Holiday Inn London Sutton by IHG
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Summary of reviewsHoliday Inn London Sutton by IHG, manages to carve a niche for itself owing to its excellent location, appealing primarily to both business travelers and families. Situated near Sutton High Street and within easy walking distance of the train station, it provides convenient access to Central London and local attractions. The serene atmosphere of the centrally located hotel strikes a perfect balance between accessibility and tranquility, further enhanced by its proximity to various amenities and medical facilities.
Guests frequently commend the hotel's breakfast, describing it as comprehensive with a diverse array of options that cater to different dietary needs, including gluten-free choices. The breakfast is often highlighted as a highlight of the stay, supported by attentive and friendly staff. Dinner experiences garner mixed reviews with some guests praising the delicious food and great service, while others raise concerns about the quality and pricing. However, the restaurant's pleasant ambiance and accommodating staff generally leave a positive impression.
The rooms receive appreciation for their spaciousness, cleanliness and comfort, particularly the family and executive rooms. Nonetheless, there are occasional mentions of upkeep issues, such as dated furnishings and inconsistent cleaning standards. The hotel’s staff consistently receives high praise across numerous reviews. Mentioned by name, staff members like Ian and Mr. Singh are commended for their friendly, welcoming and professional demeanor, significantly enhancing the overall guest experience.
The hotel provides a well-maintained gym, pool and additional wellness facilities like a sauna, steam room and jacuzzi. These amenities are popular among guests for adding value to their stay, even though the gym's size could be more accommodating. Families particularly enjoy the clean and inviting pool area, which is a hit among children and a key feature for family fun.
On the connectivity front, Wi-Fi services at the hotel present some challenges with frequent mentions of poor connectivity and reliability issues. This area clearly needs attention to meet guest expectations better. The parking options, including both outdoor and underground secure choices, are noted positively for convenience. However, the additional fees for parking are a common point of dissatisfaction among guests.
Inclusivity for families shines through with child-friendly perks like activity packs and accommodating room arrangements. Despite some areas of improvement regarding room maintenance and Wi-Fi connectivity, Holiday Inn London Sutton remains a solid pick for visitors seeking a conveniently located and comfortable base with commendable amenities and service.
Categories
Guests frequently commend the hotel's breakfast, describing it as comprehensive with a diverse array of options that cater to different dietary needs, including gluten-free choices. The breakfast is often highlighted as a highlight of the stay, supported by attentive and friendly staff. Dinner experiences garner mixed reviews with some guests praising the delicious food and great service, while others raise concerns about the quality and pricing. However, the restaurant's pleasant ambiance and accommodating staff generally leave a positive impression.
The rooms receive appreciation for their spaciousness, cleanliness and comfort, particularly the family and executive rooms. Nonetheless, there are occasional mentions of upkeep issues, such as dated furnishings and inconsistent cleaning standards. The hotel’s staff consistently receives high praise across numerous reviews. Mentioned by name, staff members like Ian and Mr. Singh are commended for their friendly, welcoming and professional demeanor, significantly enhancing the overall guest experience.
The hotel provides a well-maintained gym, pool and additional wellness facilities like a sauna, steam room and jacuzzi. These amenities are popular among guests for adding value to their stay, even though the gym's size could be more accommodating. Families particularly enjoy the clean and inviting pool area, which is a hit among children and a key feature for family fun.
On the connectivity front, Wi-Fi services at the hotel present some challenges with frequent mentions of poor connectivity and reliability issues. This area clearly needs attention to meet guest expectations better. The parking options, including both outdoor and underground secure choices, are noted positively for convenience. However, the additional fees for parking are a common point of dissatisfaction among guests.
Inclusivity for families shines through with child-friendly perks like activity packs and accommodating room arrangements. Despite some areas of improvement regarding room maintenance and Wi-Fi connectivity, Holiday Inn London Sutton remains a solid pick for visitors seeking a conveniently located and comfortable base with commendable amenities and service.
Hotel near Golf Courses
The Holiday Inn in Sutton is within driving distance of several golf courses. It provides standard amenities and comfortable accommodations, making it a practical choice for golfers.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Holiday Inn London Sutton by IHG, enjoys a prime location that has been highly praised by its guests. Ideally situated near Sutton High Street, the hotel is within walking distance of the train station, making it convenient for both business and leisure travelers. The proximity to public transport links allows for easy access to Central London with many noting it's just a brief train ride away.
