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Summary of reviewsHighland Gate, Stirling by Marston's Inns generally receives positive reviews, particularly for its prime location, clean and comfortable rooms, friendly staff and family-friendly amenities.
Situated just off the motorway, the hotel offers excellent connectivity to major highways and convenient access to Stirling's town center, Stirling Castle and the Wallace Monument. The quiet and scenic surroundings, along with nearby amenities like restaurants, a supermarket and a children’s playground, make it an ideal choice for families and travelers on the go. The ample parking and easy-to-find location also enhance its appeal.
Regarding dining, guests often praise the offerings at the on-site restaurant and pub, noting the delicious and good value meals and the cozy atmosphere. While there are occasional complaints about service speed and menu availability, the overall dining experience is favorable, making it a convenient option for all meals.
The rooms at Highland Gate receive commendations for being spacious, clean and comfortable with modern decor and sufficient amenities for a pleasant stay. Though there are minor issues reported like occasional dust or wear and tear, these do not significantly detract from the overall positive experience. The family rooms and children’s play areas are especially appreciated by families.
Highland Gate excels in cleanliness with guests frequently noting the immaculate condition of the rooms and common areas. Minor lapses are occasionally mentioned but do not overshadow the general high standards maintained by the housekeeping staff.
The hotel staff consistently receive high marks for their friendliness, professionalism and helpfulness. Their warm and welcoming demeanor contributes significantly to the positive guest experience. Occasional understaffing issues during meal times are noted but are outweighed by the overall efficiency and attentiveness of the team.
Free WiFi is generally considered reliable and satisfactory, although some guests experience occasional connectivity issues and suggest improvements for security.
For guests with electric vehicles, the availability of EV charging stations is a notable convenience, adding to the hotel's appeal for modern travelers.
Overall, Highland Gate, Stirling by Marston's Inns offers a value-for-money, comfortable and well-connected base for exploring central Scotland or as a restful stopover during longer journeys. Families, business travelers and tourists alike will find it a practical and pleasant accommodation option. Show more
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Categories
Family Friendly Hotel
This inn offers family-friendly accommodations with separate beds for children. It provides a convenient location for exploring Stirling and its surroundings.
Hotel with Parking
Guests benefit from free on-site parking facilities, including accessible parking spaces. The hotel also provides electric car charging points for added convenience.
EV charging stations
Accessible Hotel
Highland Gate offers dedicated 'Double or Twin Room - Disability Access' rooms, tailored for guests requiring specific mobility features. The property provides accessible access throughout and includes designated accessible parking spaces.
Hotel with EV Charging Stations
This hotel offers convenient EV charging facilities available in the car park. Guests can easily charge their electric vehicles during their stay.
Business Hotel
Room Types
Double or Twin Room - Disability AccessThe twin/double room provides air conditioning, a seating area, as well as a private bathroom featuring a walk-in shower and a bath or a shower. Boasting an outdoor dining area, this twin/double room also features a dining area, a wardrobe and a flat-screen TV.
Family RoomThe family room provides air conditioning, a seating area, as well as a private bathroom featuring a bath and a hairdryer. This family room features a dining area, a wardrobe, a flat-screen TV and an outdoor dining area. The unit offers 3 beds.
Double RoomThe double room offers air conditioning, a seating area, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.
Standard Twin RoomThe twin room offers air conditioning, a seating area, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Highland Gate, Stirling by Marston's Inns boasts a prime location ideal for travelers looking to explore Stirling and its neighboring attractions. Its position offers excellent connectivity to major highways, making it convenient for guests traveling north or south. The hotel is strategically situated just off the motorway, providing easy and quick access to the town center, Stirling Castle and the Wallace Monument.
Guests appreciate the quiet and scenic surroundings despite the proximity to major roads. The nearby park & ride system facilitates hassle-free transport into downtown Stirling. For those heading to the Highlands or stopping over en route to destinations like the Isle of Mull or Skye, the location proves perfect.
