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Summary of reviewsThe Super 8 by Wyndham Sudbury ON enjoys a prime location that guest reviews consistently praise for its convenience and proximity to essential amenities such as shopping centers, restaurants, banks and the hospital. Its strategic yet peaceful setting, supported by ample parking, makes it a favorable pick for travelers.
However, the breakfast offerings at the hotel are predominantly rated poorly. The limited selection and lack of hot food options, such as fruits and yogurt, drew considerable criticism with some guests suggesting nearby alternatives for a better breakfast experience.
Room reviews present a mixed picture. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, particularly noting features like King Rooms with sofas and cozy beds. Nevertheless, there is widespread dissatisfaction regarding cleanliness and maintenance issues. Reports of dirty bathrooms, stained bedding, noisy fridges and improperly sized sheets were common. Some severe problems, including black mold and blood-stained comforters, further marred the experience for several guests.
Cleanliness remains a significant concern at this hotel. Numerous reviews highlighted unclean rooms, stained carpets and poorly maintained common areas. Complaints also extended to alarming issues like blood stains and filth in stairwells, underscoring the need for heightened housekeeping standards across the property.
Staff interactions were mixed but leaned positively with several guests commending the friendliness and helpfulness of the reception staff. Positive mentions were made of the smooth check-in process and proactive issue resolution. However, instances of rudeness and unprofessional behavior from some staff members detracted from the overall experience for others.
Guest opinions about the beds were varied. While some found them comfortable, enhancing their stay, others reported issues with bedding quality, such as uncomfortable beds, insufficient pillows and shabby mattress conditions. Notably, concerns about bed bugs and stained towels highlight underlying hygiene issues that need to be addressed.
In summary, while the Super 8 by Wyndham Sudbury ON offers a well-located, spacious and potentially comfortable stay, it falls short in several critical areas such as breakfast quality, room cleanliness and overall maintenance. The friendly staff provides a positive counterbalance, though inconsistencies in service remain a concern. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Room Types
King Room - First Floor - Non-SmokingThis room offers a sofa bed.
King Room - Second Floor - Non-SmokingThe quadruple room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.
Double Room with Two Double Beds - First Floor - Accessible/Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. The family room features air conditioning, a tea and coffee maker, a carpeted floor, heating, as well as a TV with cable channels. The unit has 2 beds.
Deluxe Queen Room with Two Queen Beds - Non-SmokingThis air-conditioned family room is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Room with Two Queen Beds - Non-SmokingProviding free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, heating and a TV with cable channels. The unit offers 2 beds.
Queen Studio with Two Queen Beds - Non-SmokingFeaturing free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, heating and a TV with cable channels. The unit has 2 beds.
Guest Reviews
5.9
Rated
Location
Super 8 by Wyndham Sudbury ON boasts a convenient and excellent location, making it an ideal choice for various travelers' needs. Nestled along major routes and highways, it ensures easy access to essential amenities and attractions. Guests appreciate the proximity to shopping centers, restaurants and banks, noting that it is close to the hospital and many south end attractions. The location is not only strategic but also quiet, providing a peaceful stay while still being near everything one might need. Ample parking space adds to the convenience, making it a favorable option for those on the go. The combination of great location and good service meets the expectations of many who have stayed.
Breakfast
The breakfast experience at Super 8 by Wyndham Sudbury ON has been generally disappointing to many guests. While a few found it decent or even perfect, the majority mentioned significant shortcomings. Many reviews highlighted the limited selection with options often restricted to cold cereal and make-your-own waffles. Guests frequently noted the absence of hot food, fruits, yogurt and basic items like butter and milk. Moreover, issues such as cold coffee, dirty breakfast areas and unavailability of advertised breakfast services were commonly reported. There was also recurring confusion and frustration over the lack of breakfast despite it being included in the booking, potentially due to Covid-19 restrictions. Overall, the breakfast provided did not live up to guests' expectations with many suggesting taking a quick run to a nearby Tim Hortons instead.
Rooms
The rooms at Super 8 by Wyndham Sudbury ON are generally spacious and offer features such as sofas in the King Room, comfy beds, clocks and colorful decor. Guests frequently note the good size of the rooms and bathrooms and find the rooms to be just what they were looking for. Some reviewers highlight that the rooms were cozy and large.
However, feedback on cleanliness and maintenance varies significantly. While many rooms were reported as clean and tidy, other guests encountered issues such as unvacuumed carpets, dirty bathrooms and stale smells. There were also mentions of insufficient towels, noisy fridges, worn-out mattresses and improperly sized sheets.
Unfortunately, some guests faced more severe issues like unclean bathrooms, black mold, dirty coffee makers and blood-stained comforters. Complaints about the overall necessity for basic maintenance and repainting were also noted.
While there was some positive interaction with staff, particularly an older gentleman who provided hot water for tea early in the morning, other guests found the staff to be not user-friendly or polite. Noise from the highway was another downside for some visitors. Despite these challenges, the hotel offers a bed for travelers passing through Sudbury.
Beds
Guest reviews for 'Super 8 by Wyndham Sudbury ON' reveal mixed opinions about the beds. Many guests found the beds to be comfortable and highlighted the hotel's good location. Some noted that the beds were comfy, contributing positively to their stay. However, a significant number of reviews pointed out various issues with the bedding. Complaints included uncomfortable beds, tiny or insufficient pillows and instances of shabby bedding conditions, such as ripped mattress covers and broken box springs. There were also mentions of bed bugs and stained towels, raising concerns about cleanliness. Overall, while some guests had a restful experience, others felt that the beds and upkeep left much to be desired.
Cleanliness
The reviews for Super 8 by Wyndham Sudbury ON paint a concerning picture regarding the cleanliness of the hotel. Many guests reported rooms that were very dirty with frequent mentions of poorly maintained facilities. Specific issues included unclean bathrooms, stained bedding and towels, filthy carpets and overall lack of proper housekeeping. Some guests were particularly alarmed by the presence of blood stains and fecal matter and a recurring absence of essential items like clean towels and facecloths. Other cleanliness issues extended to common areas with mentions of garbage in hallways and stairwells, along with dark and dirty hallways where people were seen loitering. Breakfast quality also fell short of expectations, further detracting from the overall experience. Despite these numerous negatives, a few guests did note that staff interactions were friendly and that their rooms were clean, suggesting some variability in housekeeping standards. However, the overwhelming consensus highlights a significant need for improvement in cleanliness throughout the hotel.
Staff
The staff at Super 8 by Wyndham Sudbury ON receive mixed reviews but are often praised for their friendliness and helpfulness. Many guests appreciated the very kind and super friendly demeanor of the reception staff, noting that they went above and beyond to assist. The front desk clerk in particular was described as amazing, playing a crucial role in a smooth check-in procedure and quickly resolving issues like accidental double bookings. Guests frequently remarked that the staff were great at finding assistance when needed and always tried to be helpful.
However, some guests reported less favorable interactions, citing instances of rudeness and unprofessional behavior, such as staff banging on doors for check-out and housekeeping personnel being discourteous. There were also complaints about front desk staff being unwelcoming and not responding to issues promptly. Despite these negative experiences, the general sentiment leans towards a friendly and attentive team that strives to provide good service.
No, Super 8 by Wyndham Sudbury ON doesn't have any pool.
No, a spa isn't available at Super 8 by Wyndham Sudbury ON.
Yes, Super 8 by Wyndham Sudbury ON welcomes dogs.
No, parking facilities aren't available at Super 8 by Wyndham Sudbury ON.
No, Super 8 by Wyndham Sudbury ON doesn't have a gym.