Lake Hill Karkonosze Resort & Spa
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Summary of reviewsLake Hill Karkonosze Resort & Spa, nestled in the picturesque Karkonosze Mountains, captivates guests with its stunning scenery of serene lakes and majestic mountains. The location is lauded as perfect for relaxation, hiking and exploring nearby attractions like Hirschberg, Karpacz and Szklarska Poręba. Despite minor issues like a lack of sidewalks and proximity to a busy road, the hotel's enchanting and peaceful surroundings, coupled with modern amenities, make it a highly sought-after destination.
The resort's breakfast buffet receives high praise for its delicious, varied and high-quality offerings that cater to diverse dietary preferences, including vegetarian and vegan. The presentation and changing daily menu ensure freshness and variety. Some drawbacks include high costs and occasional overcrowding, but overall, the breakfast experience is deemed exceptional, enhanced by picturesque mountain views.
While the dinner experience has mixed reviews, it maintains a high standard with sophisticated, delicious dishes and a pleasant dining ambiance featuring live music. However, some guests note long wait times, a limited menu and high prices, suggesting the need for more variety and improved service consistency.
The rooms are spacious, modern and well-furnished, offering breathtaking views of the lake and mountains. However, issues such as signs of wear and tear, inadequate room cleaning and noise from adjacent rooms or busy areas are noted. Despite these, the overall room experience remains positive due to their comfort and aesthetic appeal.
Cleanliness is a strong point with the hotel and its facilities consistently praised for being spotless and well-maintained. Minor issues like missed dust in rooms don’t overshadow the general consensus of high hygiene standards throughout the property.
The staff is predominantly seen as professional, friendly and attentive, contributing significantly to a pleasant stay. While some guests report isolated incidents of unfriendliness and poor training, the overall service quality is highly commendable, enhancing the guest experience.
Complimentary WiFi is available throughout with generally good performance, though some guests experience weak signals and occasional disconnections, especially in areas requiring high-bandwidth usage.
The spa facilities, featuring indoor and outdoor pools, saunas and jacuzzis, are highly regarded. Guests appreciate the clean, well-maintained areas and spectacular views. The spa’s only drawback is its limited space, often leading to overcrowding, which can detract from the relaxing environment.
The gym, while modern and clean, receives mixed reviews due to its small size and occasional crowding. It provides sufficient facilities for a workout, complemented by outdoor options and additional amenities like a children's playroom and playground.
The pool areas, both indoor and outdoor, are highlights for guests, praised for their cleanliness, warmth and inviting ambiance. However, the limited size and frequent overcrowding, especially during peak times, are notable concerns.
In conclusion, Lake Hill Karkonosze Resort & Spa stands out for its beautiful location, excellent amenities and overall cleanliness, offering a relaxing and enjoyable experience despite minor areas needing improvement.
Categories
The resort's breakfast buffet receives high praise for its delicious, varied and high-quality offerings that cater to diverse dietary preferences, including vegetarian and vegan. The presentation and changing daily menu ensure freshness and variety. Some drawbacks include high costs and occasional overcrowding, but overall, the breakfast experience is deemed exceptional, enhanced by picturesque mountain views.
While the dinner experience has mixed reviews, it maintains a high standard with sophisticated, delicious dishes and a pleasant dining ambiance featuring live music. However, some guests note long wait times, a limited menu and high prices, suggesting the need for more variety and improved service consistency.
The rooms are spacious, modern and well-furnished, offering breathtaking views of the lake and mountains. However, issues such as signs of wear and tear, inadequate room cleaning and noise from adjacent rooms or busy areas are noted. Despite these, the overall room experience remains positive due to their comfort and aesthetic appeal.
Cleanliness is a strong point with the hotel and its facilities consistently praised for being spotless and well-maintained. Minor issues like missed dust in rooms don’t overshadow the general consensus of high hygiene standards throughout the property.
The staff is predominantly seen as professional, friendly and attentive, contributing significantly to a pleasant stay. While some guests report isolated incidents of unfriendliness and poor training, the overall service quality is highly commendable, enhancing the guest experience.
Complimentary WiFi is available throughout with generally good performance, though some guests experience weak signals and occasional disconnections, especially in areas requiring high-bandwidth usage.
The spa facilities, featuring indoor and outdoor pools, saunas and jacuzzis, are highly regarded. Guests appreciate the clean, well-maintained areas and spectacular views. The spa’s only drawback is its limited space, often leading to overcrowding, which can detract from the relaxing environment.
The gym, while modern and clean, receives mixed reviews due to its small size and occasional crowding. It provides sufficient facilities for a workout, complemented by outdoor options and additional amenities like a children's playroom and playground.
The pool areas, both indoor and outdoor, are highlights for guests, praised for their cleanliness, warmth and inviting ambiance. However, the limited size and frequent overcrowding, especially during peak times, are notable concerns.
