Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Other Temperature checks are performed among all team members as the arrival for their shifts
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG Way of Clean
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Shuttle Services
Outdoor Pool
Has the hotel closed during the pandemic? No
Answers last updated by Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel
Room Selected at Check-InBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
King StudioFeatures a full kitchen and a living room with a sofa bed.
One-Bedroom King SuiteFeatures a full kitchen and a separate living room with a sofa bed.
Two-Bedroom SuiteSpacious suite features 2 bedrooms, 2 bathrooms and a living room with a sofa bed. A fully equipped kitchen is also provided.
Queen Room with Accessible Roll In Shower - Non-SmokingThis double room is air-conditioned and features a flat-screen TV, a wardrobe and heating. The unit offers 1 bed.
One-Bedroom Queen Room - Mobility/Hearing Accessible - Non-SmokingThe double room is equipped with a flat-screen TV, air conditioning, a wardrobe, as well as heating. The unit offers 1 bed.
One-Bedroom Suite - Non-SmokingThe suite provides air conditioning, a wardrobe, heating and a flat-screen TV. The unit offers 1 bed.
Two-Bedroom Suite with Two Bathrooms and Mobility Accessible Tub - Non-SmokingThe double room is fitted with a flat-screen TV, air conditioning, a wardrobe, as well as heating. The unit has 1 bed.
About Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel
Yes, Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel.
Yes, Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel welcomes dogs.
No, parking facilities aren't available at Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel.
Yes, Staybridge Suites Houston Stafford - Sugar Land, an IHG Hotel has a gym.