Mantra Parramatta
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Summary of reviewsMantra Parramatta enjoys a favorable position in the heart of Parramatta, making it a highly sought-after location for both leisure and business travelers. The hotel offers close proximity to major amenities such as the Westfield shopping center, Parramatta train station and an array of restaurants, cafes and essential shops. This central location also provides convenient access for those attending events at venues like Sydney Olympic Park. The friendly and efficient staff further enhances the positive experiences of many guests.
Breakfast at Mantra Parramatta generally receives positive remarks with many appreciating the variety and quality of the buffet-style breakfast. The dining experience features freshly cooked items and reasonable pricing, although some guests encountered issues like basic options, poor coffee and confusion around charges. Dinner service, however, is less consistent with the restaurant and room service often unavailable during evenings and weekends. While the limited menu offers tasty meals, the lack of availability at key times is a drawback.
Guest rooms are described as clean, comfortable and spacious, featuring amenities like gyms, pools, kitchenettes and balconies. However, some aspects of the rooms need modernization with reports of dated decor, old fittings and issues such as non-functioning temperature control and noisy air conditioning. Despite occasional complaints, the rooms are generally well-received for their size and comfort.
While cleanliness is praised by many, inconsistencies in housekeeping services are noted. Positive reviews highlight clean and modern amenities, though numerous guests reported dirty carpets, unclean bathrooms and inadequate room servicing. Nonetheless, the hotel's central position and good service positively impact overall guest experiences, even if some rooms may require better maintenance.
The hotel’s staff is consistently praised for being friendly, helpful and accommodating. Positive interactions with specific staff members, such as a praised young manager and receptionist, enhance guests' stays. However, there are instances of poor customer service experiences with issues like long waits and overcharging, but overall, the staff receives high marks for their professionalism and attentiveness.
Mantra Parramatta's wifi service receives mixed reviews. While some find it good, others report poor connectivity, limited data usage and high charges for access. The lack of clear instructions on connecting to the wifi further exacerbates this issue.
The hotel’s gym and pool facilities also receive varied feedback. While the gym is occasionally described as amazing, criticisms include broken equipment and a need for repairs. Similarly, the pool is enjoyed by many but is noted to be cold at times and occasionally shut for maintenance. Both amenities are appreciated but could benefit from better upkeep.
In summary, Mantra Parramatta is a well-located hotel offering comfortable and spacious rooms, friendly service and convenient access to local amenities. While some aspects, such as the dining service and room maintenance, could be improved, the overall experience for many guests remains positive.
Categories
Breakfast at Mantra Parramatta generally receives positive remarks with many appreciating the variety and quality of the buffet-style breakfast. The dining experience features freshly cooked items and reasonable pricing, although some guests encountered issues like basic options, poor coffee and confusion around charges. Dinner service, however, is less consistent with the restaurant and room service often unavailable during evenings and weekends. While the limited menu offers tasty meals, the lack of availability at key times is a drawback.
Guest rooms are described as clean, comfortable and spacious, featuring amenities like gyms, pools, kitchenettes and balconies. However, some aspects of the rooms need modernization with reports of dated decor, old fittings and issues such as non-functioning temperature control and noisy air conditioning. Despite occasional complaints, the rooms are generally well-received for their size and comfort.
While cleanliness is praised by many, inconsistencies in housekeeping services are noted. Positive reviews highlight clean and modern amenities, though numerous guests reported dirty carpets, unclean bathrooms and inadequate room servicing. Nonetheless, the hotel's central position and good service positively impact overall guest experiences, even if some rooms may require better maintenance.
The hotel’s staff is consistently praised for being friendly, helpful and accommodating. Positive interactions with specific staff members, such as a praised young manager and receptionist, enhance guests' stays. However, there are instances of poor customer service experiences with issues like long waits and overcharging, but overall, the staff receives high marks for their professionalism and attentiveness.
Mantra Parramatta's wifi service receives mixed reviews. While some find it good, others report poor connectivity, limited data usage and high charges for access. The lack of clear instructions on connecting to the wifi further exacerbates this issue.