In conclusion, Lake Hill Karkonosze Resort & Spa stands out for its beautiful location, excellent amenities and overall cleanliness, offering a relaxing and enjoyable experience despite minor areas needing improvement.
Hotel for Honeymoon
This resort offers a comprehensive spa and wellness center, perfect for relaxation and rejuvenation. Its location in Sosnówka provides a tranquil setting with beautiful views, ideal for a romantic escape. The resort also features luxurious accommodations and dining options, ensuring a memorable honeymoon experience.
Hotel with Spa
This resort offers a comprehensive spa experience with a focus on relaxation and rejuvenation. While specific details are limited, its designation as a 'Resort & Spa' suggests a dedicated wellness area with various treatments.
Family Friendly Hotel
This resort offers a comprehensive spa and various family-friendly amenities. The location in Sosnówka provides a tranquil setting close to nature, ideal for a relaxing family vacation.
Dog Friendly Hotel
Located in Sosnówka, this resort offers modern amenities and easy access to hiking trails in the Karkonosze mountains, ideal for active guests and their dogs. The spa facilities provide relaxation after a day of exploring.
Romantic Hotel
With its stunning views and spa facilities, Lake Hill Karkonosze Resort & Spa is perfect for couples seeking a relaxing and intimate getaway. The resort offers a range of activities and amenities to enhance the romantic experience.
Hotel with Swimming Pool
This resort provides spa services and a swimming pool, offering a relaxing and comprehensive experience in the Karkonosze Mountains. The amenities and location make it suitable for leisure travelers.
Indoor Pool
Business Hotel
Lake Hill Karkonosze Resort & Spa in Sosnówka offers a resort setting with spa facilities. It could serve business travelers looking for a more comprehensive experience.
Hotel with Parking
This hotel offers free private parking, a fitness center, and spa facilities. It's a resort-style property with a restaurant, providing convenience and extensive amenities for guests with vehicles.
EV charging stations
Hotel with Gym
This resort & spa likely provides a fitness center for guests looking to combine relaxation with physical activity. Spa resorts typically cater to wellness and fitness enthusiasts.
Hotel with EV Charging Stations
This resort provides several electric vehicle charging stations, including options for different car brands like Tesla and BMW. Charging is often free, making it convenient for guests with electric cars.
4-Star Hotel
This resort offers a spa, wellness facilities, and multiple dining options. The location provides great views and access to outdoor activities.
Hotel with Indoor Pool
The hotel's luxurious Wellness Zone includes an indoor pool with a designated swimming area and hydromassage stations. It also boasts a year-round outdoor pool, two indoor jacuzzis, and a unique outdoor jacuzzi with panoramic mountain views. Additional facilities include Finnish and steam saunas, experience showers, and an icefall.
Accessible Hotel
Guest Reviews
Nestled in the picturesque Karkonosze Mountains, Lake Hill Karkonosze Resort & Spa offers stunning views that captivate guests with its serene lake and majestic mountains. The hotel's location is widely praised, making it an ideal spot for relaxation, hiking and exploring nearby attractions such as Hirschberg, Karpacz and Szklarska Poręba.
The hotel stands out due to its enchanting surroundings, described as peaceful and beautiful, creating a perfect ambiance for unwinding. The view from the rooms, especially those overlooking the lake and mountains, is often highlighted as breathtaking and out of this world, enhancing the overall guest experience.
Modern in design, the resort harmonizes well with its natural environment, providing state-of-the-art facilities including a wellness area with panoramic views. Despite its somewhat remote location, which some guests find beneficial for avoiding the hustle and bustle, it remains conveniently close to main routes and attractions, making it a good starting point for various excursions.
However, some drawbacks include the lack of sidewalks which can be inconvenient for strollers and the proximity to a busy road that might generate noise. Despite these minor issues, the hotel's superb location and its scenic beauty, combined with modern amenities, make it a highly recommended destination for nature lovers and those seeking a tranquil getaway.
Lake Hill Karkonosze Resort & Spa is highly praised for its breakfast offerings in guest reviews. The breakfast buffet is frequently described as delicious, varied, extensive and of high quality. Many guests highlight a wide selection of fish, meat, sweet and savory items, including fresh and high-quality products. Vegetarian and vegan options are also available, catering to different dietary preferences.
The buffet features a diverse range of dishes that change daily, ensuring variety and freshness. The overall presentation and quality are often compared to higher-rated establishments with some reviews calling it one of the best hotel breakfasts they've experienced.
However, some reviews note a few areas for improvement. There are mentions of the breakfast being relatively expensive and, at times, being too crowded with long waits. Additionally, some guests suggest earlier breakfast service, as the current starting time of 8:00 am was inconvenient for those leaving early.
Despite these minor criticisms, the overwhelming consensus is that the breakfasts at Lake Hill Karkonosze Resort & Spa are exceptional, offering a rich and varied selection that satisfies even the most discerning palates, complemented by picturesque views of the mountains.
