Best Western Sur
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Summary of reviewsSur Plaza Hotel in Sur, Oman, is well-regarded for offering a comfortable and convenient accommodation option for travelers. Strategically located on the outskirts but easily accessible from the city center, it serves as an ideal stopover for those exploring popular destinations such as Wahiba Sands and Nizwa, along with nearby attractions like Wadi Shab. Despite its industrial surroundings, the hotel's practical location and easy access, coupled with nearby amenities, add to its appeal.
Breakfast at Sur Plaza Hotel receives high praise for its extensive and varied buffet, featuring fresh omelettes, waffles and a diverse selection of sweet and savory options. Guests find the breakfast delicious, satisfying and well-suited to different tastes. Dining by the pool or on the terrace enhances the overall experience. While a few guests felt improvements were needed in terms of stocking and variety, particularly for vegetarians, the overall sentiment remains positive.
The dinner experience is equally commended, especially for the evening buffet by the pool, offering a wide range of dishes including grilled meats and Indian cuisine. The BBQ events on Thursdays and Fridays are particularly popular. Although some guests found the dinner prices on the higher side, the majority appreciate the variety, quality and value for money.
Guests frequently praise the rooms at Sur Plaza Hotel for their cleanliness, spaciousness and comfortable beds. The rooms are well-equipped with modern amenities, though some guests note that the decor and furniture could benefit from updating. Despite occasional noise from street-facing rooms and minor mustiness, the positive reviews highlight the hotel's commitment to cleanliness and comfort.
Cleanliness is a standout feature across the hotel, from the spotless rooms to the well-maintained common areas and bathrooms. The pool, while receiving mixed reviews regarding maintenance, is generally appreciated as a clean and relaxing space.
The hotel's staff is highly commended for their politeness, attentiveness and friendly nature, contributing significantly to guests' overall experience. The reception team is particularly noted for their cheerful and professional demeanor.
Wi-Fi connectivity at the hotel receives mixed reviews; some guests find it reliable while others encounter issues with consistency and speed. However, the presence of a modern and well-maintained gym, along with the pool, adds to the hotel’s offerings.
The parking facilities are also well-received with ample and convenient free parking available in front of the hotel, making it easy for guests to park their vehicles.
Families find Sur Plaza Hotel accommodating with family suites and connecting rooms that offer ample space and comfort. While there are no designated play areas or children's swimming pools, the overall family-friendly atmosphere and excellent service make it a good choice for those traveling with children.
Overall, Sur Plaza Hotel offers a reliable and comfortable stay with a range of positive features from its strategic location and excellent breakfast to its clean rooms and friendly staff, making it a notable choice for travelers passing through Sur.
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Breakfast at Sur Plaza Hotel receives high praise for its extensive and varied buffet, featuring fresh omelettes, waffles and a diverse selection of sweet and savory options. Guests find the breakfast delicious, satisfying and well-suited to different tastes. Dining by the pool or on the terrace enhances the overall experience. While a few guests felt improvements were needed in terms of stocking and variety, particularly for vegetarians, the overall sentiment remains positive.
The dinner experience is equally commended, especially for the evening buffet by the pool, offering a wide range of dishes including grilled meats and Indian cuisine. The BBQ events on Thursdays and Fridays are particularly popular. Although some guests found the dinner prices on the higher side, the majority appreciate the variety, quality and value for money.
Guests frequently praise the rooms at Sur Plaza Hotel for their cleanliness, spaciousness and comfortable beds. The rooms are well-equipped with modern amenities, though some guests note that the decor and furniture could benefit from updating. Despite occasional noise from street-facing rooms and minor mustiness, the positive reviews highlight the hotel's commitment to cleanliness and comfort.
Cleanliness is a standout feature across the hotel, from the spotless rooms to the well-maintained common areas and bathrooms. The pool, while receiving mixed reviews regarding maintenance, is generally appreciated as a clean and relaxing space.
