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GoldenEye Hotel & Casino

Svilengrad , Kapitan Andreevo Village, Complex Golden Eye No 1 (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGoldenEye Hotel & Casino consistently receives positive reviews, highlighting its strategic location, excellent accommodations, and high-quality amenities. Positioned right on the Turkey-Bulgaria border, it offers convenience for travelers crossing the two countries. Guests appreciate the peaceful, clean, and modern environment, ideal for rest after long journeys. Its isolation from urban centers is compensated by the hotel's attractive amenities and the staff's commendable hospitality.

The breakfast offerings at GoldenEye are a standout feature, with an open buffet that caters to a wide array of tastes and dietary preferences. Guests often laud the variety and quality, although some occasional inconsistencies in selection are noted. Similarly, dinner experiences are generally positive, with delicious meals and exceptional service, though improvements in diversity and presentation could enhance guest satisfaction.

The rooms at GoldenEye Hotel exhibit high standards of luxury and comfort, with spacious, beautifully decorated interiors and premium amenities. The cleanliness and modernity of the hotel contribute to a homely and relaxing stay. Beds are particularly praised for their size and comfort, ensuring a restful experience for guests.

Despite some criticisms directed at the casino staff regarding service speed and language barriers, other aspects of service, especially at the reception, receive favorable feedback. The hotel staff is often described as cheerful and attentive, with individuals frequently going above and beyond to ensure guest comfort.

For those traveling by car, the hotel’s large, free parking area is a major convenience, easing any concerns regarding parking availability. However, the hotel is less ideal for families with children due to the casino's central location within the property and the limited child-friendly amenities.

Overall, GoldenEye Hotel & Casino is recognized for providing a quality five-star experience with an excellent price-performance ratio, offering a luxurious stay that meets the expectations of many travelers. While there are minor areas for improvement, particularly in service consistency and family accommodations, the hotel remains a popular choice for those seeking a combination of comfort, cleanliness, and casino excitement in a serene setting.
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Luxury Hotel

This 5-star hotel in Svilengrad offers a luxury experience that includes a casino, providing entertainment options alongside upscale accommodation.

Casino Hotel

Provides a dedicated casino and hotel experience. Its focus is on gaming and accommodation, making it a solid choice for those primarily interested in casino activities.

Dog Friendly Hotel

The hotel is tagged as dog-friendly. Guests can enjoy their stay with their pets.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

Hotel with Gym

Small Hotel

5-Star Hotel

Room Types

Superior Queen Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as an inner courtyard view. The unit offers 1 bed.

King Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

Deluxe King Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.

Large Double or Twin Room Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin/double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 2 beds.

King Suite The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

Queen Suite The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

Presidential Suite The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views. The unit offers 2 beds.

About GoldenEye Hotel & Casino

License: BG204917386

Guest Reviews

Location

The GoldenEye Hotel & Casino boasts an enviable location right on the Turkey-Bulgaria border, making it a convenient choice for travelers crossing between these two countries. Guests frequently praise its proximity to the Kapıkule border gate, highlighting it as a beneficial feature for easy transportation. The hotel is described as being clean, comfortable, and new, offering a serene environment suitable for rest and relaxation, especially after long journeys.

Its isolated position away from populated areas ensures a peaceful stay, although some guests note that a car is necessary for excursions, with the nearest town, Svilengrad, being about 20 kilometers away. Despite its remote location, the hotel's amenities and friendliness of the staff receive commendable mentions, making it an attractive choice for those looking to combine the excitement of a casino with the comforts of a quality hotel.

The GoldenEye Hotel is recognized for its cleanliness and modern facilities, attributes that contribute to its high ratings. While primarily catering to casino-goers, it also offers a pleasant environment with spacious rooms and excellent breakfast options. The hotel's location, near the border yet distant from urban hubs, positions it as an ideal spot for travelers at the beginning of their Balkans adventure.

