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Summary of reviewsVienna House by Wyndham Baltic Stralsund is widely praised for several standout features that enhance the guest experience. The hotel’s prime location in Stralsund is frequently highlighted with guests appreciating its proximity to key attractions like the old town, the harbor and the Ozeaneum aquarium. The central yet quiet setting allows for peaceful retreats and convenient access to public transportation, making it ideal for those looking to explore the city on foot or by bike.
Breakfast at the hotel is another highlight, offering a varied and plentiful selection that satisfies diverse tastes. Guests commend the fresh, delicious offerings and the attentive, friendly service, making it a pleasant way to start the day. The dining experience extends positively to the dinner service with many guests enjoying the superb, ample portions and friendly restaurant staff, despite some logistical hiccups with availability.
The rooms are described as spacious and offering pleasant views with consistent cleanliness and functionality. However, there are notable mentions of outdated décor and worn-out furniture, indicating a need for modernization and better maintenance. Complaints about the lack of air conditioning and occasional noise issues also suggest areas for improvement to meet contemporary standards.
Cleanliness in the hotel generally receives positive feedback, especially for freshly cleaned rooms and attentive housekeeping staff. Still, there are reports of stained carpets, outdated furnishings and inadequate bathroom cleanliness that indicate a need for deeper cleaning practices.
Guests consistently praise the exceptionally friendly and helpful staff, particularly the reception team, who ensure a smooth and welcoming experience. Despite isolated incidents of less impressive service, the overall sentiment reflects a high level of professionalism and attentiveness that significantly enhances the stay.
The WiFi service presents a mixed picture with some guests finding it reliable and easy to access, while others report weak or unreliable connections, particularly in the rooms. Improvement in WiFi infrastructure, especially for in-room use, would benefit guests needing consistent internet access.
The hotel features a clean and well-maintained gym, though small and a compact sauna area, providing good wellness facilities for guests. Parking options are ample with affordable street parking and a more costly underground garage, which some guests find expensive but generally manageable.
Beds receive mixed reviews with many finding them comfortable but others encountering issues with size, mattress firmness and outdated linens. Improving mattress quality and consistency across all rooms could enhance comfort.
Finally, Vienna House by Wyndham Baltic Stralsund is highly praised for its dog-friendly policy with welcoming amenities for pets that make it an enjoyable stay for guests traveling with dogs, despite a daily fee for pets.
Overall, Vienna House by Wyndham Baltic Stralsund offers a well-rounded and pleasant guest experience with key strengths in location, breakfast offerings, friendly staff and dog-friendly accommodations, balanced by some areas in need of updates and improvements. Show more
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Categories
Dog Friendly Hotel
Explicitly stated as a dog-friendly hotel, its central location near the Old Town, port, and beach makes it convenient for guests with dogs, offering various walking routes nearby.
Hotel with EV Charging Stations
Family Friendly Hotel
Hotel with Gym
Room Types
ApartmentThe spacious family room provides a wardrobe and a carpeted floor, as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.
Deluxe Double RoomThe triple room features a wardrobe, a carpeted floor, as well as a private bathroom boasting a bath or a shower. The triple room offers heating. The unit has 1 bed.
Executive Double RoomThe spacious triple room provides a wardrobe and a carpeted floor, as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.
Superior Double RoomThe triple room offers a wardrobe and a carpeted floor, as well as a private bathroom featuring a bath or a shower. The triple room provides heating. The unit offers 1 bed.
Guest Reviews
7.2
Good
Location
Situated in a prime spot in Stralsund, Vienna House by Wyndham Baltic Stralsund enjoys high praise for its exceptional location. Guests consistently highlight the hotel's proximity to key attractions such as the old town, the harbor and the Ozeaneum aquarium. Its central position ensures that popular sights and amenities are within comfortable walking distance, often just a five to ten-minute stroll away. This ease of access extends to public transportation hubs, making both arrival and exploration equally convenient.
The location is particularly noted for its quiet atmosphere despite being so central, providing a peaceful retreat without sacrificing connectivity. Many visitors also appreciate the spectacular views from certain rooms, especially those overlooking the harbor or city landmarks like the Rügen Bridge or Marienkirche. Additionally, the hotel's position serves as an excellent starting point for bike tours and excursions to nearby areas, including trips to the island of Rügen.
Overall, the hotel's location is its standout feature, complemented by good accessibility, ample parking facilities and the availability of public transportation options. This makes it an ideal choice for tourists seeking to explore Stralsund's historic and picturesque settings on foot, while still enjoying the tranquility of a well-situated accommodation.