The hotel’s gym and pool facilities also receive varied feedback. While the gym is occasionally described as amazing, criticisms include broken equipment and a need for repairs. Similarly, the pool is enjoyed by many but is noted to be cold at times and occasionally shut for maintenance. Both amenities are appreciated but could benefit from better upkeep.
In summary, Mantra Parramatta is a well-located hotel offering comfortable and spacious rooms, friendly service and convenient access to local amenities. While some aspects, such as the dining service and room maintenance, could be improved, the overall experience for many guests remains positive.
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Guest Reviews
Mantra Parramatta boasts a highly praised location, frequently highlighted by guests for its exceptional convenience. Nestled in the heart of Parramatta, the hotel offers effortless access to vital amenities, making it an ideal choice for various purposes. Guests appreciate the short walking distance to the Westfield shopping center and Paramatta train station, facilitating easy navigation to shopping, dining and public transport options. The close proximity to restaurants, cafes and essential shops further enhances the hotel’s appeal.
The centrality of the location not only makes it convenient for routine activities but also for attending events at nearby venues, such as concerts at Sydney Olympic Park or football games. The hotel is also lauded for its convenience for those visiting local offices or attending business engagements. Despite minor complaints about noise from trains, many agree that the convenience of the location outweighs this drawback.
Additionally, the friendly and efficient staff, coupled with good service, add to the overall positive experience. The combination of an excellent location, along with satisfactory amenities and service, makes Mantra Parramatta a favored choice among travelers seeking convenience and ease in the bustling area of Parramatta.
Guests have mixed feelings about breakfast at 'Mantra Parramatta'. While some were disappointed with certain aspects, many appreciated the dining experience overall. The buffet style breakfast was frequently praised for catering well to diverse family needs and offering a good variety of freshly cooked items. Some guests highlighted the reasonable pricing and even described the breakfast as great and amazing. However, there were instances where breakfast was described as basic or disappointing with specific issues such as terrible coffee and delays in opening times noted. A few guests also experienced confusion around breakfast charges and times, but the positive remarks on the buffet breakfast’s quality and selection remained a common theme.
Guests at Mantra Parramatta have shared insights regarding their dining experiences, highlighting several key points. The restaurant offers fresh meals that deliver good value for money when it is operational. The menu, though limited, provides tasty options for diners. One positive aspect mentioned was enjoying drinks at the social bar before heading to a concert, adding a nice touch to their stay.
However, there are significant limitations. The hotel frequently has its restaurant and room service closed during dinner hours and weekends. This can be a drawback, particularly for those seeking the convenience of in-house dining. This is compounded by the hotel's location, which some guests felt was not ideal for safely walking alone to nearby dining options in the evening. Breakfast is available, but other meal services are catered mainly to business customers during weekdays, leaving gaps during weekends and evenings.
Mantra Parramatta offers rooms that are generally clean, comfortable and spacious. Guests appreciate the size of the rooms and the inclusion of amenities such as a gym, spa and pool. The rooms are well-equipped and provide everything one might need for a stay, including laundry facilities, kitchenette and balcony. Reviews frequently mention that the rooms are tidy upon arrival and the general room layout is good.
However, some aspects of the rooms appear outdated and in need of modernization. Several guests noted the rooms’ tired decor and old fittings. Issues with room maintenance, such as non-functioning temperature control, noisy air conditioning and cleanliness lapses, were reported. Some reviews expressed dissatisfaction with the servicing of rooms, citing unserviced stays even over several days and inadequacies like insufficient towels and bedding for booked guests.
Location-wise, the hotel is favorably positioned, offering easy access to Parramatta CBD and good views from certain rooms. Despite this, noise from outside traffic and neighboring apartments can be disruptive. While some rooms offer a delightful stay with modern comforts, the inconsistency in room quality and maintenance may impact overall guest satisfaction.
Mantra Parramatta receives mixed reviews regarding its beds. Many guests highlight the comfort of the beds and pillows, often noting that they are extremely comfortable and contribute to a pleasant stay. Descriptions like very comfortable, comfy and large comfortable beds are frequent. Specific mentions of the main bed being great and beds especially in the main room are also prevalent.
However, some guests experienced issues with the beds. Common complaints include beds being old, uncomfortable and sometimes even collapsed or sagging in the middle. The hotel frequently uses two single beds pushed together as a king, which often separate and are mismatched in height and comfort. Additionally, the pillows are often described as too soft and insufficient, prompting some guests to request additional ones at no cost.
