Stone House Hotel ‘A Bespoke Hotel’
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Summary of reviewsStone House Hotel ‘A Bespoke Hotel’ is highly regarded for its excellent location, conveniently situated for easy access to local attractions such as Monkey Forest, Alton Towers and Sudbury National Trust and close to the M6. The tranquil setting, surrounded by lovely gardens and ample parking facilities, enhances the serene experience. Its proximity to Stone town center allows for a pleasant walk to local dining and exploration options, making it a perfect choice for both leisure and business travelers.
Breakfast at the hotel receives generally favorable remarks, offering a varied menu that includes a tasty full English and continental options with many items cooked to order. Guests appreciate the fresh, hot food and the availability of gluten-free options. There are some critiques concerning the limited choice and occasional service issues, but the overall consensus is positive with breakfast seen as a dependable start to the day.
Dinner at the hotel consistently receives high praise, particularly for its excellent quality and variety, including both Indian and English cuisine. The Indian dishes are often highlighted as outstanding. Despite some concerns about slower service and price, the dining experience is considered a memorable part of the stay, supported by a good chef and a lovely restaurant ambiance.
The rooms are described as clean, comfortable and well-furnished with modern amenities. Guests value the serene environment and the well-equipped, spacious accommodations. While occasional issues of temperature control and dated decor are noted, the overall comfort, cleanliness and excellent staff service contribute positively to the guest experience.
Cleanliness at the Stone House Hotel is generally satisfactory with many guests praising the cleanliness of the rooms and public spaces. However, some areas such as the leisure center and certain rooms need better upkeep and deeper cleaning. Nonetheless, the friendly and helpful staff help mitigate these issues, ensuring an overall pleasant stay.
The hotel's staff receive substantial accolades for their friendliness, professionalism and helpfulness. Guests consistently appreciate the warm, accommodating nature of the staff across various service areas, making them a notable aspect of the positive guest experience.
Free WiFi is available but tends to be inconsistent, especially in the rooms where the signal can be weak. While it is easy to access and adequate for basic use, improvements are needed to enhance connectivity throughout the hotel.
The on-site gym and pool are appreciated for their availability and clean, well-maintained conditions. However, the gym facilities are described as small, cramped and somewhat dated with the layout and equipment needing upgrades. The pool, while warm and enjoyable, could benefit from refurbishment and is sometimes crowded. Overall, these facilities add value to the guest experience but have room for improvement.
For families, the hotel is particularly welcoming with spacious family rooms and enjoyable activities such as the swimming pool and golf. The child-friendly environment and excellent staff service make it a comfortable and fun destination for families.
In summary, Stone House Hotel 'A Bespoke Hotel' is a solid choice for travelers seeking a conveniently located, clean and comfortable stay, enhanced by friendly staff and decent dining options. Some areas, such as the gym, pool and certain rooms, need refurbishment, but the overall experience remains positive, making it a favored choice among guests.
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Breakfast at the hotel receives generally favorable remarks, offering a varied menu that includes a tasty full English and continental options with many items cooked to order. Guests appreciate the fresh, hot food and the availability of gluten-free options. There are some critiques concerning the limited choice and occasional service issues, but the overall consensus is positive with breakfast seen as a dependable start to the day.
Dinner at the hotel consistently receives high praise, particularly for its excellent quality and variety, including both Indian and English cuisine. The Indian dishes are often highlighted as outstanding. Despite some concerns about slower service and price, the dining experience is considered a memorable part of the stay, supported by a good chef and a lovely restaurant ambiance.
The rooms are described as clean, comfortable and well-furnished with modern amenities. Guests value the serene environment and the well-equipped, spacious accommodations. While occasional issues of temperature control and dated decor are noted, the overall comfort, cleanliness and excellent staff service contribute positively to the guest experience.
Cleanliness at the Stone House Hotel is generally satisfactory with many guests praising the cleanliness of the rooms and public spaces. However, some areas such as the leisure center and certain rooms need better upkeep and deeper cleaning. Nonetheless, the friendly and helpful staff help mitigate these issues, ensuring an overall pleasant stay.
