3-Star HotelThis hotel offers suite-style accommodations with full kitchens and complimentary breakfast, making it ideal for extended stays. It is appreciated for its amenities and convenient location.
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Summary of reviews related to the '3 Star' categoryHyatt House Nashville/Franklin/Cool Springs consistently impresses guests with its immaculate cleanliness and welcoming atmosphere. Visitors frequently describe the hotel as one of the best they've stayed at, highlighting its pristine condition and convenient location near downtown Nashville and the airport. The hotel provides a comfortable and safe environment, ideal for both leisure and business travelers.
The standout feature at this Hyatt House is undoubtedly Ms. Penny, a beloved staff member who goes above and beyond her duties as a bartender and cook. Her warmth and enthusiasm, particularly her interactions with children through dancing and playing games, significantly enhance guests' experiences, contributing to many memorable stays.
While some guests faced delays with room readiness and housekeeping services, many appreciate the overall cleanliness and friendly staff. The minor updates required on the property don't take away from the overall positive experience, evidenced by repeat visits from satisfied customers. The level of service is often compared to higher-star establishments, with the hotel excelling in providing a pleasant stay. Despite minor inconveniences, Hyatt House Nashville/Franklin/Cool Springs remains a top choice for those visiting the area.
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