Emerald Puteri Hotel
Sungai Petani
5.61274500,
100.48323500
,
50, Jalan Permatang Gedong, Taman Sejati Indah,sungai Petani
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Summary of reviewsEmerald Puteri Hotel enjoys a high reputation for its strategic location, making it a preferred choice for travelers. Situated near the highway and toll plaza, it offers easy access for both arrivals and departures. The hotel's vicinity to various shops, supermarkets and eateries—ranging from local food stalls to international fast-food chains—adds to the convenience, ensuring that guests can easily find food and other necessities. Proximity to petrol stations, ATMs and shopping centers further enhances its appeal with a vibrant atmosphere and a plethora of facilities within walking distance.
The hotel receives mixed feedback regarding breakfast offerings with some disappointment that it is not included in the room price and that there is no buffet option. Breakfast is served à la carte with choices like oriental or American breakfast, varying day-to-day to provide some variety. Despite limited options and simplicity, local breakfast choices such as fried noodles and coffee receive neutral feedback.
Guests frequently praise the rooms for their cleanliness, spaciousness and comfort, creating a cozy and calming retreat. Despite being in an older building, the well-maintained rooms feature fresh paint and tidy conditions with comfortable beds enhancing the stay experience. However, some reviews note the decor as slightly dated and mention occasional issues like lack of soundproofing and inconvenient placement of power points. The bathrooms, though generally clean, receive mixed feedback, occasionally noted as needing improvement.
Cleanliness is a notable aspect with rooms often described as clean, tidy and spacious. Daily housekeeping services contribute to maintaining this standard. However, specific areas such as bathtubs, washrooms, carpets, curtains and some wall sections have been noted for needing better maintenance and deep cleaning.
The hotel staff are consistently praised for their friendly and helpful demeanor, contributing significantly to a positive and comfortable stay. Both the reception and housekeeping teams receive high marks for their professionalism and courteous service with specific individuals often highlighted for exceptional service.
While the rooftop pool offers a pleasant view and is suitable for relaxation and children's activities, it shows signs of age and neglect. Several guests suggest that it could benefit from upgrades and better maintenance to enhance its appeal and functionality.
Parking is a mixed experience, offering free parking but with limited availability, especially during peak times. The underground parking is noted as narrow and somewhat unwelcoming. Despite these issues, parking is generally easier to find outside peak periods.
Overall, Emerald Puteri Hotel combines a strategic location, comfortable and clean rooms and excellent staff service to create a generally favorable experience for travelers, though there are some areas, such as breakfast offerings and pool maintenance, where improvements could be made.
Categories
The hotel receives mixed feedback regarding breakfast offerings with some disappointment that it is not included in the room price and that there is no buffet option. Breakfast is served à la carte with choices like oriental or American breakfast, varying day-to-day to provide some variety. Despite limited options and simplicity, local breakfast choices such as fried noodles and coffee receive neutral feedback.
Guests frequently praise the rooms for their cleanliness, spaciousness and comfort, creating a cozy and calming retreat. Despite being in an older building, the well-maintained rooms feature fresh paint and tidy conditions with comfortable beds enhancing the stay experience. However, some reviews note the decor as slightly dated and mention occasional issues like lack of soundproofing and inconvenient placement of power points. The bathrooms, though generally clean, receive mixed feedback, occasionally noted as needing improvement.
Cleanliness is a notable aspect with rooms often described as clean, tidy and spacious. Daily housekeeping services contribute to maintaining this standard. However, specific areas such as bathtubs, washrooms, carpets, curtains and some wall sections have been noted for needing better maintenance and deep cleaning.
The hotel staff are consistently praised for their friendly and helpful demeanor, contributing significantly to a positive and comfortable stay. Both the reception and housekeeping teams receive high marks for their professionalism and courteous service with specific individuals often highlighted for exceptional service.
While the rooftop pool offers a pleasant view and is suitable for relaxation and children's activities, it shows signs of age and neglect. Several guests suggest that it could benefit from upgrades and better maintenance to enhance its appeal and functionality.
Parking is a mixed experience, offering free parking but with limited availability, especially during peak times. The underground parking is noted as narrow and somewhat unwelcoming. Despite these issues, parking is generally easier to find outside peak periods.
Overall, Emerald Puteri Hotel combines a strategic location, comfortable and clean rooms and excellent staff service to create a generally favorable experience for travelers, though there are some areas, such as breakfast offerings and pool maintenance, where improvements could be made.