The hotel's staff receive substantial accolades for their friendliness, professionalism and helpfulness. Guests consistently appreciate the warm, accommodating nature of the staff across various service areas, making them a notable aspect of the positive guest experience.
Free WiFi is available but tends to be inconsistent, especially in the rooms where the signal can be weak. While it is easy to access and adequate for basic use, improvements are needed to enhance connectivity throughout the hotel.
The on-site gym and pool are appreciated for their availability and clean, well-maintained conditions. However, the gym facilities are described as small, cramped and somewhat dated with the layout and equipment needing upgrades. The pool, while warm and enjoyable, could benefit from refurbishment and is sometimes crowded. Overall, these facilities add value to the guest experience but have room for improvement.
For families, the hotel is particularly welcoming with spacious family rooms and enjoyable activities such as the swimming pool and golf. The child-friendly environment and excellent staff service make it a comfortable and fun destination for families.
In summary, Stone House Hotel 'A Bespoke Hotel' is a solid choice for travelers seeking a conveniently located, clean and comfortable stay, enhanced by friendly staff and decent dining options. Some areas, such as the gym, pool and certain rooms, need refurbishment, but the overall experience remains positive, making it a favored choice among guests.
Hotel with Swimming Pool
This hotel has a heated indoor pool, jacuzzi and sauna. The leisure facilities are free for hotel guests and open until late.
Heated Pool Indoor Pool
Name of the pool: Indoor Pool
Location of the pool: Indoor pool
Is it a pool of special type?
Show more... Heated pool
Accessible Hotel
This hotel offers facilities for disabled guests, including accessible bathrooms with emergency cords and grab rails, and a lower bathroom sink. Wheelchair access is available throughout the grounds, and accessible parking is provided. A portable wheelchair ramp is available for the two steps at the main entrance. Ground floor rooms are available for guests with mobility difficulties.
Hotel with Gym
The Stone House Hotel offers an on-site gym and pool, making it a convenient option for guests looking to stay active. The gym is reported to be clean, well-maintained, and well-equipped, despite its small size.
3-Star Hotel
This hotel is a charming, tastefully restored country house in traditional style. It features beautiful gardens with an attractive patio area, an excellent restaurant with original fireplaces, a lounge bar, and an indoor swimming pool, sauna and gym.
Hotel with Indoor Pool
This hotel offers an indoor swimming pool, sauna, and gym. It also features beautiful gardens and an excellent restaurant.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Heated Pool
Guest Reviews
The Stone House Hotel, 'A Bespoke Hotel', receives high praise from guests for its prime location. It's rated as ideal for those visiting the local attractions such as Monkey Forest, Alton Towers and Sudbury National Trust. The hotel is conveniently situated for travelers with easy access to the M6, making it a perfect stopover for long journeys. The proximity to Stone town center provides guests with a pleasant stroll into town for dining and exploration.
The hotel's position slightly off the main road ensures a quiet and peaceful stay with the added benefit of ample parking facilities. Guests also appreciate the lovely gardens and the serene setting, which enhance the overall experience. The location is particularly favorable for those attending weddings or events at nearby venues like Aston Marina with short and affordable taxi rides available.
Despite being close to some industrial areas, the hotel's picturesque surroundings and beautiful part of the country are frequently highlighted. Stone House Hotel manages to blend convenience with tranquility, making it an attractive choice for both leisure and business travelers. The excellent staff, cleanliness and good facilities only add to the appeal, ensuring guests enjoy a comfortable and pleasant stay.
At Stone House Hotel ‘A Bespoke Hotel’, breakfast receives a variety of feedback from guests with many reviews highlighting its positive aspects. The breakfast menu offers a decent mix of options, including a tasty full English, continental choices and bespoke orders cooked to request. Freshly cooked items are frequently praised with particular commendation for the hot and delicious dishes, variety of selections and the availability of gluten-free options.