The hotel's staff is highly commended for their politeness, attentiveness and friendly nature, contributing significantly to guests' overall experience. The reception team is particularly noted for their cheerful and professional demeanor.
Wi-Fi connectivity at the hotel receives mixed reviews; some guests find it reliable while others encounter issues with consistency and speed. However, the presence of a modern and well-maintained gym, along with the pool, adds to the hotel’s offerings.
The parking facilities are also well-received with ample and convenient free parking available in front of the hotel, making it easy for guests to park their vehicles.
Families find Sur Plaza Hotel accommodating with family suites and connecting rooms that offer ample space and comfort. While there are no designated play areas or children's swimming pools, the overall family-friendly atmosphere and excellent service make it a good choice for those traveling with children.
Overall, Sur Plaza Hotel offers a reliable and comfortable stay with a range of positive features from its strategic location and excellent breakfast to its clean rooms and friendly staff, making it a notable choice for travelers passing through Sur.
Family Friendly Hotel
This hotel combines modern conveniences with family-friendly services. It offers an outdoor swimming pool and a game room, and the on-site restaurant caters to varying dietary preferences, including kid-friendly options.
Hotel with Swimming Pool
A reliable hotel in Sur with a swimming pool, ideal for both business and leisure travelers. Its pool offers a relaxing environment for unwinding after a busy day.
Hotel with Parking
Located in Sur, this hotel provides parking and is conveniently situated near local attractions. Its location on the boardwalk and proximity to key sites make it a practical choice.
Accessible Hotel
This hotel provides increased accessibility and accessible parking. It also has an elevator for access to upper floors.
3-Star Hotel
This hotel offers a blend of modern comfort and Omani charm. It features an outdoor pool, fitness center, and an on-site restaurant serving diverse cuisine. The rooms are well-equipped, ensuring a comfortable stay for both leisure and business travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Business Hotel
Hotel with Gym
Hotel for Yoga
Guest Reviews
Sur Plaza Hotel in Sur offers a convenient and strategically positioned accommodation option for travelers. While the hotel is situated on the outskirts of the city, its location on a main thoroughfare ensures easy access for those with a car. This makes it an ideal stopover for those traveling to popular destinations like Wahiba Sands or Nizwa, as well as exploring nearby attractions such as Wadi Shab.
The hotel is a short drive from the city center, typically around 10-15 minutes by car, making it practical for visitors looking to explore Sur's main attractions, markets and beaches. Additionally, parking is easily available right out front, adding to the convenience for those traveling by car. Despite being located slightly away from the central hub, the area around the hotel includes a supermarket, shops and restaurants, ensuring that guests have nearby amenities.
While the Sur Plaza Hotel is perfect for a quick stay and offers a quiet, practical retreat away from the hustle and bustle of the city center, it is worth noting that the surrounding ambiance may feel industrial and not very picturesque. However, the location's strategic advantages and ease of access compensate for this, making it a reliable choice for travelers passing through Sur.
The breakfast experience at Sur Plaza Hotel has generally been well-received by its guests, featuring a variety of positive remarks. Many guests highlighted the extensive and varied buffet, noting a plentiful selection of both sweet and savory options, making it quite enjoyable. Particular delights mentioned include the fresh omelettes and waffles, which added a touch of personalization and freshness to the meal. Dining outdoors by the pool or on the terrace also enhanced the experience for many.
Several reviews emphasized the quality and richness of the breakfast, often describing it as excellent, delicious and satisfying. It was frequently praised for its ample offerings and the ability to suit different tastes and preferences with some guests even deeming it the best they’ve had in Oman. The continental breakfast was particularly noted for being well-stocked and perfect, adding a touch of international flair.
However, not all feedback was glowing. Some guests felt the breakfast buffet could be better stocked and more varied, particularly for vegetarians and noted a desire for better cereal and coffee options. A few reviews mentioned that the breakfast was basic or average with some going so far as to say it was disappointing or limited.
Overall, Sur Plaza Hotel’s breakfast receives high marks for variety, quality and setting, though occasional improvements could enhance the consistency of guest satisfaction.