Lake Hill Karkonosze Resort & Spa's dinner offerings have garnered a mixed response. On the positive end, many guests praised the food as delicious with some highlighting specific dishes like the mushroom risotto as world-class. The a la carte menu has been noted for its sophisticated options, though it is somewhat limited in variety. Breakfast and dinner are generally deemed delicious and of high quality with the restaurant cuisine being described as perfect and at a very high standard. The food and the restaurant's ambiance, including live music, contribute to a pleasant dining experience.
However, there are critical reviews indicating room for improvement. Some guests have expressed frustration over long waiting times for meals and occasional service lapses, such as meals not arriving. The menu is considered limited by some and there is a lack of variety, especially for vegetarian and children’s options. The buffet has been described as sometimes disappointing and not always hot. Additionally, the high prices for both the food and drinks have been a common concern with some guests feeling that the cost does not always match the portion sizes or the overall dining experience.
In summary, while the dinner experience at the Lake Hill Karkonosze Resort & Spa offers high-quality, delicious dishes in a pleasant setting, some guests have found the menu limited and the prices high, indicating a need for more variety and better service consistency.
Lake Hill Karkonosze Resort & Spa offers a range of spacious and well-furnished rooms that impress guests with their modern, clean interiors and breathtaking views of the lake and mountains. Many reviews highlight the excellent size and functionality of the rooms, which are often described as being large, cozy and equipped with comfortable beds.
The decor throughout the resort, including the rooms, is generally appreciated for its modern and stylish design. Guests frequently mentioned the convenience of having additional amenities such as tea, coffee and various toiletries provided in their rooms.
Despite the overall cleanliness and aesthetic appeal, some rooms show signs of wear and tear, such as damaged skirting boards and scratched floors. Noise can be an issue, particularly in rooms facing the road or with thin walls that allow sound to travel from adjacent rooms. There are several reports of inadequate room cleaning services with some guests having to request their rooms to be cleaned.
Storage space in the rooms could be better with a lack of shelves, hooks and towel racks noted by several guests. Some rooms face a busy parking lot rather than offering the picturesque views that others enjoy and the noise from these areas can be disturbing.
Overall, while the resort excels in offering spacious, modern and comfortable rooms with beautiful views, there are areas needing improvement in maintenance, cleaning service and noise reduction to ensure a more consistent guest experience.
The reviews for the beds at Lake Hill Karkonosze Resort & Spa paint a mixed picture. While several guests find the beds comfortable and even super comfortable, many others express dissatisfaction with their bedding experiences. Common complaints include uncomfortable beds and pillows, beds that creak loudly with every movement and those that easily move apart due to being on wheels—issues that particularly affect sleep quality. There are reports of beds being too hard or too soft with some guests mentioning that the mattresses are worn out or insufficiently padded. Many find the sofa beds uncomfortably hard, especially for children or taller individuals. Additional mentions include insufficient bedding and pillows needing replacement. Despite these issues, some reviews highlight spacious rooms and well-prepared, cozy bedding. However, it's clear that improvements in the bed quality could significantly enhance the overall guest experience.
Lake Hill Karkonosze Resort & Spa has consistently garnered praise for its exceptional cleanliness from its guests. Visitors frequently highlight the meticulous upkeep of this modern and stylish hotel, noting that it stands out as very clean and well-maintained. Rooms are commonly described as clean, spacious and fresh with many guests appreciating the spotless conditions and professional approach to hygiene.
The resort's common areas, including the food and pool areas, are also frequently mentioned for their high level of cleanliness. It's evident that the hotel's facilities, from the rooms to the surrounding areas, are kept in pristine condition, contributing to a pleasant and comfortable stay.
However, some reviews point out occasional lapses in room cleaning, such as missed dust under sofas, cobwebs and damp spots in bathrooms. Despite these minor issues, the general consensus remains overwhelmingly positive with guests often describing the property as impeccably clean, charming and perfect for relaxation.
Overall, visitors to Lake Hill Karkonosze Resort & Spa can expect a clean environment, be it in their rooms or throughout the hotel, enhancing their overall experience at this picturesque location.
The reviews for the staff at Lake Hill Karkonosze Resort & Spa paint a predominantly positive picture, highlighting an attentive and friendly service throughout the hotel. Guests consistently mention the staff's professionalism, politeness and helpful nature, often going out of their way to ensure a pleasant stay. The reception and restaurant teams are frequently praised for their warm welcomes and accommodating attitudes with specific commendations for individuals like Mr. Bartek and Mrs. Kasia. Many guests have pointed out that the service is top-notch with some considering it the icing on the cake of their overall experience.