Guests highlighted the convenience of the nearby shops, restaurants and attractions, which cater to a variety of needs, from dining to shopping sprees. Whether visiting for a race day at Epsom, a trip to Chessington World of Adventures or exploring London city center, the hotel's location fits the bill. The high street and local amenities are literally a stone's throw away, ensuring that everything needed is right at your doorstep.
The reviews also mention the hotel's serene environment despite being centrally located, which offers a perfect balance of accessibility and tranquility. For those with medical appointments or visits, the hotel's closeness to facilities like St Anthony’s and Royal Marsden Hospitals proves advantageous.
Overall, the Holiday Inn London Sutton provides a well-positioned base for exploring both Sutton and greater London with guests consistently noting its excellent location, good transport connections and nearby amenities.
Guests at the Holiday Inn London Sutton consistently praise the breakfast offerings, frequently describing their morning meal as great, excellent and exceptional. Many appreciate the variety available at the buffet, which caters to a range of preferences, including a full English breakfast, continental options and specific needs such as gluten-free choices.
Families particularly find the breakfast to be kid-friendly and satisfying for the younger guests. There are numerous mentions of the buffet being well-cooked and comprehensive with both hot and cold options adequately supplied. The attentive and friendly breakfast staff enhance the experience and the buffet layout works well to keep everything organized.
While some reviews note occasional issues with the temperature of the food or express a desire for even greater variety, the general consensus is that the breakfast exceeds expectations and offers excellent value for money. Overall, guests seem to leave the breakfast room satisfied and ready for their day ahead, often remarking that the breakfast is a highlight of their stay.
The dining experience at Holiday Inn London Sutton by IHG, has gathered mixed reviews from guests. Many appreciated the great and attentive service at dinner and the modern, nicely decorated restaurant. Guests noted that the food was delicious with meals being described as lovely, delicious and very nice, particularly highlighting dishes like the chicken curry and the tomato and basil soup. The hotel also caters well to gluten-free needs, which is a plus for those with dietary restrictions.
However, there were also areas of disappointment. Some felt the food quality was poor and dishes were overpriced. Complaints included slow service, undercooked or soggy food and a limited, somewhat repetitive menu. Several guests pointed out that the food was often not hot enough and the portions were small. The bar food was noted as being good and quickly delivered, though some found it overpriced.
Despite the varying opinions on the food quality and menu options, the restaurant's pleasant ambiance and good service remained consistent highlights. For those willing to overlook some of its shortcomings, the hotel offers an overall enjoyable dining experience.
Holiday Inn London Sutton by IHG, offers a range of room experiences that appear to be a mixed bag of positives and areas for improvement based on guest reviews. On the brighter side, many guests appreciated the spacious and clean rooms, which were often described as comfortable and equipped with essential amenities. The family rooms received praise for their size, making them suitable for families traveling together. Modern and updated rooms with clean and first-class facilities also garnered positive mentions, making for a pleasant stay for many.
The quiet atmosphere of the rooms was another high point, providing a peaceful environment for guests to unwind. Views from certain rooms, including those overlooking London, added an extra charm for some visitors. Executive rooms often came with added treats like refreshments, chocolates and drinks, enhancing the guest experience.
However, several reviews highlighted areas needing attention. Some rooms were noted as being small, dated and in need of maintenance, including worn carpets and outdated furnishings. Temperature control issues were recurrent with reports of rooms being too cold or too warm. Cleanliness consistency was another issue; while many rooms were spotless, others were described as dusty or not thoroughly cleaned. Broken or non-functional amenities, such as air conditioning, extractor fans and lack of basic facilities like mini-fridges, also caused dissatisfaction among some guests.
In conclusion, while Holiday Inn London Sutton offers spacious, comfortable and clean accommodation, there's a clear need for updates and maintenance in certain areas to ensure a consistently high standard across all rooms.
Travelers to the Holiday Inn London Sutton by IHG, frequently mention the overall comfort and size of the beds as a positive highlight. Many guests describe the beds as very comfortable and praise the good sleep quality provided by the mattresses. Among the varied feedback, phrases such as comfy beds, super comfy beds and beds comfy are common, reflecting a generally favorable consensus.
