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Summary of reviewsNestled in the tranquil area of Lancaster, Holiday Inn Express & Suites Lancaster East - Strasburg by IHG, provides an ideal and peaceful location for travelers with easy access to major attractions like the Sight and Sound Theater and Strasburg Rail Road. The hotel offers hassle-free accessibility to gas stations, highways and restaurants, alongside scenic views that foster a restful stay.
The complimentary breakfast garners consistently positive reviews, praised for its cleanliness and wide variety. Items such as eggs, sausages, omelets, yogurts and pancakes are frequently highlighted with many guests describing the meal as better than typical hotel offerings. An early start at 6 am ensures guests can begin their day with a well-rounded meal in a clean dining environment.
Rooms at the hotel repeatedly impress guests with their exceptional cleanliness and comfort. Spacious and well-laid-out, the accommodations include modern amenities and high-quality furnishings. The bathrooms, featuring nice countertops and excellent water pressure, add to the appeal. Both rooms and common areas are maintained in immaculate condition, contributing to the overall high standards of cleanliness upheld by the hotel.
The staff at Holiday Inn Express & Suites Lancaster East - Strasburg are widely commended for their friendliness, helpfulness and professionalism. Guests frequently highlight the warm and accommodating nature of the team, especially noting individuals like Lorraine at the front desk. The staff’s attentiveness and efficiency significantly enhance the guest experience, creating a welcoming and hospitable atmosphere.
While the pool has its admirers, especially among children, feedback is mixed. Some guests appreciate the warmth and cleanliness of the pool area, but concerns about debris, lack of regular maintenance, size and occasional closures have been noted. Noise from children using the pool can also be heard in the hallways.
The beds at the hotel receive a lot of praise for their comfort, contributing to a restful stay for many. Guests often use terms like "very comfortable" and "super comfortable" to describe the mattresses and pillows. The provision of amenities like body wash, lotion, shampoo and conditioner dispensers adds to the convenience. Although a few guests found the mattresses firmer than their personal preference, the general sentiment is one of satisfaction.
Overall, Holiday Inn Express & Suites Lancaster East - Strasburg stands out as a reliable choice for travelers seeking a clean, comfortable stay in a serene and accessible location, bolstered by excellent service from the hotel staff. Show more
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Categories
Hotel with Indoor Pool
This hotel features a large indoor pool, open daily with convenient hours. It provides a comfortable stay with essential amenities for travelers.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Heated Pool
Room Types
Superior King RoomThis room includes a cable TV with satellite channels, a desk, a microwave and a refrigerator.
Standard Queen Room with Two Queen BedsThis room includes a desk, microwave, refrigerator and coffee maker.
Standard RoomThis room includes a cable TV with satellite channels, a desk, microwave and refrigerator.
Twin Room - Non-SmokingThis room includes a cable TV with satellite channels, a desk, microwave and refrigerator.
Standard King Room with Roll-in Shower - Mobility AccessibleFeaturing a handicap accessible bathroom, this spacious room also offers a cable TV with satellite channels, microwave and refrigerator.
Suite with Two Queen BedsFeaturing a sofa bed, this suite also includes a kitchenette with kitchenware.
King Suite - Non-SmokingFeaturing a sofa bed, this spacious suite also includes a kitchenette with kitchenware.
Standard King RoomThis room offers a cable TV with satellite channels, a microwave, refrigerator and coffee maker.
King Room - Hearing Accessible/Non-Smoking Featuring a handicap accessible bathroom, this room also offers a cable TV with satellite channels, a microwave and a refrigerator.
Suite with Two Queen Beds - Communications AccessThe well-equipped kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Suite - Disability AccessThe unit offers 2 beds.
King Suite with Disability Access and Bathtub - Non SmokingThe unit has 2 beds.
Room with Two Beds - Hearing Accessible - Non-SmokingThe unit offers 2 beds.
Standard Queen Room with Two Queen Beds - Communications AccessibleThe unit offers 2 beds.
King Room - Mobility Access Tub - Non-SmokingThe unit has 1 bed.
Guest Reviews
8.8
Excellent
Location
Nestled in the serene area of Lancaster, the Holiday Inn Express & Suites Lancaster East - Strasburg by IHG, offers an ideal and peaceful location for travelers. Its proximity to major attractions, such as the Sight and Sound Theater and Strasburg Rail Road, makes it a convenient choice for sightseeing. Guests appreciate the hotel's easy access to gas stations, major highways and a variety of restaurants. The location is also highlighted as being easy to locate with good accessibility for handicapped individuals. Scenic views and the tranquility of the area further enhance its appeal, making it a perfect spot for excursions and a thoroughly restful stay.