Despite the overwhelming positivity, a handful of reviews mention areas for improvement. Some guests noted occasions where the staff appeared poorly trained or inattentive, particularly in the restaurant and bar. There were instances of unfriendliness at the reception and slow service in certain areas, sometimes with a lack of communication or necessary information provided. A few specific cases of unprofessional behavior by certain staff members were also reported, though these seem to be more isolated incidents rather than the norm.
Overall, while the feedback is glowing with praise for a friendly, helpful and professional staff, there remain a few critical notes that suggest there is room for improvement in consistency and training.
Lake Hill Karkonosze Resort & Spa offers complimentary WiFi available throughout the entire building and in the outdoor areas, ensuring that guests can stay connected no matter where they are on the property. The WiFi ranges from functional to excellent with some guests highlighting its quick and stable performance, especially in the early morning hours. However, there have been mixed reviews about the internet's reliability and speed with some noting weak access points, slow service and occasional disconnections. Certain areas of the hotel, such as those requiring significant data usage like streaming movies or connecting Smart TVs to the internet, may experience challenges with signal strength. Overall, the WiFi generally performs well and maintains a good range, but it may not consistently support high-bandwidth activities.
Lake Hill Karkonosze Resort & Spa offers a high-quality wellness experience, blending modern facilities with stunning natural views. Much of the praise is centered on the clean and well-maintained spa area, which includes indoor and outdoor pools, saunas and jacuzzis. Guests frequently highlight the spectacular mountain vistas visible from the spa, particularly while using the sauna or outdoor hot tubs.
The spa's treatments come highly recommended with many guests noting a wide and rich selection. However, some expressed disappointment in the quality and pricing of massages. The spa's atmosphere is generally relaxing with professional staff and cozy ambiance enhancing the overall experience.
Despite its exceptional facilities, the spa’s space is a recurring point of contention. Many guests feel that the wellness area is too small for the hotel's capacity, leading to overcrowded conditions, particularly during weekends and peak hours. This issue is compounded by the presence of children, which some guests feel detracts from the spa's relaxing environment.
There are also occasional complaints about certain amenities not functioning properly, such as cold indoor pools or non-operational facilities. Nonetheless, the outdoor sauna, heated pools and the spa's late operating hours receive positive feedback.
In summary, while the spa at Lake Hill Karkonosze Resort & Spa boasts excellent facilities and breathtaking views, its limited size can sometimes hinder the overall experience, especially during busy periods.
Lake Hill Karkonosze Resort & Spa offers a gym that receives mixed reviews from its guests. Many appreciate the fact that it has a modern and well-equipped fitness center, which is kept very clean. The gym, described as new and decent, is available to all guests with free access. However, feedback on the gym's size and equipment varies. Some find the fitness area to be small and occasionally crowded, mentioning minimal equipment and issues such as the lack of air conditioning. On the positive side, the gym's cleanliness and availability are noted and it includes outdoor options as well. The resort compensates with additional amenities such as a children's playroom, a playground, high chairs in the restaurant and a well-maintained spa area with both indoor and outdoor swimming pools and saunas. Overall, while the gym may not be the highlight for everyone, it provides sufficient facilities for a decent workout during a stay at the resort.
Lake Hill Karkonosze Resort & Spa offers both indoor and outdoor pools, which many guests find delightful and well-maintained. The pools are praised for their cleanliness and warmth, providing a fantastic setting for relaxation. The indoor pool features a variety of attractions, while the outdoor pool area includes saunas and hot tubs that offer stunning views, creating a serene environment for unwinding.
The wellness area is also appreciated with facilities like jacuzzis and saunas enhancing the overall experience. Many guests find the pool and spa area inviting and enjoyable, noting the thoughtful organization and ample space for leisure activities.
However, some guests have raised concerns about the pool capacities. The pools, despite being well-kept and visually pleasing, are often described as small and crowded, especially during peak times. This overcrowding can make it difficult to find available sun loungers and the presence of numerous children often leads to a noisy atmosphere.
Despite these minor issues, the resort's pool facilities remain a highlight for most guests, contributing to a relaxing and enjoyable stay with beautiful views of the surrounding landscape.
The parking situation at Lake Hill Karkonosze Resort & Spa appears to be a mixed experience for guests. On the positive side, there are mentions of free parking, including directly in front of the hotel and some guests appreciated the availability of ample parking spaces and a large parking lot. The presence of electric charging stations is another plus for those driving electric vehicles.
However, numerous reviews highlight significant challenges. Many guests noted that parking spaces were often too narrow, making it difficult for larger vehicles to fit comfortably. The limited number of parking spaces frequently led to congestion, particularly during busy periods like holidays and evenings with some guests struggling to find available spots at all. This problem was exacerbated by high parking fees, which added to the frustration of the limited parking availability.
Overall, while some found the parking options convenient and appreciated the free parking offered, others experienced difficulties with the inadequacy and narrowness of the parking spaces. The hotel might benefit from expanding its parking facilities or improving the management of existing spaces to better accommodate its guests.
