Resort where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
Yes
Each guest require to perform Covid-19 PCR test 72 hours prior to arrival or can be performed at the airport upon arrival
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Body Temperature is checked each time the guest entering the hotel
Do you ensure contactless check-in/check-out?
Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?
Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?
No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?
Yes
Are luggage trolleys sanitized after each use?
Yes
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
Yes, other limit
2 guests/family per car
Is furniture in public areas arranged to allow more space for distancing?
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
Does the hotel operate at a limited capacity?
Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
Yes
Do you allow people who don't stay at the hotel to enter the rooms?
No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Do you use physical distancing markers?
Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
No
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer single-serve options instead of buffets for breakfast?
Yes
Do you offer contactless delivery for in-room dining?
Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? Egyptian Hotels Association (EHA) certificate
HACCP
Kempinski White Glove Service
POSI-Check certificate
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Are there dedicated isolation zones on property?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: 1-Guest informed and being escorted by well prepared staff member to the dedicated isolation room. 2- Isolation room is well prepared by enough amenities, water bottles and towels for 7 days. 3- Food and drinks are served for free to a table well placed in front of the room and presented in a professional way. 4- Ministry of the health is informed to follow up the case with the hotel and provide the necessary medications for free. 5- PCR test is repeated after 7 days for 30$ USD. after guest leave the room is closed for 72 hours while well ventilated then totally disinfected by a approved disinfectant against COVID-19 and all linen and towels are washed by high temperature while the employees who are doing the task are well protected by the necessary PPEs under the supervision of professional hygiene manager.
Is there a doctor available either on-site or on-call?
Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?
Due to governmental instructions.
1-Steam rooms are closed at the hotel health club.
2- Shisha is not allowed.
3- Buffets are "Served Buffets" Where only employees are the only allowed to serve the food to the guests.
Has the hotel closed during the pandemic?
Yes
Reopening Date: July, 23 2020
Additional Information:
-There is enough space for all guests inside and outside as the hotel is only allowed to occupy 50% of the rooms. That is why it is (unfortunately) relatively quiet.
-The weather: You can spend the whole day outside in the fresh air and get vitamin D. The spacing
between the sun umbrellas at the beach is 6m and distance can be maintained at all times, even throughout the entire complex/pool areas and during meals in the restaurant.
-Towels on the beach are handed out individually wrapped, sunbeds are disinfected before the next
guest.
-All employees wear masks, also outdoors, and gloves are worn where necessary (F and B, service).
-All employees are well-trained and know what is important: personal hygiene, mask, safe distance; if necessary gloves.
-Hand sanitisers are available in many places.
-Body temperature is measured at the hotel entrance and when entering the restaurant.
-Plexiglas panels were installed at various stations: Reception and Guest Relations desk, in the restaurant area in front of food items.
-Signposts have been implemented in the lobby and restaurant to avoid possible encounters.
-The buffet items are currently being served by a chef at each station to the guests.
-Guests are requested to wear masks in the lobby or closed indoor areas, especially where an increased number of guests occurs.
-No mask obligation for guests on the beach or in other outdoor areas.
-All staff members are quarantined or in self-isolation before returning on duty from a vacation, or a PCR test is conducted.
-The vaccination campaign has also started in Soma Bay, the first staff members have been vaccinated.
-Cleanliness is still our top priority and we do our best to keep everything as safe as possible.
-Official PCR tests can be done conveniently at the hotel before returning home.
