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Summary of reviewsThe Best Western Plus Monopole Métropole in Strasbourg is widely praised by guests for its strategic location, exceptional comfort, and attentive service. Ideally situated between the city's main train station and the historic old town, the hotel offers convenient access to Strasbourg's rich cultural and historical attractions while maintaining a serene and peaceful environment. This makes it an excellent base for both exploration and relaxation.
Guests frequently commend the hotel's breakfast offerings, which are described as generous and varied, featuring both traditional items and local specialties. Despite occasional issues with space and replenishment, the overall breakfast experience is enhanced by the use of high-quality local products and the friendliness of the staff.
Room reviews highlight the hotel's modern design, cleanliness, and comfort. Rooms are appreciated for their spaciousness and elegance, with comfortable bedding ensuring a good night's sleep. While some mention the compact size of certain rooms, the general impression is positive, with soundproofing and thoughtful amenities like air conditioning and coffee machines enhancing the guest experience.
The hotel's cleanliness and service are consistently noted, with a dedicated staff providing friendly and professional assistance across all departments. The staff's welcoming demeanor and willingness to assist have left a lasting impression on guests, contributing to a memorable stay.
While the hotel faces some challenges with its Wi-Fi connectivity and parking, staff support and the convenient location mitigate these issues. Guests appreciate the secure parking options, although space can be limited.
For families, the hotel stands out with its family-friendly amenities, such as family rooms equipped with baby cots and thoughtful touches like small gifts for children. Its pet-friendly policies further enhance its appeal for those traveling with pets.
Although opinions on the property's four-star status are mixed, with some critiques regarding limited amenities, the hotel's prime location and excellent service make it a favorable choice for both leisure and business travelers. For business guests, the hotel's location and facilities provide convenience and functionality, despite occasional Wi-Fi inconsistencies.
Overall, the Best Western Plus Monopole Métropole offers a blend of comfort, convenience, and friendly service, making it a reliable choice for visitors to Strasbourg. Show more
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Categories
Historic Hotel
Located near the train station, this hotel has been a part of Strasbourg's landscape for many years. Its classic facade and interior design evoke a sense of history.
Hotel Taking Steps Towards Sustainability
This hotel has received the European Eco-label certification, demonstrating high standards of environmental quality and performance. They have been Green Key certified for five consecutive years, highlighting their dedication to sustainable development and environmental protection.
Family Friendly Hotel
This hotel provides comfortable accommodations and a convenient location near the train station, making it suitable for families traveling with children.
Dog Friendly Hotel
The hotel allows up to 1 dog in a limited number of rooms. The size limit for any one dog shall be 100 kilograms. The Pet Friendly rate is 10 EUR per day.
Hotel near Nightlife Spots
Located near the train station, this hotel offers convenient access to the city center and its nightlife. The hotel provides comfortable accommodations and is within walking distance of many bars and restaurants.
Business Hotel
The Best Western Plus Monopole Métropole offers essential business amenities. It is known for high-quality service and is conveniently located near the city center. It offers room service, a restaurant, a fitness center, and a bar.
Hotel with Parking
The hotel has a private underground garage available for a fee, requiring a reservation and with a height restriction. It offers secure parking and electric vehicle charging points.
EV charging stations
Accessible Hotel
This hotel offers accessible rooms for guests with disabilities and the staff is trained to accommodate various forms of disability. It is centrally located near the train station and historic areas, providing a convenient and accessible base for exploring the city.
Hotel with Gym
This hotel features a fitness room.
Hotel with EV Charging Stations
As a Best Western Plus property, it provides a reliable standard of accommodation. The inclusion of EV charging makes it a practical choice for EV-driving travelers.
4-Star Hotel
This hotel is located within walking distance of the train station and the main area of Strasbourg. It offers a convenient location and comfortable accommodations. Guests appreciate the hotel's excellent service and modern amenities.
Romantic Hotel
Room Types
Comfort RoomOffering free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The twin/double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Signature Room with whirlpool bathThis twin/double room features a hot tub and a spa bath. Featuring free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a shower and a hairdryer. The twin room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Executive RoomProviding free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. This twin/double room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Family RoomOffering free toiletries and bathrobes, this family room includes a private bathroom with a shower and a hairdryer. This family room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker.