The Lake Hill Karkonosze Resort & Spa offers several electric vehicle charging stations, making it convenient for guests with electric cars. There are eight charging stations in total with a mix of options for different car brands, including Tesla and BMW. Guests noted that charging is often free, though there may be occasional fees. The availability of these charging points is generally appreciated with ample facilities overall. However, some guests mentioned issues with the charging stations being occupied, sometimes by the hotel's own vehicles and limited access for non-Tesla EVs. Despite these minor inconveniences, the resort provides good access to EV charging for its visitors, enhancing its appeal for eco-conscious travelers.
Lake Hill Karkonosze Resort & Spa is widely recognized for its family-friendly environment and numerous activities for kids. The hotel provides a variety of games, playgrounds and a dedicated children's pool, making it an ideal spot for a family vacation. The surroundings are praised for offering wonderful family activities and the property itself accommodates pets, which is beneficial for families traveling with dogs.
The spacious rooms are highlighted as comfortable and well-suited for families, although some reviews mention that the family rooms could be larger and better prepared. Child-friendly amenities are well-marked, especially the spa area and the children’s paddling pool. Daily children's activities and animations keep younger guests entertained and the playrooms are described as large and clean with regular disinfection.
Despite some criticism regarding the lack of additional child seats at breakfast and basic in-room amenities for children, the hotel is still highly recommended for short family getaways. There are opportunities for activities like alpaca walks, which are a unique delight.
On the downside, certain guests felt there was a shortage of prepared beds for children and some rooms were not entirely suitable for families of four. The children's menu and specific shows tailored for kids are mentioned as areas needing improvement. Additionally, there were occasional comments about space issues during peak times, making the general atmosphere busy and loud.
Overall, Lake Hill Karkonosze Resort & Spa comes highly recommended for families looking for a relaxing holiday with plenty to offer for children, despite a few areas requiring better preparation and attention to detail.
The Lake Hill Karkonosze Resort & Spa showcases an array of high-quality features befitting its four-star rating, coupled with a luxurious ambiance. Guests appreciated the resort's overall excellent quality of accommodations and the convenience of amenities such as free parking and an underground connection between buildings. The luxurious feel of the property and the comforts it offers truly set it apart as a solid four-star hotel.
However, feedback indicates discrepancies between the hotel's advertised rating and the actual experience. Many guests noted frequent issues that detract from the resort's standing, such as a lack of hot water and insufficient room ventilation systems. The service quality also fell short of four-star expectations with mentions of inadequate daily room cleaning, unreplenished toiletries and a general lack of attention to individual guest needs.
Dining experiences received mixed reviews; while some found the food enjoyable, others criticized it for being monotonous and akin to a one-star breakfast. Additionally, the high prices at the restaurant and overall cost of the stay did not align with the four-star experience some guests anticipated.
Physical upkeep and cleanliness were also areas of concern. Issues included cobwebs in the restaurant and insufficient room cleaning both in guest rooms and at the pool. The views, though advertised, were also a point of contention with some rooms offering limited scenic visibility.
Despite its high standards and solid infrastructure, the service and specific amenities at Lake Hill Karkonosze Resort & Spa do not universally meet the four-star expectations, leaving some guests feeling the experience doesn't justify the cost.
Lake Hill Karkonosze Resort & Spa offers an ideal setting for business travelers, providing excellent accommodations and ample space for business retreats. With its modern facilities and comfortable beds, the hotel ensures a pleasant stay during work-related trips. The business center is equipped with the necessary amenities and the meeting rooms are well-suited for conferences and business meetings. The staff is noted for their willingness to assist, enhancing the overall business-friendly environment.
However, there are some challenges that business travelers may face. While the hotel claims to be remote work-friendly, the WiFi quality has been a common issue, detracting from its business convenience. Some guests have also faced difficulties with administrative tasks like issuing business invoices and the organization of these services appears to be lacking. Additionally, there are reported communication barriers due to weak language skills in German and English among the staff.
Despite these drawbacks, the modern setup and strategic location make Lake Hill Karkonosze Resort & Spa a viable option for business trips, especially for those who prioritize comfort and a well-equipped conference area.
The indoor pool area of Lake Hill Karkonosze Resort & Spa receives mixed feedback from guests. On the positive side, the pool area is often described as great, well-equipped and wonderful for relaxation, offering various attractions and a nice ambiance. The pool is well-maintained and despite being small, it is often clean and available for use. Some guests appreciated the availability of drinks by the pool and the warm water.
However, there are notable drawbacks mentioned in the reviews. Many guests find the indoor pool to be too small and often crowded with some mentioning that the water is cold. Operational issues were also noted, such as the jacuzzi being out of order during several stays, cold water temperatures and instances of standing water in the wellness area that were not promptly addressed. The indoor pool was reported closed or not operational on several occasions, leading to disappointment. Additionally, some guests did not find the indoor pool area to be very clean, complaining about stagnant odors and undried floors.
