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Summary of reviewsThe DoubleTree by Hilton New York JFK Airport is highly praised for its exceptionally convenient location, especially for travelers needing swift access to JFK Airport. Its proximity to the airport, coupled with a reliable complimentary shuttle service, ensures seamless transit for guests. Additionally, the surrounding area offers easy access to local stores and restaurants, adding to the overall practicality for short stays.
Guests generally appreciate the hotel's breakfast, noting that it provides adequate essentials like toast and cereals and commend the friendly reception and breakfast staff. However, the breakfast experience is marred by a lack of variety and the absence of hot, vegan or vegetarian options. Pricing concerns and occasional service inconsistencies are also noted, suggesting room for improvement.
The dining experience at the hotel is less favorable with many visitors finding the food quality subpar and the menu options limited. While some appreciated the late availability of food and drinks in the bar, the overall consensus points towards a need for better dining options and facilities.
The rooms at the DoubleTree by Hilton New York JFK Airport receive positive remarks for their cleanliness and comfort. Recently renovated, they are described as modern, spacious and equipped with comfortable beds and good facilities. Despite some minor maintenance issues and occasional reports of outdated decor, guests generally find the accommodations satisfying.
Cleanliness reviews present a mixed picture. Many guests commend the clean and freshly remodeled rooms, but issues such as dirty lobby floors, bad odors in elevators and unclean bathrooms have been reported. The ongoing renovations seem to affect certain areas, contributing to these cleanliness concerns.
The staff at the DoubleTree by Hilton New York JFK Airport are frequently highlighted for their friendliness and helpfulness. Front desk personnel and shuttle service staff receive particular praise for their professionalism and accommodating nature. However, some guests have encountered slow check-ins and occasional rudeness from night staff and restaurant employees, indicating inconsistencies in service quality.
While the hotel offers valet parking, guests have mixed experiences with this service. Positive comments highlight the efficiency and friendliness of the valet staff, but concerns about the cost, lack of clear signage and limited parking space persist.
Family travelers find the hotel offers well-divided, large rooms and family-friendly amenities. The convenient shuttle service and nearby parks add to the appeal. However, safety and cleanliness issues, along with the lack of on-site dining options, affect its desirability for families.
The beds at the hotel are frequently described as very comfortable, contributing to restful sleep. Most guests appreciate the spacious and clean rooms, although a few have noted discomfort due to issues with the bedding.
As a three-star hotel, the DoubleTree by Hilton New York JFK Airport meets the basic requirements but is currently affected by ongoing renovations. While it provides essential services, guests should be prepared for construction-related inconveniences and a less polished experience.
For business travelers, the hotel offers satisfactory facilities, ample power outlets and reliable internet service. Clean rooms and efficient communication further enhance its suitability for business stays.
Overall, the DoubleTree by Hilton New York JFK Airport fulfills its primary role as a convenient, clean and comfortable stopover for travelers, particularly those needing quick access to JFK Airport. However, it can benefit from improvements in dining options, breakfast variety, cleanliness and service consistency to better meet guest expectations.
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