The dining experience at Sur Plaza Hotel is largely praised for its variety and quality, especially the evening buffet. Guests frequently noted the good dinner selections with many appreciating both the buffet and a la carte options. The dinner buffet by the pool is a highlight, offering a broad and varied choice of dishes that include especially good grilled meats and Indian cuisine. The BBQ events at the pool on Thursdays and Fridays are particularly well-loved for their fantastic atmosphere and tasty offerings.
Several guests found the food to be delicious and the breakfast equally satisfying. The restaurant's service is often commended, contributing to an overall enjoyable dining experience. The all-you-can-eat buffet is noted for its richness and tasty fare with multiple comments on the good value for money it offers.
However, a few reviewers felt that the dinner prices were somewhat excessive with some specifically pointing out that the buffet, although high in quality, was poor value for money. Occasional feedback indicated that the food could be bland and the menu options somewhat limited. Some guests also mentioned that the restaurant's prices are slightly higher compared to other places in Oman and a few were disappointed with the limited menu.
Despite these critiques, the overall sentiment remains positive with many guests highlighting the excellent variety and taste of the food, making it a notable feature of their stay.
The Sur Plaza Hotel offers an array of comfortable and spacious rooms that guests frequently praise for their cleanliness and convenience. The rooms are consistently described as large, well-equipped and functional, making them suitable for various needs, including those of families. Comfortable beds and tasteful room decor add to the overall pleasant experience. Many guests highlight the super clean standards maintained throughout the rooms, which include modern comforts and amenities like tea and coffee making facilities, small fridges and well-maintained bathrooms.
However, it's worth noting that while the rooms are spacious and comfortable, some guests mention that they feel somewhat dated with old furniture and occasional outdated decor. Rooms facing the street might experience noise due to aluminum windows and a few guests have pointed out musty smells or small spaces in some rooms. Despite these minor setbacks, the hotel's cleanliness and comfort are continually emphasized by satisfied guests. The friendly staff and beautiful communal areas, including a clean lobby, also contribute positively to the overall experience.
Sur Plaza Hotel offers mixed experiences when it comes to their beds with a significant lean towards comfort and cleanliness. Many guests have highlighted the beds as being comfortable and clean, contributing positively to their overall stay. Phrases like "very clean room with comfortable bed" and "exceptionally comfortable bed" frequently appear in reviews, suggesting a generally satisfying sleep experience for a majority of visitors. The firmness of the mattresses, described as medium firm or firm, appears to appeal to many with some guests specifically noting that the beds are "cozy" and "super comfortable."
However, the hardness of the beds has not suited everyone and some guests, particularly older ones, found the mattresses too firm to their liking. Critiques include descriptions like "too hard for older people" and instances where the bed's hard angles caused discomfort. There were also comments about the beds not being very comfortable with descriptions such as "the bed is uncomfortable" and "bed is small" surfacing in some reviews.
Lastly, for families or groups, the hotel offers rooms with separate bedrooms and bathrooms—a feature that received mixed feedback. Some found this setup convenient, while others preferred more integrated sleeping arrangements. Despite these varied opinions, the overall sentiment leans towards an appreciation for the cleanliness and general comfort of the beds at Sur Plaza Hotel.
Located at the vibrant crossroads of traditional elegance and modern comfort, Sur Plaza Hotel excels in cleanliness. Guests frequently note the exceptionally clean and spacious rooms, consistently maintained to the highest standards. The hotel's pool, though receiving mixed reviews regarding its upkeep, remains a highlight for many visitors. The common areas, hallways and overall facility exhibit an impressive level of hygiene. Despite the building’s slightly aged structure, the commitment to cleanliness is unwavering, making every corner of the hotel feel fresh and inviting. From the fresh linens to the spotless bathrooms, Sur Plaza Hotel ensures a comfortable, clean stay, making it a standout choice for travelers prioritizing hygiene and comfort.