The hotel’s close location to various amenities, including restaurants, a pub, a supermarket and a service station with shops, contributes to the convenience. Families especially find it handy due to facilities like a children’s playground and nearby attractions like Blair Drummond Safari Park.
While the hotel is not centrally located, necessitating a short car ride to reach Stirling's core and some attractions, this slight distance ensures a peaceful stay. The ample parking and easy-to-find location enhance the overall accessibility and ease of stopping over.
Overall, Highland Gate, Stirling offers a very convenient, well-connected and budget-friendly base for travelers seeking to explore central Scotland or require a restful break during their journey.
Breakfast
Highland Gate, Stirling by Marston's Inns, receives mixed feedback about its breakfast offerings. On the positive side, many guests laud the breakfast as very good, freshly made and delicious with plenty of options available, including a full Scottish breakfast. The value for money aspect is frequently highlighted with some reviewers finding the breakfast both hearty and filling. Staff members serving the breakfast are often described as friendly and helpful, adding to the positive experience. The adjacent restaurant where breakfast is served also receives praise for its cozy atmosphere and quick service.
However, some guests report inconsistencies and organizational issues. Instances of items running out, inadequacies in stock such as lack of fruit, yogurt and wholemeal bread and occasional lukewarm cooked options have been mentioned. Some find the continental breakfast options to be lacking and there are reports of breakfast being somewhat expensive for what is offered. The coffee quality and self-service machine also receive mixed reviews.
Despite these drawbacks, the variety in breakfast choices, including gluten-free options and the general consensus on good value makes the breakfast at Highland Gate overall appreciated by many guests.
Dinner
Highland Gate in Stirling by Marston's Inns offers a convenient dining experience with its on-site restaurant and pub right next door. Many guests have praised the food quality, describing it as delicious, excellent and good value for money. The pub serves a variety of hearty meals, including popular dishes like steak and ale pie, sirloin steak and gammon steak. Families appreciate the family-friendly food options and the accommodating atmosphere.
The location of the restaurant is highlighted as being very convenient, making it easy for guests to enjoy breakfast, lunch and dinner without having to venture far. Several reviews also note the cozy and welcoming ambiance of the dining area and the friendly service provided by the staff.
Despite the many positive comments, there are mixed reviews about the service speed with some guests experiencing slow service during dinner times. A few guests mentioned that certain menu items were not available or did not match their descriptions. Occasionally, the food quality received criticism, ranging from comments on poor presentation to complaints about specific dishes.
Overall, the dining experience at Highland Gate's pub and restaurant is largely favorable with tasty and well-prepared meals being a common highlight. The convenient location and welcoming environment make it a popular choice for guests staying at the hotel.
Rooms
Highland Gate, Stirling by Marston's Inns offers spacious, clean and comfortable rooms that cater well to travelers. The rooms are often praised for their size, being larger than expected, which is especially convenient for families and those needing extra space. The modern decor and well-maintained facilities provide a comfortable stay with many guests noting the cleanliness and pleasant presentation of the rooms.
Although the rooms are described as basic, they have all the necessary amenities for a satisfactory stay, such as comfortable beds and effective air conditioning. Many guests find the rooms quiet and conducive to a good night's sleep. The property’s location next to a pub and restaurant is also noted, though the rooms are in a separate building, which some guests find convenient.
However, there are mentions of minor issues such as occasional dust or wear and tear on walls and a few instances of rooms being too hot or not adequately cleaned. Despite this, the overall experience is positive with rooms offering good value for money and modern comforts.
In summary, Highland Gate provides a practical stay with spacious, clean and comfortable rooms, making it a suitable choice for both short visits and longer stays.
Beds
Guests at the Highland Gate in Stirling by Marston's Inns commonly highlight the comfort and cleanliness of the accommodations, particularly the beds. Reviews frequently mention the beds being comfortable, clean and well-maintained. Many guests found their mattresses to be cozy and conducive to a good night's sleep.