Guest Reviews
8.5
Very Good
Location
Nestled strategically in the heart of Strasbourg, the Best Western Plus Monopole Métropole earns praise from guests for its prime location that balances accessibility and tranquility. This hotel is ideally positioned between the major train station and the charming old town, making it a convenient hub for travelers exploring the city's rich history and vibrant culture. Nestled on a quiet street, yet just a short walk from iconic attractions like La Petite France and the Cathedral, it allows guests to navigate the city's highlights with ease. Visitors appreciate the serene environment despite proximity to bustling areas, highlighting its suitability for both sightseers and those seeking a peaceful retreat. The hotel's location is complemented by its welcoming ambiance, ensuring a comfortable and pleasant stay for those aiming to see the best of Strasbourg on foot.
Breakfast
The Best Western Plus Monopole Métropole is frequently celebrated for its breakfast offerings. Guests generally find the breakfast experience to be satisfying, highlighting its great quality and variety. The buffet-style presentation is praised for being extensive, with plentiful options ranging from traditional items such as eggs, cold cuts, cheese, salmon, muesli, and fresh fruit, to local specialties that add authenticity to the meal. It caters to both sweet and savory preferences, ensuring there is something for everyone.
The emphasis on using local and high-quality products is a recurring theme in the reviews, contributing to a hearty and delicious meal. Fresh ingredients are a notable mention, alongside selections that include an appealing assortment of cheeses and regional favorites. The use of fresh fruits, like oranges for juice, and loose leaf tea adds a refreshing and personalized touch to the buffet.
While the breakfast room is spacious and noted for its pleasant atmosphere, some reviews mentioned the space might feel restless, particularly when crowded. The staff's friendliness and attentiveness are frequently commended, further enhancing the dining experience. Despite occasional mentions of limited replenishment later in the service and the breakfast being pricey at €17 if not included in the room rate, the overall sentiment remains positive due to its generous portions and variety.
In summary, the breakfast at Best Western Plus Monopole Métropole is a robust offering with a wide, appealing selection and a commitment to quality local products, making it a delightful start to the day for most guests.
Rooms
The reviews for the rooms at Best Western Plus Monopole Métropole paint a picture of a hotel that excels in comfort and cleanliness. Many guests highlight the spaciousness and modernity of the rooms, which are consistently described as newly refurbished, well-equipped, and designed with elegant and Alsatian details. The beds are noted for their comfort, with mentions of soft pillows and firm mattresses ensuring a restful night's sleep.
Despite some remarks about small room sizes and inconveniently separated bathroom facilities, the overall impression is positive, especially regarding room cleanliness and functionality. Soundproofing is generally appreciated, with many rooms offering a quiet retreat even in a central location. The presence of amenities such as air conditioning, coffee machines, and occasionally separate lounges reinforce the sense of a well-catered stay.
Additionally, the hotel's strategic position near the train station, city center, and Petite France is frequently appreciated by visitors. Those staying in newly renovated or executive rooms mention particularly favorable experiences, with features such as balconies and luxurious bathrooms enhancing their stay.
Ultimately, the reviews suggest that the Best Western Plus Monopole Métropole provides a comfortable and clean choice for those seeking a well-located and modern accommodation in Strasbourg.
Beds
A stay at the Best Western Plus Monopole Métropole promises a restful night's sleep for travelers, thanks to the hotel's remarkably comfortable and well-equipped accommodations. Guests frequently highlight the comfort of the beds, describing them as excellent, spacious, and exceptionally inviting. Many point out the high quality of the bedding, with some guests finding it super comfortable, even helping those with back issues to sleep without pain. The rooms themselves are often noted for being comfy and relaxing, providing a perfect sanctuary after a day of exploring Strasbourg. Despite minor critiques regarding pillows or mattress firmness, the consensus is overwhelmingly positive, with many guests leaving well-rested and impressed with the standard of comfort offered at this conveniently located hotel.