Specifically, large and king-sized beds are appreciated for their roominess and comfort. The reviews also commend the bed and pillow quality, noting that the soft beds and good pillows contribute significantly to a restful stay. Most guests seem to have enjoyed excellent comfort with descriptions like lovely double beds and great size comfy bed being frequent.
However, there are some mixed feelings about the beds. A portion of guests found the mattresses either too firm, too soft or altogether uncomfortable. Terms like bed was very uncomfortable, mattress was firm and uncomfortable and beds were very hard and uncomfortable indicate that not all experiences were ideal. Some guests found the beds too small, noting issues with double beds not being spacious and even resorting to sleeping in compromising positions to avoid falling out.
Despite these variations, cleanliness and the quality of sleep remain high points with mentions of clean sheets and consistently comfortable rooms. Some guests highlight that the rooms were clean with friendly staff, emphasizing an overall positive experience that, for most, included a good night's sleep on comfortable beds.
Holiday Inn London Sutton by IHG, generally receives positive feedback regarding cleanliness from its guests. Reviews frequently mention that rooms are clean, updated and presentable with some guests specifically noting spotlessly clean accommodations. Many guests appreciated the bright and comfortable rooms, remarking on their cleanliness and the hotel's well-maintained facilities.
However, there are occasional mentions of areas needing improvement. Some guests found issues such as dusty corners, unclean carpets and bathrooms not meeting expected standards. There were instances of rooms not being serviced or cleaned to the guests’ satisfaction with remarks about the need for more careful housekeeping. Despite these few negative points, the majority of reviews emphasize a clean and tidy environment, supported by friendly and helpful staff, making it a comfortable stay for many visitors.
Holiday Inn London Sutton by IHG, receives high praise for its exceptional staff. Guests consistently describe the team as friendly, welcoming and helpful with numerous mentions of their polite and professional demeanor. Many reviews highlight the attentive and accommodating nature of the reception staff, who make check-in smooth and provide excellent service throughout the stay. The front desk, bar and restaurant employees are frequently commended for their courteous and efficient service, ensuring guests feel looked after.
Particular staff members, like Ian and Mr. Singh, are singled out for their kindness and helpfulness, contributing to a pleasant experience. Guests appreciate the warm welcome and the smiles from staff who are always ready to assist. Housekeeping and leisure club teams also receive positive feedback for their friendly and efficient service.
Overall, guests are very satisfied with the hospitality at Holiday Inn London Sutton, noting that the staff's exemplary service adds significant value to their stay. The consistent commendations for the team’s friendliness and willingness to go above and beyond leave a lasting impression on guests.
The Wi-Fi experience at Holiday Inn London Sutton by IHG, is characterized by numerous connectivity issues. Many guests noted that the Wi-Fi did not work at all or was not available upon arrival with some reporting that it took until the next evening to access the internet. The connection was frequently described as weak and unreliable with instances of the Wi-Fi disconnecting upon entering rooms, leading to frustrations where guests had to re-login multiple times or even resort to purchasing local SIM cards.
While a few guests found the Wi-Fi adequate for basic needs, the overall sentiment reflects a need for significant improvement. With comments on poor internet disrupting activities such as reading the newspaper and multiple mentions of a complete lack of service on certain nights, it’s clear that the current state of the Wi-Fi does not meet guests' expectations. Given the recurring issues, it appears the hotel may be approaching a necessary period of refurbishment to address these and other infrastructure concerns.
Holiday Inn London Sutton by IHG, offers a well-received gym area that is particularly appreciated for being well-equipped and in good condition. Guests frequently highlight the positive aspect of having a range of leisure facilities, including a pool, sauna, steam room and jacuzzi, making the hotel experience more enriching. The fitness center, though sometimes described as small and cramped, is often noted as decent and adequate for a workout. Despite its size, many guests find the gym to be very good with excellent facilities contributing to a relaxing and enjoyable stay. The presence of a health club with a spacious and relaxing sauna also adds to the overall satisfaction. In summary, the gym, along with the additional wellness facilities, enhances the appeal of the hotel, albeit with a few remarks on its limited space.