Sur Plaza Hotel promises a warm experience predominantly driven by its exemplary staff. Reviews highlight the polite, attentive and consistently friendly nature of the hotel's personnel. Guests often describe the staff as highly accommodating, always ready to assist and willing to go the extra mile to ensure comfort. The reception team stands out for its welcoming demeanor with guests specifically noting their cheerful and professional attitude from check-in to check-out.
Kindness and helpfulness are recurring themes with many guests feeling at home due to the staff's courteous behavior. The service quality is repeatedly praised as excellent, showcasing a team that is described as cooperative, supportive and respectful.
Although the majority of the feedback is positive, a few guests mentioned issues with certain reception staff members, indicating areas where the service could be more consistent. Nonetheless, the overwhelmingly positive feedback about the staff’s friendliness and efficiency underscores Sur Plaza Hotel's reputation for delivering a pleasant stay.
Sur Plaza Hotel offers a mixed experience when it comes to Wi-Fi connectivity. While some guests appreciated the good Wi-Fi signal and found it to be stable and reliable across the hotel premises, others encountered significant issues. There were reports of the Wi-Fi being inconsistent, slow and at times nearly impossible to connect to. The need for multiple passwords to access the internet added to the inconvenience for some visitors.
However, the presence of a gym and fitness room in the hotel provides guests with additional facilities for their stay, potentially enhancing the overall experience despite the Wi-Fi drawbacks.
Sur Plaza Hotel offers commendable gym facilities, which guests have frequently praised for being modern and well-maintained. The fitness center is noted as excellent and quite contemporary, making it a standout feature alongside the additional convenience of a pool. Guests have described the gym as nice and awesome, highlighting the availability of such facilities on site as a key benefit of staying at the hotel.
Sur Plaza Hotel features a beautiful, large pool that consistently impresses guests with its cleanliness and well-maintained condition. Many guests find it to be a relaxing oasis, particularly appreciated after a long day of travel. The pool is praised for being both refreshing and a lovely spot to unwind, especially in the late afternoon. Families seem to enjoy their time by the pool with some noting it as a highlight of their stay.
The outdoor area surrounding the pool is also well-kept, contributing to its appeal. It remains accessible until late, offering flexible times for guests to enjoy a dip. Some reviews specifically note the ample size and reasonable temperature of the pool, making it suitable for a refreshing swim.
While the majority of reviews are positive, there is a mention of occasional maintenance issues and a lack of a dedicated children's pool. Generally, the pool at Sur Plaza Hotel stands out as a well-regarded facility among guests, positively contributing to the overall hotel experience.
The Sur Plaza Hotel offers a variety of parking options that guests find highly convenient. Free parking is readily available right in front of the hotel, making it easy for guests to access. The parking spaces are ample and sufficient for most needs and guests appreciate the fact that they can park directly outside the door. Parking is notably easy to locate and there are plenty of spaces available, even during more crowded times.
While there is some feedback indicating limited parking space during peak seasons or the need for attention to the outdoor parking area, the majority of guests find the parking facilities adequate and appreciate the convenience and accessibility. The availability of private parking adds to the ease and comfort for guests staying at the hotel. Overall, the parking situation at Sur Plaza Hotel is positively received, offering guests a hassle-free experience when it comes to parking their vehicles.
Sur Plaza Hotel is recognized for its attentive approach to family needs, offering a variety of family-centric features that make it an excellent choice for those traveling with children. The hotel's family suites, connecting rooms and family rooms provide ample space and convenience, ensuring a comfortable stay for everyone. Guests frequently praise the family-friendly service and cleanliness, highlighting a welcoming atmosphere that caters well to families. Accessories for children, such as flip-flops, are also available, adding to the hotel's thoughtful amenities.
However, despite these positive attributes, there are areas for improvement regarding children's entertainment. Guests have noted the absence of designated play areas for kids, both within and near the hotel, as well as the lack of a children's swimming pool. Additionally, the restaurant does not offer baby food, which could be a consideration for families with very young children. Despite this, the hotel remains a suitable and well-regarded option for families, thanks to its overall excellent service and family-friendly accommodations.
