Pan Pacific Suzhou -Including unlimited access to the 4A-level Panmen Scenic Area
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Summary of reviewsPan Pacific Suzhou is a highly regarded hotel known for its exceptional location, placing guests in the heart of Suzhou's rich culture and history. Situated adjacent to the Pan Men tourist site and close to the Gusu district, visitors enjoy easy access to scenic spots, heritage sites, and vibrant local attractions, all set amidst the hotel's stunning Chinese architectural design and serene ambiance.
The hotel offers a delightful breakfast experience praised for its extensive buffet that includes a variety of Western and Chinese dishes. While some guests note room for improvement in organization and certain Chinese food options, the breakfast overall is considered a highlight, offering value for money and complementing the hotel's facilities.
Dining options at the hotel are varied, with the Chinese restaurant receiving accolades for its excellent food and service. While the Italian restaurant may not match the Chinese offerings in flavor, it provides a decent dining experience with good wine selection. Additionally, guests can enjoy a ramen shop on the hotel grounds and have access to local restaurants for authentic Chinese cuisine.
The rooms at Pan Pacific Suzhou exude comfort and cultural richness, being spacious, clean, and stylishly furnished. Guests appreciate the modern amenities, comfortable beds, and traditional Chinese aesthetics with garden views. Despite minor issues noted with room locations and occasional conditions, the rooms largely offer warmth and coziness.
Cleanliness and service at the hotel are commendable, with a well-maintained, museum-like atmosphere and friendly, attentive staff who ensure a pleasant stay. It's noted, however, that some isolated instances of cleanliness and maintenance need addressing. The staff are mostly praised for their superior service, professionalism, and communication skills, enhancing the overall guest experience.
While the hotel's Wi-Fi has mixed reviews due to stability issues, other facilities like the gym, pool, and family amenities are appreciated. The gym is clean and well-equipped, despite some aging equipment concerns, and the swimming pools are inviting, with the outdoor pool offering a rare heated feature in summer. The family-friendly atmosphere is highlighted by spacious accommodations and thoughtful child-oriented amenities.
Beds in the hotel are particularly comfortable, offering an excellent sleep experience with quality linens. Overall, Pan Pacific Suzhou presents a unique value proposition with its mix of traditional charm and modern convenience, earning it praise not only from leisure travelers but also as a convenient choice for business guests due to its strategic location and efficiency, despite some opportunities for alignment with five-star standards.
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The hotel offers a delightful breakfast experience praised for its extensive buffet that includes a variety of Western and Chinese dishes. While some guests note room for improvement in organization and certain Chinese food options, the breakfast overall is considered a highlight, offering value for money and complementing the hotel's facilities.
Dining options at the hotel are varied, with the Chinese restaurant receiving accolades for its excellent food and service. While the Italian restaurant may not match the Chinese offerings in flavor, it provides a decent dining experience with good wine selection. Additionally, guests can enjoy a ramen shop on the hotel grounds and have access to local restaurants for authentic Chinese cuisine.
The rooms at Pan Pacific Suzhou exude comfort and cultural richness, being spacious, clean, and stylishly furnished. Guests appreciate the modern amenities, comfortable beds, and traditional Chinese aesthetics with garden views. Despite minor issues noted with room locations and occasional conditions, the rooms largely offer warmth and coziness.
Cleanliness and service at the hotel are commendable, with a well-maintained, museum-like atmosphere and friendly, attentive staff who ensure a pleasant stay. It's noted, however, that some isolated instances of cleanliness and maintenance need addressing. The staff are mostly praised for their superior service, professionalism, and communication skills, enhancing the overall guest experience.
While the hotel's Wi-Fi has mixed reviews due to stability issues, other facilities like the gym, pool, and family amenities are appreciated. The gym is clean and well-equipped, despite some aging equipment concerns, and the swimming pools are inviting, with the outdoor pool offering a rare heated feature in summer. The family-friendly atmosphere is highlighted by spacious accommodations and thoughtful child-oriented amenities.
Beds in the hotel are particularly comfortable, offering an excellent sleep experience with quality linens. Overall, Pan Pacific Suzhou presents a unique value proposition with its mix of traditional charm and modern convenience, earning it praise not only from leisure travelers but also as a convenient choice for business guests due to its strategic location and efficiency, despite some opportunities for alignment with five-star standards.
Luxury Hotel
This hotel combines traditional Chinese architectural grandeur with modern luxury. It features exquisite garden views, a Pacific Club, and two swimming pools, offering a pleasing environment for both leisure and dining.