Breakfast

GoldenEye Hotel & Casino offers a breakfast experience that, for many guests, stands out as a highlight of their stay. The open buffet breakfast features a wide variety of fresh and flavorful options, catering to diverse tastes and preferences. Guests frequently commend the impeccable buffet style, noting that the selection is rich and caters to various dietary desires, including great omelets, and a good variety of olives and cheeses. The breakfast is described as sufficient and of good quality, meeting the expectations of a 5-star hotel.

Several reviews emphasize the plentiful and varied nature of the breakfast, with some guests expressing happiness with the excellent and delicious offerings. Notably, the buffet is often included in the stay, adding value for guests enjoying the comprehensive spread. Even those visiting for business or leisure find the breakfast portion of the experience satisfying, appreciating the diversity in options, such as fruits and other breakfast staples.

However, there are mentions of inconsistency, with some guests experiencing a more limited selection and a lack of variety when the hotel is crowded. While some find the breakfast buffet rich and meeting high standards, others feel it could benefit from increased diversity and better presentation. Despite these remarks, many guests are pleased with the quality and quantity provided, indicating that improvements in consistency could enhance the overall satisfaction of the breakfast service.

Overall, GoldenEye Hotel & Casino's breakfast offerings generally receive positive feedback for their richness and variety, delighting many guests with a fulfilling start to their day.

Dinner

GoldenEye Hotel & Casino offers a notable dining experience with a mix of strengths and areas for improvement. A significant highlight is the excellent variety and quality of their dinner offerings, particularly when served as an open buffet in the evenings. Many guests delight in the delicious meals, praising the food for being flavorful and the service for being top-notch. The hotel adds a special touch by offering a complimentary dinner to first-time visitors, which enhances the overall guest experience.

While the buffet generally receives favorable remarks, some visitors point out that the dinner options can occasionally be limited and the variety may diminish on certain days. Breakfast presentation has room for improvement and may not meet the expectations set by dinner. There's a consensus that dining options could benefit from diversification and include outdoor seating for a more pleasant ambiance.

Overall, guests appreciate the comfortable, clean environment and top-quality service provided by friendly staff. For those who enjoy dining without the hassle of extra charges, having access to lunch and dinner buffets at no additional cost is a perk that complements their stay. Despite the suggestions for enhancements, the dining experience at GoldenEye Hotel & Casino still stands out as a satisfying component of the visit.

Rooms

GoldenEye Hotel & Casino offers a truly remarkable stay experience, particularly when it comes to the room accommodations. Guests are continuously impressed by the large and beautifully decorated rooms that combine luxury with comfort. The spaciousness of the rooms is frequently highlighted, providing ample space to relax and unwind. Each room features modern, clean, and inviting interiors which perfectly align with the newly established hotel ambiance.

Comfort is at the forefront of the offerings, with beds and pillows being described as exceptionally cozy, often surpassing expectations set by renowned five-star hotels. The bathrooms, likewise, are praised for their modern design and cleanliness, offering a lavish experience with high-quality amenities including famed brand products.

Guests also appreciate the thoughtful and luxurious furnishings that enhance the overall stay. The rooms are equipped with everything needed for maximum relaxation, from mini bars stocked with top quality offerings to cozy room slippers. These numerous attributes contribute to creating a comfortable and homely feeling during the guests' stay.

Although the lack of balconies is noted, the friendly staff and the delicious on-site dining options, which are available throughout the day, more than make up for it. All in all, GoldenEye Hotel & Casino sets a high standard in room quality, ensuring comfort and satisfaction for every guest.

Beds

GoldenEye Hotel & Casino earns high marks for its accommodations, particularly when it comes to the quality of its beds. Guests consistently highlight the extreme comfort and spaciousness of the beds, with numerous descriptions of them being enormous, king-sized, and luxuriously designed. The cleanliness and coziness of the rooms further enhance the sleeping experience, offering a quiet retreat for rest. The combination of high-quality materials, from the linens to the overall room design, contributes to a successful level of comfort that guests appreciate. While some guests noted that the beds might be a little firm and had mixed opinions about the pillows, the overall sentiment is that the beds provide a very comfortable rest. With new bedding being of sufficient size and comfort, guests can expect a restful and rejuvenating stay.