In summary, while the indoor pool at Lake Hill Karkonosze Resort & Spa has its merits, particularly in terms of relaxation and equipment, it does face challenges with size, cleanliness and operational consistency.
Lake Hill Karkonosze Resort & Spa is highly recommended for honeymooners, offering a tranquil and romantic setting ideal for a memorable honeymoon. The hotel is praised for its great views and serene atmosphere, making it a perfect place for a romantic getaway. Guests have lauded their stays as magical and perfect for celebrating their honeymoon. The resort provides special honeymoon packages, adding to the overall experience. With a honeymoon suite available, it is an excellent destination for couples seeking a calm and peaceful retreat.
The Lake Hill Karkonosze Resort & Spa offers a truly romantic escape, ideal for couples looking to break away from the everyday hustle. Nestled in a quiet and peaceful neighborhood, the resort provides an atmosphere of privacy, comfort and tranquility, making it a perfect destination for a romantic weekend getaway or an anniversary celebration.
Guests appreciate the resort's stylish and atmospheric decor, which is particularly enchanting in the evenings, complemented by live music and decorative bonfires that set a romantic tone. The stunning view of the lake and the beautiful sunsets viewed from the balcony create a fairy-tale-like setting, adding to the overall romantic vibe. The hotel's location near the lake also offers ample free space for scenic romantic walks.
Although some reviews mention a lack of intimate atmosphere at times, the majority highlight the resort as a wonderful, peaceful place to relax and unwind. The modern lobby decor, coupled with prosecco in the jacuzzi, further enhances the luxurious and romantic experience for guests.
Whether it's the serene surroundings, the beautiful sunset views or the peaceful environment away from city noise, Lake Hill Karkonosze Resort & Spa is highly recommended for couples seeking a romantic retreat.
Lake Hill Karkonosze Resort & Spa offers an incredibly dog-friendly environment, making it an ideal choice for travelers wishing to bring their furry friends along. The hotel is well-prepared for guests traveling with pets, providing an array of amenities catering to dogs. Complimentary poop bags, water bowls and even a special toy for puppies at check-in are available.
Dogs are welcome throughout the vast majority of the hotel premises, including the restaurant and outdoor swimming pool. This allows pets to move freely around the property. Additionally, the hotel ensures that you and your pet can enjoy meals together, including breakfast.
The resort's welcoming attitude extends to even larger breeds like German Shepherds. Families with both children and dogs will find the environment accommodating and comfortable. Despite some challenges with dog owners not cleaning up after their pets, the hotel provides appropriate bins to address this issue.
For a pet-friendly stay without the hassle of extra costs, Lake Hill Karkonosze Resort & Spa stands out as a fantastic option. Guests frequently highlight the facility’s friendly approach towards dogs, reinforcing its reputation as a perfect getaway for both two-legged and four-legged family members.
Location Show Map
Location
The hotel stands out due to its enchanting surroundings, described as peaceful and beautiful, creating a perfect ambiance for unwinding. The view from the rooms, especially those overlooking the lake and mountains, is often highlighted as breathtaking and out of this world, enhancing the overall guest experience.
Modern in design, the resort harmonizes well with its natural environment, providing state-of-the-art facilities including a wellness area with panoramic views. Despite its somewhat remote location, which some guests find beneficial for avoiding the hustle and bustle, it remains conveniently close to main routes and attractions, making it a good starting point for various excursions.
However, some drawbacks include the lack of sidewalks which can be inconvenient for strollers and the proximity to a busy road that might generate noise. Despite these minor issues, the hotel's superb location and its scenic beauty, combined with modern amenities, make it a highly recommended destination for nature lovers and those seeking a tranquil getaway.
Breakfast
The buffet features a diverse range of dishes that change daily, ensuring variety and freshness. The overall presentation and quality are often compared to higher-rated establishments with some reviews calling it one of the best hotel breakfasts they've experienced.
However, some reviews note a few areas for improvement. There are mentions of the breakfast being relatively expensive and, at times, being too crowded with long waits. Additionally, some guests suggest earlier breakfast service, as the current starting time of 8:00 am was inconvenient for those leaving early.
Despite these minor criticisms, the overwhelming consensus is that the breakfasts at Lake Hill Karkonosze Resort & Spa are exceptional, offering a rich and varied selection that satisfies even the most discerning palates, complemented by picturesque views of the mountains.
Dinner
However, there are critical reviews indicating room for improvement. Some guests have expressed frustration over long waiting times for meals and occasional service lapses, such as meals not arriving. The menu is considered limited by some and there is a lack of variety, especially for vegetarian and children’s options. The buffet has been described as sometimes disappointing and not always hot. Additionally, the high prices for both the food and drinks have been a common concern with some guests feeling that the cost does not always match the portion sizes or the overall dining experience.