Cleanliness
Located in the heart of Strasbourg, Best Western Plus Monopole Métropole impresses with its exceptional cleanliness and attentive service. Guests frequently praise the hotel for maintaining pristine conditions not only in the rooms but throughout the entire establishment. The rooms are described as spacious, modern, and comfortably furnished with thoughtful amenities that include refrigerators, kettles, and a good selection at the breakfast buffet. Many guests highlight the quietness and soundproofing of the rooms, ensuring a restful stay.
The bathrooms are noted for their cleanliness and modern features, contributing to the overall comfort of the hotel. The hotel staff is consistently lauded for their friendliness and willingness to assist, enhancing the welcoming atmosphere. Despite some remarks on the hotel's dated decor and musty feel in certain areas, the cleanliness outweighs these concerns, leaving guests satisfied with their stay.
Overall, the Best Western Plus Monopole Métropole stands out as a reliable choice for travelers seeking a clean and comfortable stay in a central location, with excellent service from a dedicated staff.
Staff
At the Best Western Plus Monopole Métropole, the delightful team at this hotel leaves a lasting impression on its guests. The overwhelming consensus from past visitors is the exceptional friendliness and helpfulness of the staff. Described repeatedly as attentive, professional, and accommodating, the staff go above and beyond to ensure every guest feels welcomed and cared for. The reception staff are particularly noted for their warm greetings and accommodating approach, effortlessly handling any requests and providing valuable information to enhance the stay. Their multilingual abilities add an extra layer of convenience for international travelers. An exceptional level of service seems to persist throughout the entire hotel, as staff across all departments—from housekeeping to dining—are consistently attentive and dedicated. This genuine dedication to service, combined with professionalism and an undeniably friendly demeanor, makes staying at this hotel not just pleasant but memorable.
Wi-Fi
Guests at the Best Western Plus Monopole Métropole have had mixed experiences with the hotel's Wi-Fi service. While some found the internet connection to be good or very good, many others encountered significant issues, particularly with connectivity in their rooms. Problems cited include weak Wi-Fi signals, unreliable connections, constant disconnections, and, in some rooms, the Wi-Fi failing to function at all. Some guests resorted to changing rooms in search of a better connection, suggesting that the quality of Wi-Fi may vary within different areas of the hotel. Overall, while a portion of visitors managed to enjoy a satisfactory internet experience, the prevailing sentiment appears to be that the Wi-Fi service is inconsistent and in need of improvement.
Parking
The parking experience at Best Western Plus Monopole Métropole is a mixed bag, combining convenience with challenges. Many guests appreciate having parking options available and the assistance provided by the hotel staff, who often park vehicles for guests in the hotel's underground garage or nearby facilities. The valet service is noted for its convenience, allowing guests to simply hand over their car keys and have their vehicle parked safely, albeit in a tight space.
While the private parking garage offers secure storage, including for bicycles, it is consistently described as narrow and cramped. This highlights the need for timely reservations to ensure availability, which can sometimes be challenging due to limited space. The garage, situated a short distance from the hotel, requires vehicles to navigate a particularly narrow entrance, often with the help of hotel staff. Despite these limitations, guests often feel that the parking prices are reasonable compared to other locations in Europe.
For those visiting Strasbourg and navigating its scarcity of public parking spaces, the paid on-site parking, available in both covered and underground options, can be a valuable amenity. Overall, while the ease of access and space constraints can be inconvenient, the hotel's strategic location close to the city center and train station, combined with diligent staff support, makes it a practical choice for travelers prioritizing secure parking during their stay.
Family
Best Western Plus Monopole Métropole in Strasbourg stands out as an ideal choice for families with children. The hotel provides a warm and thoughtful experience, with staff consistently going above and beyond to ensure families feel welcome. Guests have appreciated the small gifts offered to their children and the well-prepared family rooms that include helpful amenities like baby cots and toys, making the stay enjoyable for the youngest members. The setup is particularly advantageous for families, providing ample space for both children and pets. With an array of thoughtful touches, such as stuffed animal gifts for children and prepared children’s beds, the hotel surpasses expectations in its family-friendly offerings. Its proximity to Strasbourg's old town and the train station adds to its convenience for exploring the city. Furthermore, the hotel is exceptionally pet-friendly, warmly welcoming dogs with treats and bedding arrangements. Breakfast is complimentary for children under 18, which enhances the appeal for family travelers. While the hotel excels in various areas, options for vegetarians and vegans could be more diverse. Overall, Best Western Plus Monopole Métropole guarantees a successful stay for families, offering a comfortable and welcoming atmosphere that encourages guests to return.