Guests often mention the breakfast as delicious, outstanding and even fantastic with some loving the ample choices available on the buffet. Those who appreciate a freshly cooked breakfast find it appealing that many items are made to order, ensuring a nice, hot meal ready to start the day. There are also nods to the good quality of sausages and croissants as well as the freshness of fruit and other buffet items.
However, not all feedback is glowing. Some guests were disappointed by the limited cooked breakfast options, the high price point which some felt was not justified by the variety or quality and the occasional service hiccups. Overcrowding in the dining area, slow service and undercooked items such as poached eggs and sausages did dampen some breakfast experiences.
Despite these mixed reviews, the overall consensus leans towards a positive breakfast experience at the hotel. Guests appreciate the plentiful selection, the quality of cooked dishes and the efficiency of those mornings when the service is smooth. For the price and the options available, many find breakfast at Stone House Hotel to be a dependable and pleasant start to their day.
The dining experience at Stone House Hotel 'A Bespoke Hotel' is widely praised by guests for its exceptional quality and great variety. The food, whether enjoyed in the on-site restaurant, bar or via room service, frequently receives high marks with numerous guests describing it as excellent, superb or amazing. This includes both Indian and English cuisine options with many guests highlighting the Indian dishes as particularly outstanding with phrases like best Indian food and phenomenal Indian food.
Diners appreciate the flavorful and well-cooked meals with specific mentions of delicious curries and beautifully cooked dishes. The restaurant itself, along with its layout and ambiance, is also positively noted for being very relaxing and lovely. The presence of a good chef further elevates the dining experience.
However, it's important to note that some guests have experienced slower service times and found the food somewhat pricy. A few also pointed out a limited vegetarian menu. Despite these occasional drawbacks, most guests find the overall food quality and experience highly satisfying, making dining at the hotel a memorable part of their stay.
Stone House Hotel 'A Bespoke Hotel' generally receives positive feedback regarding its rooms with many guests highlighting their cleanliness, comfort and good-sized accommodations. Visitors frequently describe the rooms as well-equipped and tastefully decorated, often praising the modern furnishings and decor, even noting the attractive country-style design in some spaces. The inclusion of amenities like tea and coffee-making facilities, spacious bathrooms and comfortable bedding are routinely appreciated.
Several reviews mentioned the provision of cozy, quiet rooms with many guests remarking on the serene environment and pleasant stay. The availability of larger suites, including those with access to private garden areas, provides guests with a luxurious experience. Additionally, room service and other facilities are generally well-regarded, contributing to the overall comfort of the stay.
However, there are some areas for improvement. A recurring concern is the warmth of the rooms with guests finding them either too hot or too cold, sometimes due to inadequate heating or the absence of air conditioning and fans. The hotel's dated decor in certain rooms and common areas has also been noted with some guests suggesting updates are necessary. Noise issues such as creaky floorboards, thin walls and external noise from other rooms or outside were mentioned, occasionally detracting from the stay.
Despite these concerns, the positive aspects such as the friendly and helpful staff, excellent suite rooms and good facilities often outweigh the negatives, making Stone House Hotel a solid choice for many travelers seeking a comfortable and clean place to stay.
Stone House Hotel comes across as a mixed bag when it comes to the comfort of its beds, but overall leans positively. Many guests appreciate the "comfy" and "comfortable" beds with several noting that they had a "great night’s sleep" and found the pillows plentiful. Words like "cosy," "comfortable," and "supportive" frequently pop up, suggesting that the hotel does successfully provide a decent level of comfort for a good number of its patrons.
However, the reviews also highlight some issues. There are mentions of beds being "too small," "too hard," or "too soft" for certain guests' preferences. Some guests complained about "sagging mattresses," "thin mattresses," and even "mismatched beds," indicating that bed quality might vary significantly between rooms. Problems such as "creaky" beds and "hard" pillows were also noted, detracting somewhat from an otherwise comfortable stay. The concern of room temperatures being "cold" was brought up a few times, suggesting inconsistencies in room heating that might affect bed comfort during colder months.