Hotel Taking Steps Towards Sustainability
Pan Pacific Hotels Group is committed to environmental sustainability through its PanEarth program and aims for certifications like ISO 14001 and GSTC for its properties. The group focuses on reducing its ecological footprint across operations, including properties like this one in Suzhou.
Hotel for Honeymoon
The Pan Pacific Suzhou provides a tranquil retreat with traditional Chinese garden design. It features elegant rooms, diverse dining options, and a spa, creating a romantic and serene atmosphere for couples.
Hotel with Spa
This hotel offers a well-rounded spa experience with a focus on relaxation and rejuvenation. While specific details are limited, its consistent positive reviews and high rating suggest a commitment to providing a quality spa service.
Family Friendly Hotel
This hotel is known for its family-friendly atmosphere, featuring an outdoor pool and a dedicated children's play area. The hotel's architectural design and cultural heritage provide a unique experience, making it appealing for families looking for both relaxation and cultural immersion.
Romantic Hotel
Located in the heart of Suzhou, Pan Pacific Suzhou offers a blend of luxury and traditional Chinese charm. The hotel features beautifully designed rooms and suites, exquisite dining options, and a tranquil garden. Its romantic ambiance and attentive service make it an ideal choice for couples.
Hotel with Swimming Pool
This hotel features both an indoor and outdoor swimming pool. The luxurious accommodation is meticulously designed to blend with its historic surroundings, incorporating traditional Chinese accents in a tranquil garden setting.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Pan Pacific Suzhou is conveniently linked to the city center and offers a full range of amenities including meeting facilities. It is designed to blend with its historic surroundings and incorporates traditional Chinese accents.
Hotel with Parking
This hotel is located next to Panmen Park and provides free parking spaces for guests. Its location and free parking options make it a convenient choice for travelers with vehicles.
Accessible Hotel
Pan Pacific Suzhou is popular with guests booking accessible hotels in Suzhou.
Hotel with Gym
Provides a modern fitness center with a range of equipment and free weights. The hotel includes an outdoor pool and a spa offering a variety of treatments. Also offers yoga and aerobics classes.
Hotel with Tennis Courts
Provides tennis court facilities for guests. The hotel's other amenities complement the tennis facilities, making it suitable for sports enthusiasts.
5-Star Hotel
This hotel offers a blend of modern comfort and traditional Chinese hospitality, with its beautifully appointed rooms and lush gardens. It features multiple dining options and a range of recreational facilities, ensuring a pleasant and memorable stay.
Hotel with Outdoor Pool
This hotel is surrounded by nature and local culture. It features both an indoor and outdoor swimming pool and incorporates traditional Chinese accents in a tranquil garden setting.
Hotel with Indoor Pool
Offers two swimming pools and is located next to Panmen Park Scenery Area. It features classic architecture and complimentary access to the heritage-listed Panmen Scenic Area.
Hotel with Heated Pool
Pan Pacific Suzhou is known to have two swimming pools and offer comfortable amenities and a convenient location. The heated pool provides a relaxing option for guests, complemented by the hotel's overall service.
Guest Reviews
Pan Pacific Suzhou boasts an exceptional location, making it a prime choice for visitors eager to explore the rich cultural and historical tapestry of Suzhou. Nestled adjacent to the Pan Men tourist site, the hotel provides guests with easy access to the enchanting Panmen Garden, a noteworthy scenic spot where guests can enjoy complimentary entry. The hotel's beautiful Chinese architectural style is situated amidst stunning grounds that offer access to heritage sites, including picturesque parks with old city walls, a pier, and the serene ambiance of the nearby canals.
Strategically positioned close to the heart of Suzhou, the hotel is well-connected, lying just two blocks from the metro and a short walk from the historic canal in the Gusu district. This location ensures that guests are not only near the tourist attractions but also within reach of the city's vibrant old town, filled with supermarkets and restaurants. Visitors can enjoy both daytime and nighttime sightseeing at Panmen Gate and benefit from a newly opened subway line providing easy city exploration.
The hotel strikes a balance between being centrally located yet offering a relatively quiet and comfortable stay. With the beautiful Panmen Scenic Area right in the backyard, guests are just steps away from a peaceful retreat amidst the bustling city. The convenient and ambient location, combined with the hotel's extraordinary charm and attentive service, makes Pan Pacific Suzhou an attractive option for travelers wanting to immerse themselves in both nature and culture.
Pan Pacific Suzhou offers a breakfast experience that generally leaves guests satisfied, with a wide range of options to cater to varied palates. The buffet is known for its extensive spread, featuring both Western and Chinese dishes that meet international standards. Many guests highlight the incredible variety and the richness of the offerings, describing it as hearty and delicious with good value for money. The breakfast is set in a magnificent venue, adding to the overall pleasant ambiance.
