Courtyard by Marriott Springfield
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsCourtyard by Marriott Springfield enjoys a stellar reputation for its prime and convenient location. The hotel is ideally situated close to highways, shops and numerous dining options, making it a favored choice for those visiting the area. Guests frequently applaud the easy access to Springfield Mall and various local events. The hotel is also lauded for its cleanliness, the welcoming and professional demeanor of the front desk staff and a well-maintained lobby.
Breakfast at the hotel, although receiving high marks for quality and the attentiveness of the staff, faced some criticism for its limited variety and higher-than-expected pricing. The absence of a complimentary breakfast option was a slight deterrent for some guests.
Guest reviews concerning the rooms largely skew positive with many praising the cleanliness, spaciousness and comfort, particularly in the recently renovated sections. However, minor issues such as slight odors, occasional loud air conditioners and the lack of amenities in some rooms were noted. A few instances of musty and damp conditions were reported, along with sporadic problems related to cleanliness.
Cleanliness across the property is frequently highlighted with descriptions of the hotel as clean and well-kept. However, there were occasional mentions of areas needing more attention, particularly the bathrooms and some hallways.
The staff at Courtyard by Marriott Springfield earn considerable praise for their friendliness, helpfulness and professionalism. Many guests commend the front desk staff for their efficiency and attentiveness, contributing to a positive overall experience despite a few isolated incidents of less satisfactory service.
The hotel's pool area elicits mixed responses. While some guests appreciate the indoor pool, particularly for children, others point out the small size and occasional cleanliness issues. The inconsistency in the availability of the pool and hot tub also disappointed some visitors.
Parking at the hotel proves to be an adequate facility but marred by the $15 per night fee, which many guests found undisclosed and frustrating. The fee contributed to a less favorable impression despite generally sufficient parking space.
Lastly, the beds in the hotel receive largely positive feedback for their comfort, although there are concerns about some mattresses showing signs of wear. Overall, while most guests find the beds comfortable, the maintenance of mattresses remains an area for improvement.
In summary, Courtyard by Marriott Springfield is highly praised for its excellent location, cleanliness and friendly staff with only a few areas needing minor improvements to enhance the guest experience further.
Categories
Breakfast at the hotel, although receiving high marks for quality and the attentiveness of the staff, faced some criticism for its limited variety and higher-than-expected pricing. The absence of a complimentary breakfast option was a slight deterrent for some guests.
Guest reviews concerning the rooms largely skew positive with many praising the cleanliness, spaciousness and comfort, particularly in the recently renovated sections. However, minor issues such as slight odors, occasional loud air conditioners and the lack of amenities in some rooms were noted. A few instances of musty and damp conditions were reported, along with sporadic problems related to cleanliness.
Cleanliness across the property is frequently highlighted with descriptions of the hotel as clean and well-kept. However, there were occasional mentions of areas needing more attention, particularly the bathrooms and some hallways.
The staff at Courtyard by Marriott Springfield earn considerable praise for their friendliness, helpfulness and professionalism. Many guests commend the front desk staff for their efficiency and attentiveness, contributing to a positive overall experience despite a few isolated incidents of less satisfactory service.
The hotel's pool area elicits mixed responses. While some guests appreciate the indoor pool, particularly for children, others point out the small size and occasional cleanliness issues. The inconsistency in the availability of the pool and hot tub also disappointed some visitors.
Parking at the hotel proves to be an adequate facility but marred by the $15 per night fee, which many guests found undisclosed and frustrating. The fee contributed to a less favorable impression despite generally sufficient parking space.
Lastly, the beds in the hotel receive largely positive feedback for their comfort, although there are concerns about some mattresses showing signs of wear. Overall, while most guests find the beds comfortable, the maintenance of mattresses remains an area for improvement.
In summary, Courtyard by Marriott Springfield is highly praised for its excellent location, cleanliness and friendly staff with only a few areas needing minor improvements to enhance the guest experience further.
Hotel with Indoor Pool
The hotel includes an indoor pool for guests. This amenity provides a basic recreational option during a visit.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Nestled in a prime location, Courtyard by Marriott Springfield receives accolades for its convenient and accessible setting. The hotel serves as an ideal base for those visiting the area, praised for being close to highways, shops and an array of eateries. Its proximity to Springfield Mall and various events makes it a popular choice among guests. Cleanliness and ease of access feature prominently in visitor feedback with many highlighting the immaculate condition of the location and its suitability for their trip. Additionally, the courteous front desk staff and the updated hotel lobby further enhance the positive guest experience. Overall, the hotel is celebrated for its superb positioning and value, perfectly meeting the diverse needs of its visitors.
