Big Pines Mountain House
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Summary of reviewsBig Pines Mountain House, nestled in South Lake Tahoe, boasts a prime location that consistently delights guests. The hotel's proximity to Heavenly Village, casinos, shopping centers and a variety of dining options allows visitors to enjoy the vibrant local nightlife and attractions without the need for a vehicle. The stunning mountain views enhance the picturesque experience, making it a favored spot for those looking to explore South Lake Tahoe.
The rooms at Big Pines Mountain House are characterized by spaciousness and coziness, appreciated for their basic amenities like microwaves and fridges. Some rooms have received upgrades such as new flooring and modern color schemes, earning praise for these improvements. However, there are significant areas for improvement, as some guests have reported cleanliness issues and outdated furnishings. The occasional dirty conditions and worn-out appliances suggest that the establishment might benefit from further refurbishment and maintenance.
Cleanliness has been a recurring concern among guests. While the picturesque setting is appreciated, the overall upkeep of the property and rooms, including the pool area, often falls short. Reports of dusty and stained conditions in both common areas and rooms have been common, detracting from the guests’ experiences. Improved cleaning standards could greatly enhance the property’s appeal.
The staff at Big Pines Mountain House receives mixed reviews. Many guests highlight the friendly, helpful and welcoming nature of the employees with particular praise for the front desk staff and management. However, inconsistencies in customer service and availability have led to some negative experiences. Ensuring consistent and high-quality service could level up the hospitality experience.
Reviewers have generally positive feedback on the hotel's WiFi, which is described as having good to excellent connectivity. Conversely, the TV amenities often fall short with issues such as broken sets, unresponsive remotes and limited channels being common gripes.
The pool area is family-friendly and includes a barbecue spot, which some guests find enjoyable. However, the pool’s cleanliness and maintenance have come under scrutiny, suggesting a need for regular upkeep to meet guest expectations.
Parking receives mixed feedback with some guests finding it convenient while others report challenges due to limited spaces and tight navigation. Maintenance efforts like repaving have been noticed but more consistent management of parking spaces would improve the experience.
For skiers, the location close to Heavenly Gondola and Heavenly Village is ideal, providing easy access to ski resorts and related amenities. The hotel includes ski storage and a shuttle stop, which add convenience for skiing enthusiasts.
Regarding beds and fireplaces, experiences are varied. Some guests find the beds comfortable and clean, while others report discomfort and cleanliness issues. Fireplaces are appreciated but often cited as unreliable or not functioning as expected.
The hotel is particularly noted for its dog-friendly policy, making it a popular choice for pet owners. Guests appreciate the welcoming atmosphere for pets, though cleanliness related to pet hair and occasional disturbances from barking dogs are mentioned.
In summary, Big Pines Mountain House offers a superb location with easy access to various attractions, though improvements in cleanliness, room maintenance and consistent staff service could significantly enhance the overall guest experience.
Categories
The rooms at Big Pines Mountain House are characterized by spaciousness and coziness, appreciated for their basic amenities like microwaves and fridges. Some rooms have received upgrades such as new flooring and modern color schemes, earning praise for these improvements. However, there are significant areas for improvement, as some guests have reported cleanliness issues and outdated furnishings. The occasional dirty conditions and worn-out appliances suggest that the establishment might benefit from further refurbishment and maintenance.
Cleanliness has been a recurring concern among guests. While the picturesque setting is appreciated, the overall upkeep of the property and rooms, including the pool area, often falls short. Reports of dusty and stained conditions in both common areas and rooms have been common, detracting from the guests’ experiences. Improved cleaning standards could greatly enhance the property’s appeal.
The staff at Big Pines Mountain House receives mixed reviews. Many guests highlight the friendly, helpful and welcoming nature of the employees with particular praise for the front desk staff and management. However, inconsistencies in customer service and availability have led to some negative experiences. Ensuring consistent and high-quality service could level up the hospitality experience.
Reviewers have generally positive feedback on the hotel's WiFi, which is described as having good to excellent connectivity. Conversely, the TV amenities often fall short with issues such as broken sets, unresponsive remotes and limited channels being common gripes.
The pool area is family-friendly and includes a barbecue spot, which some guests find enjoyable. However, the pool’s cleanliness and maintenance have come under scrutiny, suggesting a need for regular upkeep to meet guest expectations.
Parking receives mixed feedback with some guests finding it convenient while others report challenges due to limited spaces and tight navigation. Maintenance efforts like repaving have been noticed but more consistent management of parking spaces would improve the experience.
For skiers, the location close to Heavenly Gondola and Heavenly Village is ideal, providing easy access to ski resorts and related amenities. The hotel includes ski storage and a shuttle stop, which add convenience for skiing enthusiasts.