However, there were a few recurring points of contention. Some guests noted that the beds and bedding were too hard for their liking, while others found them too soft or narrow, particularly the twin beds. Single beds were described as extremely narrow by some reviewers. Despite these mixed comments on firmness, the overall sentiment leans positively with the majority of guests praising the comfort of their sleeping arrangements.
Rooms themselves are described as clean, comfortable and modern, contributing to a pleasant stay overall. Nonetheless, some minor issues were noted, such as occasional noise from above and small single beds. Despite these occasional drawbacks, many visitors appreciated the comfortable beds with good pillows and enjoyed restful nights during their stay.
Cleanliness
Highland Gate in Stirling by Marston's Inns consistently receives high praise for its cleanliness. Guests frequently highlight the spotless, well-maintained rooms, which are both comfortable and modern. The bedrooms are spacious and often described as very clean and tidy, contributing positively to guests' overall comfort. The bathrooms generally meet good cleanliness standards, although there are occasional mentions of overlooked details such as hair or mold.
The hotel's cleanliness extends throughout the property with many reviewers noting clean and fresh common areas, including corridors and facilities. Housekeeping receives commendations for attentive and thorough daily cleaning, ensuring guests have a pleasant stay.
However, it's worth mentioning that some reviews point out specific instances where cleaning could be improved, particularly in bathrooms and less visible areas like skirting boards and corners. Despite these occasional lapses, the overwhelming sentiment is that the hotel maintains a high standard of cleanliness, which significantly enhances the guest experience.
Staff
Highland Gate, Stirling by Marston's Inns has garnered an impressive reputation, thanks in large part to its outstanding staff. The frequent mentions of friendly, helpful and professional behavior paint a picture of a team dedicated to hospitality. Guests consistently highlight the staff's welcoming nature with descriptors such as very friendly and accommodating being common. It's clear that the hotel places a high priority on guest interaction with staff members like the duty manager often noted for being wonderfully helpful.
The quick and attentive service provided by the team also stands out, ensuring that guests feel taken care of from the moment they arrive. The friendly and smiling demeanor of the staff contributes to a warm and pleasant atmosphere, making the check-in process a delight and enhancing the overall guest experience. Even during meal times, the positive attitude of the staff remains a highlight, making dining at the hotel enjoyable.
While there are occasional mentions of slow service or understaffing issues, these are vastly outweighed by the numerous praises for the staff's efficiency and professionalism. The housekeeping team also receives commendations for their diligent work, further demonstrating the hotel's commitment to guest satisfaction.
Highland Gate clearly benefits from a cohesive team of staff who are not only friendly and approachable but also competent and attentive, making it a recommended choice for a pleasant stay in Stirling.
Wi-Fi
Highland Gate, Stirling by Marston's Inns offers free WiFi to its guests and many have found the connection to be reliable and satisfactory. Reviews frequently mention good to excellent connectivity with some stating that the WiFi was quick and provided a good signal. Guests have highlighted that the WiFi was functional, accessible and comfortable to use in the rooms, contributing positively to their stay. However, some guests noted areas for improvement, such as the need for a more secure connection and facing occasional weak or moderate signal issues. While some experienced no significant problems, a few mentioned poor or non-existent connections and challenges with the WiFi login process. Overall, the general sentiment is that the WiFi at the hotel is adequate and functional for most needs.
Parking
When staying at Highland Gate, Stirling by Marston's Inns, guests consistently appreciate the ample and convenient parking options available. The large, free parking lot offers plenty of spaces, making parking easy and hassle-free. Many praise the well-lit and secure car park, ensuring peace of mind when leaving their vehicles overnight. The parking facilities are well-maintained and conveniently located near the accommodation, adding to the overall ease of access. Despite a few mentions of minor issues, the majority of guests found the parking at Highland Gate to be excellent, noting its adequacy and convenience as a significant advantage for their stay.