The breakfast experience at Courtyard by Marriott Springfield has received mixed feedback from guests. On a positive note, many guests praised the breakfast, describing it as delicious and excellent. The breakfast staff were frequently highlighted for their exceptional service and attentiveness, which added a pleasant touch to the morning meal. However, some guests felt that the breakfast options were limited and the pricing was on the higher side. A few mentioned that the breakfast service was slow and wished for a more diverse menu. Additionally, the lack of a complimentary breakfast seemed to disappoint some visitors, prompting them to seek alternative dining options. Despite these concerns, the quality of the breakfast itself generally received favorable remarks.
Guests' reviews of Courtyard by Marriott Springfield reveal a mixed but generally positive experience regarding the hotel rooms. Most visitors report finding the rooms clean, spacious and comfortable with recently renovated rooms receiving particular praise for their improved aesthetics. Comfortable beds and good shower pressure also add to the overall room quality. However, there are some recurring issues that guests noted. Complaints include rooms with slight odors, a loud air conditioner and a lack of amenities such as coffee makers in certain rooms. Some guests experienced musty or damp conditions and specific instances of rooms smelling like smoke or mildew were noted. The cleanliness of the rooms is mostly positively described, although there were a few reports of rooms being dirty or even swarmed with ants. The presence of a balcony with a nice view of the courtyard is a plus for some visitors, enhancing their stay. Despite some areas needing updates and occasional dissatisfaction with room assignments or the condition of sofa beds and pillows, the overall impression of the rooms at Courtyard by Marriott Springfield leans towards positive, especially with the clean, comfortable and spacious aspects being frequently highlighted.
Guests at the Courtyard by Marriott Springfield generally found the beds to be comfortable with many reviewers noting that the beds were very comfortable or comfortable. Some descriptions also mentioned the beds as soft. However, several reviews highlighted issues with the mattresses having visible dips or divots, indicating they were worn out. A few guests noted that the bed was not as comfortable as expected with one mentioning it was too firm and lacking enough pillows. Overall, while comfort was a common theme, there were some concerns about the maintenance and condition of the mattresses.
The Courtyard by Marriott Springfield consistently receives praise for its exceptional cleanliness. Guests frequently highlight the immaculate condition of the hotel with many describing it as very clean and well-kept. The rooms and building are often noted for their cleanliness and cozy, plush furnishings. While the overall appearance of the property impresses most visitors, some mention areas that could use improvement, such as bathrooms needing better cleaning and occasional mildew smells in the hallways. Despite isolated criticisms, the prevalent sentiment acknowledges the hotel's high standards of cleanliness and well-maintained environment.
Courtyard by Marriott Springfield generally receives praise for its staff, described as very friendly, helpful and professional. Many guests highlight the efficient and accommodating nature of the team, making for a welcoming atmosphere. Front desk staff are often commended for their responsiveness and attentiveness. Specific mentions of staff being super friendly and exceptionally helpful illustrate a consistent positive experience for guests.
However, some reviews indicate occasional lapses in service, particularly involving instances of rudeness and inattentiveness at the front desk. Despite these outliers, the overall sentiment remains overwhelmingly favorable, pointing to a staff that largely contributes positively to guests' stays.
Visitors to the Courtyard by Marriott Springfield have shared mixed experiences regarding the hotel's pool area. Many appreciated indoor swimming facilities, especially for kids during spring break and some found the pool well-maintained. However, a recurring observation was that the pool area was notably small. Additionally, there were mentions of cleanliness issues, such as the water appearing greenish and leading some parents to refrain from allowing their children to swim. The availability of the pool and the hot tub was also inconsistent with reports of the hot tub jets not functioning and the pool and spa not being open at times. Overall, while the pool facilities were a highlight for some, others found them lacking due to size and maintenance concerns.
Guests of the Courtyard by Marriott Springfield have shared mixed feelings about the hotel's parking policies. On the positive side, many noted that parking was more than adequate for their vehicles. However, the consistent theme in reviews is dissatisfaction with the parking fees. Several guests expressed surprise and frustration at being charged $15 per night for parking, often without prior knowledge. Some mentioned encountering hidden fees and not discovering these charges until they received an email after their stay. There were instances where guests felt misled about the cost of parking with some even comparing current fees unfavorably to past rates. Despite the adequate parking facilities, the unexpected and undisclosed charges left some guests with a sour experience.
Location Show Map
Location
Breakfast
Rooms
Beds
Cleanliness
Staff
However, some reviews indicate occasional lapses in service, particularly involving instances of rudeness and inattentiveness at the front desk. Despite these outliers, the overall sentiment remains overwhelmingly favorable, pointing to a staff that largely contributes positively to guests' stays.
Pool
Parking
Yes, Courtyard by Marriott Springfield has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Courtyard by Marriott Springfield.
Yes, Courtyard by Marriott Springfield welcomes dogs.
Yes, parking facilities are available at Courtyard by Marriott Springfield.
Yes, Courtyard by Marriott Springfield has a gym.
Location Show Map
More Options