In summary, while the dinner experience at the Lake Hill Karkonosze Resort & Spa offers high-quality, delicious dishes in a pleasant setting, some guests have found the menu limited and the prices high, indicating a need for more variety and better service consistency.
Rooms
The decor throughout the resort, including the rooms, is generally appreciated for its modern and stylish design. Guests frequently mentioned the convenience of having additional amenities such as tea, coffee and various toiletries provided in their rooms.
Despite the overall cleanliness and aesthetic appeal, some rooms show signs of wear and tear, such as damaged skirting boards and scratched floors. Noise can be an issue, particularly in rooms facing the road or with thin walls that allow sound to travel from adjacent rooms. There are several reports of inadequate room cleaning services with some guests having to request their rooms to be cleaned.
Storage space in the rooms could be better with a lack of shelves, hooks and towel racks noted by several guests. Some rooms face a busy parking lot rather than offering the picturesque views that others enjoy and the noise from these areas can be disturbing.
Overall, while the resort excels in offering spacious, modern and comfortable rooms with beautiful views, there are areas needing improvement in maintenance, cleaning service and noise reduction to ensure a more consistent guest experience.
Beds
Cleanliness
The resort's common areas, including the food and pool areas, are also frequently mentioned for their high level of cleanliness. It's evident that the hotel's facilities, from the rooms to the surrounding areas, are kept in pristine condition, contributing to a pleasant and comfortable stay.
However, some reviews point out occasional lapses in room cleaning, such as missed dust under sofas, cobwebs and damp spots in bathrooms. Despite these minor issues, the general consensus remains overwhelmingly positive with guests often describing the property as impeccably clean, charming and perfect for relaxation.
Overall, visitors to Lake Hill Karkonosze Resort & Spa can expect a clean environment, be it in their rooms or throughout the hotel, enhancing their overall experience at this picturesque location.
Staff
Despite the overwhelming positivity, a handful of reviews mention areas for improvement. Some guests noted occasions where the staff appeared poorly trained or inattentive, particularly in the restaurant and bar. There were instances of unfriendliness at the reception and slow service in certain areas, sometimes with a lack of communication or necessary information provided. A few specific cases of unprofessional behavior by certain staff members were also reported, though these seem to be more isolated incidents rather than the norm.
Overall, while the feedback is glowing with praise for a friendly, helpful and professional staff, there remain a few critical notes that suggest there is room for improvement in consistency and training.
Wi-Fi
Spa
The spa's treatments come highly recommended with many guests noting a wide and rich selection. However, some expressed disappointment in the quality and pricing of massages. The spa's atmosphere is generally relaxing with professional staff and cozy ambiance enhancing the overall experience.
Despite its exceptional facilities, the spa’s space is a recurring point of contention. Many guests feel that the wellness area is too small for the hotel's capacity, leading to overcrowded conditions, particularly during weekends and peak hours. This issue is compounded by the presence of children, which some guests feel detracts from the spa's relaxing environment.
There are also occasional complaints about certain amenities not functioning properly, such as cold indoor pools or non-operational facilities. Nonetheless, the outdoor sauna, heated pools and the spa's late operating hours receive positive feedback.
In summary, while the spa at Lake Hill Karkonosze Resort & Spa boasts excellent facilities and breathtaking views, its limited size can sometimes hinder the overall experience, especially during busy periods.
Gym
Pool
The wellness area is also appreciated with facilities like jacuzzis and saunas enhancing the overall experience. Many guests find the pool and spa area inviting and enjoyable, noting the thoughtful organization and ample space for leisure activities.
However, some guests have raised concerns about the pool capacities. The pools, despite being well-kept and visually pleasing, are often described as small and crowded, especially during peak times. This overcrowding can make it difficult to find available sun loungers and the presence of numerous children often leads to a noisy atmosphere.
Despite these minor issues, the resort's pool facilities remain a highlight for most guests, contributing to a relaxing and enjoyable stay with beautiful views of the surrounding landscape.
Parking
However, numerous reviews highlight significant challenges. Many guests noted that parking spaces were often too narrow, making it difficult for larger vehicles to fit comfortably. The limited number of parking spaces frequently led to congestion, particularly during busy periods like holidays and evenings with some guests struggling to find available spots at all. This problem was exacerbated by high parking fees, which added to the frustration of the limited parking availability.
Overall, while some found the parking options convenient and appreciated the free parking offered, others experienced difficulties with the inadequacy and narrowness of the parking spaces. The hotel might benefit from expanding its parking facilities or improving the management of existing spaces to better accommodate its guests.
EV charging stations
Family
The spacious rooms are highlighted as comfortable and well-suited for families, although some reviews mention that the family rooms could be larger and better prepared. Child-friendly amenities are well-marked, especially the spa area and the children’s paddling pool. Daily children's activities and animations keep younger guests entertained and the playrooms are described as large and clean with regular disinfection.
