydney Darling Harbour combines an ideal location with essential business amenities and excellent service, making it a highly recommended option for those visiting Sydney for business purposes.
Novotel Sydney Darling Harbour provides an accessible experience for many guests with disabilities with several highlights noted in guest reviews. The hotel's proximity to public transport options, including the ferry, light rail and train station, offers convenient travel around Sydney. Navigating the hotel is straightforward with good ramp access, accessible lifts and well-designed disabled-friendly bathrooms. The carpark provides ample accessibility with easy-to-reach rooms from this area, making it suitable for those traveling with limited mobility or elderly guests.
There are, however, some areas requiring improvement, such as the speed and accessibility of elevators and the need for clearer signage in the parking area. Some guests found the shower in the accessible bathroom problematic and noted the difficulty older guests may have had accessing certain rooms and the pool area. Despite these challenges, the hotel overall offers an easy and comfortable stay for disabled guests and those with accessibility needs.
The outdoor pool at Novotel Sydney Darling Harbour receives mixed feedback from guests, but several positive aspects stand out. Many appreciate that the pool area is complemented by a well-maintained garden, providing a serene environment for relaxation. Guests also find the outdoor pool clean, which adds to its appeal for families, especially children who enjoy having a pool on the premises. The pool is considered nice and good by some, offering a pleasant spot to unwind.
Despite these positives, there are a few drawbacks mentioned. The pool area appears dated and somewhat rundown to some visitors with limited loungers available, which can make it feel crowded. The pool is also noted to be small for the size of the hotel and it is not heated, which may affect its usability in cooler weather. Some reviews suggest that the overall area feels underwhelming and could benefit from enhancements such as an indoor pool or a spa to elevate the experience.
Overall, while the outdoor pool at Novotel Sydney Darling Harbour caters well to families and provides a clean and enjoyable space, there is room for improvement in terms of modernizing the facilities and expanding amenities.
Novotel Sydney Darling Harbour is highly praised by honeymooners for its exceptional offerings tailored to couples celebrating their love. The hotel is repeatedly described as ideal and perfect for honeymooners, highlighting the specialized attention given to those on a romantic getaway. Honeymoon functions facilities and VIP treatment make guests feel truly valued. Personalized honeymoon cards add a special touch, while honeymoon packages and honeymoon suites enhance the romantic experience. Additionally, complimentary upgrades are noted to make guests feel particularly special during their stay. Overall, the venue provides a memorable and delightful experience for newlyweds.
Novotel Sydney Darling Harbour offers a luxury stay with well-maintained and clean facilities that provide a lovely atmosphere. The hotel features a bright and welcoming reception, enhancing the luxurious feel from the moment guests arrive. Many guests highlight the deluxe options available, contributing to the overall luxury experience. The ambiance is often described as luxurious, making it a good choice for those seeking a premium hotel stay.
However, it's important to note that some reviews mention the high price and costly services. Despite this, the quality of the service tends to be friendly and personalized, giving guests a VIP feeling during their stay. The superb facilities and attention to maintaining a nice environment add to the sense of opulence, making Novotel Sydney Darling Harbour a contender for those looking for a luxury experience.
Novotel Sydney Darling Harbour offers a romantic escape ideal for couples seeking a special getaway. Guests frequently highlight the romantic atmosphere and the cozy balconies, perfect for enjoying a morning coffee together. Celebrations like anniversaries are made memorable with thoughtful touches such as champagne on arrival and complimentary welcomes. The hotel clearly prioritizes creating a romantic vibe, making it an excellent choice for couples looking for a memorable and cozy experience.
Location Show Map
Location
The hotel’s central position means visitors can effortlessly reach landmarks like the Star Casino, the Lyric Theatre and a multitude of restaurants, bars and cafes in Darling Harbour. Guests frequently praise the spectacular views of Darling Harbour and the city, particularly those who opt for the upgraded harbor view rooms. The scenic surroundings make it a favorite spot for both business and leisure travelers.
Families find the location particularly attractive due to its close proximity to attractions suitable for children and the ease of access to public transport. The hotel is also favored by conference attendees due to its great connectivity to the ICC and other key business hubs in Sydney.
Overall, the central and convenient location of Novotel Sydney Darling Harbour, combined with friendly staff and modern facilities, makes it an excellent base for exploring the city while enjoying stunning harbor views.
Breakfast
Despite occasional comments about breakfast being overcrowded or items being cold, the overall sentiment remains highly favorable. The breakfast area itself offers a pleasant dining atmosphere with nice views, enhancing the experience further.
Guests mention friendly and helpful staff, which adds to the positive dining experience. The service, particularly with made-to-order coffee, is well-regarded. Families find the breakfast options particularly convenient and enjoyable with specific mentions of good value for money.
