The Royal Sutton
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Summary of reviewsThe Royal Sutton enjoys accolades for its prime central location, offering guests convenient access to various local amenities and public transport options, including the nearby train station. Visitors appreciate its proximity to shops, town hall and dining options, making it ideal for short stays and events. Despite some noise and room quality issues, the friendly staff and ample parking often mitigate these concerns, making it a practical choice for visitors.
Breakfast at the hotel receives mixed reviews. While some guests find the continental breakfast satisfactory and convenient, others feel it lacks variety and essential items. Inconsistent availability and service issues also detract from the experience. Improvements in variety and consistency could substantially enhance guest satisfaction.
Conversely, dinner at The Royal Sutton is highly praised. Guests commend the excellent quality and value of the food with specific dishes and the ambiance of the bar and pub frequently mentioned positively. Despite minor critiques regarding slow service and early food availability, the overall dining experience is favorably received.
Guest reviews on the rooms are mixed. Positively, rooms are often described as spacious, clean, comfortable and well-equipped. However, temperature control issues, outdated decor and noise are common complaints. Despite these, the staff's friendliness and room cleanliness are consistently highlighted, making it a decent choice for those seeking a well-located, clean and spacious room.
Cleanliness is frequently praised with many guests describing the rooms as very clean and comfortable. However, occasional lapses in cleaning and bathroom maintenance are noted. Overall, the hotel is seen as a clean and central accommodation.
The staff at The Royal Sutton are consistently praised for their friendliness and helpfulness. They contribute significantly to the welcoming atmosphere, ensuring guests feel cared for. The professional and approachable nature of the staff enhances the overall guest experience.
WiFi availability is a weak point with access mainly limited to public areas and spotty signal strength. Guests needing reliable internet access may find this aspect disappointing.
Parking is a standout feature with extensive and complimentary facilities that are highly appreciated by guests. The central location and ease of parking contribute positively to the overall guest experience.
The hotel is family-friendly, offering spacious and comfortable family rooms. Despite some minor concerns about amenities and noise, it is an appealing option for families.
The beds receive mixed reviews with some guests finding them very comfortable and others noting issues with mattress quality and comfort. The overall sleeping experience varies, highlighting the need for improvement in bed quality.
In summary, The Royal Sutton offers a convenient and friendly accommodation option with notable strengths in location, staff service, parking and dinner quality. However, areas such as breakfast variety, WiFi access and bed quality could benefit from enhancements to improve the overall guest experience.
Categories
Breakfast at the hotel receives mixed reviews. While some guests find the continental breakfast satisfactory and convenient, others feel it lacks variety and essential items. Inconsistent availability and service issues also detract from the experience. Improvements in variety and consistency could substantially enhance guest satisfaction.
Conversely, dinner at The Royal Sutton is highly praised. Guests commend the excellent quality and value of the food with specific dishes and the ambiance of the bar and pub frequently mentioned positively. Despite minor critiques regarding slow service and early food availability, the overall dining experience is favorably received.
Guest reviews on the rooms are mixed. Positively, rooms are often described as spacious, clean, comfortable and well-equipped. However, temperature control issues, outdated decor and noise are common complaints. Despite these, the staff's friendliness and room cleanliness are consistently highlighted, making it a decent choice for those seeking a well-located, clean and spacious room.
Cleanliness is frequently praised with many guests describing the rooms as very clean and comfortable. However, occasional lapses in cleaning and bathroom maintenance are noted. Overall, the hotel is seen as a clean and central accommodation.
The staff at The Royal Sutton are consistently praised for their friendliness and helpfulness. They contribute significantly to the welcoming atmosphere, ensuring guests feel cared for. The professional and approachable nature of the staff enhances the overall guest experience.
WiFi availability is a weak point with access mainly limited to public areas and spotty signal strength. Guests needing reliable internet access may find this aspect disappointing.
Parking is a standout feature with extensive and complimentary facilities that are highly appreciated by guests. The central location and ease of parking contribute positively to the overall guest experience.