Family Friendly Hotel
This hotel offers an outdoor pool and concierge services. The availability of family rooms makes it suitable for guests traveling with children.
Hotel with Swimming Pool
This hotel offers an outdoor swimming pool and is located in the business and commercial area of Sungai Petani. It provides a restaurant, family rooms, and free internet access. The hotel is also known for its highly-rated breakfast.
Outdoor Pool
Hotel with Parking
Emerald Puteri Hotel is a popular choice that includes parking. Its established presence ensures a reliable experience for visitors traveling with cars.
Accessible Hotel
This hotel offers disabled access facilities.
3-Star Hotel
Located in Sungai Petani's business and commercial area, this hotel offers an outdoor swimming pool, a restaurant, and free internet access. It provides a balance of comfort and convenience for both business and leisure travelers.
Hotel for Honeymoon
Cheap Hotel
Hotel with Outdoor Pool
Guest Reviews
Emerald Puteri Hotel boasts a highly strategic location, making it an attractive choice for travelers. Its proximity to the highway and toll plaza ensures easy access for both arrivals and departures. Guests commonly highlight the convenience of being near an array of shops, supermarkets such as 7-Eleven and Family Mart and eateries—ranging from local food stalls to international fast-food outlets like KFC. This variety of dining and shopping options makes it simple to find food and other necessities.
Additionally, the hotel enjoys the benefit of being close to several key amenities, including petrol stations, ATMs and shopping centers such as Parkson and Speedmart99. The convenient locality offers a vibrant atmosphere with plenty of facilities within walking distance, ensuring that guests have everything they need right at their fingertips. The combination of a strategic location and extensive nearby services makes Emerald Puteri Hotel a well-regarded choice for visitors to the area.
Guests of the Emerald Puteri Hotel have varied opinions about the breakfast offerings. While there are no issues on the whole, some guests expressed disappointment that breakfast was not included in the room price and that there were no buffet options available. Instead, breakfast is served à la carte with choices like oriental or American breakfast. Positive reviews highlight that the breakfast menu isn't the same every day, adding variety to the experience. Local options such as fried noodles and coffee received neutral feedback. However, several guests found the breakfast choices to be too limited and very simple. Additionally, during Ramadan, breakfast was not provided, which was noted by some guests. The café's opening times also seemed to be an issue for a few. Overall, while the breakfast experience had its strengths, there were areas of dissatisfaction among some guests.
Emerald Puteri Hotel's rooms are frequently praised for their cleanliness, spaciousness and comfort. Guests describe the rooms as clean, big and equipped with comfortable beds, making for a cozy and calming retreat. The washrooms, although clean, have received some mixed reviews with a few guests noting they are not up to par with the rooms.
The overall ambiance of the rooms is often highlighted as beautiful and pleasant with several guests appreciating the fresh paint and tidy conditions. Despite being situated in an older building, the hotel has managed to maintain its rooms well with functional and clean furniture.
However, some reviews note the decor as slightly old-fashioned and the furniture showing signs of age, although they remain functional and comfortable. There are occasional comments on the lack of soundproofing and inconvenient placement of power points.
Additionally, the location of Emerald Puteri Hotel adds to its appeal with free parking and a strategic position offering convenience for guests. Overall, the combination of spacious, clean and comfortable rooms with a well-maintained environment makes for a pleasant stay at this hotel.
Emerald Puteri Hotel is praised for its comfort with many guests highlighting the very comfortable beds as a standout feature. Rooms are described as clean and well-organized, creating a pleasing environment. Guests mention that the number of pillows provided is usually more than sufficient, although extra pillows incur a small fee of RM10 each. The overall condition of the furniture and amenities, including beds, is highly regarded, enhancing the stay experience. However, some reviews noted minor cleanliness issues with the beds, such as dirt on the blanket covers and occasionally hard or itchy mattresses. Despite these occasional critiques, the general consensus points towards a comfortable and enjoyable stay.
Emerald Puteri Hotel has garnered a range of reviews regarding cleanliness with many guests noting positive experiences. Guests frequently described the rooms as clean, tidy and spacious. Some highlighted that the rooms were well-maintained with housekeeping providing daily cleaning services ensuring that rooms stayed fresh and sanitized. Towels were also noted to be clean and several reviews mentioned the spaciousness of the toilets.
However, a number of reviews mentioned areas needing improvement. Complaints about the cleanliness of specific areas such as bathrooms, bathtubs and washrooms were common with some guests reporting dirt, brown stains and clogged sinks. Additionally, certain sections of the hotel, like the carpets in corridors, curtains and some wall areas, were pointed out as visually dirty.