Sofa beds and fold-out couch beds, particularly those for kids, receive significant criticism for being uncomfortable and in some instances, broken. Despite these negatives, the overall sentiment leans towards the positive end when it comes to the sleeping arrangements at Mantra Parramatta.
The reviews for Mantra Parramatta present a mixed picture regarding cleanliness. On the positive side, numerous guests appreciated the clean and tidy rooms, describing them as very clean and comfortable. Some highlighted spotless rooms and the overall high standard of cleanliness with specific mention of clean and modern amenities including the spa bath. The friendly staff at the hotel also received mentions for maintaining clean and inviting environments.
However, the negative feedback reveals significant inconsistencies in housekeeping services. Several reviewers pointed out dirty and dusty rooms, unclean carpets and bathrooms needing more thorough cleaning. There were mentions of serious cleanliness issues such as soaked carpets upon arrival, cobwebs, mold in the bathrooms and dirty floors. There were also recurring complaints about housekeeping not cleaning rooms unless specifically requested with anecdotal evidence of dirty towels and rubbish left in hallways. Some guests were disappointed with outdated facilities and chipped tiles in the pool area.
In summary, while many found Mantra Parramatta to be clean and comfortable, others encountered substantial issues with the cleanliness and maintenance of the rooms and shared areas.
Mantra Parramatta's staff receive a wealth of positive feedback from guests, often described as friendly, helpful and accommodating. Many reviews highlight the exceptional customer service provided by the reception team and the concerted efforts by staff to make stays special, such as playing music for events and providing complimentary fruit and chocolate. Specific staff members, including a young manager and receptionist Mariah, are repeatedly praised for their professional and helpful demeanor.
However, experiences with the staff are not universally positive. There are accounts of poor customer service with complaints about staff being rude or unhelpful, long waits for services and inconsistent room housekeeping. Some guests noted instances of being overcharged or receiving insufficient information during their stay. Despite these issues, the general consensus leans towards a welcoming and friendly service experience with many guests expressing satisfaction with the overall professionalism and attentiveness of the staff at Mantra Parramatta.
For guests at Mantra Parramatta, the experience with the hotel's wifi has been mixed. On the positive side, some found the service to be good. However, there are areas where the connectivity was reportedly poor and issues like limited data usage and the absence of smart TV capabilities were noted. Some guests pointed out that there was no information booklet to advise on the wifi connection and the wifi password needed to be frequently requested and was sometimes changed without notice.
Additionally, many mentioned they opted not to purchase the wifi due to its high price of $15 per day, finding their mobile data to be faster and more reliable than the hotel’s ADSL connection. There were instances where the wifi connection was either very poor or not working properly, making it a less than ideal option for some. Overall, while the hotel does offer wifi, the experience might not be consistent for all guests.
Guests had mixed experiences with the gym facilities at Mantra Parramatta. While some described the gym as amazing and encouraged its use, others noted significant issues. Criticisms included unstable and unsafe equipment, lack of working treadmills and an overall need for repairs. Additionally, there were mentions of the gym being smelly, indicating potential maintenance issues. There seems to be a clear disparity in the upkeep and functionality of the gym amenities.
The pool area at Mantra Parramatta received mixed feedback from guests. While many found the pool very nice and relaxing, even calling it amazing, others felt it was too cold to use and suggested additional heating during colder months. The spa received positive mentions as a heated facility, but its availability was sometimes a concern due to maintenance closures. Some guests noted that the pool facilities were clean, even as the area seemed dated with missing and chipped tiles. The pool, often described as a lap pool, did not meet the expectations of those wanting a longer pool for regular exercise. Periodic maintenance work also led to pool closures, which some visitors found disappointing. Despite these issues, the pool remained a popular spot, particularly among families with children.
The outdoor pool at Mantra Parramatta has received varied feedback from guests, highlighting mostly positive experiences. Many found the pool to be a delight and very nice and relaxing, contributing to a pleasant stay. Additionally, the clean pool facilities added to their satisfaction. The pool is complemented by a spa and gym, providing a range of amenities for guests. However, some areas show signs of wear with dated appearances and missing or chipped tiles. Unfortunately, there have also been instances when the pool and spa were closed, which may disappoint some visitors. Despite these few drawbacks, the overall impression of the pool area is largely positive with emphasis on relaxation and cleanliness.
