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Summary of reviewsTravelodge by Wyndham South Hackensack enjoys a strategic location that is praised by many guests for its convenience and accessibility. Its proximity to Teterboro Airport makes it ideal for travelers and aviation enthusiasts, while the nearby bus service provides an affordable connection to New York City, enhancing the appeal for those looking to explore urban attractions without a car. Situated near major routes such as I-95, the hotel offers easy access while maintaining a safe environment, making it a suitable choice for diverse travel needs.
The hotel staff emerges as a standout feature, earning high marks for their friendliness and willingness to assist guests. Many visitors appreciate the courtesy and professionalism displayed by the team, from the receptionists to the servers, contributing significantly to a positive overall experience during their stay. While there are occasional remarks about rudeness or delays in service, the general consensus highlights the supportive nature of the staff as a comforting aspect of the hotel.
However, the Travelodge's rooms and cleanliness present major areas for improvement. Despite some positive mentions regarding room size and bed comfort, the reviews often point to issues such as outdated furnishings, maintenance concerns, and cleanliness deficits. Guests have reported unpleasant odors, worn-out amenities, and insufficient cleaning, impacting their satisfaction. Problems like mold, sticky floors, and inadequate supplies, alongside discrepancies between advertised room conditions and reality, suggest a need for urgent renovations and better upkeep.
Overall, while Travelodge by Wyndham South Hackensack offers a prime location and commendable staff service, enhancements in room quality and cleanliness are critical to elevating the guest experience and fully capitalizing on its advantageous positioning. Show more
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Categories
Hotel with Parking
This motel offers ample free parking, including space for larger vehicles like trucks and RVs, providing significant convenience for guests with various transportation needs.
Family Friendly Hotel
Accessible Hotel
Room Types
King Room - Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This double room offers a flat-screen TV with cable channels.
King Room - Smoking The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer.
Queen Room with Two Queen Beds - Non-SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom.
Queen Room with Two Queen Beds - SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom.
Guest Reviews
4.9
Rated
Location
The Travelodge by Wyndham South Hackensack offers a location that many guests find convenient and strategically positioned. It's in close proximity to Teterboro Airport, making it an ideal spot for aviation enthusiasts and travelers flying in or out of the area. The nearby bus service, especially bus 161, provides an affordable and frequent connection to New York City, allowing guests to explore the city easily for just 5 USD. This transportation option, paired with the safe environment, makes it a good choice for those without a car. The hotel is also situated near major routes like I-95, adding to its accessibility. Despite some concerns about nearby train noise and specific preferences, the hotel's location seems well-suited for various travel needs, particularly for those looking to balance affordability with convenient access to transportation hubs and city attractions.
Rooms
Travelodge by Wyndham South Hackensack presents a complex picture through its room reviews. While there are positive mentions regarding room size, highlighting spaciousness, and the comfort of beds, these attributes are overshadowed by numerous maintenance and cleanliness concerns. Some guests have pointed out that the overall condition of the rooms is outdated, with noticeable wear and tear that includes holes in the drywall and outdated furnishings. Cleanliness seems to be a significant issue; reports indicate persistent unpleasant odors, possibly from cigarette smoke and humidity, alongside other problems such as mold in showers and dirty, sticky floors. The lack of basic amenities like sufficient towels, bath soap, and washcloths has also been noted. Issues with functionality, from non-closing bathroom doors to malfunctioning fixtures, further detract from the experience. Challenges in accessibility for those with disabilities and a discrepancy between room photos and reality also contribute to a need for improvement. The observations collectively suggest that while some elements may be adequate, there is a substantial call for urgent renovations and better maintenance to enhance guest satisfaction.
Cleanliness
Travelodge by Wyndham South Hackensack has received a number of guest reviews expressing significant concerns about the cleanliness and maintenance of the property. Visitors have reported various issues, including dirty rooms and broken amenities such as showers and lights. A lack of thorough cleaning, highlighted by stained items and floors that appeared neglected, was noted. The presence of unpleasant odors, insects, and pests like cockroaches contributed further to dissatisfaction. Guests also pointed out the hotel's outdated appearance, with the building and parking lot in need of repair. Overall, the reviews suggest that improvements in both cleanliness and upkeep could greatly enhance the guest experience.
Staff
Travelodge by Wyndham South Hackensack receives notable praises for its staff, highlighted as the best feature of the property. Many guests found the team to be courteous, friendly, and willing to help. The professionalism of the servers and the kindness of the receptionists were particularly appreciated. Despite some instances of rudeness and delayed attention at the front desk, the overall impression of the staff remains positive and supportive, contributing to the guests' comfort during their stay.
No, Travelodge by Wyndham South Hackensack doesn't have any pool.
No, a spa isn't available at Travelodge by Wyndham South Hackensack.
No, Travelodge by Wyndham South Hackensack doesn't allow dogs.
Yes, parking facilities are available at Travelodge by Wyndham South Hackensack.
No, Travelodge by Wyndham South Hackensack doesn't have a gym.