Crowne Plaza Surfers Paradise by IHG, receives high praise from guests for its prime location on the Gold Coast. Centrally located, it offers easy access to the beach, vibrant nightlife, family-friendly attractions and an array of local amenities. The convenience of the tram stop in front of the hotel further enhances guests' experience, providing seamless travel to key areas like Surfers Paradise and Broadbeach. Guests consistently highlight the stunning beach views from their rooms, underscoring the hotel's appeal as a well-situated and scenic destination on the Gold Coast.
The breakfast buffet is frequently described as superb, offering a wide variety of tasty options, including vegan choices and fresh-made omelets, making it a fantastic start to the day. Clean, spacious dining facilities and friendly staff contribute to a positive breakfast experience. Though some guests found it average or costly, the overall sentiment for breakfast remains overwhelmingly positive.
Dinner reviews are more mixed, but many guests enjoy the quality and taste of the food, especially in the revolving restaurant and Shooies Pub. Room service is praised for its promptness and affordability. However, issues such as overcooked meals, incorrect orders and limited menu availability during certain hours suggest some areas for improvement. Despite these drawbacks, the friendly service and enjoyable meals are frequently highlighted.
Guests frequently commend the rooms for their size, comfort and modern amenities. Most rooms are spacious, clean and offer large beds with remarkable views from the balconies of the beach, ocean and city skyline. However, some visitors note that certain rooms could use refurbishment due to outdated furniture and occasional maintenance issues. Nevertheless, the overall comfort and aesthetic value of the rooms are consistently praised.
Cleanliness throughout the hotel stands out as a major plus with rooms and common areas being well-maintained, though some inconsistencies such as occasional lapses in bathroom cleaning are noted. The hardworking housekeeping staff ensures a generally high standard of cleanliness, contributing to a comfortable stay.
The staff at Crowne Plaza Surfers Paradise are often described as exceptional, providing friendly, helpful and efficient service. The positive interactions with reception, housekeeping and restaurant staff significantly enhance guests' experiences. While some issues with staffing levels and attentiveness were noted, the general consensus is that the dedicated and amiable staff make up for other minor inconveniences.
The free WiFi service garners generally positive feedback for its speed and reliability, although some guests experienced connectivity issues and challenges with initial access. The gym receives mixed reviews with some praising the facilities and 24-hour access, while others critique it for being outdated and under-equipped.
The pool area is a standout feature, described as beautiful and well-maintained with ample space for relaxation. Guests appreciate the presence of cabanas and a poolside bar. However, some concerns about the pool not being heated and limited seating were noted. The proximity to the beach is highly valued, offering guests easy access to a serene and scenic beachfront within a short walking distance, enhancing the overall attractiveness of the hotel's location.
In conclusion, Crowne Plaza Surfers Paradise excels in providing a prime location, commendable breakfast and modern, comfortable rooms, supported by friendly and efficient staff, making it a sought-after destination for travelers on the Gold Coast.
Palazzo Colonnades boasts a prime location on the Gold Coast, nestled conveniently between Surfers Paradise and Broadbeach. Guests frequently commend its proximity to beaches, shops and dining options, enhanced by a tram stop directly outside the hotel, making transport easy. Despite its central spot, the area remains peaceful at night, contributing to a tranquil and pleasant stay. Many guests also appreciate the lovely views over the ocean or river, complementing spacious rooms with good facilities including a nice pool.
The apartments at Palazzo Colonnades stand out for being spacious, well-furnished and clean, presenting a comfortable and convenient choice for travelers. Guests enjoy the large shower areas and additional amenities such as washers and dryers, adding to the charm and ease of staying there. However, there are occasional reports of unclean rooms or kitchen items, uncomfortable beds and a need for repairs and updates, indicating some inconsistency in room standards.
Cleanliness receives mixed reviews with many guests praising the immaculate state of the rooms, facilities, pool and gym, which contribute to a comfortable stay. On the flip side, some guests have raised concerns about dustiness, dirty floors and issues with mold or grime in kitchen areas, suggesting a need for more thorough and consistent cleaning practices.
Staff at Palazzo Colonnades consistently receive high praise for their friendliness and helpfulness, significantly enhancing the guest experience. The reception team, notably Cassandra, Karla and Kevin, are frequently mentioned for their warm and accommodating service, creating a welcoming atmosphere. While there are a few mentions of less positive interactions, these are rare exceptions.
The WiFi service garners mixed feedback with some guests enjoying excellent connectivity while others experience intermittent and weak internet signals, impacting their ability to use online services reliably.
The pool and spa area is highly regarded with guests enjoying the clean and well-maintained facilities. The pool is noted as suitable and enjoyable for families, particularly appreciated for its heated features. A minor occasional issue, such as murkiness, is mentioned but does not overshadow the generally positive perception of these amenities.
Parking at Palazzo Colonnades is well-rated for its secure and easily accessible underground carpark, providing convenient and consistent access to spaces. The hotel's proximity to public transport further enhances this convenience.
Opinions on the beds are mixed with many guests finding them comfortable and conducive to a good night's sleep, while others report issues with the beds being old, springy or uncomfortable, indicating a variability in quality.
The hotel’s overall four-star rating is questioned by some guests who feel that the property does not live up to these standards, pointing to outdated rooms and facilities in need of upgrade. Despite recognizing the general cleanliness, the consensus is that Palazzo Colonnades does not fully align with the expectations of a four-star hotel.
In summary, Palazzo Colonnades provides a generally favorable experience with its prime location, spacious and well-furnished apartments, excellent staff and enjoyable pool and spa facilities. However, areas such as cleanliness, WiFi connectivity and bed comfort show variability, suggesting room for improvement to consistently meet guest expectations.