Breakfast
The breakfast at Vienna House by Wyndham Baltic Stralsund is a standout feature for many guests, offering a wide selection that is largely well-received. Words like extensive, varied, rich and plentiful come up frequently, indicating a broad array of choices that cater to different tastes. Many reviews commend the breakfast for its delicious and fresh offerings with several pointing out that it leaves nothing to be desired. The organized and frequently replenished buffet seems to meet the expectations of most guests.
The service is another strong point with friendly and helpful staff enhancing the breakfast experience. However, a few guests noted that the coffee and egg dishes could be improved, mentioning a desire for specialty coffees or a more robust selection of breakfast items. Some reviews also pointed out that the breakfast room can get crowded and suggested that the space could be bigger.
Despite a few suggestions for improvement, such as incorporating more variety and higher-quality spreads, the overall sentiment is positive, highlighting the generous and well-stocked breakfast as worth the cost. The combination of good food, ample choices and attentive service makes breakfast at this hotel a notable part of the stay for many guests.
Dinner
Vienna House by Wyndham Baltic Stralsund garners an array of mixed reviews concerning its dining options with a significant tilt towards the positive. The hotel features a well-regarded restaurant frequently lauded for its delicious and extensive dishes. Many guests appreciated the filling portions and the smoothly presented and refilled food, describing the meals as superb and very tasty. The service in the restaurant is noted to be friendly and attentive, adding to the overall dining experience.
The bar on the ground floor also receives positive mentions for being nicely done and convenient with good selection and attentive staff, enhancing guests' evening relaxation. However, there are recurring issues with the availability of both the restaurant and bar, as they were sometimes closed in the evening, which led to some guests' disappointment.
Despite occasional comments on pricing and specific dishes, such as an overly salty buffet or a minor gas smell, most reviews mark the restaurant as very good or even superb. Overall, the combination of good food, welcoming service and a cozy atmosphere makes the dining experience at Vienna House by Wyndham Baltic Stralsund generally remarkable, even if some logistical hiccups and cost considerations exist.
Rooms
The rooms at Vienna House by Wyndham Baltic Stralsund receive mixed reviews from guests. The consistency of spacious and clean rooms stands out as a positive aspect with many guests appreciating the generous size and functionality of the accommodations. Guests often mention the rooms being bright with pleasant views, especially those overlooking the city center, Marienkirche or the sea.
However, the hotel’s age is evident in the rooms, which are described as outdated and worn-out by many. Common complaints include stained carpets, old furniture and fixtures that need maintenance or replacement. The lack of air conditioning in the rooms leads to uncomfortable temperatures, particularly in warmer weather and disrupted sleep. Some rooms also suffer from noise issues, either from street traffic or internal plumbing.
The cleanliness of the rooms generally receives positive feedback, although there are notable exceptions where guests found their rooms not cleaned to a satisfactory standard. The functional but dated furnishings, insufficient room-darkening options and occasional issues with room amenities such as small TV screens, the absence of refrigerators and non-working curtains were also points of contention.
Overall, while the spaciousness and cleanliness are appreciated, the rooms are in dire need of modernization and better maintenance to meet modern standards and guest expectations.
Beds
The beds at Vienna House by Wyndham Baltic Stralsund receive mixed reviews from guests, though there are some notable positives. Many guests have complimented the beds as extremely comfortable and pleasant with particular praise for the quality of mattresses in some rooms. Families appreciated the availability of cribs in family apartments.
However, the feedback also highlights several areas for improvement. Some found the beds to be too small or narrow, leading to discomfort. The mattresses often drew criticism for being too hard, too soft or worn out with some guests reporting sagging or structural issues. Additional concerns include outdated bed linen and a lack of bedding freshness.
Although certain beds were described as very comfortable, inconsistency remains a notable issue with some experiencing back pain or discomfort. The sofa beds and extra beds especially drew dissatisfaction for being uncomfortable and worn out. More attention to bed and mattress quality across all rooms could enhance the overall guest experience.
Cleanliness
The Vienna House by Wyndham Baltic Stralsund has received mixed reviews regarding its cleanliness from guests. Positive comments highlight that rooms are mostly clean, tidy and well-maintained with clean bathrooms and facilities receiving particular praise. Many guests found the rooms to be spacious and neat, contributing to an overall comfortable stay. Housekeeping staff are generally accommodating and the hotel maintains decent levels of cleanliness, especially when rooms are freshly cleaned.
However, numerous reviews point to issues that detract from the overall experience. The most common complaints are about stained and worn-out carpets, outdated room furnishings and inadequate bathroom cleanliness. Some rooms have visible mold, dusty areas and even cobwebs, which suggest that more attention to deep cleaning is needed. The cleanliness of common areas, such as floors and windows, also received criticism with reports of dirt and lack of thorough sanitation. Guests mentioned that room cleaning is only available upon request, which can lead to diminished cleanliness over longer stays.
