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Summary of reviewsCaladh Inn consistently garners praise for its excellent and convenient location, ideal for travelers due to its proximity to key transport links and the town center. Guests appreciate its closeness to the ferry port, town amenities and local landmarks, combined with good parking facilities and spacious accommodations. The staff's helpfulness and friendliness further enhance the positive experience at this pet-friendly hotel.
The breakfast experience is well-received, featuring a plentiful and comprehensive buffet that caters to early risers and offers a robust start to the day. Guests enjoyed the variety and quality of the food with many appreciating the efficiency of the self-service arrangement and the helpful staff.
Dinner at the Caladh Inn is also highly regarded, particularly the popular carvery, which guests describe as delicious and excellent. The restaurant's ambiance and late dining options add to the appeal with positive mentions of the attentive and hardworking staff.
Rooms at the hotel are generally clean and comfortable with modern bathrooms and adequate facilities. Positive mentions highlight spaciousness and newly renovated bathrooms, though some rooms are criticized for being small or noisy with some needing refurbishment. Cleanliness across the hotel is generally commendable but inconsistent in some areas, which could benefit from more stringent cleaning protocols.
The staff is a major highlight, frequently praised for their exceptional friendliness and attentiveness across different areas of the hotel. This welcoming and helpful demeanor significantly enhances guests' experiences.
WiFi availability has mixed reviews with some guests finding it reliable while others report weak or non-existent connections, particularly in rooms. On the other hand, parking is consistently lauded for its ample space and convenience, adding to the ease of stay.
Guests' experiences with the beds are varied with some finding them very comfortable and others encountering discomfort due to bed quality issues. Despite these varied experiences, the hotel maintains its appeal for its practicality and affordability, albeit with some feeling that the quality does not entirely justify higher room rates given its three-star designation.
Caladh Inn stands out for its dog-friendly policies, ensuring a hospitable environment for both guests and their pets. Thoughtful touches like the chef offering extra turkey for a guest's dog and informative staff enhance the overall pet-friendly experience.
In summary, Caladh Inn offers a convenient and friendly stay with notable strengths in location, staff friendliness and pet accommodation, while some aspects such as room size, noise levels and bed comfort present areas for improvement. Show more
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Dog Friendly Hotel
This hotel is located in Isle of Lewis. Isle of Lewis offers walking opportunities and landscapes to explore. This location is ideal for dog owners who want to explore the natural habitat of the Outer Hebrides with their dogs.
Hotel with Parking
Caladh Inn has parking facilities available on-site for all guests, with free private parking provided. This makes parking convenient for visitors.
Accessible Hotel
The Caladh Inn is committed to accessibility, providing a lift to all floors and accessible rooms equipped with wet room bathrooms. The hotel offers accessible parking, level access to all public areas, wheelchair access throughout, and accessible toilets.
Family Friendly Hotel
Business Hotel
Room Types
Single RoomA TV and tea and coffee making facilities are included in this room. It also features free Wi-Fi and an en suite bathroom.
Double RoomA TV and tea and coffee making facilities are included in this room. It also features free Wi-Fi and an en suite bathroom.
Twin RoomA TV and tea and coffee making facilities are included in this room. It also features free Wi-Fi and an en suite bathroom.
Family RoomThis comfortable, non-smoking room includes a TV, telephone and tea and coffee making facilities. It also features free Wi-Fi and an en suite bathroom.
Economy Single RoomFeaturing free toiletries, this single room includes a private bathroom with a bath and a shower. The single room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit has 1 bed.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 1 bed.
Superior Single RoomProviding free toiletries, this single room includes a private bathroom with a bath and a shower. The single room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 1 bed.
Superior Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath and a shower. The twin room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 2 beds.
Economy Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath and a shower. The twin room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit has 2 beds.
Economy Double RoomProviding free toiletries, this double room includes a private bathroom with a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 1 bed.
Double or Twin Room - Disability AccessFeaturing free toiletries, this twin/double room includes a private bathroom with a walk-in shower. This wheelchair accessible twin/double room has a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower.
Double or Twin Room - Disability AccessOffering free toiletries, this twin/double room includes a private bathroom with a walk-in shower. This wheelchair accessible twin/double room features a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower.