EV charging stations
The Highland Gate, Stirling by Marston's Inns offers a notable convenience for guests driving electric vehicles with accessible EV charging facilities available in the car park. Many visitors appreciated the ability to charge their electric cars during their stay, finding the charging points handy and reasonably priced. The hotel provides a high-speed EV charging option that guests found beneficial. Additionally, there's a 50kW rapid EV charger on site, increasing the convenience for those needing a quick charge. The presence of these facilities was a positive aspect for many travelers, enhancing their overall experience at the hotel.
Family
Highland Gate, Stirling by Marston's Inns provides an ideal setting for families looking for a comfortable and convenient stay. The hotel ensures family-friendly accommodations with spacious and clean family rooms that can comfortably house two adults and two children. Many guests have praised the hotel's considerate amenities, making it an excellent option for short family stays or family road trips.
The rooms are well-suited for families, often featuring four beds to accommodate larger groups. Families appreciate the neat and tidy environment with rooms set up thoughtfully for both comfort and functionality. The hotel also boasts a child-friendly restaurant with an updated kids’ corner and guests note the great value for money on kids' meals.
Children have plenty to enjoy at Highland Gate with a range of activities available. A small indoor play area and a safe, well-maintained outdoor play area are highlights, along with a playful park that kids seem to adore. These spaces, coupled with a family-friendly atmosphere, contribute to the hotel's reputation as an ideal family stop.
The convenient location of Highland Gate adds to its appeal, positioned perfectly for day trips to local attractions such as the nearby Safari Park. Overall, the clean and well-appointed rooms, family-centered amenities and accommodating environment make Highland Gate a highly recommended choice for traveling families.
Business
The Highland Gate, Stirling by Marston's Inns offers a reliable, convenient and cost-effective option for business travelers. Although the rooms are basic, they have all the necessary facilities, providing an ideal environment for work-related stays. Its location in a business park ensures excellent transport links, making it a strategic stopover for business trips or meetings.
Guests appreciated the efficient service, reasonable prices and functional rooms, making it a suitable choice for quick overnight stays. The property is particularly noted for being set up to accommodate business guests, rather than holidaymakers with amenities and services catered to professional needs.
Despite some gaps in specific business facilities, the hotel compensates with a perfect location for work trips and access to conference venues. Reviewers consistently mentioned the positive experiences with the helpful staff, efficient service and value for money. The Highland Gate proves to be an excellent option for those traveling for business, providing all necessary comforts in a convenient setup.
Accessible
The Highland Gate, Stirling by Marston's Inns receives commendable reviews for its accessibility features, making it suitable for guests with disabilities. Located conveniently near main roads and offering easy access from the motorway, the hotel provides an ideal base for travelers. There is ample parking and the location is well-connected, further enhancing convenience.
The rooms, many of which are situated on the accessible ground floor, are described as spacious and easy to reach, accommodating both adults and children. They are accessible via both elevator and stairs, although some mentioned stairs could be challenging. The rooms are also highlighted for being wheelchair-friendly and possessing accessible bathrooms equipped with rails and bars. Additionally, connected sister rooms offer further access options.
Guests particularly praised the helpful staff with specific mention of the manager Calum for his accommodations for guests in wheelchairs. The check-in and check-out processes are noted as straightforward and the general accessibility of the premises is appreciated. Some minor issues were observed, such as temperamental room keys and the absence of a phone, which could make night assistance challenging. Moreover, some guests pointed out that although the bathroom is adapted for wheelchair users, it may pose difficulties for those using a stick.
Despite these minor concerns, the hotel's accessible features, combined with its convenient location and helpful amenities, make Highland Gate a favorable choice for disabled guests.
No, Highland Gate, Stirling by Marston's Inns doesn't have any pool.
No, a spa isn't available at Highland Gate, Stirling by Marston's Inns.
No, Highland Gate, Stirling by Marston's Inns doesn't allow dogs.
Yes, parking facilities are available at Highland Gate, Stirling by Marston's Inns.
No, Highland Gate, Stirling by Marston's Inns doesn't have a gym.