In summary, while the hotel is often described as clean and comfortable, there are significant areas where cleanliness could be improved, particularly regarding carpets, bathroom maintenance and overall deep cleaning practices.
Staff
Vienna House by Wyndham Baltic Stralsund is consistently praised for its exceptionally friendly and helpful staff. Visitors frequently highlight the professionalism and attentiveness of the team, noting that the staff members are not only polite and courteous but also highly accommodating. The reception staff is specifically mentioned for their friendly and efficient service, even during late check-ins, which ensures a smooth and welcoming arrival experience.
Guests commend the hotel staff for their supportive and reliable service, often describing them as super friendly, competent and always ready to assist with any needs. The breakfast and bar staff are also mentioned positively, contributing to an overall pleasant stay with their attentive service.
While most reviews reflect positively on the hotel's personnel, a few guests mention occasional lapses in friendliness and helpfulness, especially at the reception. Despite these isolated incidents, the general consensus is that the staff's warmth and dedication significantly enhance the guest experience at Vienna House by Wyndham Baltic Stralsund. The team's ability to meet guests' requests and go the extra mile is a standout aspect of their service, making the hotel a reliable and inviting choice for travelers.
Wi-Fi
The Vienna House by Wyndham Baltic Stralsund has received a mixture of feedback regarding its WiFi service. On the positive side, some guests reported that the WiFi was reliable and fast, even reaching higher floors like the 8th. They also appreciated the ease of logging in. The connection is described as working well and offering good performance in certain areas such as the lobby and restaurant.
However, a significant number of guests expressed dissatisfaction with the WiFi, particularly in the rooms. Many reviewers mentioned that the WiFi was either very weak, unreliable or completely absent in their rooms, making it insufficient for work purposes. Some noted that the connection was only stable in the lobby or common areas and suggested the hotel to update and improve its WiFi infrastructure. The intermittent or unavailable internet was a source of frustration for guests who needed to connect during their stay. Additionally, the need to log in daily was seen as an inconvenience by some.
Overall, while some guests enjoyed a positive WiFi experience, many found the service lacking and in need of substantial improvement, especially for in-room use.
Gym
Vienna House by Wyndham Baltic Stralsund offers guests a clean and well-equipped gym, described by many as a nice fitness area located on the top floor, providing an added touch of exclusivity. While the fitness room is somewhat small, it generally receives positive feedback for its condition. However, there's a mention of a stationary bike with a broken saddle cover and some dilapidated fitness equipment.
For those seeking relaxation after a workout, the hotel provides a cramped yet serviceable sauna area, available for free. Though the spaces are compact, the combination of the fitness and sports amenities, along with the sauna, contributes to a satisfactory wellness experience overall.
Parking
Vienna House by Wyndham Baltic Stralsund offers a variety of parking options that have garnered mixed sentiments from guests. Many appreciate the convenience of parking right in front of the hotel and the availability of parking spaces in the area. There are affordable street parking options, often costing just 2 EUR per day. Additionally, a parking garage is available, which also serves as a relatively safe spot for bicycle parking.
However, the underground parking garage, though providing ample space, has been criticized for its high cost, often cited at 15 EUR per night. Some guests found the pricing to be steep and unnecessary, particularly when cheaper street parking is available nearby. Concerns have also been raised about the tightness of parking spots and the occasional difficulty in finding free parking spaces.
In summary, while there are ample parking facilities available both on the street and in the garage, the cost and organization of the underground parking have been a point of contention for some guests. Nonetheless, the parking situation remains manageable with several affordable options available close to the hotel.
Dog Friendly
Vienna House by Wyndham Baltic Stralsund receives high praise for its dog-friendly accommodations. The hotel readily welcomes pets and ensures their comfort with amenities such as dog bowls, small dog blankets and welcome treats. The reception is particularly noted for being very friendly to animals, establishing a welcoming atmosphere for dogs upon arrival. Guests traveling with their four-legged companions frequently mention the hotel's extremely dog-friendly environment, extending to various areas including rooms, the breakfast area and the restaurant. Although a daily fee of 15 euros for dogs may seem steep to some, overall, the positive feedback highlights how pets are made to feel at home during their stay.
No, Vienna House by Wyndham Baltic Stralsund doesn't have any pool.
No, a spa isn't available at Vienna House by Wyndham Baltic Stralsund.
Yes, Vienna House by Wyndham Baltic Stralsund welcomes dogs.
No, parking facilities aren't available at Vienna House by Wyndham Baltic Stralsund.
Yes, Vienna House by Wyndham Baltic Stralsund has a gym.