Regarding beds and fireplaces, experiences are varied. Some guests find the beds comfortable and clean, while others report discomfort and cleanliness issues. Fireplaces are appreciated but often cited as unreliable or not functioning as expected.
The hotel is particularly noted for its dog-friendly policy, making it a popular choice for pet owners. Guests appreciate the welcoming atmosphere for pets, though cleanliness related to pet hair and occasional disturbances from barking dogs are mentioned.
In summary, Big Pines Mountain House offers a superb location with easy access to various attractions, though improvements in cleanliness, room maintenance and consistent staff service could significantly enhance the overall guest experience.
Dog Friendly Motel
This mountain house is pet-friendly.
Motel with Outdoor Pool
This motel offers a seasonal outdoor pool. It is within walking distance to Casinos, Heavenly Village, and Lakeside Marina Beach, and provides private beach access.
Motel with Rooms With Fireplace
Motel with Ski To Door Access
Motel near Ski Resorts
Motel Taking Steps Towards Sustainability
Motel near Nightlife Spots
Motel with Swimming Pool
Outdoor Pool
Motel with Parking
Guest Reviews
Nestled in South Lake Tahoe, Big Pines Mountain House boasts a fantastic location that has earned high praise from guests. Conveniently situated within walking distance to a plethora of attractions, the property is particularly close to the vibrant Heavenly Village and its gondolas, which are just a few blocks away. Visitors enjoy the hotel's proximity to casinos, shopping centers and diverse dining options, making it easy to experience the local nightlife and entertainment without needing a vehicle.
The favorable position of the hotel places guests near the main strip and Stateline, allowing for spontaneous visits to nearby beaches and concert venues. Additionally, the stunning mountain views contribute to a picturesque stay, complementing the central, accessible location that is a mere stroll from key city attractions. For anyone planning to explore the heart of South Lake Tahoe, Big Pines Mountain House offers a prime and convenient setting, consistently noted for its easy access to popular destinations and activities.
Big Pines Mountain House has received a wide range of feedback regarding its rooms with certain aspects consistently highlighted. On the positive side, some guests appreciated that the rooms were spacious and cozy, featuring basic amenities such as microwaves and fridges. A few noted the good location, offering convenient access to nearby attractions and enjoyed quiet evenings. The rooms with new flooring and modern color schemes received praise for their upgrades and some guests found the beds comfortable and the mountain views appealing.
However, the majority of reviews indicated significant areas for improvement. Many guests reported finding their rooms dirty upon arrival with issues such as stained carpets, worn-out furniture and malfunctioning appliances like TVs, stoves and fireplaces. The maintenance and cleanliness standards were frequently criticized with several instances of plumbing problems, broken fittings and the use of previously utilized toiletries. The rooms were often described as outdated with peeling paint, unregulated heating/fireplaces and mismatched or damaged furniture. Additional complaints included poor lighting, insufficient electrical outlets and uncomfortable beds.
While the establishment does offer some redeeming qualities such as room size and basic amenities, the need for extensive updates and improved cleanliness is a recurring theme in reviews. This suggests that potential guests should temper their expectations and perhaps consider alternative accommodations if seeking a more modern and clean environment.
The guest reviews of 'Big Pines Mountain House' reveal a mix of experiences regarding the beds. On the positive side, some guests found the beds to be comfortable and clean and the pillows were often praised for being nice. However, there are frequent complaints about the beds being uncomfortable with descriptions varying from hard and rock-like to sagging and lumpy. Some guests even mentioned having to purchase their own blankets due to inadequate bedding provided by the hotel. Issues like stained bed sheets and bedding, including urine and blood stains, were also reported. Additionally, several remarks highlighted the poor quality of the mattresses, often described as old, broken or in dire need of an upgrade. Blanket and pillow shortages, along with concerns over cleanliness, were recurring themes as well.
Big Pines Mountain House, located amidst picturesque settings, unfortunately falls short when it comes to cleanliness and maintenance. Numerous guests have frequently expressed dissatisfaction with the overall cleanliness of the property. Common areas and rooms, including bathrooms, often appear dirty with dust, stains and unpleasant odors being a recurring issue. The pool, which could have been a highlight, has often been found in a neglected and dirty state.
Inside the rooms, there have been reports of dirty linens, stained sheets and unclean carpets. Appliances are often broken or missing knobs and fixtures such as showers and toilets are frequently not up to standard. Guests also highlighted issues such as dirty windows, dust on headboards and grime in various corners of the rooms and bathrooms. The outdoor areas, including common areas and walkways, were also reported to be littered with trash and in need of better maintenance.
Guests pointed out specific cleanliness issues like dust balls on the ceiling, thick dust on fixtures, hair in beds and dirty floors that caused their socks to turn black. The bathrooms have been especially problematic with mold, stains and lingering urine odors frequently mentioned. The lack of basic housekeeping standards, such as changing dirty linens and towels or properly vacuuming and wiping down surfaces, has left many guests dissatisfied.
