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Summary of reviewsHotel Surfances shines particularly due to its exceptional location, just steps away from La Concha beach, which is highly favored by beach lovers and families alike. Its proximity to local bars, restaurants and shops, combined with the convenience of free parking, makes it an attractive option for visitors looking for comfort and easy access to both leisure and dining options.
The breakfast experience at Hotel Surfances receives a lot of praise with guests appreciating the wide variety, quality and abundance of the buffet options, including gluten-free and lactose-free items. The attentive and friendly breakfast staff further enhance the positive experience, making the morning meal a highlight of many stays.
Although the hotel does not serve dinner, its central location surrounded by numerous dining establishments ensures that guests have ample dining choices. The staff's readiness to recommend local spots further adds to this convenience.
The rooms at Hotel Surfances are noted for their cleanliness and occasional spaciousness, but many guests point out that they are in need of urgent renovation. Despite the mixed feedback on room quality, the hospitality of the staff is consistently praised. Guests commend the friendly and professional nature of the staff, who contribute significantly to the welcoming atmosphere of the hotel.
The hotel receives positive feedback for its good hygiene standards, particularly in the cleaned and maintained areas. However, some guests have noted issues with outdated facilities and occasional odors.
Hotel Surfances also provides a unique experience with its free parking facilities, which guests find very convenient. This perk enhances the overall stay, especially for those traveling by car.
Families find Hotel Surfances to be a good option due to its close location to the beach and the hotel's tranquil environment. The staff's attentiveness to families, particularly those with young children, is a recurring compliment.
Despite the positive aspects, certain areas, such as the comfort and quality of the beds and the overall outdated facilities, need attention. The limited WiFi availability, confined to common areas, also stands out as a concern for guests requiring dependable internet connectivity in their rooms.
Overall, Hotel Surfances offers significant positive features such as its prime location, excellent breakfast and friendly staff, which contribute to a generally pleasant stay, especially for beach lovers and families. Improvements in room quality and bed comfort, along with expanded WiFi access, would greatly enhance the overall guest experience. Show more
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Categories
Hotel near The Beach
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
3-Star Hotel
Room Types
Guest Reviews
6.8
Rated
Location
Hotel Surfances boasts an exceptional location that consistently impresses guests. Nestled just a few minutes' walk from the beach, visitors appreciate its proximity to the serene shores of La Concha and the lively area filled with bars, restaurants and shops. Many reviewers highlight the convenience of free parking, allowing for a stress-free stay. The central location not only offers easy beach access but also lets guests explore nearby attractions without needing a car. Cleanliness and the friendliness of the staff also contribute positively to the overall experience. Perfectly suited for beach lovers and those looking to immerse themselves in local dining and nightlife, Hotel Surfances offers a compelling mix of value, comfort and convenience in a picturesque coastal setting.
Breakfast
Hotel Surfances offers a breakfast experience that largely garners positive feedback from its guests. The buffet-style breakfast is often praised for its variety, quality and abundance, catering to different dietary needs with options including gluten-free and lactose-free items. Many guests find the breakfast to be excellent, delicious and plentiful, contributing significantly to the overall satisfaction of their stay.
The staff, particularly at breakfast, receive commendations for their friendliness and attentiveness, adding a warm touch to the morning meal. Despite some criticisms about basic or limited options and perceptions of high costs by a few guests, the majority appreciate the wide selection and good value for money, noting the inclusion of both sweet and savory choices. Of particular note are the Covid safety measures, which several guests appreciated, feeling reassured about their health during the meal.
Guests frequently highlight the breakfast as a standout feature with it being described as very good, great or even the best part of the stay. The location of the hotel, conveniently close to the beach, is a recurrent plus point when mentioned alongside the breakfast experience. Overall, despite a few mixed opinions, the breakfast at Hotel Surfances is well-regarded and a valued part of the guest experience.
Dinner
Hotel Surfances offers a convenient locale for those looking to enjoy a meal or a drink during their stay. While the hotel itself does not provide dinner service, there are numerous restaurants and bars in the surrounding area, making it easy for guests to find a suitable dining option. The friendly and knowledgeable staff are more than willing to recommend local spots to eat or to grab a drink, ensuring that guests can enjoy the vibrant culinary scene nearby. Additionally, the hotel's proximity to a large parking lot and various dining establishments adds to its appeal for travelers seeking both comfort and convenience.