Interestingly, while several reviews mention "beds being comfortable" or even “very comfortable,” there are also remarks about beds being "uncomfortable" or "dated," with some stating that the mattress "lacked support" and was "freezing cold." Bedding cleanliness was praised, although a few instances of "stained bedding" upon arrival were mentioned.
Despite these issues, the positive sentiments about the beds often seem to outweigh the negatives. The mention of "large beds" and "very comfy" accommodations appear consistently, keeping Stone House Hotel in good stead for potential guests prioritizing a good night's sleep. Where consistency in bed quality can clearly improve, the hotel seems to mostly deliver on comfort.
The Stone House Hotel ‘A Bespoke Hotel’ receives mixed reviews regarding its cleanliness from guests. On the positive side, many commend the hotel for being very clean and well-kept, highlighting clean and comfortable rooms that are spacious and well-maintained. Guests noted spotlessly clean environments, fresh-smelling interiors and well-presented staff who were helpful. The general decor of the hotel is also appreciated with some areas being described as immaculate and beautifully prepared, adding a sense of warmth and tidiness throughout the property.
However, there are notable inconsistencies that deter from its overall cleanliness rating. Several guests pointed out that certain areas, such as the leisure center, changing rooms and pool area, appear dated and grubby, needing a deep clean and refurbishment. Reports of mould, dust accumulation and general wear and tear in the rooms suggest intermittent housekeeping issues. Specific references to unpleasant odors, sticky surfaces and insufficient cleaning routines further emphasize the need for a more rigorous cleanliness protocol.
Despite the occasional lapses in cleanliness, guests generally find the core amenities of the hotel, like the rooms and public spaces, to be adequately clean and comfortable. The staff's friendly and helpful demeanor appears to partially mitigate the shortcomings in other areas. Nonetheless, there is room for significant improvement, particularly in the older and more used parts of the hotel, to ensure a consistently satisfactory experience for all guests.
The guest reviews for 'Stone House Hotel 'A Bespoke Hotel'' significantly highlight the hotel staff's friendliness and helpfulness. Guests consistently mention that the staff were exceptionally friendly, accommodating and approachable across various areas including reception, bar, restaurant and housekeeping. Many reviewers appreciated the staff's professionalism, efficiency and willingness to go the extra mile to ensure a pleasant stay.
The service quality was frequently noted as excellent and staff were described as both welcoming and polite. Several guests mentioned that the staff were notably attentive and engaging, which contributed to an overall positive experience. There were also specific mentions of staff members assisting with additional needs, such as carrying bags or providing extra help to disabled guests.
Despite some isolated comments suggesting that more staff could be beneficial or that certain staff members were unhelpful, the overwhelming sentiment was that the staff made a significant positive impact. The hotel's management and reception teams were particularly praised for their hospitality and problem-solving capabilities.
Overall, the dedicated and friendly nature of the staff at Stone House Hotel is a recurrent theme in the reviews, underpinning a welcoming atmosphere and high standard of service which guests appreciated and remembered warmly.
Stone House Hotel ‘A Bespoke Hotel’ offers free WiFi to its guests with some describing it as good, stable and well-connected, particularly in common areas like the restaurant. However, the overall quality of the WiFi service appears inconsistent with several reviewers noting that the signal often failed to reach their rooms or was simply poor. There were also comments about the need for improvements and upgrades, as well as specific frustrations with connectivity affecting TV usage. While the access to WiFi is easy and functional for basic use like contacting reception, many guests experienced issues with the reliability and reach of the WiFi throughout different parts of the hotel.
The gym at Stone House Hotel 'A Bespoke Hotel' appears to garner a mix of opinions from guests. On the positive side, several reviews mention that the availability of an on-site gym and pool is a bonus and some find the gym to be clean, well-maintained and well-equipped despite its small size. The management staff in the gym has been described as helpful and free access to the gym, pool and sauna is appreciated by visitors.
However, the facilities seem to be dated and in need of significant improvement. Many guests feel the gym area is very small, cramped and not ideally located with some equipment being placed in a lobby or corridor leading to the pool. The gym is described by some as tired-looking with basic and poorly equipped facilities. There are also mentions of the gym heating being an issue and of inadequate representation in promotional materials.