Despite some criticism regarding the lack of additional child seats at breakfast and basic in-room amenities for children, the hotel is still highly recommended for short family getaways. There are opportunities for activities like alpaca walks, which are a unique delight.
On the downside, certain guests felt there was a shortage of prepared beds for children and some rooms were not entirely suitable for families of four. The children's menu and specific shows tailored for kids are mentioned as areas needing improvement. Additionally, there were occasional comments about space issues during peak times, making the general atmosphere busy and loud.
Overall, Lake Hill Karkonosze Resort & Spa comes highly recommended for families looking for a relaxing holiday with plenty to offer for children, despite a few areas requiring better preparation and attention to detail.
4 Star
However, feedback indicates discrepancies between the hotel's advertised rating and the actual experience. Many guests noted frequent issues that detract from the resort's standing, such as a lack of hot water and insufficient room ventilation systems. The service quality also fell short of four-star expectations with mentions of inadequate daily room cleaning, unreplenished toiletries and a general lack of attention to individual guest needs.
Dining experiences received mixed reviews; while some found the food enjoyable, others criticized it for being monotonous and akin to a one-star breakfast. Additionally, the high prices at the restaurant and overall cost of the stay did not align with the four-star experience some guests anticipated.
Physical upkeep and cleanliness were also areas of concern. Issues included cobwebs in the restaurant and insufficient room cleaning both in guest rooms and at the pool. The views, though advertised, were also a point of contention with some rooms offering limited scenic visibility.
Despite its high standards and solid infrastructure, the service and specific amenities at Lake Hill Karkonosze Resort & Spa do not universally meet the four-star expectations, leaving some guests feeling the experience doesn't justify the cost.
Business
However, there are some challenges that business travelers may face. While the hotel claims to be remote work-friendly, the WiFi quality has been a common issue, detracting from its business convenience. Some guests have also faced difficulties with administrative tasks like issuing business invoices and the organization of these services appears to be lacking. Additionally, there are reported communication barriers due to weak language skills in German and English among the staff.
Despite these drawbacks, the modern setup and strategic location make Lake Hill Karkonosze Resort & Spa a viable option for business trips, especially for those who prioritize comfort and a well-equipped conference area.
Indoor Pool
However, there are notable drawbacks mentioned in the reviews. Many guests find the indoor pool to be too small and often crowded with some mentioning that the water is cold. Operational issues were also noted, such as the jacuzzi being out of order during several stays, cold water temperatures and instances of standing water in the wellness area that were not promptly addressed. The indoor pool was reported closed or not operational on several occasions, leading to disappointment. Additionally, some guests did not find the indoor pool area to be very clean, complaining about stagnant odors and undried floors.
In summary, while the indoor pool at Lake Hill Karkonosze Resort & Spa has its merits, particularly in terms of relaxation and equipment, it does face challenges with size, cleanliness and operational consistency.
Honeymoon
Romantic
Guests appreciate the resort's stylish and atmospheric decor, which is particularly enchanting in the evenings, complemented by live music and decorative bonfires that set a romantic tone. The stunning view of the lake and the beautiful sunsets viewed from the balcony create a fairy-tale-like setting, adding to the overall romantic vibe. The hotel's location near the lake also offers ample free space for scenic romantic walks.
Although some reviews mention a lack of intimate atmosphere at times, the majority highlight the resort as a wonderful, peaceful place to relax and unwind. The modern lobby decor, coupled with prosecco in the jacuzzi, further enhances the luxurious and romantic experience for guests.
Whether it's the serene surroundings, the beautiful sunset views or the peaceful environment away from city noise, Lake Hill Karkonosze Resort & Spa is highly recommended for couples seeking a romantic retreat.
Dog Friendly
Dogs are welcome throughout the vast majority of the hotel premises, including the restaurant and outdoor swimming pool. This allows pets to move freely around the property. Additionally, the hotel ensures that you and your pet can enjoy meals together, including breakfast.
The resort's welcoming attitude extends to even larger breeds like German Shepherds. Families with both children and dogs will find the environment accommodating and comfortable. Despite some challenges with dog owners not cleaning up after their pets, the hotel provides appropriate bins to address this issue.
For a pet-friendly stay without the hassle of extra costs, Lake Hill Karkonosze Resort & Spa stands out as a fantastic option. Guests frequently highlight the facility’s friendly approach towards dogs, reinforcing its reputation as a perfect getaway for both two-legged and four-legged family members.
Yes, Lake Hill Karkonosze Resort & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Lake Hill Karkonosze Resort & Spa.
Yes, Lake Hill Karkonosze Resort & Spa welcomes dogs.
Yes, parking facilities are available at Lake Hill Karkonosze Resort & Spa.
Yes, Lake Hill Karkonosze Resort & Spa has a gym.
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