In summary, breakfast at Novotel Sydney Darling Harbour is frequently described as fantastic, varied and fulfilling, making it a highlight of the stay for many guests.
Dinner
The hotel's bar area is another highlight, featuring delicious food options and a popular happy hour from 4-6pm, offering beverages with magnificent views of Darling Harbour. The bar staff's friendliness and cocktail skills are notable, adding to a relaxed and enjoyable atmosphere.
For families, the hotel provides great value with kid-friendly meal options and even a dinner buffet for children. Room service is often praised for its promptness and good quality, though opinions on the variety and consistency of the room service menu vary.
However, some guests have noted limitations such as limited vegan options, occasional mixed quality in restaurant food and a need for more diverse menu choices. Specific mentions include a delicious but limited dinner menu and some guests lament the inconvenience of the restaurant being closed on certain nights and early bar closures. Despite these drawbacks, the dining and bar experience at Novotel Sydney Darling Harbour offers a satisfying blend of delicious food, welcoming service and great views, making it a commendable choice for visitors.
Rooms
Guests appreciate the comfortable beds and quality blackout blinds, which contribute to a restful sleep. Despite some isolated remarks about outdated decor and minor maintenance issues, many visitors found the rooms functional and well-appointed, fitting the needs of varying types of stays from individual travelers to families. The soundproofing also contributed to a quiet and peaceful experience.
However, some areas for improvement were noted, such as the need for better lighting within the rooms and occasional lapses in housekeeping services. A few guests mentioned that certain rooms could benefit from updates to the fixtures and modern amenities. While the rooms generally meet expectations, ensuring consistency in maintenance and upgrades could enhance the overall guest experience.
Overall, the Novotel Sydney Darling Harbour offers clean, spacious and comfortable rooms that largely contribute positively to the guest experience, reinforced by beautiful views and a great location close to local attractions.
Beds
Pillows received mixed reviews with some praising their comfort, while others found them too elevated and uncomfortable. A few reviews mentioned minor issues such as stained sheets and discomfort from firm pillows.
Summarizing, while most guests found the beds at Novotel Sydney Darling Harbour very comfortable and conducive to a good night's sleep, there is some room for improvement in bed sizes and pillow comfort to cater to varied preferences.
Cleanliness
However, some guests report issues with room cleanliness upon arrival, noting dust, dirt and uncleaned floors. Several reviews suggest that the bathrooms, in particular, require more thorough cleaning and updating, citing specific concerns about grime, mold and stains. Despite the occasional lapses in cleanliness, guests generally find the hotel environment clean, modern and comfortable. The hotel's overall cleanliness is deemed satisfactory by a significant number of visitors, ensuring a pleasant stay for many.
Staff
Reception staff are often highlighted for their professionalism and accommodating nature, making the check-in process smooth and welcoming. Housekeeping, bar staff and even the person running the coffee shop earn compliments for their attentiveness and genuine warmth. Visitors appreciate the staff's readiness to assist with any request, showcasing a high level of competence and efficiency.
While most reviews are overwhelmingly positive, there are occasional mentions of less favorable experiences, including a few instances of unhelpful or rude interactions. However, these seem to be exceptions in an otherwise glowing record.
Special touches, such as birthday surprises arranged by the staff, contribute to creating memorable stays for guests. Overall, the staff at Novotel Sydney Darling Harbour play a significant role in enhancing the guest experience, providing outstanding customer service with a friendly and professional attitude.
Wi-Fi
Gym
However, many guests had less favorable experiences, pointing out that the gym was often small and could feel disappointing for such a large hotel. Some highlighted issues with dated or broken equipment, including cardio machines that were not operational and the absence of a treadmill. Overall, while there are commendations for the hotel’s gym, there are also significant concerns that suggest room for improvement.
Pool
Despite these drawbacks, there were some positive remarks about the pool. A few guests found the pool size adequate and the overall facilities satisfactory. The atmosphere around the pool area, however, was often described as lacking any inviting or comfortable features, which detracted from the overall experience.
In summary, while the outdoor pool at Novotel Sydney Darling Harbour has its merits, it clearly requires considerable improvements to meet guest expectations consistently.
Tennis
Parking
However, there are significant concerns regarding the cost with a repeated sentiment that parking is very expensive, often described as a rip-off. The charges, sometimes as high as $65 or even $80 per day, are seen as prohibitive, especially when guests are already paying for their stay. There's also mention of limited parking spaces, which can result in the hotel's carpark being full, forcing some to park at other costly locations.
Additionally, the parking validation process can be a hassle with issues noted in ticket validation and the access process. The signage and directions to the parking areas are found to be confusing, especially for first-time visitors and direct access from the car park to the hotel is not straightforward. For those expecting valet services or vehicle drop-off areas, the lack of such amenities can be a drawback.
