InfoSummary of reviewsEser Diamond Hotel Spa & Convention Center İstanbul offers a blend of amenities and services that appeal to a range of guests, emphasizing both its strengths and areas for potential improvement. Situated in a convenient and serene location, the hotel provides guests with a relaxing environment and proximity to local attractions like the picturesque Cornish and nearby dining and shopping options. While some guests find the hotel somewhat remote without a car, others appreciate the tranquil setting and lovely views, especially in combination with leisure options such as indoor and outdoor pools.
Guests largely praise the breakfast experience for its variety and hearty offerings, though some point out room for improvement in terms of diversity and service hours. Similarly, the spacious and comfortable rooms offer good value for money, with several guests highlighting their size and comfort. However, there are occasional remarks about the need for renovation and better maintenance, particularly in bathrooms.
The hotel's staff is often highlighted for their politeness and helpfulness, particularly the guest manager, Gulnar. Although language barriers occasionally lead to misunderstandings, the overall reception from staff tends to be positive. However, the hotel could improve on maintaining hygiene and cleanliness in common areas to meet guest expectations fully.
WiFi service at the hotel receives mixed reviews, with some guests enjoying good connection speeds and others experiencing inconsistency throughout the premises. The spa and pool areas are notable attractions, with ample facilities such as a large spa area, a hammam, a sauna, and heated pools that cater well to relaxation-seeking visitors. Families particularly appreciate the pool's slides and playgrounds, although some cleanliness issues and temperature control in pools have been mentioned.
Eser Diamond Hotel is generally viewed as offering good value for a five-star hotel, although not all guests believe it fully meets international five-star standards, primarily due to cleanliness concerns. Despite these limitations, many guests recommend it for its affordability and range of leisure options, finding the hotel to be a satisfactory destination for those prioritizing relaxation and aquatic activities. Show more
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Hotel with Spa
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