Additionally, some practical concerns were raised, such as the gym being crowded in the mornings when it's open to the public, not opening early enough for those on business travel and the lockers not working properly.
In summary, while the concept of having a gym and pool is a valued feature, the actual experience falls short of expectations due to the size, condition and layout of the gym facilities.
The pool at Stone House Hotel 'A Bespoke Hotel' is often viewed as a positive feature by many guests, adding value to their stay. The heated indoor pool caters particularly well to families with many children enjoying their time swimming. Guests generally appreciate the leisure facilities, including the pool, Jacuzzi and sauna and the fact that these amenities are free to hotel guests and open until late.
A number of guests have complimented the pool for being lovely, warm and perfect for a relaxing swim. It's described as well maintained and clean by several reviewers. However, some guests found the pool rather small and commented on it being crowded, especially in the mornings when it is also used by the public. There were mixed feelings about the condition of the facilities with several noting that the pool area could benefit from refurbishment and a deep clean.
Despite these remarks, the pool's temperature and its availability until 21:30 were appreciated, providing a nice spot for relaxation. While some faced issues such as temporary closures or maintenance problems and others mentioned the pool's outdated appearance and cleanliness issues like mold and chlorine smell, the overall sentiment is that the pool adds a noteworthy element to the hotel's offerings. Guests also highlighted the enjoyment of using the Jacuzzi and sauna, making the leisure facilities a significant draw to this hotel.
The Stone House Hotel ‘A Bespoke Hotel’ offers an inviting atmosphere well-suited for families. Parents can take advantage of a spacious family room that easily accommodates a family of four, ensuring comfort for children aged 8 and 9. The hotel staff’s friendly and welcoming demeanor makes families feel at home and rooms are kept clean and well-maintained.
Kids particularly enjoyed the ample activities available to them. They loved the swimming pool, often having it to themselves and had a great time at the putt golf. The children’s special swimming classes were an added bonus, while the playground provided age-appropriate entertainment. Family-friendly dining options, including an excellent value main restaurant menu and a marvelous buffet breakfast loved by children, further enhance the experience. The Indian food was notably family-friendly and well-received.
Additional conveniences include a family changing room and comfortable children’s beds. Even attending family events like weddings was made easier, providing a stress-free and leisurely environment for all. Despite minor drawbacks such as booking advised for pool use and pre-booking required for breakfast, the hotel's overall friendly environment, diverse activities and comfortable accommodations make it a top choice for a lively family stay.
The Stone House Hotel, a Bespoke Hotel, offers an overall satisfactory experience for those seeking a budget-friendly three-star stay. The hotel's location and check-in process are consistently praised, adding convenience to its list of perks. Cleanliness and facilities are mentioned as commendable, ensuring guests a pleasant stay despite the hotel’s dated appearance and old-fashioned furniture. The overall decor, while showing signs of age, is well-maintained.
Guests highlight the excellent breakfast and the well-curated evening meal menus, thanks to a fantastic chef who appears to be a standout feature of the establishment. Additionally, the hotel proves to be a good value for money, especially for those participating in stay-over events such as weddings, where the preparation rooms are considered perfect.
However, it is clear that the property does not offer the luxurious facilities one might expect from higher-starred hotels. Reviews point to a more three-star level experience with comfortable yet aging rooms, suggesting that some areas could benefit from modernization. Despite some reports of uncomfortable beds and outdated implements, the hotel’s lovely grounds and overall ambiance contribute positively to the stay.
While there are mentions of poor standards and disappointing elements, such as rundown appearances and poor service, the general consensus is that the Stone House Hotel is a decent, clean option for travelers looking for an affordable, three-star accommodation with notable food offerings.
The Stone House Hotel, part of the Bespoke Hotel chain, offers a quaint and pleasant stay but has significant limitations when it comes to accessibility for guests with disabilities. The hotel lacks essential features like lifts and accessible ramps and its many stairs make navigation a challenge, especially for those with mobility issues. Although the main public areas can be accessed with wheelchairs, the pathways to the gardens and other areas are difficult to traverse. The dedicated disabled parking space could benefit from being wider to accommodate wheelchair access more conveniently.