Despite the hotel's great location, the overall rundown and poorly maintained state significantly detracts from its appeal. Reviews indicate that investment in proper cleaning and maintenance could greatly enhance the guest experience and capitalize on the potential of this ideally situated property.
Big Pines Mountain House’s staff exhibits a mixed bag of experiences. Many guests appreciated the friendly, helpful and welcoming nature of the staff. Comments describe the team as polite, incredible, gracious and caring with specific mentions of a polite and accommodating manager and a super nice and professional young male worker. The family and pet-friendly environment created by the nice front desk workers and the occasional wonderful and amazing front desk service make the stay pleasant for some.
However, there were notable negative experiences reported as well. Several guests found the front desk and other staff members rude, unfriendly and unresponsive to their concerns. Instances of the front desk being locked, staff being unavailable or non-existent and dismissive attitudes were mentioned. The hospitality varied dramatically, ranging from very friendly and helpful interactions to hostile and unwelcoming encounters.
In conclusion, while many guests highlighted the staff's friendliness and helpfulness, others experienced significant issues with customer service and staff availability, leading to a diverse range of guest experiences.
Big Pines Mountain House offers a mixed experience when it comes to their WiFi and TV amenities. While many guests praise the WiFi for being very good with descriptions ranging from awesome speed to excellent connectivity, others report it as fair or sketchy. However, the consensus leans towards a generally positive impression of the WiFi service. On the other hand, the TV service seems to consistently fall short with multiple guests noting issues such as broken TVs, unresponsive remotes, limited channels and poorly maintained wiring. A stay here might best be enjoyed if prioritizing good WiFi over television entertainment.
Big Pines Mountain House offers a pool that some families found enjoyable with enthusiastic kids making use of the facilities. The pool area is family and pet-friendly, which adds convenience for guests traveling with children and pets. Additionally, the presence of a barbecue area near the pool received positive remarks.
However, there were several concerns raised regarding the pool's cleanliness and maintenance. Some visitors noted that the pool was occasionally dirty with leaves and debris at the bottom and cleaning materials and hoses left laying around. At times, the water was described as being green and unappealing with one instance of the pool appearing gross and yellow.
The pool temperature was considered a bit cold by some guests and there were also issues with the pool being closed unexpectedly or not being unlocked in the mornings. The noise levels late at night with kids screaming until 11:30 pm, were mentioned as a disturbance.
In summary, while the family-friendly atmosphere and the addition of a barbecue area are appreciated, improvements in cleanliness and maintenance of the pool area would enhance the overall experience.
The parking experience at Big Pines Mountain House has received mixed reviews. On the positive side, guests have found parking to be easy and convenient with some able to park directly in front of their rooms. Free parking is available and there was even an instance when staff were observed cleaning and repaving the parking lot, which shows a commitment to maintenance.
However, there are also notable concerns. Many guests have reported that parking spaces are limited with some even having to park on the street due to the lack of assigned spots. The parking area can be tight and challenging to navigate, especially during peak times. Additionally, there were mentions of ice in the parking lot during colder periods, which could pose a hazard.
Overall, while some guests had a satisfactory experience with parking, others faced significant challenges. It may be beneficial for potential visitors to consider these factors when planning their stay.
Big Pines Mountain House receives positive feedback for its prime location near various ski resorts. It is situated just a block from the Heavenly Gondola and is very close to Heavenly Village, making it perfect for skiers. Guests appreciate the easy access to skiing, shopping, restaurants and casinos. The close proximity to ski areas adds to its appeal for budget-friendly ski trips. Additionally, the hotel’s ski storage and shuttle stop are considered convenient with the ski locker being noted as clean albeit small. Overall, its location offers a hassle-free skiing experience.
Guests at Big Pines Mountain House have commented on the fireplace experience in their rooms. While some enjoyed the fireplace and praised its presence, several reviews highlighted recurring issues. Numerous guests reported that their fireplaces were broken or unreliable with some mentioning that the fireplace was more of a heater rather than a traditional fire-wood experience. Problems such as the fireplace not working at all, being out for extended periods or the lack of an authentic flame were common points of feedback. Despite these issues, the inclusion of a fireplace was still noted as a positive aspect by some reviewers.
Big Pines Mountain House is well-regarded for its accommodating and dog-friendly environment. The motel embraces a pet-welcoming policy, making it an attractive option for families traveling with pets. Guests appreciate the family and pet-friendly atmosphere, including access to pet-friendly amenities like the pool. Both dogs and cats are welcomed at the hotel, contributing to its reputation as a genuinely pet-inclusive space.