4 Star
Best Western Plus Monopole Métropole in Strasbourg has received mixed reviews regarding its four-star status, facilities, and services. While some guests praise the hotel for being well-located in the heart of the city and offering professional, high-quality service, others express disappointment, feeling the establishment falls short of four-star standards. Positive feedback highlights the cleanliness and comfort of the hotel, noting a pleasant atmosphere and top-notch bedding. Many visitors appreciate the great value it offers as a four-star hotel, despite the slightly high prices.
However, critiques focus on the limited amenities and services expected from a hotel with this rating. Concerns include the lack of assistance in carrying bags and minimal bathroom amenities. Some visitors find the price-quality ratio inadequate, feeling the hotel is not fully deserving of its four-star label. The breakfast, although generally good, is considered neither plentiful enough nor aligned with the expectations of a four-star experience. Lastly, while the hotel provides a very nice room, factors like size and the dated condition of the building might detract from the anticipated luxury. Nonetheless, the hotel's ideal location makes it a practical base for exploring Strasbourg.
Business
Nestled in a prime location advantageous for business travelers, Best Western Plus Monopole Métropole offers convenience and comfort. Situated within walking distance of the train station and with good access to public transport, its geographical position caters well to those arriving in Strasbourg by train. The hotel is noted for its excellent value for money and perfect services, further enhanced by the friendly and accommodating staff who go out of their way to assist with city navigation, parking advice, and dining recommendations.
The facilities are well-suited for business needs, boasting tables with outlets for comfortable working sessions. While the internet generally works well and benefits from a dedicated business area, some guests did find the WiFi speed below optimal for professional use. Nevertheless, the availability of a computer in the hall adds to the convenience for guests.
Adding to its appeal, the hotel provides a secure car park, excellent parking service, and an underground parking option, making it a practical choice for those traveling by car. Guests also highlighted the excellent breakfast, complemented by the attentive staff, further underscoring the hotel's commitment to delivering a balanced environment for both relaxation and business pursuits.
Historic
Nestled in the heart of Strasbourg, the Best Western Plus Monopole Métropole stands as a testament to the city's rich history. Its beautifully preserved historic building is adorned with decor that intertwines elegantly with Strasbourg's storied past. Guests frequently commend the hotel's captivating ambiance that effortlessly reflects the city's historical charm. The hotel boasts a perfect location, mere minutes away from the historic city center, providing easy access to a multitude of historical sites. This proximity allows visitors to explore Strasbourg's old town and experience its cultural depth at their leisure. The hotel's central position also means that a variety of excellent local restaurants, pastry shops, and bakeries are just a stone's throw away. Despite being an old establishment, the hotel exudes a well-kept and charming aura, ensuring a comfortable and inviting stay for travelers seeking both convenience and a connection to the historical essence of Strasbourg.
Dog Friendly
Best Western Plus Monopole Métropole is praised for its exceptional pet-friendly facilities and services. Guests have noted the warm and accommodating attitude towards pets, emphasizing that dogs are treated as valued guests. Upon arrival, the hotel provides thoughtful amenities such as a little bed, a water bowl, and treats, ensuring that pets feel as comfortable as their owners. The inclusive environment allows dogs to accompany their owners throughout the hotel, highlighting a genuinely welcoming atmosphere for those traveling with their furry companions. This accommodating approach has been recognized as a significant advantage for those choosing to stay at the hotel.
No, Best Western Plus Monopole Métropole doesn't have any pool.
No, a spa isn't available at Best Western Plus Monopole Métropole.
Yes, Best Western Plus Monopole Métropole welcomes dogs.
Yes, parking facilities are available at Best Western Plus Monopole Métropole.
Yes, Best Western Plus Monopole Métropole has a gym.