Holiday Inn London Sutton by IHG, boasts a swimming pool that has garnered much praise from guests, particularly families. The pool area is described as lovely and clean with a quiet and warm ambiance that makes it an ideal spot for relaxation. It's a hit among children, who seem to thoroughly enjoy the swimming facilities. The pool's benefits extend to its well-maintained condition and cleanliness with several mentions of a large, replenished pool that meets high standards.
Guests also appreciate the indoor setting, which adds comfort and accessibility regardless of the weather. The pool is often highlighted as part of the overall positive experience at the hotel's health club, complete with a jacuzzi and spa facilities. Despite some concerns about occasional closures, refurbishments and moments when facilities were only partially available, the overall sentiment leans positive. Users describe the pool as brilliant and impressive with specific remarks about its suitability for sporting activities and general use.
However, some reviews note issues such as overcrowding during specific times and cleanliness concerns in the changing rooms. A few guests found the pool a bit small and dated and there were occasional mentions of the pool being cold or not operational. Despite these drawbacks, the pool is frequently highlighted as a significant advantage of staying at this hotel, especially for families with children looking for a fun and relaxing experience.
The Holiday Inn London Sutton offers a range of parking options for guests with many reviewers noting the availability and convenience of the on-site parking facilities. The parking is described as inclusive, easy and plentiful with some guests highlighting that there are both outdoor and underground options available. Secure parking is another positive feature mentioned in the reviews.
However, a recurring theme is the additional cost for parking. Many guests expressed dissatisfaction with the parking fees, which are seen as expensive with charges ranging from £8 to £16 per day. Some felt that parking should be free for hotel guests, especially considering the already high cost of the charges. Despite this, a few reviewers found the parking costs to be reasonably priced for the location.
The parking spaces themselves received mixed feedback. Some guests appreciated the spacious and ample availability, while others found the spaces to be small and tightly spaced. Issues with car park management and lack of clear instructions were also noted by a few guests.
Overall, while the Holiday Inn London Sutton provides adequate and secure parking options, the additional fees and occasional management issues were points of contention for some guests.
Holiday Inn London Sutton by IHG, offers a welcoming environment for families, seamlessly blending convenience and comfort with family-friendly amenities. Families consistently praised the hotel for its great pool, which was a standout feature for kids, ensuring many enjoyable and fun-filled moments. The spacious, clean and well-appointed family rooms were highlighted as perfect accommodations, comfortable for a family of four and ideal for both short and extended stays.
The hotel is also noted for its child-friendly atmosphere and thoughtful extras such as cute princess coloring packs and activity packs, which delighted the younger guests. Smaller portions of food catered specifically for children and complimentary offerings like free breakfast and dinner added to the overall positive experience for families. Additionally, ice lollies and other fun surprises made the stay even more memorable for the little ones.
Multiple guests have mentioned the hotel as an excellent venue for family events and celebrations, including birthdays, further emphasizing its suitability for group gatherings. Easy parking and a convenient location, especially for visiting nearby attractions like Chessington, were additional perks appreciated by families.
Overall, the Holiday Inn London Sutton is highly recommended for families seeking a cozy, peaceful and enjoyable stay with numerous amenities tailored for children and family activities. Families can expect to feel like valued guests with a host of activities and conveniences that make traveling with kids not only easy but also fun and memorable.
The Holiday Inn London Sutton by IHG, often garners praise for its staff professionalism and the cleanliness of its facilities. Many guests find the hotel to be superb and excellent in terms of service, maintaining a typical four-star standard with friendly and helpful staff both at reception and in the restaurant. The rooms are described as clean, comfortable and of a good size, especially appreciated by families who also enjoyed free activity packs for children.
The hotel boasts a lovely clean pool, which adds to its four-star facility status. Despite these positive attributes, some reviews indicate that the hotel's overall experience does not consistently meet the four-star expectations, citing outdated decor and a need for room refurbishments. Some guests feel that the quality and value are more aligned with a three-star experience and a few express dissatisfaction with the hotel not fully living up to its claimed rating.
Nonetheless, the hotel does maintain a good quality of services and an elegant atmosphere, which met the four-star expectations for many. Overall, it seems that while some aspects could use improvement, the Holiday Inn London Sutton generally offers good accommodation with commendable service.