Cleanliness

GoldenEye Hotel & Casino impresses with its high standards of cleanliness, making it a delightful choice for travelers seeking a pristine and comfortable stay. The hotel is brand new, which contributes to its immaculate condition, with spotless rooms and fresh facilities noted by many guests. Towels in the bathrooms are described as fluffy and soft, while beds and duvets are clean, adding to the overall sense of tidiness. The hotel offers spacious rooms that combine cleanliness with comfort, ensuring that guests can relax and unwind in a serene environment.

Despite some concerns about unfriendly service and language barriers from the wait staff, the overall cleanliness of both the rooms and common areas stands out. Guests appreciate the hotel's modernity and luxurious feel, remarking that it matches the value expected from a 5-star establishment. The property's strategic location near the Kapıkule border adds an advantage for travelers in search of convenience coupled with cleanliness. Well-maintained facilities, tasty meals, and the attentive nature of the staff further enhance guest satisfaction.

GoldenEye Hotel seems to cater more to those looking for a clean and comfortable retreat rather than a vacation spot filled with activities, focusing instead on providing a quiet, relaxing environment. Its shining qualities are in its pristine conditions, modernity, and overall cleanliness, making it a welcoming choice for any traveler appreciative of a tidy atmosphere in a stylish setting.

Staff

GoldenEye Hotel & Casino garners mixed reviews regarding its staff, with numerous guests appreciating their cheerful and attentive demeanor. The reception team, particularly highlighted for their friendliness and helpful nature, has been praised for going above and beyond to ensure a comfortable stay. Certain individuals like Mr. Arda and Canberk have been noted for their dedication and customer relations efforts, contributing positively to the guests' experiences.

Despite these positives, the casino section seems to face significant criticism, primarily due to rude and indifferent behavior, as well as service issues stemming from a shortage of staff. Many guests observed that the number of employees is insufficient, leading to delays and dissatisfaction, especially in the casino where the wait staff's slow service has been frustrating. Language barriers have also been mentioned, with some staff only speaking limited English, Turkish, or Bulgarian.

The restaurant staff generally receives favorable feedback, highlighting a friendly interaction and efficient service, although the limited variety in meals has been noted. Overall, while the staff's friendliness and efforts to meet guest requests are appreciated, there remain areas, particularly in professionalism and communication, that could benefit from further training and increased staffing, especially within the casino domain.

Parking

GoldenEye Hotel & Casino offers a commendable parking experience for its guests, with many reviews highlighting the ease of finding a spot. The facility boasts a large and free parking lot, providing ample space for vehicles and alleviating any concerns about parking availability. The availability of private parking further enhances the convenience factor, making it a stress-free experience for those traveling by car. Additionally, the presence of refreshments in the parking lot adds an unexpected touch of hospitality. Overall, the hotel receives praise for its excellent price-performance ratio, partly due to the generous parking provisions.

Family

GoldenEye Hotel & Casino presents a mixed experience for families with children, particularly in relation to its child-friendly features. While the hotel offers a cozy and comfortable environment, there are significant challenges due to the casino's central location within the property. Families frequently face difficulties navigating the hotel with little ones, as accessing various areas, such as check-in and the restaurant, often requires passing through casino spaces where children are not allowed. This layout may inconvenience families and restrict activities designed for younger guests.

Although the hotel does maintain clean and comfortable rooms, families seeking more child-focused amenities, like a pool or a playground, might find the offerings limited and the atmosphere less family-centric. There is a noticeable absence of a dedicated mini club or extensive play areas for children, which could enhance the overall experience for families seeking a dynamic environment for their kids. Recommendations suggest visiting without children, as the primary focus remains on the adult-oriented casino activities with minimal alternative entertainment options available.