Rooms
Hotel Surfances has received a mix of feedback regarding the state and quality of their rooms. Positive aspects frequently mentioned include the cleanliness and spaciousness of many of the rooms. Guests often found the rooms to be very clean with daily cleaning routines ensuring hygienic conditions. Additionally, numerous guests appreciated the spaciousness of certain rooms, which comfortably accommodated families with multiple beds and even offered features like balconies with pleasant views.
However, a recurrent theme across the reviews is the aging and deteriorating condition of the hotel facilities. The majority of the rooms are described as outdated with old furniture, small, poorly maintained TVs and worn-out flooring. Many guests noted the necessity for urgent renovations, citing problems such as broken tiles, leaking faucets, poor water pressure and broken slats. Issues with dampness, musty odors and inadequate ventilation were also commonly reported with some rooms having small or non-existent windows and even cracks in the ceiling.
Another area of concern was noise. Guests often found the rooms to be poorly soundproofed, leading to disturbances from street noise, noisy corridors and sounds from adjacent rooms or the nearby elevator. Additionally, several reviews pointed out the discomfort of old and noisy beds and furniture.
In summary, while the hotel rooms at Hotel Surfances are often lauded for their cleanliness and occasional spaciousness, there is an overwhelming consensus that they are in dire need of renovation and modernization to address the multitude of issues related to wear and tear, noise and overall comfort.
Beds
At Hotel Surfances, the overall sentiment towards the beds and mattresses is notably negative. Numerous reviews express dissatisfaction with the comfort and quality of the beds. Guests frequently describe the mattresses as uncomfortable, hard and old with some even mentioning that they were sagging and had springs that could be felt while lying down. Several reviewers noted that the beds were very uncomfortable, often stating that they were the worst aspect of their stay.
Reports of broken bed frames, worn-out mattresses and beds that squeak or sink further add to the concerns. While there were a handful of comments about beds being comfortable or very good, these were significantly outnumbered by complaints. The consistent feedback suggests an urgent need for the hotel to replace or renovate the beds and mattresses to enhance guest comfort.
In summary, improving the quality of the beds at Hotel Surfances would likely lead to much more positive guest reviews and a better overall experience for visitors.
Cleanliness
Hotel Surfances receives mixed reviews regarding its overall cleanliness. Many guests have highlighted the clean and tidy state of their rooms with frequent mentions of the hotel maintaining top-notch cleanliness across various areas. Daily cleaning and changing of towels by the friendly cleaning staff have been positively noted, contributing to comfortable and pleasant stays for many visitors.
However, there are also significant remarks regarding the need for urgent renovations and updates to the hotel's facilities. Some rooms have been described as having old furniture and decaying windows and there are repeated mentions of dampness and musty smells. Issues such as uncomfortable mattresses and insufficient soundproofing have also been pointed out, detracting from the overall experience for some guests.
While the cleanliness of some rooms is praised, inconsistencies in cleaning practices are evident with mentions of cobwebs, stained bathtubs and occasional unpleasant odors. Despite these drawbacks, the hotel's prime location near the beach and its overall good hygiene standard in many areas make it a suitable accommodation choice for some travelers.
Staff
The staff at Hotel Surfances stands out for their exceptional friendliness and professionalism. Guests consistently highlight the warm and welcoming nature of the reception staff, who are noted for their kindness and willingness to assist at all times. Reviews frequently mention the staff's attentiveness and the friendly treatment they received, from front desk interactions to the staff in the breakfast area.
The reception area itself is described as very clean and modern, adding to the overall pleasant experience. Guests appreciated the staff's readiness to help with various needs, including storing bikes and providing assistance with questions. Notable mentions highlight individual staff members, such as the receptionist Borja and Ruben in the breakfast area, for their exceptional service.
While the vast majority of reviews praise the staff's friendliness, a few negative mentions note the occasional unhelpfulness and isolated instances of rudeness from specific staff members. Despite this, the general consensus is overwhelmingly positive, emphasizing that the staff's excellent treatment and attention significantly enhance the overall experience at Hotel Surfances.
Wi-Fi
Hotel Surfances offers an interesting blend of charm and amenities, but the WiFi situation has been a point of concern for guests. The internet connection is limited to common areas such as the dining room and reception, leaving the rooms without any WiFi access. This has led to quality issues and inconvenience for those who need a reliable connection in their personal space. While some travelers may find it inconvenient to step out of their rooms for internet access, those who don't heavily rely on connectivity might still enjoy the overall experience at the hotel.