Guest Reviews
7.2
Good
Location
Caladh Inn boasts an excellent and convenient location, highly praised by guests for its proximity to key transport links and the town center. Situated near the ferry port, it's ideal for travelers needing easy access to the terminal, especially when ferries arrive late in the evening. The central positioning allows guests to enjoy nearby amenities, including shops, restaurants and the bus station, all within walking distance. Visitors appreciate the good parking facilities and spacious accommodations. The hotel's central setting not only offers lovely views but also ensures convenient access to local landmarks and onward travel. Guests frequently mention the helpful and friendly staff, contributing to the overall positive experience at this pet-friendly hotel.
Breakfast
The breakfast experience at Caladh Inn has garnered a variety of reviews, leaning predominantly towards the positive. Guests frequently noted that the breakfast spread was amazing with descriptions such as excellent, brilliant and lovely recurring often. The buffet style is praised for its plentiful and comprehensive selection, catering well to early risers with options beginning as early as 5 AM. Many enjoyed the wide assortment available, appreciating the food's quality and the helpfulness of the staff.
Multiple reviews highlighted the breakfast's consistency in providing good, substantial meals with a good choice of items, ensuring something different every day. The breakfast was often described as very good and very good value with self-service being a much-appreciated element. Additionally, the continental breakfast offered meets basic expectations, though it might be considered a bit dated with 1980s styling.
There were occasional critiques, mentioning that the breakfast was relatively basic compared to other hotels with specific suggestions for more vegetarian options. Some found the buffet slightly disorganized on certain days and a few were not impressed by the simplicity of the continental offerings. However, these negatives were overshadowed by the overall satisfaction reported by most guests.
In summary, breakfast at Caladh Inn is generally well-received, offering a delightful start to the day with a variety of options, helpful service and the convenience of early availability for those needing to depart early. It’s a robust choice for anyone seeking a hearty meal to begin their adventures.
Dinner
The dinner experience at Caladh Inn consistently receives high praise from guests. The carvery, a popular choice, is frequently described as delicious and excellent. Guests appreciate the good variety of menu options available with many highlighting the quality and tastiness of the food. The evening meals are often described as superb, lovely and very good quality. The restaurant itself is noted for being wonderful with a pleasant ambiance and the ability to accommodate late diners. Many guests commend both the food and service with remarks about the fantastic and great food bolstered by good service from a hardworking, albeit young and in-training, staff. While there are occasional mentions of the dinner being basic or plain, the overall sentiment is positive, reflecting a well-rounded and enjoyable dining experience at the hotel.
Rooms
Caladh Inn offers a variety of room experiences with many guests appreciating the cleanliness and comfort of their accommodations. Reviews frequently note the spacious and well-appointed nature of several rooms, highlighting features such as comfortable beds, sufficient facilities and modern bathrooms with powerful showers. The hotel's proximity to the ferry makes it an ideal choice for overnight stops.
Guests laud the hotel for its immaculate rooms with several descriptions pointing to a warm and charming old-fashioned appearance, coupled with newly renovated and spotless bathrooms. The friendliness of reception staff also receives positive mentions.
However, some rooms fall short of expectations. Issues with room size are common with numerous accounts of very small, cramped spaces and occasionally unpleasant views onto solid walls or ventilation shafts. Some rooms lack windows, contributing to a dull atmosphere and insufficient natural light. The soundproofing also seems inadequate for some, leading to disturbances from external noise such as kitchen fans or road traffic.
Temperatures within the rooms can be problematic with some spaces reported as too hot or too cold. The decor, while sometimes charming, is also described as tired and in need of renovation. Dining at the hotel may not appeal to all since it caters primarily to large groups through a buffet-style service.
In sum, Caladh Inn offers a mixed bag of experiences with several commendable aspects but also areas needing improvement, particularly around room size, noise and overall upkeep.
Beds
Guest reviews about the beds at Caladh Inn reveal mixed experiences. On a positive note, many guests found the beds to be comfortable, highlighting terms like comfy bed, very comfortable room/bed and nice hard mattress. Descriptions such as very comfy bed and lovely comfortable beds suggest that some visitors had a restful sleep experience.
However, a significant number of reviews report dissatisfaction with bed comfort. Complaints include uncomfortable beds characterized by phrases like bed was really uncomfortable, the mattress was uncomfortable and far too small and beds very hard. Some guests described the beds in harsher terms, referring to experiences with phrases like the bed should be taken out and burned and the bed was terrible.