The hotel is family-friendly, offering spacious and comfortable family rooms. Despite some minor concerns about amenities and noise, it is an appealing option for families.
The beds receive mixed reviews with some guests finding them very comfortable and others noting issues with mattress quality and comfort. The overall sleeping experience varies, highlighting the need for improvement in bed quality.
In summary, The Royal Sutton offers a convenient and friendly accommodation option with notable strengths in location, staff service, parking and dinner quality. However, areas such as breakfast variety, WiFi access and bed quality could benefit from enhancements to improve the overall guest experience.
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Parking
Guest Reviews
The Royal Sutton boasts a prime location that consistently receives high praise from its guests. Positioned centrally, it offers convenient access to various local amenities, making it an ideal choice for visitors. The proximity to the train station, just a short walk away, ensures easy connectivity to Birmingham New Street and beyond. Guests appreciate the hotel's closeness to the town hall, shops and public transport options.
The location's practicality extends to those visiting for specific events or family connections in Sutton Coldfield. Several reviews highlight the hotel as well-suited for short stays, particularly due to its good value for money and clean, comfortable rooms. The central position also means guests have no trouble finding nearby dining options, adding to the convenience.
Despite the overwhelmingly positive feedback about the location, some critiques mention noise levels and room quality that did not meet expectations. However, the friendly staff and handy parking often helped mitigate these issues. Overall, The Royal Sutton stands out as a strategically placed, practical accommodation choice with most guests finding its central location highly advantageous.
The Royal Sutton offers a continental breakfast that features a selection of cereals, croissants and yogurt to start the day. Guests have noted both positive and negative aspects of the breakfast offerings. On the positive side, some have described the breakfast as excellent, great and really nice with a good selection and the convenience of being inclusive with the room at no extra charge. The complimentary and self-serve nature of the breakfast was appreciated by some guests, as it was sufficient to kickstart their day.
However, there are considerable areas for improvement. The breakfast has been described as basic, very limited in choice and lacking in essential items such as toast, hot water for drinks and orange juice. Several guests felt that the breakfast did not provide good value for money, suggesting it was improper for the £7 charge and noted the absence of a hot breakfast despite expectations. Inconsistent breakfast availability and early morning service issues were also flagged with some guests arriving to find no breakfast at all due to staffing issues.
While the friendly staff received some praise, there were also instances where guests reported a lack of local knowledge to help with breakfast alternatives. Overall, the breakfast experience at The Royal Sutton could benefit from additional variety, improved consistency and better value to meet guest expectations more effectively.
Dinner at The Royal Sutton generally receives high praise from its guests. Many remark on the excellent quality of the food, describing it as fantastic, delicious and good value for money. Notably, the street food cooked fresh late at night was a standout with one guest particularly appreciating fresh food served at 23.40. Several guests enjoyed specific dishes, like pizza and a meal featuring prawns for starters and fish and chips for the main course.
In addition to the commendations for the food, the bar and restaurant ambiance also garnered positive feedback. Patrons found the bar and pub to be nice settings with a good selection of drinks. Reasonably priced drinks and meals in the bar added to a satisfying dining experience.
However, some reviews did include minor critiques. Instances of slow food service were mentioned and there was a note about food availability ending early in the evening. Despite these few concerns, the overall impression of the dinner at The Royal Sutton is very positive with guests enjoying both the food and the welcoming environment provided by attentive staff.
The guest reviews about The Royal Sutton provide a mix of opinions regarding the rooms. Several visitors praised the rooms for being spacious, clean and comfortable with some highlighting the modern amenities and pleasant decor. Guests appreciated the well-equipped facilities, including good-sized bathrooms, large bathtubs and comfortable beds. The convenient location near the town and the tasty meals at the bar were also noted as positive aspects.
However, some reviews pointed out areas needing improvement. Issues such as rooms being too hot or too cold, outdated decor, lumpy mattresses and occasional noise from the bar and traffic were mentioned. Some guests experienced problems with the temperature and maintenance, including broken windows and blocked sinks. Despite these drawbacks, the staff received compliments for their friendliness and the overall cleanliness of the rooms was frequently highlighted.
