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Summary of reviewsThe Holiday Inn Express Stoke-On-Trent by IHG, offers a convenient and comfortable stay appreciated by many guests. The hotel's location is highly praised, making it an ideal base for various activities such as visiting Alton Towers, attending matches at the Bet365 stadium and exploring the local Potteries. Its central placement and quick access to major roads and motorways, combined with ample parking facilities, contribute significantly to a hassle-free stay.
Breakfast at the hotel receives commendable feedback for its quality and variety, including hot English breakfasts and gluten-free options. Guests appreciate the substantial meal that sets them up for the day. While occasional issues with replenishment during peak times were noted, the friendly staff and overall morning dining experience remain positive highlights.
Evening dining options within the hotel are restricted, but the adjoining Harvester restaurant serves as a valued alternative, praised for its food quality and convenience. Room service ensures clean and tidy accommodations with comfortable beds, though some guests have mentioned that family rooms can feel cramped with additional beds.
Cleanliness across the hotel is outstanding, contributing to a welcoming atmosphere. Guest rooms and public areas are well-maintained and housekeeping ensures a spotless environment. The hotel staff are frequently lauded for their friendliness, efficiency and willingness to assist, enhancing the overall guest experience significantly.
The WiFi service is generally reliable, suitable for both casual browsing and working requirements. However, there are occasional complaints regarding slower connectivity in certain areas. The parking situation is convenient and well-managed, though the additional fee of £5 per day is a point of contention for some guests.
The hotel is family-friendly, offering amenities such as travel cots and providing a welcoming environment for children. While room size for families can be a drawback, the overall atmosphere and location make it a favorable choice for family outings.
The beds are often described as comfortable, contributing to a restful stay. However, sofa beds in family rooms have received mixed reviews with some guests finding them less comfortable.
As a three-star establishment, the Holiday Inn Express Stoke-On-Trent meets expectations with simple but satisfactory accommodations, offering good value for money. The hotel's strong points in location, cleanliness and staff service create an enjoyable and dependable option for travelers. Show more
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Categories
Family Friendly Hotel
Holiday Inn Express offers comfortable and convenient family stays with amenities suitable for both short and long visits. It is located close to Trentham Gardens.
Dog Friendly Hotel
Allows pets and is conveniently located near the M6. It's a short drive to Stoke city center and close to Britannia Stadium. The hotel welcomes both dogs and cats and offers a comfortable stay for pet owners.
Hotel with Parking
Offers convenient parking and is located near Trentham Lakes, which is ideal for visitors to the area. The hotel provides practical parking solutions for its guests.
Accessible Hotel
This hotel is equipped with wheelchair-accessible facilities, including widened doorways, roll-in showers, and lever-handled faucets in accessible rooms. It has a dedicated 'Wheelchair Accessible Non-Smoking' room type and provides general facilities for disabled guests.
3-Star Hotel
This hotel offers a convenient location near the M6 motorway and Stoke, making it ideal for travelers. It provides simple, comfortable accommodations and is known for meeting the expected standards of a 3-star hotel, offering good value for money.
Hotel Taking Steps Towards Sustainability
Cheap Hotel
Room Types
Double Room with Free Hot Breakfast - AccessibleA wheelchair accessible room suitable for up to 2 adults. This spacious room has a double bed, wider doorways, visual fire alarm and adapted bathroom facilities. It also features free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Standard Twin Room with Free Hot BreakfastA twin room suitable for up to 2 adults. This room features 2 single beds, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Standard Double Room with Sofa Bed and Free Hot BreakfastA family room suitable for up to 2 adults and 2 children aged under 12 years. The room features a double bed and pull-out sofa bed on request, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
If you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.
Standard Room with Free Hot BreakfastA standard twin or double room will be allocated to you on arrival at the hotel's discretion. Your room and bedding preference is not guaranteed.
Standard Double Room with Free Hot BreakfastThe double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room features a carpeted floor, heating and a TV with satellite channels. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
At the Holiday Inn Express Stoke-On-Trent, convenience is a hallmark, appreciated by many who have stayed there. This hotel boasts an impressive location, ideal for a variety of outings and destinations. Whether you're planning a visit to Alton Towers, only a 20-30 minute drive away or catching a match at the Bet365 stadium, mere minutes away, this spot offers prime accessibility.
The hotel is easy to find, centrally located and provides quick access to major roads and motorways like the M6 and A50. Staying here means you're never too far from the action, whether it’s exploring the local Potteries, attending a football match or enjoying the nearby Harvester restaurant. The quiet surroundings ensure your rest isn’t disturbed, despite the hotel’s proximity to major routes.
