5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Sabana Park presents a mixed experience for its guests with several highlighting its impeccable facilities and divine rooms and breakfast. Despite these positive aspects, the hotel has been criticized for not meeting the standards expected of a five-star establishment. Many guests have expressed disappointment regarding the service, describing the reception as unfriendly and the staff as untrained and rude. Additionally, issues with extra charges and an absent managerial presence have further detracted from the guests' experiences. While the hotel claims a five-star rating, it appears to fall short in several key areas, indicating room for significant improvement in guest services and staff training.
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