In summary, The Royal Sutton offers generally comfortable and well-sized rooms with modern amenities, but it faces some challenges with room maintenance and noise levels. For those looking for a conveniently located, clean and spacious room, it can be a suitable option, though potential guests might want to inquire about room specifics and noise levels before booking.
The beds at The Royal Sutton have received mixed reviews. On the positive side, many guests have praised the beds as being very comfortable with some mentioning the crisp and soft bed linens adding to their overall comfort. Cleanliness and quiet surroundings, despite a nightclub nearby, also contributed to the pleasant experience.
However, a significant number of reviews highlighted issues with comfort and quality. Common concerns included mattresses being lumpy, hard and in some cases allowing guests to feel the springs. A few reviews specifically noted stained and cheaply made mattresses. Additionally, several guests found the beds to be very low to the floor, which detracted from the overall sleeping experience.
Overall, while some guests had a comfortable night's sleep, others faced challenges due to the varying quality and condition of the mattresses.
The Royal Sutton has garnered varied feedback regarding its cleanliness, but there are a number of highlights worth noting. Many guests affirm that rooms are generally very clean with adjectives such as "spotless," "very clean," and "clean and comfortable" used frequently. The hotel staff also receive positive mentions for being friendly, helpful and welcoming. Guests appreciated the efforts at maintaining a tidy environment with clean bedrooms and well-stocked bathrooms.
However, there are occasional remarks indicating areas needing attention. Some guests reported specific issues like rooms not being entirely clean upon arrival or bathrooms that could do with some updating and repairs. Despite these few concerns, the overall impression is that The Royal Sutton is a clean and central accommodation option with a commitment to guest comfort and service.
At The Royal Sutton, the staff consistently leave a lasting impression on guests. Known for being extremely friendly and helpful, they go above and beyond to make sure guests feel welcomed and cared for. The receptionists, in particular, have been highlighted for their exceptional friendliness and professionalism, ensuring a pleasant start to every guest's stay. Whether it’s the bar staff with their warm demeanor or the overall team’s accommodating nature, the level of service provided is exceptional.
Guests frequently mentioned how the staff’s sense of humor and approachability contributed to an enjoyable atmosphere. The commitment to service is evident through the highly praised informative and talkative interactions, making visitors feel at ease. Even under the occasional less-than-perfect interaction, the majority find the staff to be excellent, lovely and very accommodating.
Above all, it’s the personal touches and cheerful attitudes that set the team apart. Staff members are frequently described as helpful in every way, contributing significantly to the overall satisfaction of the travelers. The blend of professionalism and genuine friendliness creates a welcoming environment where the staff’s efforts do not go unnoticed by the guests.
The overall feedback regarding the WiFi at The Royal Sutton suggests that it is not one of the hotel's strong points. Guests noted that the WiFi availability is limited and primarily accessible in public spaces rather than in individual rooms. Some reviews also mentioned the inconvenience of having to call for a WiFi code and experiencing poor signal strength. Therefore, potential visitors who prioritize a reliable and easily accessible WiFi connection may need to consider these aspects when planning their stay.
The Royal Sutton offers guests the convenience of extensive and complimentary parking facilities. Located in the center of town, the hotel boasts a large car park that provides ample space even for bigger vehicles. The inclusion of parking in the room price is a notable advantage for guests. Reviews consistently highlight the ease of parking with plenty of spaces available, making it a stress-free experience. Despite the car park being described as a bit tight by some, the overall sentiment is highly positive with many guests appreciating the on-site parking as a key benefit of their stay.
The Royal Sutton offers an appealing option for families, making it a convenient choice for those traveling with children. The family rooms, situated on the first floor, provide easy access and are described as spacious and comfortable, accommodating both small and larger family groups effectively. This makes the hotel an ideal location for family get-togethers. While some concerns about room amenities and occasional noise disruptions were noted, the overall impression points to a hotel that caters well to family needs.