For families or individuals heading to popular destinations like Alton Towers or Waterworld, the Holiday Inn Express serves as an excellent launching pad. The convenience extends to those with other plans too—visitors to Stoke FC games, the Staffordshire showground or nearby business events will find this location perfect for their needs.
With ample parking and clean, comfortable rooms, the hotel effectively blends practicality with comfort. Friendly and helpful staff enhance the experience, while its strategic placement next to stores, eateries and attractions makes it suitable for diverse travel purposes.
In essence, the Holiday Inn Express Stoke-On-Trent excels in location, making it an ideal hub for a wide range of activities and excursions in the area, promising a hassle-free and enjoyable stay.
Breakfast
At the Holiday Inn Express Stoke-On-Trent, breakfast leaves a lasting impression on many guests. Most reviews highlight the excellent quality and generous variety of the morning meal, a perk that's included in the room price. Guests appreciate the good range of items on offer, from hot English breakfasts to gluten-free options and unlimited portions of both hot and cold food and drink. The breakfast is frequently described as very good, fantastic, superb and plentiful. Many found the selection to be a pleasant surprise with fresh and piping hot food consistently mentioned.
Family travelers noted that children particularly enjoyed the breakfast, while others appreciated specific touches like the availability of gluten-free bread and vegan milk. Positive reviews also confirmed that the breakfast was a great start to their day, offering a substantial meal with a sufficient choice that set them up perfectly.
However, there were mixed feelings about the overall organization and replenishment during peak breakfast times. Issues such as occasional overcrowding, dishes running out and less frequent restocks were mentioned. Some noted the vegetarian options were limited and a few guests found the breakfast quality to be somewhat basic or lacking variety. Despite these minor drawbacks, the friendly and helpful staff during breakfast hours received positive mentions, adding to the overall experience.
In summary, while perfect in its offering and execution for most, there were moments when the breakfast service struggled to keep up with demand. Yet, the included meal remains a significant and appreciated aspect of many guests' stays.
Dinner
At the Holiday Inn Express Stoke-On-Trent, dining options during the evening can be somewhat restricted. Many guests noted that while the food was satisfactory, the menu lacked variety with some evenings offering only pizzas or a very limited selection. There were instances where the hotel did not serve any evening meals, particularly on Fridays or weekends, which disappointed some visitors.
However, breakfast received positive remarks for its variety and quality. The hotel also benefits from having a Harvester restaurant right next door, which received high praise from guests for its food quality and convenience, making it an excellent alternative for evening meals.
Overall, while the on-site dining might not meet all expectations in terms of variety and availability, the proximity to the Harvester provides a reliable and enjoyable option. The bar on-site offers a good selection of drinks, though some found the prices to be on the higher side. The friendly staff and cleanliness of the dining facilities further add to a generally pleasant stay.
Rooms
The rooms at the Holiday Inn Express Stoke-On-Trent by IHG, receive numerous commendations for their cleanliness and comfort. Guests frequently highlight the spaciousness and modern design of the rooms, which come fully equipped with necessary amenities. Housekeeping consistently maintains a high standard, ensuring that rooms are bright, welcoming and well-organized. Beds are generally comfortable and rooms are noted for being quiet, contributing to a restful stay.
However, some guests have experienced issues with room size, particularly when additional beds or sofa beds are set up, often making the space cramped. Temperature control appears to be another recurring challenge with instances of rooms being either too cold or too warm. The rooms tend to be smaller than expected for families of four, which has occasionally led to discomfort. Additionally, there have been mentions of occasional maintenance issues such as non-working lights or leaking air conditioning units.
Despite these minor drawbacks, the clean and tidy rooms, coupled with friendly service and a convenient location, make this hotel a reliable option for travelers.
Beds
Guest reviews of the beds at the Holiday Inn Express Stoke-On-Trent by IHG, present a mixed experience. Generally speaking, many guests found the beds to be comfortable, highlighting words such as "comfortable," "comfy," "cozy," and "very comfortable." Several reviews noted that the beds were long, spacious and clean and appreciated the overall bedding cleanliness and housekeeping efforts.
However, not all feedback was positive. A significant number of guests reported discomfort, particularly with the sofa beds. Words like "uncomfortable," "not comfy," "hard," "way too bouncy," and "too small" were repeatedly used. Specific mentions were made about the firmness of some beds and occasional issues with the mattress not providing adequate support.