The rooms, while comfortable and clean, do not come equipped with necessary disability amenities. Furthermore, the accessible rooms that are available come with their own set of challenges, including inadequate bathroom design and the need for better accessibility from the garden. Guests have also pointed out the absence of an accessible shower and the high charges for accessible room options.
Staff interaction with service pets has been praised, contributing positively to the stay of guests requiring assistance animals. Despite these pockets of good service, overall wheelchair accessibility remains a significant issue at Stone House Hotel, making it less than ideal for disabled travelers.
The Stone House Hotel features a heated pool that has received mixed feedback from guests. Many appreciated the pool area, especially noting it was very warm for swimming in colder weather. Several guests found the pool to be a lovely and warm addition, appreciating its early opening hours. The pool was described as small but a nice addition to the hotel's amenities. However, there were some complaints about the heated pool not working efficiently or being warm enough and issues with the jacuzzi being lukewarm and containing too much chlorine. Overall, the heated pool is a valued feature, but there appear to be occasional inconsistencies in its operation and maintenance.
The indoor pool at Stone House Hotel 'A Bespoke Hotel' garners mixed feedback from guests with several positive remarks highlighting it as a notable amenity. Many appreciated the availability of the pool, describing it as nice and a bonus during their stay. Some guests mentioned having the pool mostly to themselves, which added to their enjoyment. The pool area, along with the jacuzzi and spa facilities, were often seen as brilliant and lovely, contributing positively to the overall hotel experience.
However, concerns were raised about the size and cleanliness of the pool. Several reviews noted that the pool was surprisingly small, sometimes busy and occasionally appeared tired or dirty. Temperature control seemed to be an issue with multiple comments pointing out that it was either too hot around the pool or the water itself was too cold. There were also mentions of the pool being closed during certain times, which limited accessibility for some guests. Despite these concerns, many still found the pool to be a useful and enjoyable part of their stay, especially when it was available and well-maintained.
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Location
The hotel's position slightly off the main road ensures a quiet and peaceful stay with the added benefit of ample parking facilities. Guests also appreciate the lovely gardens and the serene setting, which enhance the overall experience. The location is particularly favorable for those attending weddings or events at nearby venues like Aston Marina with short and affordable taxi rides available.
Despite being close to some industrial areas, the hotel's picturesque surroundings and beautiful part of the country are frequently highlighted. Stone House Hotel manages to blend convenience with tranquility, making it an attractive choice for both leisure and business travelers. The excellent staff, cleanliness and good facilities only add to the appeal, ensuring guests enjoy a comfortable and pleasant stay.
Breakfast
Guests often mention the breakfast as delicious, outstanding and even fantastic with some loving the ample choices available on the buffet. Those who appreciate a freshly cooked breakfast find it appealing that many items are made to order, ensuring a nice, hot meal ready to start the day. There are also nods to the good quality of sausages and croissants as well as the freshness of fruit and other buffet items.
However, not all feedback is glowing. Some guests were disappointed by the limited cooked breakfast options, the high price point which some felt was not justified by the variety or quality and the occasional service hiccups. Overcrowding in the dining area, slow service and undercooked items such as poached eggs and sausages did dampen some breakfast experiences.
Despite these mixed reviews, the overall consensus leans towards a positive breakfast experience at the hotel. Guests appreciate the plentiful selection, the quality of cooked dishes and the efficiency of those mornings when the service is smooth. For the price and the options available, many find breakfast at Stone House Hotel to be a dependable and pleasant start to their day.
Dinner
Diners appreciate the flavorful and well-cooked meals with specific mentions of delicious curries and beautifully cooked dishes. The restaurant itself, along with its layout and ambiance, is also positively noted for being very relaxing and lovely. The presence of a good chef further elevates the dining experience.
However, it's important to note that some guests have experienced slower service times and found the food somewhat pricy. A few also pointed out a limited vegetarian menu. Despite these occasional drawbacks, most guests find the overall food quality and experience highly satisfying, making dining at the hotel a memorable part of their stay.