Holiday Inn London Sutton by IHG, receives commendable feedback from business travelers. Known as a business conference hotel, it caters efficiently to work-related events such as business conferences and training days. Guests appreciate the easy communication with staff and the helpful assistance, especially in arranging taxi services. The hotel is noted for its convenient location, making it ideal for work trips.
Rooms are well suited for business purposes, offering finely furnished workspaces and helpful desks that facilitate working conditions. Cleanliness of the rooms is also positively acknowledged. Although some mention that the hotel might soon undergo refitting, its current state remains satisfactory for regular business travel needs. Overall, Holiday Inn London Sutton is recognized as a strong choice for those traveling for work.
Holiday Inn London Sutton, an IHG Hotel, receives positive feedback for its accessibility features. The hotel boasts an accessible pool and rooms, ensuring a comfortable stay for guests with disabilities. The elevator is consistently accessible and the hotel is noted as disabled and wheelchair-friendly with facilities designed to accommodate disabled persons. Its location is also commendable, being easily accessible and surrounded by various services such as shops and restaurants.
Guests appreciate the good parking availability, although it's chargeable. The hotel's layout includes easy walkways and a consistently accessible lift, making navigation simpler for those with mobility issues. While the air conditioning and most facilities cater well to disabled guests, some areas require improvement. Issues such as heavy doors, limited hand liquid in the bathrooms and a lack of guaranteed walk-in showers were highlighted. Additionally, signage to the parking area and lobby could be more informative.
Overall, the hotel provides a comfortable and accessible environment for disabled guests, though addressing a few specific areas could enhance the experience further.
The heated pool at Holiday Inn London Sutton by IHG, is frequently praised by guests for its comfortable temperature and enjoyable experience. Families particularly appreciate the pool, noting that children loved the warm water. In addition to the pool, the facilities include a nice jacuzzi, enhancing the overall spa experience. Despite occasional closures without prior notification, the swimming pool is generally regarded as a great feature of the hotel with its large size and heated advantage standing out in reviews.
The Holiday Inn London Sutton by IHG, boasts a variety of amenities that make it a great choice for travelers. One standout feature frequently mentioned is the indoor pool, which has garnered much praise for being very nice and inviting. Guests rave about how much their children loved the pool, making it a hit for families. The availability of a good pool area, which includes facilities like a large pool, hot tub, jacuzzi, gym, sauna and steam room, offers a well-rounded experience for both relaxation and recreation. Some reviews highlight that the water in the pool is warm, contributing to a pleasant swimming experience.
While there are occasional mentions of the indoor pool being small or undergoing cleaning, overall, the sentiment is positive with many describing the pool as amazing, excellent and even the highlight of their stay. The pool's late operating hours, open until 9pm, also add flexibility for guests to enjoy a swim at their convenience.
The pool at Holiday Inn London Sutton offers a comprehensive aquatic experience, suitable for both kids and adults, enhancing the overall quality of stay at the hotel.
Location Show Map
Location
Guests highlighted the convenience of the nearby shops, restaurants and attractions, which cater to a variety of needs, from dining to shopping sprees. Whether visiting for a race day at Epsom, a trip to Chessington World of Adventures or exploring London city center, the hotel's location fits the bill. The high street and local amenities are literally a stone's throw away, ensuring that everything needed is right at your doorstep.
The reviews also mention the hotel's serene environment despite being centrally located, which offers a perfect balance of accessibility and tranquility. For those with medical appointments or visits, the hotel's closeness to facilities like St Anthony’s and Royal Marsden Hospitals proves advantageous.
Overall, the Holiday Inn London Sutton provides a well-positioned base for exploring both Sutton and greater London with guests consistently noting its excellent location, good transport connections and nearby amenities.
Breakfast
Families particularly find the breakfast to be kid-friendly and satisfying for the younger guests. There are numerous mentions of the buffet being well-cooked and comprehensive with both hot and cold options adequately supplied. The attentive and friendly breakfast staff enhance the experience and the buffet layout works well to keep everything organized.
