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Summary of reviewsd'primahotel Kualanamu Medan, formerly Prime Plaza Hotel, is highly praised for its unbeatable location close to Medan International Airport. This makes it an ideal choice for travelers with late arrivals or early departures, enhanced by a prompt and free shuttle service that operates every 30 minutes, ensuring a hassle-free transit experience.
The hotel stands out for its clean, comfortable and spacious accommodations. Guests often highlight the modern amenities, spotless rooms, comfortable beds with quality linens and well-maintained bathrooms. The friendly and dedicated staff contributes significantly to the overall positive experience, ensuring guests feel welcomed and valued.
Breakfast at the hotel is well-regarded, featuring a varied buffet that includes both local Indonesian dishes and Western favorites. Although some guests desire more fresh fruit and additional Western options, the general consensus is that the breakfast provides good value for money and a solid start to the day. For travelers with early flights, the hotel offers a convenient takeaway breakfast.
Dining at the hotel's restaurant receives mixed reviews. While some dishes, such as the beef black pepper, are praised for their taste and preparation, the overall experience is marred by limited menu options, small portion sizes and relatively high prices by local standards. Service inconsistencies and a lack of atmosphere sometimes detract from the dining experience.
The hotel offers good internet connectivity with Wi-Fi available in the rooms. Guests generally find the connection satisfactory for their needs with isolated issues being promptly resolved by the staff.
Amenities like the gym and swimming pool add to the hotel's appeal. The gym, while small and modestly equipped, meets basic fitness needs. The pool, described as pleasant and family-friendly, is a favored feature despite occasional issues with cleanliness, depth and availability of loungers.
Families find the hotel welcoming, especially appreciating the spacious rooms and connecting options. Although a few noted the family rooms might be slightly small and the children's beds less comfortable, the overall feedback is positive. The pool provides significant enjoyment for children, enhancing the family-friendly atmosphere.
For business travelers, the hotel's location and facilities make it a practical choice. The prompt shuttle service and well-maintained rooms meet the expectations of a four-star establishment, though isolated service issues may occasionally affect the experience.
Overall, d'primahotel Kualanamu Medan is a strategic choice for travelers seeking convenient airport access coupled with clean, comfortable accommodations and friendly service. Despite some minor shortcomings, it delivers a high standard of hospitality, making it a well-valued option for short stays near Medan International Airport.
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