Despite these setbacks, those who visit without high expectations for children's activities often find satisfaction in the dining services and overall hospitality. Yet, for those looking for a more all-encompassing family-friendly stay, the current facilities may fall short of delivering an ideal experience.

5 Star

GoldenEye Hotel & Casino has been garnering attention for its unique charm and promising five-star experience. Guests have praised its wonderfully clean premises and spacious rooms, which are complemented by an excellent price-performance ratio. The hotel's facilities and ambiance have been described as top-notch, providing a luxurious experience that several guests feel exceeds expectations and even surpasses some famous five-star establishments. The location is considered convenient, especially for those needing easy access to the border.

The culinary offerings at GoldenEye feature a buffet breakfast that aligns with five-star standards, although some diners have noted a lack of meticulousness in the ingredients used. Overall, the service received high marks, with many aspects rated a perfect ten, although there were individual expectations for service that were not always met. The hotel is relatively new, which adds to its appeal, and a recommendation to experience its luxury and service was frequently mentioned.

However, it is important to note some recurring concerns about service quality and amenities. The absence of complimentary slippers and occasional lapses in hospitality standards did not go unnoticed. Despite these, the hotel remains a strong contender in the luxury hotel space, offering a formidable package of comfort and service at an attractive price.

Casino

GoldenEye Hotel & Casino presents itself as a vibrant resort with a major focus on its large and spacious casino. Guests frequently praise the size of the casino, noting its expansive space, good ventilation, and wide array of games, which are attractive aspects for avid gamblers. The ambiance is lively, often accompanied by high-volume live music that enhances the experience for those wishing to immerse themselves in gaming.

However, the service within the casino receives critical feedback. Reviews frequently highlight issues such as inadequate staffing, slow or nonexistent service, and a lack of attention from the waiters, which significantly impacts the overall experience. Guests have also noted that the odds of winning seem particularly low and that drinks and refreshments often take a long time to arrive, if at all.

On a more positive note, the hotel's dining options receive appreciation for their delicious and varied offerings, with a noteworthy buffet that impresses some visitors. Yet, others find it less than satisfactory, suggesting room for improvement to match the caliber of the casino.

Overall, while the casino side of the resort is generous in size and provides an enjoyable experience for those keen to indulge in gaming, attention to service details seems necessary to elevate the experience to match the impressive physical characteristics of the venue.

Luxury

GoldenEye Hotel & Casino is a remarkable abode where luxury is redefined. Guests are treated to an extraordinary experience, with rooms akin to those in a palace, providing a sense of pampering that leaves one feeling regal. The opulence of the furnishings and the overall aesthetic of the hotel contribute to its grandeur, making it a standout among other accommodations.

The hotel's reputation is further enhanced by the exceptional service provided by staff, particularly by individuals like Amra, who are known for their friendly and welcoming demeanor. This high level of hospitality is consistent throughout, with staff members including Mr. Arda, who are notably helpful and solution-oriented.

The luxury extends to the cleanliness and comfort of the rooms, which are spacious, bright, and meticulously cared for, exuding a sense of refinement and class not often seen in Bulgarian hotels. Guests frequently find themselves completely satisfied, as the accommodations often exceed expectations with a level of quality significantly better than many Turkish counterparts.

Moreover, the price point for this luxury experience is surprisingly reasonable. Guests marvel at the value offered, with all-inclusive options providing a taste of opulence at a fraction of the expected cost. This affordability doesn't compromise the quality of services, making the hotel a must-visit again destination. The combination of superlative amenities, high-quality service, and incredible value is hard to beat, and those who stay here can’t help but appreciate the true luxury offered at such a perfect price.

No, GoldenEye Hotel & Casino doesn't have any pool.

No, a spa isn't available at GoldenEye Hotel & Casino.

Yes, GoldenEye Hotel & Casino welcomes dogs.

Yes, parking facilities are available at GoldenEye Hotel & Casino.

Yes, GoldenEye Hotel & Casino has a gym.

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