While some reviews note occasional issues with the temperature of the food or express a desire for even greater variety, the general consensus is that the breakfast exceeds expectations and offers excellent value for money. Overall, guests seem to leave the breakfast room satisfied and ready for their day ahead, often remarking that the breakfast is a highlight of their stay.
Dinner
However, there were also areas of disappointment. Some felt the food quality was poor and dishes were overpriced. Complaints included slow service, undercooked or soggy food and a limited, somewhat repetitive menu. Several guests pointed out that the food was often not hot enough and the portions were small. The bar food was noted as being good and quickly delivered, though some found it overpriced.
Despite the varying opinions on the food quality and menu options, the restaurant's pleasant ambiance and good service remained consistent highlights. For those willing to overlook some of its shortcomings, the hotel offers an overall enjoyable dining experience.
Rooms
The quiet atmosphere of the rooms was another high point, providing a peaceful environment for guests to unwind. Views from certain rooms, including those overlooking London, added an extra charm for some visitors. Executive rooms often came with added treats like refreshments, chocolates and drinks, enhancing the guest experience.
However, several reviews highlighted areas needing attention. Some rooms were noted as being small, dated and in need of maintenance, including worn carpets and outdated furnishings. Temperature control issues were recurrent with reports of rooms being too cold or too warm. Cleanliness consistency was another issue; while many rooms were spotless, others were described as dusty or not thoroughly cleaned. Broken or non-functional amenities, such as air conditioning, extractor fans and lack of basic facilities like mini-fridges, also caused dissatisfaction among some guests.
In conclusion, while Holiday Inn London Sutton offers spacious, comfortable and clean accommodation, there's a clear need for updates and maintenance in certain areas to ensure a consistently high standard across all rooms.
Beds
Specifically, large and king-sized beds are appreciated for their roominess and comfort. The reviews also commend the bed and pillow quality, noting that the soft beds and good pillows contribute significantly to a restful stay. Most guests seem to have enjoyed excellent comfort with descriptions like lovely double beds and great size comfy bed being frequent.
However, there are some mixed feelings about the beds. A portion of guests found the mattresses either too firm, too soft or altogether uncomfortable. Terms like bed was very uncomfortable, mattress was firm and uncomfortable and beds were very hard and uncomfortable indicate that not all experiences were ideal. Some guests found the beds too small, noting issues with double beds not being spacious and even resorting to sleeping in compromising positions to avoid falling out.
Despite these variations, cleanliness and the quality of sleep remain high points with mentions of clean sheets and consistently comfortable rooms. Some guests highlight that the rooms were clean with friendly staff, emphasizing an overall positive experience that, for most, included a good night's sleep on comfortable beds.
Cleanliness
However, there are occasional mentions of areas needing improvement. Some guests found issues such as dusty corners, unclean carpets and bathrooms not meeting expected standards. There were instances of rooms not being serviced or cleaned to the guests’ satisfaction with remarks about the need for more careful housekeeping. Despite these few negative points, the majority of reviews emphasize a clean and tidy environment, supported by friendly and helpful staff, making it a comfortable stay for many visitors.
Staff
Particular staff members, like Ian and Mr. Singh, are singled out for their kindness and helpfulness, contributing to a pleasant experience. Guests appreciate the warm welcome and the smiles from staff who are always ready to assist. Housekeeping and leisure club teams also receive positive feedback for their friendly and efficient service.
Overall, guests are very satisfied with the hospitality at Holiday Inn London Sutton, noting that the staff's exemplary service adds significant value to their stay. The consistent commendations for the team’s friendliness and willingness to go above and beyond leave a lasting impression on guests.
Wi-Fi
While a few guests found the Wi-Fi adequate for basic needs, the overall sentiment reflects a need for significant improvement. With comments on poor internet disrupting activities such as reading the newspaper and multiple mentions of a complete lack of service on certain nights, it’s clear that the current state of the Wi-Fi does not meet guests' expectations. Given the recurring issues, it appears the hotel may be approaching a necessary period of refurbishment to address these and other infrastructure concerns.
Gym
Pool
Guests also appreciate the indoor setting, which adds comfort and accessibility regardless of the weather. The pool is often highlighted as part of the overall positive experience at the hotel's health club, complete with a jacuzzi and spa facilities. Despite some concerns about occasional closures, refurbishments and moments when facilities were only partially available, the overall sentiment leans positive. Users describe the pool as brilliant and impressive with specific remarks about its suitability for sporting activities and general use.