Despite the praise, there are a few areas needing improvement. Some guests noted that the Chinese food options could be better, though the Western choices are well-prepared. The organization of the breakfast area can lead to a loud and restless atmosphere, which detracts from the otherwise enjoyable experience. While many find the breakfast worthwhile, others feel the quality, on occasion, does not match the price.
Overall, the breakfast at Pan Pacific Suzhou is a highlight for many visitors, offering a substantial and diverse spread that complements the hotel's excellent facilities. It is often recommended to include this option in your stay to fully appreciate the robust selections the buffet has to offer.
Pan Pacific Suzhou offers a variety of dining experiences that guests generally find satisfying, particularly when it comes to their Chinese dishes. Diners often praise the Chinese restaurant, noting that it provides excellent food and service. The hotel’s in-house restaurants provide a range of options, with the Chinese dinner standing out as a favorite among guests, often considered one of the best. The breakfast and dinner buffets are also commended for offering great value for money and a wide selection. While the Italian restaurant makes a reasonable case for its value, some reviews suggest the Italian offerings are not as impressive as the Chinese dishes. However, the Italian restaurant is noted for having good wine and providing a decent dining experience overall. The ramen shop on the hotel grounds is highlighted for its delicious offerings, adding to the variety available. In addition to the hotel’s own dining venues, guests have access to excellent local restaurants nearby, known for authentic Chinese cuisine, making dining out a preferred option for some visitors. Despite some mixed reviews about certain aspects of the hotel’s restaurants, the diverse range of culinary options available both within and around Pan Pacific Suzhou ensures guests can find meals that meet their taste and budget preferences.
Pan Pacific Suzhou offers guests an appealing blend of comfort, space, and cultural richness in its accommodations. Visitors consistently highlight the spaciousness and cleanliness of the rooms, which are newly renovated with modern comforts and stylish furnishings. The rooms are described as well-equipped, with large, comfortable beds and clean, elegant interiors. Many guests appreciate the authentic architecture, which features traditional Chinese styles and offers views of a massive Suzhou-style garden with canals and pagodas. The hotel's proximity to cultural heritage sites is another attractive aspect.
Despite some minor observations about certain rooms being a little far from the lobby or slightly smaller, most guests find their stays pleasant and satisfying. The rooms' comfort, along with good amenities and nice views, often raise their value expectations. While a few have pointed out issues such as humid or stuffy conditions and minor inconveniences with room locations, this is overshadowed by the warmth and coziness of the accommodations. Overall, Pan Pacific Suzhou promises a comfortable and culturally enriching stay with a touch of luxury, all at a reasonable price.
The beds at Pan Pacific Suzhou are noted for their exceptional comfort, making for an enjoyable stay. The rooms are spacious, modern, and clean, with bedding that stands out due to its excellent quality. Guests repeatedly emphasize the cozy and soft nature of the beds, contributing to a luxurious room experience. Despite a few concerns about mattress firmness and pillow comfort, the overall consensus is that the beds offer a high level of comfort and support, with quality linen enhancing the sleep experience. Families and solo travelers alike might find this hotel's bedding particularly enjoyable, making it a fine choice for those valuing comfort during their travels.
Pan Pacific Suzhou stands out for its charming blend of traditional Chinese aesthetics with modern comforts, situated in an atmosphere that makes guests feel like they are staying in a museum. This picturesque hotel is beautifully maintained and efficiently managed, contributing to an overall sense of cleanliness and tranquility. Rooms are widely appreciated for being clean, comfortable, and spacious, with many guests highlighting the tidiness and elegance of their accommodations. The hotel offers a quiet and restful environment, ideal for a relaxing vacation. Guests often commend the friendly and attentive staff who go out of their way to ensure a pleasant stay.
While many reviews praise the impressive cleanliness of the hotel, some inconsistencies were noted. A few guests mentioned dusty surfaces and dirty carpets, as well as occasional issues with room cleaning standards and maintenance. Despite these isolated experiences, the majority of guests express satisfaction with the hotel's immaculate appearance and overall cleanliness.
Pan Pacific Suzhou, with its atmospheric setting and impeccable service, remains a favored choice for travelers seeking both comfort and cultural allure in Suzhou.