Overall, while the convenience of having parking available is appreciated, the high cost and occasional logistical challenges leave room for improvement.
Family
Parents appreciate the kid-friendly areas and services, such as the excellent games for kids and the outdoor pool. The little extras for family entertainment are frequently noted as a great bonus, adding to the overall family-friendly atmosphere. The hotel's strategic location further enhances its appeal, being conveniently close to family attractions and landmarks.
While the helpful and accommodating staff receive positive feedback, there are suggestions for improvements, such as the need for a bigger swimming pool and more entertainment options in the kids' area. Despite a few small critiques, families find the amenities satisfactory with kids especially enjoying the breakfast buffet and the cinema experience.
Overall, Novotel Sydney Darling Harbour emerges as a superb option for families seeking a fun and accommodating stay in Sydney. Its combination of good location, family-centric services and enjoyable activities makes it a wonderful destination for family getaways.
Nightlife
The area around the hotel is known for its dynamic vibe and is particularly delightful during events like the vivid water and light show at Darling Harbour, providing a picturesque backdrop for an evening out. Furthermore, the hotel itself features a bar with happy hour drinks, although it has been noted that the bar closes relatively early, typically around 9.30pm to 11pm depending on the night.
Despite some early closing times for the hotel's own bar and restaurant, the abundance of nearby venues more than compensates for this with many guests expressing satisfaction with the nightlife options available in close proximity. Whether looking to enjoy a quiet evening drink or a night of dancing, Novotel Sydney Darling Harbour provides a superb base for a memorable night out in Sydney.
4 Star
Friendly staff and a clean, up-to-date environment ensure a pleasant stay, meeting the expectations typically associated with a four-star hotel. Noteworthy mentions include fantastic views of Darling Harbour, an excellent location near the Convention Centre and a generally high standard of hotel maintenance and cleanliness. Although some guests note that the facility is slightly dated compared to other hotels, the value and quality of service offset this minor drawback.
Guests also enjoy a variety of facilities, including a lounge area and a luxury ambiance. However, the hotel can be quite busy, which may affect service levels slightly. Despite a few calls for room renovations and minor service improvements, the Novotel maintains an excellent reputation, making it highly recommended by families and frequent travelers alike. The combination of top-notch service, excellent location and fair pricing makes it a strong contender for anyone visiting Sydney.
Business
Guests have particularly appreciated the hotel's central position, which provides easy access to numerous business centers and client meeting spots. Additionally, the abundance of nearby activities and attractions adds a dynamic backdrop for business trips.
The business facilities at Novotel Sydney Darling Harbour are well-regarded, featuring well-equipped business centers and adequate meeting rooms that meet a variety of professional needs. Reception and other hotel staff are noted for their helpfulness and professionalism with services like document printing readily available, which is a great asset for business travelers.
Moreover, the convenience of the location is enhanced by good transport links, including light rail, ensuring smooth commutes around the city. Fast check-out processes also add to the overall efficiency and convenience for business guests. Late checkouts are available, which can be particularly useful for travelers on tight schedules.
In summary, Novotel Sydney Darling Harbour combines an ideal location with essential business amenities and excellent service, making it a highly recommended option for those visiting Sydney for business purposes.
Accessible
There are, however, some areas requiring improvement, such as the speed and accessibility of elevators and the need for clearer signage in the parking area. Some guests found the shower in the accessible bathroom problematic and noted the difficulty older guests may have had accessing certain rooms and the pool area. Despite these challenges, the hotel overall offers an easy and comfortable stay for disabled guests and those with accessibility needs.
Outdoor Pool
Despite these positives, there are a few drawbacks mentioned. The pool area appears dated and somewhat rundown to some visitors with limited loungers available, which can make it feel crowded. The pool is also noted to be small for the size of the hotel and it is not heated, which may affect its usability in cooler weather. Some reviews suggest that the overall area feels underwhelming and could benefit from enhancements such as an indoor pool or a spa to elevate the experience.
Overall, while the outdoor pool at Novotel Sydney Darling Harbour caters well to families and provides a clean and enjoyable space, there is room for improvement in terms of modernizing the facilities and expanding amenities.
Honeymoon
Luxury
However, it's important to note that some reviews mention the high price and costly services. Despite this, the quality of the service tends to be friendly and personalized, giving guests a VIP feeling during their stay. The superb facilities and attention to maintaining a nice environment add to the sense of opulence, making Novotel Sydney Darling Harbour a contender for those looking for a luxury experience.
Romantic
Yes, Novotel Sydney Darling Harbour has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Novotel Sydney Darling Harbour.
No, Novotel Sydney Darling Harbour doesn't allow dogs.
Yes, parking facilities are available at Novotel Sydney Darling Harbour.
Yes, Novotel Sydney Darling Harbour has a gym.
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