However, some reviews note issues such as overcrowding during specific times and cleanliness concerns in the changing rooms. A few guests found the pool a bit small and dated and there were occasional mentions of the pool being cold or not operational. Despite these drawbacks, the pool is frequently highlighted as a significant advantage of staying at this hotel, especially for families with children looking for a fun and relaxing experience.
Parking
However, a recurring theme is the additional cost for parking. Many guests expressed dissatisfaction with the parking fees, which are seen as expensive with charges ranging from £8 to £16 per day. Some felt that parking should be free for hotel guests, especially considering the already high cost of the charges. Despite this, a few reviewers found the parking costs to be reasonably priced for the location.
The parking spaces themselves received mixed feedback. Some guests appreciated the spacious and ample availability, while others found the spaces to be small and tightly spaced. Issues with car park management and lack of clear instructions were also noted by a few guests.
Overall, while the Holiday Inn London Sutton provides adequate and secure parking options, the additional fees and occasional management issues were points of contention for some guests.
Family
The hotel is also noted for its child-friendly atmosphere and thoughtful extras such as cute princess coloring packs and activity packs, which delighted the younger guests. Smaller portions of food catered specifically for children and complimentary offerings like free breakfast and dinner added to the overall positive experience for families. Additionally, ice lollies and other fun surprises made the stay even more memorable for the little ones.
Multiple guests have mentioned the hotel as an excellent venue for family events and celebrations, including birthdays, further emphasizing its suitability for group gatherings. Easy parking and a convenient location, especially for visiting nearby attractions like Chessington, were additional perks appreciated by families.
Overall, the Holiday Inn London Sutton is highly recommended for families seeking a cozy, peaceful and enjoyable stay with numerous amenities tailored for children and family activities. Families can expect to feel like valued guests with a host of activities and conveniences that make traveling with kids not only easy but also fun and memorable.
4 Star
The hotel boasts a lovely clean pool, which adds to its four-star facility status. Despite these positive attributes, some reviews indicate that the hotel's overall experience does not consistently meet the four-star expectations, citing outdated decor and a need for room refurbishments. Some guests feel that the quality and value are more aligned with a three-star experience and a few express dissatisfaction with the hotel not fully living up to its claimed rating.
Nonetheless, the hotel does maintain a good quality of services and an elegant atmosphere, which met the four-star expectations for many. Overall, it seems that while some aspects could use improvement, the Holiday Inn London Sutton generally offers good accommodation with commendable service.
Business
Rooms are well suited for business purposes, offering finely furnished workspaces and helpful desks that facilitate working conditions. Cleanliness of the rooms is also positively acknowledged. Although some mention that the hotel might soon undergo refitting, its current state remains satisfactory for regular business travel needs. Overall, Holiday Inn London Sutton is recognized as a strong choice for those traveling for work.
Accessible
Guests appreciate the good parking availability, although it's chargeable. The hotel's layout includes easy walkways and a consistently accessible lift, making navigation simpler for those with mobility issues. While the air conditioning and most facilities cater well to disabled guests, some areas require improvement. Issues such as heavy doors, limited hand liquid in the bathrooms and a lack of guaranteed walk-in showers were highlighted. Additionally, signage to the parking area and lobby could be more informative.
Overall, the hotel provides a comfortable and accessible environment for disabled guests, though addressing a few specific areas could enhance the experience further.
Heated Pool
Indoor Pool
While there are occasional mentions of the indoor pool being small or undergoing cleaning, overall, the sentiment is positive with many describing the pool as amazing, excellent and even the highlight of their stay. The pool's late operating hours, open until 9pm, also add flexibility for guests to enjoy a swim at their convenience.
The pool at Holiday Inn London Sutton offers a comprehensive aquatic experience, suitable for both kids and adults, enhancing the overall quality of stay at the hotel.
Yes, Holiday Inn London Sutton by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn London Sutton by IHG.
No, Holiday Inn London Sutton by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn London Sutton by IHG.
Yes, Holiday Inn London Sutton by IHG has a gym.
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