Breakfast
The Holiday Inn Express & Suites Lancaster East - Strasburg offers a breakfast experience that consistently receives positive feedback from guests. Numerous reviews highlight the cleanliness of the dining area and the good variety of breakfast items available. Guests appreciated the inclusion of eggs, sausages, omelettes, yogurts, pancakes and both hot and cold options. Descriptors such as delicious, excellent and wonderful were frequently used to describe the breakfast with many guests noting it was better than what is typically found in other hotels. The breakfast starts early at 6 am, allowing guests to begin their day with a well-rounded meal. Although a few guests mentioned limitations due to COVID protocols or missing the full hot breakfast traditionally offered, the general consensus is that the breakfast provided is very good with a lot of choices and a clean, pleasant dining environment.
Rooms
The rooms at Holiday Inn Express & Suites Lancaster East - Strasburg by IHG, consistently impress guests with their exceptional cleanliness and comfort. Many reviews highlight the spacious, well-laid-out accommodations that are equipped with everything needed for a pleasant stay. Guests appreciate the cleanliness of both the rooms and bathrooms, praising the nice countertops and excellent water pressure in the showers. The hotel also boasts generously sized, updated rooms with functional air conditioning and super comfortable beds. Overall, the hotel provides a clean, comfortable and well-appointed environment for its visitors.
Beds
Guests at the Holiday Inn Express & Suites Lancaster East - Strasburg by IHG, generally found the beds to be comfortable and soft, contributing to a restful stay. Positive remarks frequently highlighted the comfort of both the beds and pillows. Many guests specifically mentioned the comfort and quality of the mattresses with several using terms like "very comfortable" and "super comfortable" to describe the sleeping arrangements. There was also appreciation for the convenience of amenities like body wash, lotion, shampoo and conditioner dispensers, accompanied by the consistent comfort of the beds. While a few guests found the mattress to be firmer than their personal preference, the overall sentiment was one of satisfaction with the bedding, which contributed significantly to their pleasant experience at the hotel.
Cleanliness
Holiday Inn Express & Suites Lancaster East - Strasburg by IHG, consistently impresses with its high cleanliness standards. Guests frequently describe the hotel as very clean with particular praise for the rooms and bathrooms. The facilities are neat, well-maintained and boast modern amenities. The common areas, including the food area, are also kept in immaculate condition, offering a pleasant experience for all. The staff receive commendations for their friendly and helpful demeanor, enhancing the overall atmosphere. Additionally, the hotel offers comfortable beds and spacious rooms, contributing to a restful stay. Situated in a quiet and easily accessible location, it provides a serene environment for travelers. Despite a few isolated concerns about cleanliness, the general consensus is overwhelmingly positive, making it a reliable choice for a clean and comfortable stay.
Staff
The staff at Holiday Inn Express & Suites Lancaster East - Strasburg by IHG, consistently receive high praise from guests for their friendliness, helpfulness and professionalism. Many reviews mention the warm greetings at the front desk with guests highlighting the particularly kind and accommodating nature of the staff, especially pointing out individuals like Lorraine. The team is described as attentive, efficient and committed to maintaining a pleasant environment. Their efforts in keeping the facilities clean and well-stocked are frequently noted. Overall, the hotel staff create a welcoming and hospitable atmosphere, which significantly enhances the guest experience.
Pool
The pool at Holiday Inn Express & Suites Lancaster East - Strasburg receives mixed feedback from guests. Expressed fondness by children highlights its appeal to families. Some guests appreciate the warm and clean pool area. However, there are numerous concerns about the pool's cleanliness with mentions of debris and a need for regular maintenance. There are also comments on the pool being too small and lacking space for chairs. Instances of the pool being closed added to the disappointment for some visitors. Noise from children enjoying the pool can be heard in the hallways. Overall, while the pool has its admirers, there are areas that require improvement to meet all guests' expectations.
Yes, Holiday Inn Express & Suites Lancaster East - Strasburg by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Lancaster East - Strasburg by IHG.
No, Holiday Inn Express & Suites Lancaster East - Strasburg by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Lancaster East - Strasburg by IHG.
Yes, Holiday Inn Express & Suites Lancaster East - Strasburg by IHG has a gym.