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Location
The location's practicality extends to those visiting for specific events or family connections in Sutton Coldfield. Several reviews highlight the hotel as well-suited for short stays, particularly due to its good value for money and clean, comfortable rooms. The central position also means guests have no trouble finding nearby dining options, adding to the convenience.
Despite the overwhelmingly positive feedback about the location, some critiques mention noise levels and room quality that did not meet expectations. However, the friendly staff and handy parking often helped mitigate these issues. Overall, The Royal Sutton stands out as a strategically placed, practical accommodation choice with most guests finding its central location highly advantageous.
Breakfast
However, there are considerable areas for improvement. The breakfast has been described as basic, very limited in choice and lacking in essential items such as toast, hot water for drinks and orange juice. Several guests felt that the breakfast did not provide good value for money, suggesting it was improper for the £7 charge and noted the absence of a hot breakfast despite expectations. Inconsistent breakfast availability and early morning service issues were also flagged with some guests arriving to find no breakfast at all due to staffing issues.
While the friendly staff received some praise, there were also instances where guests reported a lack of local knowledge to help with breakfast alternatives. Overall, the breakfast experience at The Royal Sutton could benefit from additional variety, improved consistency and better value to meet guest expectations more effectively.
Dinner
In addition to the commendations for the food, the bar and restaurant ambiance also garnered positive feedback. Patrons found the bar and pub to be nice settings with a good selection of drinks. Reasonably priced drinks and meals in the bar added to a satisfying dining experience.
However, some reviews did include minor critiques. Instances of slow food service were mentioned and there was a note about food availability ending early in the evening. Despite these few concerns, the overall impression of the dinner at The Royal Sutton is very positive with guests enjoying both the food and the welcoming environment provided by attentive staff.
Rooms
However, some reviews pointed out areas needing improvement. Issues such as rooms being too hot or too cold, outdated decor, lumpy mattresses and occasional noise from the bar and traffic were mentioned. Some guests experienced problems with the temperature and maintenance, including broken windows and blocked sinks. Despite these drawbacks, the staff received compliments for their friendliness and the overall cleanliness of the rooms was frequently highlighted.
In summary, The Royal Sutton offers generally comfortable and well-sized rooms with modern amenities, but it faces some challenges with room maintenance and noise levels. For those looking for a conveniently located, clean and spacious room, it can be a suitable option, though potential guests might want to inquire about room specifics and noise levels before booking.
Beds
However, a significant number of reviews highlighted issues with comfort and quality. Common concerns included mattresses being lumpy, hard and in some cases allowing guests to feel the springs. A few reviews specifically noted stained and cheaply made mattresses. Additionally, several guests found the beds to be very low to the floor, which detracted from the overall sleeping experience.
Overall, while some guests had a comfortable night's sleep, others faced challenges due to the varying quality and condition of the mattresses.
Cleanliness
However, there are occasional remarks indicating areas needing attention. Some guests reported specific issues like rooms not being entirely clean upon arrival or bathrooms that could do with some updating and repairs. Despite these few concerns, the overall impression is that The Royal Sutton is a clean and central accommodation option with a commitment to guest comfort and service.
Staff
Guests frequently mentioned how the staff’s sense of humor and approachability contributed to an enjoyable atmosphere. The commitment to service is evident through the highly praised informative and talkative interactions, making visitors feel at ease. Even under the occasional less-than-perfect interaction, the majority find the staff to be excellent, lovely and very accommodating.
Above all, it’s the personal touches and cheerful attitudes that set the team apart. Staff members are frequently described as helpful in every way, contributing significantly to the overall satisfaction of the travelers. The blend of professionalism and genuine friendliness creates a welcoming environment where the staff’s efforts do not go unnoticed by the guests.
Wi-Fi
Parking
Family
No, The Royal Sutton doesn't have any pool.
No, a spa isn't available at The Royal Sutton.
No, The Royal Sutton doesn't allow dogs.
Yes, parking facilities are available at The Royal Sutton.
No, The Royal Sutton doesn't have a gym.
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