Sur Plaza Hotel, often described as a fine, decent hotel, delivers a pleasant three-star experience that many guests find offers good value for money. The hotel stands out in Sur with some reviewers claiming it is more than a typical three-star establishment and even calling it the best hotel in the city.
Guests appreciate that the rooms, though featuring old furniture and being a bit dated, are properly equipped and perfectly arranged. Despite its modest appearance, the hotel often exceeds expectations, providing a level of service and cleanliness that matches or surpasses standard three-star hotels in the Arab world. It is recognized as a good mid-range option, delivering great three-star service and comfort at an average price for the area, making it a good value for the service provided.
Overall, while the hotel may seem modest, it offers a comfortable stay and consistently provides a good value, making it a reliable choice for travelers seeking a budget-friendly yet satisfying stay in Sur.
Sur Plaza Hotel stands out as a solid choice for business travelers, offering fair value and practical amenities for work-related needs. The hotel is noted for its convenient location, making it ideal for those passing through on business trips. Guests appreciate the professional establishment with comfortable rooms, pools and fountains that add to a pleasant stay.
The WiFi is notably practical for work purposes and the hotel features top-notch conference facilities, which are crucial for hosting business meetings and events. The ample parking space is another significant advantage for anyone arriving by car. Overall, Sur Plaza Hotel combines comfort and function, making it an excellent choice for business stays with its best value for money and overall positive guest experience.
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Location
The hotel is a short drive from the city center, typically around 10-15 minutes by car, making it practical for visitors looking to explore Sur's main attractions, markets and beaches. Additionally, parking is easily available right out front, adding to the convenience for those traveling by car. Despite being located slightly away from the central hub, the area around the hotel includes a supermarket, shops and restaurants, ensuring that guests have nearby amenities.
While the Sur Plaza Hotel is perfect for a quick stay and offers a quiet, practical retreat away from the hustle and bustle of the city center, it is worth noting that the surrounding ambiance may feel industrial and not very picturesque. However, the location's strategic advantages and ease of access compensate for this, making it a reliable choice for travelers passing through Sur.
Breakfast
Several reviews emphasized the quality and richness of the breakfast, often describing it as excellent, delicious and satisfying. It was frequently praised for its ample offerings and the ability to suit different tastes and preferences with some guests even deeming it the best they’ve had in Oman. The continental breakfast was particularly noted for being well-stocked and perfect, adding a touch of international flair.
However, not all feedback was glowing. Some guests felt the breakfast buffet could be better stocked and more varied, particularly for vegetarians and noted a desire for better cereal and coffee options. A few reviews mentioned that the breakfast was basic or average with some going so far as to say it was disappointing or limited.
Overall, Sur Plaza Hotel’s breakfast receives high marks for variety, quality and setting, though occasional improvements could enhance the consistency of guest satisfaction.
Dinner
Several guests found the food to be delicious and the breakfast equally satisfying. The restaurant's service is often commended, contributing to an overall enjoyable dining experience. The all-you-can-eat buffet is noted for its richness and tasty fare with multiple comments on the good value for money it offers.
However, a few reviewers felt that the dinner prices were somewhat excessive with some specifically pointing out that the buffet, although high in quality, was poor value for money. Occasional feedback indicated that the food could be bland and the menu options somewhat limited. Some guests also mentioned that the restaurant's prices are slightly higher compared to other places in Oman and a few were disappointed with the limited menu.
Despite these critiques, the overall sentiment remains positive with many guests highlighting the excellent variety and taste of the food, making it a notable feature of their stay.
Rooms
However, it's worth noting that while the rooms are spacious and comfortable, some guests mention that they feel somewhat dated with old furniture and occasional outdated decor. Rooms facing the street might experience noise due to aluminum windows and a few guests have pointed out musty smells or small spaces in some rooms. Despite these minor setbacks, the hotel's cleanliness and comfort are continually emphasized by satisfied guests. The friendly staff and beautiful communal areas, including a clean lobby, also contribute positively to the overall experience.