Rooms
Several reviews mentioned the provision of cozy, quiet rooms with many guests remarking on the serene environment and pleasant stay. The availability of larger suites, including those with access to private garden areas, provides guests with a luxurious experience. Additionally, room service and other facilities are generally well-regarded, contributing to the overall comfort of the stay.
However, there are some areas for improvement. A recurring concern is the warmth of the rooms with guests finding them either too hot or too cold, sometimes due to inadequate heating or the absence of air conditioning and fans. The hotel's dated decor in certain rooms and common areas has also been noted with some guests suggesting updates are necessary. Noise issues such as creaky floorboards, thin walls and external noise from other rooms or outside were mentioned, occasionally detracting from the stay.
Despite these concerns, the positive aspects such as the friendly and helpful staff, excellent suite rooms and good facilities often outweigh the negatives, making Stone House Hotel a solid choice for many travelers seeking a comfortable and clean place to stay.
Beds
However, the reviews also highlight some issues. There are mentions of beds being "too small," "too hard," or "too soft" for certain guests' preferences. Some guests complained about "sagging mattresses," "thin mattresses," and even "mismatched beds," indicating that bed quality might vary significantly between rooms. Problems such as "creaky" beds and "hard" pillows were also noted, detracting somewhat from an otherwise comfortable stay. The concern of room temperatures being "cold" was brought up a few times, suggesting inconsistencies in room heating that might affect bed comfort during colder months.
Interestingly, while several reviews mention "beds being comfortable" or even “very comfortable,” there are also remarks about beds being "uncomfortable" or "dated," with some stating that the mattress "lacked support" and was "freezing cold." Bedding cleanliness was praised, although a few instances of "stained bedding" upon arrival were mentioned.
Despite these issues, the positive sentiments about the beds often seem to outweigh the negatives. The mention of "large beds" and "very comfy" accommodations appear consistently, keeping Stone House Hotel in good stead for potential guests prioritizing a good night's sleep. Where consistency in bed quality can clearly improve, the hotel seems to mostly deliver on comfort.
Cleanliness
However, there are notable inconsistencies that deter from its overall cleanliness rating. Several guests pointed out that certain areas, such as the leisure center, changing rooms and pool area, appear dated and grubby, needing a deep clean and refurbishment. Reports of mould, dust accumulation and general wear and tear in the rooms suggest intermittent housekeeping issues. Specific references to unpleasant odors, sticky surfaces and insufficient cleaning routines further emphasize the need for a more rigorous cleanliness protocol.
Despite the occasional lapses in cleanliness, guests generally find the core amenities of the hotel, like the rooms and public spaces, to be adequately clean and comfortable. The staff's friendly and helpful demeanor appears to partially mitigate the shortcomings in other areas. Nonetheless, there is room for significant improvement, particularly in the older and more used parts of the hotel, to ensure a consistently satisfactory experience for all guests.
Staff
The service quality was frequently noted as excellent and staff were described as both welcoming and polite. Several guests mentioned that the staff were notably attentive and engaging, which contributed to an overall positive experience. There were also specific mentions of staff members assisting with additional needs, such as carrying bags or providing extra help to disabled guests.
Despite some isolated comments suggesting that more staff could be beneficial or that certain staff members were unhelpful, the overwhelming sentiment was that the staff made a significant positive impact. The hotel's management and reception teams were particularly praised for their hospitality and problem-solving capabilities.
Overall, the dedicated and friendly nature of the staff at Stone House Hotel is a recurrent theme in the reviews, underpinning a welcoming atmosphere and high standard of service which guests appreciated and remembered warmly.
Wi-Fi
Gym
However, the facilities seem to be dated and in need of significant improvement. Many guests feel the gym area is very small, cramped and not ideally located with some equipment being placed in a lobby or corridor leading to the pool. The gym is described by some as tired-looking with basic and poorly equipped facilities. There are also mentions of the gym heating being an issue and of inadequate representation in promotional materials.