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Location
The centrality of the location not only makes it convenient for routine activities but also for attending events at nearby venues, such as concerts at Sydney Olympic Park or football games. The hotel is also lauded for its convenience for those visiting local offices or attending business engagements. Despite minor complaints about noise from trains, many agree that the convenience of the location outweighs this drawback.
Additionally, the friendly and efficient staff, coupled with good service, add to the overall positive experience. The combination of an excellent location, along with satisfactory amenities and service, makes Mantra Parramatta a favored choice among travelers seeking convenience and ease in the bustling area of Parramatta.
Breakfast
Dinner
However, there are significant limitations. The hotel frequently has its restaurant and room service closed during dinner hours and weekends. This can be a drawback, particularly for those seeking the convenience of in-house dining. This is compounded by the hotel's location, which some guests felt was not ideal for safely walking alone to nearby dining options in the evening. Breakfast is available, but other meal services are catered mainly to business customers during weekdays, leaving gaps during weekends and evenings.
Rooms
However, some aspects of the rooms appear outdated and in need of modernization. Several guests noted the rooms’ tired decor and old fittings. Issues with room maintenance, such as non-functioning temperature control, noisy air conditioning and cleanliness lapses, were reported. Some reviews expressed dissatisfaction with the servicing of rooms, citing unserviced stays even over several days and inadequacies like insufficient towels and bedding for booked guests.
Location-wise, the hotel is favorably positioned, offering easy access to Parramatta CBD and good views from certain rooms. Despite this, noise from outside traffic and neighboring apartments can be disruptive. While some rooms offer a delightful stay with modern comforts, the inconsistency in room quality and maintenance may impact overall guest satisfaction.
Beds
However, some guests experienced issues with the beds. Common complaints include beds being old, uncomfortable and sometimes even collapsed or sagging in the middle. The hotel frequently uses two single beds pushed together as a king, which often separate and are mismatched in height and comfort. Additionally, the pillows are often described as too soft and insufficient, prompting some guests to request additional ones at no cost.
Sofa beds and fold-out couch beds, particularly those for kids, receive significant criticism for being uncomfortable and in some instances, broken. Despite these negatives, the overall sentiment leans towards the positive end when it comes to the sleeping arrangements at Mantra Parramatta.
Cleanliness
However, the negative feedback reveals significant inconsistencies in housekeeping services. Several reviewers pointed out dirty and dusty rooms, unclean carpets and bathrooms needing more thorough cleaning. There were mentions of serious cleanliness issues such as soaked carpets upon arrival, cobwebs, mold in the bathrooms and dirty floors. There were also recurring complaints about housekeeping not cleaning rooms unless specifically requested with anecdotal evidence of dirty towels and rubbish left in hallways. Some guests were disappointed with outdated facilities and chipped tiles in the pool area.
In summary, while many found Mantra Parramatta to be clean and comfortable, others encountered substantial issues with the cleanliness and maintenance of the rooms and shared areas.
Staff
However, experiences with the staff are not universally positive. There are accounts of poor customer service with complaints about staff being rude or unhelpful, long waits for services and inconsistent room housekeeping. Some guests noted instances of being overcharged or receiving insufficient information during their stay. Despite these issues, the general consensus leans towards a welcoming and friendly service experience with many guests expressing satisfaction with the overall professionalism and attentiveness of the staff at Mantra Parramatta.
Wi-Fi
Additionally, many mentioned they opted not to purchase the wifi due to its high price of $15 per day, finding their mobile data to be faster and more reliable than the hotel’s ADSL connection. There were instances where the wifi connection was either very poor or not working properly, making it a less than ideal option for some. Overall, while the hotel does offer wifi, the experience might not be consistent for all guests.
Gym
Pool
Outdoor Pool
Yes, Mantra Parramatta has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mantra Parramatta.
No, Mantra Parramatta doesn't allow dogs.
No, parking facilities aren't available at Mantra Parramatta.
Yes, Mantra Parramatta has a gym.
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