However, some recurring issues have been noted, such as dog hair on carpets and in rooms and occasional disturbances from barking dogs. Additionally, a few guests mentioned the pet fees as being somewhat high. Despite these areas for improvement, the overall sentiment highlights Big Pines Mountain House as a nice and very dog-friendly choice for those traveling with their furry friends.
Location Show Map
Location
The favorable position of the hotel places guests near the main strip and Stateline, allowing for spontaneous visits to nearby beaches and concert venues. Additionally, the stunning mountain views contribute to a picturesque stay, complementing the central, accessible location that is a mere stroll from key city attractions. For anyone planning to explore the heart of South Lake Tahoe, Big Pines Mountain House offers a prime and convenient setting, consistently noted for its easy access to popular destinations and activities.
Rooms
However, the majority of reviews indicated significant areas for improvement. Many guests reported finding their rooms dirty upon arrival with issues such as stained carpets, worn-out furniture and malfunctioning appliances like TVs, stoves and fireplaces. The maintenance and cleanliness standards were frequently criticized with several instances of plumbing problems, broken fittings and the use of previously utilized toiletries. The rooms were often described as outdated with peeling paint, unregulated heating/fireplaces and mismatched or damaged furniture. Additional complaints included poor lighting, insufficient electrical outlets and uncomfortable beds.
While the establishment does offer some redeeming qualities such as room size and basic amenities, the need for extensive updates and improved cleanliness is a recurring theme in reviews. This suggests that potential guests should temper their expectations and perhaps consider alternative accommodations if seeking a more modern and clean environment.
Beds
Cleanliness
Inside the rooms, there have been reports of dirty linens, stained sheets and unclean carpets. Appliances are often broken or missing knobs and fixtures such as showers and toilets are frequently not up to standard. Guests also highlighted issues such as dirty windows, dust on headboards and grime in various corners of the rooms and bathrooms. The outdoor areas, including common areas and walkways, were also reported to be littered with trash and in need of better maintenance.
Guests pointed out specific cleanliness issues like dust balls on the ceiling, thick dust on fixtures, hair in beds and dirty floors that caused their socks to turn black. The bathrooms have been especially problematic with mold, stains and lingering urine odors frequently mentioned. The lack of basic housekeeping standards, such as changing dirty linens and towels or properly vacuuming and wiping down surfaces, has left many guests dissatisfied.
Despite the hotel's great location, the overall rundown and poorly maintained state significantly detracts from its appeal. Reviews indicate that investment in proper cleaning and maintenance could greatly enhance the guest experience and capitalize on the potential of this ideally situated property.
Staff
However, there were notable negative experiences reported as well. Several guests found the front desk and other staff members rude, unfriendly and unresponsive to their concerns. Instances of the front desk being locked, staff being unavailable or non-existent and dismissive attitudes were mentioned. The hospitality varied dramatically, ranging from very friendly and helpful interactions to hostile and unwelcoming encounters.
In conclusion, while many guests highlighted the staff's friendliness and helpfulness, others experienced significant issues with customer service and staff availability, leading to a diverse range of guest experiences.
Wi-Fi
Pool
However, there were several concerns raised regarding the pool's cleanliness and maintenance. Some visitors noted that the pool was occasionally dirty with leaves and debris at the bottom and cleaning materials and hoses left laying around. At times, the water was described as being green and unappealing with one instance of the pool appearing gross and yellow.
The pool temperature was considered a bit cold by some guests and there were also issues with the pool being closed unexpectedly or not being unlocked in the mornings. The noise levels late at night with kids screaming until 11:30 pm, were mentioned as a disturbance.
In summary, while the family-friendly atmosphere and the addition of a barbecue area are appreciated, improvements in cleanliness and maintenance of the pool area would enhance the overall experience.
Parking
However, there are also notable concerns. Many guests have reported that parking spaces are limited with some even having to park on the street due to the lack of assigned spots. The parking area can be tight and challenging to navigate, especially during peak times. Additionally, there were mentions of ice in the parking lot during colder periods, which could pose a hazard.
Overall, while some guests had a satisfactory experience with parking, others faced significant challenges. It may be beneficial for potential visitors to consider these factors when planning their stay.
Ski
Rooms with Fireplace
Dog Friendly
However, some recurring issues have been noted, such as dog hair on carpets and in rooms and occasional disturbances from barking dogs. Additionally, a few guests mentioned the pet fees as being somewhat high. Despite these areas for improvement, the overall sentiment highlights Big Pines Mountain House as a nice and very dog-friendly choice for those traveling with their furry friends.
Yes, Big Pines Mountain House has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Big Pines Mountain House.
Yes, Big Pines Mountain House welcomes dogs.
Yes, parking facilities are available at Big Pines Mountain House.
No, Big Pines Mountain House doesn't have a gym.
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