Pan Pacific Suzhou stands out with its remarkable staff, who consistently provide polite and attentive service. The team, whether at the front desk or in housekeeping, is characterized by a warmth and friendliness that several guests highlight. The hotel's commitment to going above and beyond is evident, with staff members accommodating special requests and ensuring guests feel welcome and comfortable throughout their stay. Notably, several employees have been praised for their exceptional service, such as Summer in reservations and Eric at the concierge desk, who both made lasting impressions with their professionalism.
Communication is smooth, as many staff members speak good English, further easing the experience for international guests. Jason from the concierge desk, along with others, exemplifies attentive service, ensuring that guests’ needs are promptly met. Despite a couple of instances of logistical hiccups, the overall consensus remains overwhelmingly positive, with the hotel service exceeding expectations. The staff's readiness to assist and their courteous demeanor have left a lasting impression, contributing to a pleasant stay where customer satisfaction is prioritized.
At Pan Pacific Suzhou, guests have mixed experiences with the hotel's Wi-Fi services. While some positive feedback highlights fast internet that allows access to platforms like Google and Facebook, there are consistent concerns about unstable and limited connectivity, particularly in the rooms. Guests often encounter a poor and intermittent Wi-Fi signal, suggesting a need for improvements. Free Wi-Fi is available in the hotel lobby, although this doesn't extend to in-room access. To enhance the experience, providing clear instructions for connecting to the Wi-Fi could be beneficial.
The gym and fitness facilities at Pan Pacific Suzhou offer options for guests looking to maintain their active lifestyle during their stay. Visitors can enjoy a pleasant workout environment, with the added convenience of both a gym and a pool on-site. The fitness room is noted for its cleanliness and the range of amenities available, including the pool table and two swimming pools, which contribute to an overall impressive offering. However, there are some indications of aging equipment, and instances of air conditioning not working. Despite these minor drawbacks, many guests find the gym to be a good place to exercise, and overall, the facilities are well-equipped to ensure guests can keep fit during their visit.
The swimming facilities at Pan Pacific Suzhou evoke a mixed but largely positive impression among its guests. The hotel boasts two good-sized pools, both indoor and outdoor, which are described as well-equipped and ideal for a pleasant swim. The outdoor pool, which is heated during the summer, is particularly noted for being a rare find in China, offering an enjoyable setting for a swim amidst the hotel's gorgeous gardens. The indoor pool is described as lovely, and night swims in July come highly recommended.
However, some guests note that the pool sizes can be smaller than expected, and the outdoor pool's limited hours, opening only in the afternoon, might be a consideration for those seeking a morning swim. Additionally, there are occasional mentions of the pool water being less than satisfactory, with some instances of noise from children and dirty water. Despite these challenges, the overall aquatic experience at Pan Pacific Suzhou, with its beautiful and well-maintained facilities, remains an appealing feature for many visitors seeking relaxation or recreation during their stay.
Pan Pacific Suzhou is a delightful destination for families, garnering praise for its family-friendly atmosphere and amenities. Guests frequently highlight the spacious accommodations, perfect for family gatherings, with connected rooms and suites that provide ample space for both relaxation and fun. A dedicated playroom keeps the little ones entertained, while thoughtful touches like kids' slippers add to the comfort of their stay. The staff receives commendations for their exceptional responsiveness, contributing to a pleasant and enjoyable family experience. Travelers consistently report wonderful, memorable stays, making it a favored choice for families seeking a comfortable retreat.
Pan Pacific Suzhou offers a unique value proposition with an impressive cost-performance ratio that often surpasses typical five-star hotel standards. Despite some reviews indicating that the service personnel may not be as well-trained as those in other five-star establishments, the hotel staff overall maintains a high level of professionalism, particularly notable compared to other major cities in China. Guests have found the facilities to be up to the five-star mark, although they might not be as modern as what some may expect from other high-end accommodations. While cleanliness might not fully align with five-star standards consistently, the hotel compensates with thoughtful perks, such as complimentary access to the nearby Pan Men attraction, adding to the overall pleasant and enjoyable stay.
Pan Pacific Suzhou receives praise as a convenient choice for business travelers seeking both efficiency and comfort. Its strategic location in a park area, with nearby shopping facilities, offers an appealing environment for mixing business with leisure. The hotel allows payments with MasterCard and Visa, which is a significant advantage in the region. The establishment is quite large, providing ample space to work, and the reliable WiFi connectivity in certain areas supports a productive business experience. Guests often highlight the excellent service tailored to business needs, which complements its good value and prime location. Yet, some believe that improvements in staff training could enhance the standards to more closely align with a five-star experience.