Despite the mixed feedback, the hotel's location and the responsive housekeeping staff appear to leave a generally favorable impression on guests overall. Improving the deep cleaning routines and addressing specific maintenance issues could enhance the overall guest experience significantly.
Emerald Puteri Hotel boasts a team of exceptionally friendly and helpful staff who consistently receive high praise from guests. Across various roles, including front desk and housekeeping, the staff are lauded for their professional demeanor and courteous service. Specific mentions highlight individuals like Naquib and Aisyah for their excellent service and friendly nature. The reception team is known for providing a warm welcome and maintaining a polite and friendly attitude.
Guests frequently commend the staff for their accommodating and helpful behavior, ensuring that all needs are met with good and friendly customer service. The well-trained team, described as professional and respectful, contributes significantly to a positive and comfortable stay. From reception to housekeeping, the staff exhibit good manners and an unwavering commitment to customer satisfaction, often going beyond expectations to enhance the guest experience. The consistent friendliness and helpful nature of the staff, coupled with the clean and spacious rooms, make Emerald Puteri Hotel a desirable choice for travelers.
Emerald Puteri Hotel features a rooftop pool that guests generally find suitable for relaxing and allowing children to swim. The pool offers a nice view from the rooftop, which adds to its appeal. However, there are consistent remarks about the pool showing signs of age and neglect. The general consensus is that the pool could benefit from an upgrade and some maintenance to improve cleanliness and functionality. Despite the pool's picturesque setting, some guests mention difficulties in using it due to its condition and problems with the associated facilities. Overall, while the pool has potential and provides a scenic spot for a swim, it currently falls short of expectations regarding maintenance and cleanliness.
Emerald Puteri Hotel offers free parking, though parking availability is notably limited, especially during peak times such as festivals. Some guests have found parking spaces outside the hotel property, while others noted the underground parking can be narrow and somewhat spooky. Parking can be a hassle due to the limited number of spaces and some reviewers suggested that parking spaces could benefit from repairs. Despite these issues, some guests mentioned that parking was easy to find when not during peak periods.
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Location
Additionally, the hotel enjoys the benefit of being close to several key amenities, including petrol stations, ATMs and shopping centers such as Parkson and Speedmart99. The convenient locality offers a vibrant atmosphere with plenty of facilities within walking distance, ensuring that guests have everything they need right at their fingertips. The combination of a strategic location and extensive nearby services makes Emerald Puteri Hotel a well-regarded choice for visitors to the area.
Breakfast
Rooms
The overall ambiance of the rooms is often highlighted as beautiful and pleasant with several guests appreciating the fresh paint and tidy conditions. Despite being situated in an older building, the hotel has managed to maintain its rooms well with functional and clean furniture.
However, some reviews note the decor as slightly old-fashioned and the furniture showing signs of age, although they remain functional and comfortable. There are occasional comments on the lack of soundproofing and inconvenient placement of power points.
Additionally, the location of Emerald Puteri Hotel adds to its appeal with free parking and a strategic position offering convenience for guests. Overall, the combination of spacious, clean and comfortable rooms with a well-maintained environment makes for a pleasant stay at this hotel.
Beds
Cleanliness
However, a number of reviews mentioned areas needing improvement. Complaints about the cleanliness of specific areas such as bathrooms, bathtubs and washrooms were common with some guests reporting dirt, brown stains and clogged sinks. Additionally, certain sections of the hotel, like the carpets in corridors, curtains and some wall areas, were pointed out as visually dirty.
Despite the mixed feedback, the hotel's location and the responsive housekeeping staff appear to leave a generally favorable impression on guests overall. Improving the deep cleaning routines and addressing specific maintenance issues could enhance the overall guest experience significantly.
Staff
Guests frequently commend the staff for their accommodating and helpful behavior, ensuring that all needs are met with good and friendly customer service. The well-trained team, described as professional and respectful, contributes significantly to a positive and comfortable stay. From reception to housekeeping, the staff exhibit good manners and an unwavering commitment to customer satisfaction, often going beyond expectations to enhance the guest experience. The consistent friendliness and helpful nature of the staff, coupled with the clean and spacious rooms, make Emerald Puteri Hotel a desirable choice for travelers.
Pool
Parking
Yes, Emerald Puteri Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Emerald Puteri Hotel.
No, Emerald Puteri Hotel doesn't allow dogs.
Yes, parking facilities are available at Emerald Puteri Hotel.
No, Emerald Puteri Hotel doesn't have a gym.
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