Beach
Hotel Surfances boasts a prime location that's hard to beat for beach lovers. Situated just steps away from the renowned La Concha beach, the hotel's proximity to the sandy shores is a standout feature repeatedly highlighted by guests. With the sea just a stone's throw away, it's incredibly easy for visitors to enjoy the sun, surf and serene beachside moments.
In addition to the immediate beach access, the hotel's location also offers quick routes to nearby promenades and restaurants, adding to the convenience for those seeking leisure and dining options close to the water. Whether it's for a quick dip in the sea or a leisurely stroll along the promenade, guests find the positioning of Hotel Surfances incredibly favorable.
Perfect for both short stays and extended vacations, the hotel's vicinity to La Concha and Los Locos beaches ensures that beachgoers can maximize their time by the water. Even the dog-friendly beach is conveniently nearby, catering to those traveling with pets. Ultimately, the hotel's location is described as ideal for those wanting a hassle-free beach holiday, making it an excellent choice for sun-seekers aiming to soak up the coastal atmosphere with minimal effort.
Parking
Hotel Surfances stands out notably for its parking facilities, frequently highlighted as a positive feature by its guests. Many reviewers appreciate the accessibility of the free parking provided, which is described as a valuable amenity and very convenient for those traveling by car. The location of the parking, sometimes directly in front of the hotel, adds to the convenience and ease of access.
The spacious nature of the parking area is often lauded with several guests describing the space as large and excellent. However, it's worth noting that some rooms for improvement are mentioned, such as the parking area being tight or complicated at the back of the hotel and occasionally being on a slope. During the high season, finding a parking spot can be a bit challenging and some reviews mention the need for better monitoring as some spaces might be occupied by non-guests.
Despite these few drawbacks, the overall consensus remains that the availability of a free, private parking lot significantly enhances the stay at Hotel Surfances. The free parking arrangement is especially appreciated by guests, making it a convenient and hassle-free experience for those who drive in.
Family
Hotel Surfances stands out as a family-friendly destination, particularly for those looking to enjoy proximity to La Concha beach. Its close location to the beach makes it convenient for families wanting easy access to seaside fun. Many guests appreciated the hotel’s family-oriented atmosphere and praised the quality of the accommodations for families.
Large family rooms and a peaceful environment make it a relaxing venue for family stays. The staff received commendations for being super friendly and attentive, especially towards younger guests, such as helping with baby food.
However, it's worth noting that some guests found the presence of children from a camp staying at the hotel to contribute to noise levels. Additionally, the entrance to the hotel has been flagged as potentially dangerous for children. While pets are not favored at this location, the hotel generally maintains a positive reputation as a family-centric establishment, ideal for groups of adults and children alike.
3 Star
Hotel Surfances has received considerable feedback regarding its three-star rating. Many reviews suggest that the hotel does not meet the standards expected of a three-star establishment with some even comparing it to a hostel. Guests have pointed out the outdated facilities and furniture, stating that the conditions are more fitting for a lower-rated hotel. Despite being labeled as a three-star hotel, the general consensus is that it barely meets the minimum requirements for this rating and there are better options available within the same category.
Dog Friendly
Hotel Surfances stands out as a pet-friendly destination, welcoming travelers with their furry companions. The hotel proudly accepts dogs, offering a pet-friendly reception and facilities that cater to their needs. Guests appreciate the availability for pets, as they are allowed in various areas within the hotel. The pet-friendly attitude extends to the surrounding areas with a nearby dog beach adding to the appeal for dog owners.
Despite a supplement fee of 10€ per animal, some guests find it worth it for the convenience of having their pets accommodated. Upon arrival, ample parking spaces are usually available, making the check-in process smooth for those traveling with their dogs. While a few reviews noted that the hotel didn’t accept pets in some cases, the overall sentiment is positive towards the hotel's pet-friendly services, allowing guests to comfortably stay with their dogs.
The hotel’s policy of allowing dogs makes it a preferred choice for pet owners looking to travel without leaving their furry friends behind.
No, Hotel Surfances doesn't have any pool.
No, a spa isn't available at Hotel Surfances.
Yes, Hotel Surfances welcomes dogs.
Yes, parking facilities are available at Hotel Surfances.