5-Star HotelThis resort is known for its thermal spa, offering a luxurious experience with thermal pools and treatments. It is part of the Autograph Collection, ensuring high standards of service and amenities.
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Summary of reviews related to the '5 Star' categoryThe Grotta Giusti Thermal Spa Resort in Tuscany, branded as part of the Autograph Collection, has garnered mixed reviews concerning its five-star rating and facilities. The hotel, while boasting a typical and classic style emblematic of the region, appears to be in need of cosmetic repairs and upgrades. Visitors have noted that the upkeep of both the hotel and its facilities lacks necessary attention to detail, which detracts from the overall experience. Despite marketing itself as a five-star establishment, many guests feel that it more fittingly aligns with the standards of a four-star venue. This discrepancy in perceived quality has led to concerns about the pricing, with some guests highlighting the cost as excessive relative to the level of comfort and service provided. While the hotel might showcase features that indeed justify a four-star designation, the expectations set by its advertised five-star status leave some visitors feeling disappointed and questioning its value for money.
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