In conclusion, while many guests enjoyed a good night’s sleep on the main beds, those using sofa beds, especially in family rooms, often found them lacking in comfort. Improvements in the comfort level of sofa beds could likely enhance guest satisfaction.
Cleanliness
Holiday Inn Express Stoke-On-Trent by IHG, consistently receives high praise for its cleanliness. Guest reviews highlight the immaculate condition of the rooms and facilities, describing them as spotless, tidy and well-maintained. The bathrooms receive special mention for their clean and fresh appearance. Visitors also appreciate the comfortable, clean bedding and the overall clean atmosphere throughout the hotel.
The common areas and the breakfast area are noted to be exceptionally clean and orderly. In addition, many guests find the rooms welcoming and comfortable with some noting their spaciousness and modern decor. Several reviews commend the hotel staff for their friendliness and prompt responses to any issues, further contributing to the positive experience at the hotel.
While the majority of reviews are overwhelmingly positive, a few guests have mentioned occasional lapses in cleanliness, such as stained carpets or less attention to detail in some rooms. However, these instances appear to be exceptions rather than the rule, as the overall sentiment remains favorable.
In conclusion, Holiday Inn Express Stoke-On-Trent upholds a strong standard of cleanliness that significantly enhances the guest experience, making it a highly recommended choice for travelers seeking a tidy and welcoming environment.
Staff
At the Holiday Inn Express Stoke-On-Trent, the guest feedback about the staff is overwhelmingly positive. The team is frequently described as friendly, helpful and welcoming, creating a warm atmosphere from check-in to check-out. Both the front desk and housekeeping staff are noted for their efficiency and courteous service, always willing to go above and beyond to assist guests. Words like amazing, phenomenal, superb and fantastic repeatedly appear in the reviews, highlighting a consistently high level of customer service.
The reception staff, in particular, receive high praise for their helpfulness and pleasant demeanor. Many guests appreciate the staff's proactiveness and attentiveness with numerous mentions of staff members who made their stay exceptionally comfortable and hassle-free. Whether it was accommodating early check-ins, dealing with room issues swiftly or simply offering a cheerful greeting, the staff’s dedication to guest satisfaction is evident.
Moreover, the staff’s ability to handle challenges with professionalism and a positive attitude is noteworthy. Even in instances where problems arose, such as delays at check-in or minor inconveniences, guests acknowledged the staff's efforts to resolve issues promptly and effectively. The team’s accommodating nature extends to special requests and dietary needs, ensuring a personalized guest experience.
Overall, the consistently high marks for friendliness, efficiency and helpfulness suggest that the staff at this hotel play a pivotal role in making guests’ stays enjoyable and memorable.
Wi-Fi
The WiFi at the Holiday Inn Express Stoke-On-Trent by IHG, generally receives positive feedback from guests. Many visitors commend the good, strong and fast WiFi connection available throughout the hotel with several stating that it was effective for working purposes. Free WiFi is another well-appreciated feature, contributing to overall guest satisfaction. However, there are isolated remarks about slower connectivity and weak signals in certain areas, suggesting occasional inconsistencies. Issues with non-functional USB sockets and a lack of charging points are also highlighted, pointing to room for improvement in the hotel's amenity offerings. Despite these minor setbacks, the WiFi service itself is mostly well-regarded by guests.
Parking
The guest reviews for parking at the Holiday Inn Express Stoke-On-Trent by IHG, paint a mixed but generally positive picture. Many guests appreciated the ample and well-maintained parking facilities, highlighting that there were plenty of car parking spaces with clear acknowledgment of good lighting and security, making the experience feel safe. Underground and covered parking options were noted as convenient additions.
The parking fee of £5 per day was seen as reasonable by some guests, though many expressed disappointment and surprise about the extra charge, suggesting that parking should ideally be free for hotel guests. This sentiment was particularly strong among guests who felt that such an additional cost should be included in the overall price of the stay. There were also mentions of a confusing payment process and the inconvenience of limited parking spots, especially during peak times such as lunch hours and football matches.
Overall, while the parking situation seemed easy to manage for the majority, the additional cost and occasional scarcity of spaces were points of contention for some. Despite these issues, the general consensus leaned towards positive remarks about the parking's convenience, safety and availability.
Family
The Holiday Inn Express Stoke-On-Trent by IHG, provides a generally positive experience for families traveling with children. The hotel offers family rooms that are kid-friendly, featuring amenities such as travel cots and soft beds for children. The staff are particularly noted for their friendliness and patience, making the environment welcoming for young guests.