Additionally, some practical concerns were raised, such as the gym being crowded in the mornings when it's open to the public, not opening early enough for those on business travel and the lockers not working properly.
In summary, while the concept of having a gym and pool is a valued feature, the actual experience falls short of expectations due to the size, condition and layout of the gym facilities.
Pool
A number of guests have complimented the pool for being lovely, warm and perfect for a relaxing swim. It's described as well maintained and clean by several reviewers. However, some guests found the pool rather small and commented on it being crowded, especially in the mornings when it is also used by the public. There were mixed feelings about the condition of the facilities with several noting that the pool area could benefit from refurbishment and a deep clean.
Despite these remarks, the pool's temperature and its availability until 21:30 were appreciated, providing a nice spot for relaxation. While some faced issues such as temporary closures or maintenance problems and others mentioned the pool's outdated appearance and cleanliness issues like mold and chlorine smell, the overall sentiment is that the pool adds a noteworthy element to the hotel's offerings. Guests also highlighted the enjoyment of using the Jacuzzi and sauna, making the leisure facilities a significant draw to this hotel.
Family
Kids particularly enjoyed the ample activities available to them. They loved the swimming pool, often having it to themselves and had a great time at the putt golf. The children’s special swimming classes were an added bonus, while the playground provided age-appropriate entertainment. Family-friendly dining options, including an excellent value main restaurant menu and a marvelous buffet breakfast loved by children, further enhance the experience. The Indian food was notably family-friendly and well-received.
Additional conveniences include a family changing room and comfortable children’s beds. Even attending family events like weddings was made easier, providing a stress-free and leisurely environment for all. Despite minor drawbacks such as booking advised for pool use and pre-booking required for breakfast, the hotel's overall friendly environment, diverse activities and comfortable accommodations make it a top choice for a lively family stay.
3 Star
Guests highlight the excellent breakfast and the well-curated evening meal menus, thanks to a fantastic chef who appears to be a standout feature of the establishment. Additionally, the hotel proves to be a good value for money, especially for those participating in stay-over events such as weddings, where the preparation rooms are considered perfect.
However, it is clear that the property does not offer the luxurious facilities one might expect from higher-starred hotels. Reviews point to a more three-star level experience with comfortable yet aging rooms, suggesting that some areas could benefit from modernization. Despite some reports of uncomfortable beds and outdated implements, the hotel’s lovely grounds and overall ambiance contribute positively to the stay.
While there are mentions of poor standards and disappointing elements, such as rundown appearances and poor service, the general consensus is that the Stone House Hotel is a decent, clean option for travelers looking for an affordable, three-star accommodation with notable food offerings.
Accessible
The rooms, while comfortable and clean, do not come equipped with necessary disability amenities. Furthermore, the accessible rooms that are available come with their own set of challenges, including inadequate bathroom design and the need for better accessibility from the garden. Guests have also pointed out the absence of an accessible shower and the high charges for accessible room options.
Staff interaction with service pets has been praised, contributing positively to the stay of guests requiring assistance animals. Despite these pockets of good service, overall wheelchair accessibility remains a significant issue at Stone House Hotel, making it less than ideal for disabled travelers.
Heated Pool
Indoor Pool
However, concerns were raised about the size and cleanliness of the pool. Several reviews noted that the pool was surprisingly small, sometimes busy and occasionally appeared tired or dirty. Temperature control seemed to be an issue with multiple comments pointing out that it was either too hot around the pool or the water itself was too cold. There were also mentions of the pool being closed during certain times, which limited accessibility for some guests. Despite these concerns, many still found the pool to be a useful and enjoyable part of their stay, especially when it was available and well-maintained.
Yes, Stone House Hotel ‘A Bespoke Hotel’ has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Stone House Hotel ‘A Bespoke Hotel’.
No, Stone House Hotel ‘A Bespoke Hotel’ doesn't allow dogs.
No, parking facilities aren't available at Stone House Hotel ‘A Bespoke Hotel’.
Yes, Stone House Hotel ‘A Bespoke Hotel’ has a gym.
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