Room aspects like lumpy pillows and issues with bed size, particularly single beds being too small or broken mattresses, added to the discomfort for some guests. Despite the mix of feedback, it is clear that while some guests enjoyed a restful night's sleep, others found the bed quality at Caladh Inn lacking in various aspects.
Cleanliness
Caladh Inn offers a mixed experience when it comes to cleanliness and upkeep. Many guests reported that their rooms were clean, comfortable and a good size with mentions of spotless bathrooms and modern amenities like great showers and newly renovated bathrooms. The cleanliness extended to various parts of the hotel, from the bedrooms to the public areas, contributing to a generally tidy and pleasant environment. Guests also appreciated the friendly and helpful staff, as well as the functional and well-maintained facilities.
However, not all experiences were uniformly positive. Some reviews highlighted issues such as dirty carpets, poorly cleaned bathrooms and unclean rooms, which included isolated incidents of mold and dirty bed linen. Specific complaints noted rooms that felt tired and in need of refurbishment, along with occasional lapses in cleaning standards, such as unhoovered floors and stained carpets.
While the hotel’s overall cleanliness received many commendations, these inconsistencies suggest that the hotel could benefit from more stringent and regular cleaning protocols to ensure a consistently clean experience for all guests. Despite these drawbacks, those who did experience clean and comfortable accommodations noted that it significantly contributed to their overall satisfaction during their stay.
Staff
Caladh Inn boasts a consistently high level of praise for its staff, who are described by guests as exceptionally friendly and welcoming. The reception staff, in particular, garnered commendations for their warmth and attentiveness with many visitors noting their willingness to go above and beyond to ensure a pleasant stay. Comments reflected a positive experience with the staff in various hotel areas, including the restaurant, where the team was highlighted as being both attentive and helpful.
Guests appreciated the consistently helpful demeanor of the staff, whether assisting with queries, addressing concerns or simply creating a welcoming atmosphere. The general sentiment is that the staff at Caladh Inn greatly enhance the overall experience, making each guest feel valued and cared for. Despite minor isolated incidents of less optimal service, the overwhelming majority of reviews reflect satisfaction and praise, underscoring the staff's dedication and the hospitable environment they create.
Wi-Fi
Guests of the Caladh Inn have mixed feedback regarding the hotel's WiFi service. While some appreciate the good, very good and fast internet connection available, others find the WiFi inconsistent with a weak signal that often cuts in and out. The WiFi service appears reliable in certain areas but lacks effectiveness in the rooms according to multiple reviews, mentioning either a poor quality connection or the absence of WiFi entirely in room locations.
Parking
Caladh Inn offers a commendable parking experience, consistently praised by its guests. The hotel boasts a large parking lot that is directly connected to the premises, ensuring ease and convenience for all visitors. Guests frequently mentioned the ample parking space available, making it hassle-free to find a spot at any time. The hotel also provides free on-site and secure off-road parking, adding to the sense of safety and accessibility. Additionally, there is a secure bike shed for those traveling on two wheels. The convenient, central location of the hotel combined with the ease and availability of good parking options makes it an attractive choice for many travelers.
3 Star
Caladh Inn in Stornoway is regarded for its practical and affordable lodging in a conveniently located area. Guests frequently highlight the nice and helpful staff, contributing positively to their stays. However, despite its practical amenities, some reviews suggest that the hotel feels a bit dated and express concerns about the high room rates, especially considering its three-star designation. Several management affiliations and ratings appear outdated with some guests feeling that the quality doesn't entirely justify the cost. Nonetheless, for those prioritizing location and basic comfort, Caladh Inn remains a suitable choice.
Dog Friendly
Caladh Inn stands out as a notably dog-friendly hotel, making it an excellent choice for travelers accompanied by their pets. Guests appreciate the warm and welcoming environment for dogs, noting that the staff are particularly helpful and informative about pet-related needs. The hotel provides good information on dog-friendly areas in Stornoway, enhancing the overall pet-friendly experience. Pets are not only accepted but celebrated with thoughtful touches such as the chef offering extra turkey for a guest's dog. The linked restaurant further adds to the appeal for dog owners, reinforcing the hotel's commitment to accommodating pets. Overall, Caladh Inn successfully creates a hospitable setting for both guests and their furry companions.
No, Caladh Inn doesn't have any pool.
No, a spa isn't available at Caladh Inn.
Yes, Caladh Inn welcomes dogs.
Yes, parking facilities are available at Caladh Inn.