Many families find the hotel to be a great base for a visit to Alton Towers, thanks to its convenient location and overall relaxing atmosphere. Kids seem to enjoy their stay with fun activities and playgrounds available, ensuring they are entertained and not bored during their visit.
However, there are mixed reviews about the size of the family rooms. Some guests felt the rooms were too small and cramped for a family of four with limited space and sometimes less comfortable beds. Despite this, many still found the rooms clean and suitable for short stays.
In conclusion, while room size can be a drawback, the Holiday Inn Express Stoke-On-Trent excels in creating a family-friendly environment with accommodating staff, good facilities and a location that’s ideal for family outings.
3 Star
Holiday Inn Express Stoke-On-Trent by IHG, caters well to those seeking budget-friendly accommodations with a three-star rating. As a typical Holiday Inn Express, it meets the expected standards of a three-star establishment, offering simple but comfortable accommodations for a night's stay. The hotel provides basic necessities and amenities that align with the typical three-star system, ensuring good value for money.
Guests generally find the hotel clean with courteous service that meets three-star hotel expectations. The public spaces and rooms are maintained according to standard guidelines and toiletries provided are consistent with what is anticipated in a three-star hotel. The staff professionalism and the safety of the premises also reflect three-star standards.
The overall experience at the hotel is characterized by being a good, budget-friendly option, providing an acceptable level of service and facilities for the price paid. The hotel is described as having all the hallmarks of a good Holiday Inn, making it a reliable choice for those familiar with the brand.
However, the hotel is not without its shortcomings. Some guests noted issues with noise due to thin walls and disturbances from other guests, including children running in the corridors. Despite these minor drawbacks, the hotel is considered a decent, moderate three-star choice overall, staying true to its rating and offering satisfactory value for price.
Accessible
The Holiday Inn Express Stoke-On-Trent, an IHG Hotel, appears to be a commendable choice for travelers with disabilities, offering a variety of accessible features. Guests have positively highlighted the availability of wheelchair-friendly rooms and easily accessible entrances. The hotel has accessible rooms that cater well to individuals using wheelchairs or electric scooters, including essential facilities and appropriate room sizes. Additionally, there is wheelchair-accessible parking and helpful staff ready to assist with accessibility needs.
The hotel's layout ensures straightforward navigation with accessible pathways to lifts and the reception area. Despite a small elevator, the overall accessibility, both within the hotel and during check-in and check-out, is appreciated by guests. The convenient lower floor room locations are particularly beneficial for families with small children.
However, one crucial point raised by reviewers is the limitation of disabled rooms that cannot accommodate families, potentially leading to discrimination concerns as larger families might need to book multiple rooms. Addressing this issue could enhance the overall experience for all guests.
The accessibility of the Holiday Inn Express Stoke-On-Trent is reinforced by its good facilities and helpful reception. For guests with mobility concerns, this hotel provides a comfortable and accommodating stay.
Dog Friendly
The Holiday Inn Express Stoke-On-Trent stands out as a highly dog-friendly hotel, earning praise for its pet accommodations and services. With easy access to all rooms and ample parking, the hotel ensures a seamless stay for guests traveling with their furry friends. Dogs are welcomed warmly and pet amenities such as dog beds and welcome bags are readily available.
Meals for dogs are also thoughtfully provided with breakfast items like bacon and sausages packaged separately for convenience. Special arrangements are made for dogs with unique needs, creating a comfortable environment for all pets. Guests particularly appreciate the hotel's clean facilities and the accommodating staff, who go out of their way to ensure a pleasant stay for both pets and their owners.
While some reviewers noted that the surcharge for bringing a dog could be lower, the overall experience remains positive. The hotel’s pet policies are accommodating, allowing dogs in guest rooms and providing easy access to outdoor spaces for dog walking. However, minor issues like a full dog bin were mentioned, indicating room for minor improvements.
In summary, the Holiday Inn Express Stoke-On-Trent proves to be an excellent choice for travelers with dogs, offering a welcoming and accommodating environment that makes traveling with pets enjoyable and hassle-free.
No, Holiday Inn Express Stoke-On-Trent by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Stoke-On-Trent by IHG.
Yes, Holiday Inn Express Stoke-On-Trent by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Stoke-On-Trent by IHG.
No, Holiday Inn Express Stoke-On-Trent by IHG doesn't have a gym.