Pan Pacific Suzhou offers an experience of controlled luxury, providing guests with a modern yet beautiful setting that truly stands out as magnificent. The hotel expertly combines a high-quality experience with reasonable pricing, making it a top-class and high-end option for travelers seeking excellent quality at great value. Guests can enjoy first-class service and luxurious 5-star facilities, all contributing to a memorable stay. The breakfast is noted to be very comprehensive and delicious, adding to the allure of this exceptional hotel. The facility itself is well-maintained, with friendly staff enhancing the overall experience. An on-site noodle house, 瑞面, is especially loved by guests. Despite being surrounded by significant road construction, which poses challenges for transportation, Pan Pacific Suzhou remains an excellent choice for travel, leisure, and relaxation, a must-visit for fans of China.
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Location
Strategically positioned close to the heart of Suzhou, the hotel is well-connected, lying just two blocks from the metro and a short walk from the historic canal in the Gusu district. This location ensures that guests are not only near the tourist attractions but also within reach of the city's vibrant old town, filled with supermarkets and restaurants. Visitors can enjoy both daytime and nighttime sightseeing at Panmen Gate and benefit from a newly opened subway line providing easy city exploration.
The hotel strikes a balance between being centrally located yet offering a relatively quiet and comfortable stay. With the beautiful Panmen Scenic Area right in the backyard, guests are just steps away from a peaceful retreat amidst the bustling city. The convenient and ambient location, combined with the hotel's extraordinary charm and attentive service, makes Pan Pacific Suzhou an attractive option for travelers wanting to immerse themselves in both nature and culture.
Breakfast
Despite the praise, there are a few areas needing improvement. Some guests noted that the Chinese food options could be better, though the Western choices are well-prepared. The organization of the breakfast area can lead to a loud and restless atmosphere, which detracts from the otherwise enjoyable experience. While many find the breakfast worthwhile, others feel the quality, on occasion, does not match the price.
Overall, the breakfast at Pan Pacific Suzhou is a highlight for many visitors, offering a substantial and diverse spread that complements the hotel's excellent facilities. It is often recommended to include this option in your stay to fully appreciate the robust selections the buffet has to offer.
Dinner
Rooms
Despite some minor observations about certain rooms being a little far from the lobby or slightly smaller, most guests find their stays pleasant and satisfying. The rooms' comfort, along with good amenities and nice views, often raise their value expectations. While a few have pointed out issues such as humid or stuffy conditions and minor inconveniences with room locations, this is overshadowed by the warmth and coziness of the accommodations. Overall, Pan Pacific Suzhou promises a comfortable and culturally enriching stay with a touch of luxury, all at a reasonable price.
Beds
Cleanliness
While many reviews praise the impressive cleanliness of the hotel, some inconsistencies were noted. A few guests mentioned dusty surfaces and dirty carpets, as well as occasional issues with room cleaning standards and maintenance. Despite these isolated experiences, the majority of guests express satisfaction with the hotel's immaculate appearance and overall cleanliness.
Pan Pacific Suzhou, with its atmospheric setting and impeccable service, remains a favored choice for travelers seeking both comfort and cultural allure in Suzhou.
Staff
Communication is smooth, as many staff members speak good English, further easing the experience for international guests. Jason from the concierge desk, along with others, exemplifies attentive service, ensuring that guests’ needs are promptly met. Despite a couple of instances of logistical hiccups, the overall consensus remains overwhelmingly positive, with the hotel service exceeding expectations. The staff's readiness to assist and their courteous demeanor have left a lasting impression, contributing to a pleasant stay where customer satisfaction is prioritized.
Wi-Fi
Gym
Pool
However, some guests note that the pool sizes can be smaller than expected, and the outdoor pool's limited hours, opening only in the afternoon, might be a consideration for those seeking a morning swim. Additionally, there are occasional mentions of the pool water being less than satisfactory, with some instances of noise from children and dirty water. Despite these challenges, the overall aquatic experience at Pan Pacific Suzhou, with its beautiful and well-maintained facilities, remains an appealing feature for many visitors seeking relaxation or recreation during their stay.
Family
5 Star
Business
Luxury
Yes, Pan Pacific Suzhou -Including unlimited access to the 4A-level Panmen Scenic Area has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Pan Pacific Suzhou -Including unlimited access to the 4A-level Panmen Scenic Area.
No, Pan Pacific Suzhou -Including unlimited access to the 4A-level Panmen Scenic Area doesn't allow dogs.
Yes, parking facilities are available at Pan Pacific Suzhou -Including unlimited access to the 4A-level Panmen Scenic Area.
Yes, Pan Pacific Suzhou -Including unlimited access to the 4A-level Panmen Scenic Area has a gym.
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