Beds
However, the hardness of the beds has not suited everyone and some guests, particularly older ones, found the mattresses too firm to their liking. Critiques include descriptions like "too hard for older people" and instances where the bed's hard angles caused discomfort. There were also comments about the beds not being very comfortable with descriptions such as "the bed is uncomfortable" and "bed is small" surfacing in some reviews.
Lastly, for families or groups, the hotel offers rooms with separate bedrooms and bathrooms—a feature that received mixed feedback. Some found this setup convenient, while others preferred more integrated sleeping arrangements. Despite these varied opinions, the overall sentiment leans towards an appreciation for the cleanliness and general comfort of the beds at Sur Plaza Hotel.
Cleanliness
Staff
Kindness and helpfulness are recurring themes with many guests feeling at home due to the staff's courteous behavior. The service quality is repeatedly praised as excellent, showcasing a team that is described as cooperative, supportive and respectful.
Although the majority of the feedback is positive, a few guests mentioned issues with certain reception staff members, indicating areas where the service could be more consistent. Nonetheless, the overwhelmingly positive feedback about the staff’s friendliness and efficiency underscores Sur Plaza Hotel's reputation for delivering a pleasant stay.
Wi-Fi
However, the presence of a gym and fitness room in the hotel provides guests with additional facilities for their stay, potentially enhancing the overall experience despite the Wi-Fi drawbacks.
Gym
Pool
The outdoor area surrounding the pool is also well-kept, contributing to its appeal. It remains accessible until late, offering flexible times for guests to enjoy a dip. Some reviews specifically note the ample size and reasonable temperature of the pool, making it suitable for a refreshing swim.
While the majority of reviews are positive, there is a mention of occasional maintenance issues and a lack of a dedicated children's pool. Generally, the pool at Sur Plaza Hotel stands out as a well-regarded facility among guests, positively contributing to the overall hotel experience.
Parking
While there is some feedback indicating limited parking space during peak seasons or the need for attention to the outdoor parking area, the majority of guests find the parking facilities adequate and appreciate the convenience and accessibility. The availability of private parking adds to the ease and comfort for guests staying at the hotel. Overall, the parking situation at Sur Plaza Hotel is positively received, offering guests a hassle-free experience when it comes to parking their vehicles.
Family
However, despite these positive attributes, there are areas for improvement regarding children's entertainment. Guests have noted the absence of designated play areas for kids, both within and near the hotel, as well as the lack of a children's swimming pool. Additionally, the restaurant does not offer baby food, which could be a consideration for families with very young children. Despite this, the hotel remains a suitable and well-regarded option for families, thanks to its overall excellent service and family-friendly accommodations.
3 Star
Guests appreciate that the rooms, though featuring old furniture and being a bit dated, are properly equipped and perfectly arranged. Despite its modest appearance, the hotel often exceeds expectations, providing a level of service and cleanliness that matches or surpasses standard three-star hotels in the Arab world. It is recognized as a good mid-range option, delivering great three-star service and comfort at an average price for the area, making it a good value for the service provided.
Overall, while the hotel may seem modest, it offers a comfortable stay and consistently provides a good value, making it a reliable choice for travelers seeking a budget-friendly yet satisfying stay in Sur.
Business
The WiFi is notably practical for work purposes and the hotel features top-notch conference facilities, which are crucial for hosting business meetings and events. The ample parking space is another significant advantage for anyone arriving by car. Overall, Sur Plaza Hotel combines comfort and function, making it an excellent choice for business stays with its best value for money and overall positive guest experience.
Yes, Best Western Sur has pool(s) that belong to one or more of the following categories: . For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Best Western Sur.
No, Best Western Sur doesn't allow dogs.
Yes, parking facilities are available at Best Western Sur.
Yes, Best Western Sur has a gym.
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