Embassy Suites Cleveland - Beachwood enjoys an excellent location, strategically positioned for easy access to downtown Cleveland, Ahuja Medical Center, the football stadium and the airport. This makes it a popular choice among business travelers and sports fans. The surrounding area, enriched with shopping and restaurants, adds to the convenience, allowing guests to indulge in leisure activities. The proximity to major travel routes further enhances its appeal, ensuring seamless navigation to and from the hotel.
The breakfast experience at the hotel is commonly praised, especially the made-to-order omelette station. Guests find the breakfast bar offering a variety that often exceeds expectations with a well-maintained and clean eating area contributing to a positive start to the day. Despite occasional inconsistencies in food temperature and selection quality, the breakfast is generally deemed exceptional and adds significant value to the stay.
Rooms at the hotel are spacious and feature a separate living area, providing a comfortable stay. The staff receives commendations for their friendliness and helpfulness. However, the decor and furnishings are dated with multiple reviews highlighting worn furniture and a need for updates. Cleanliness issues, ranging from dusty surfaces and dirty carpets to more serious concerns like mold in the bathrooms, are recurring complaints. Guests also cited maintenance problems such as broken lamps and out-of-order elevators.
The cleanliness of the hotel presents a mixed picture. While some common areas are described as clean and quiet, numerous reviews note significant issues within the rooms, such as stains on bedding and neglected bathrooms. Nevertheless, the staff is often praised for their friendliness, which helps mitigate some of the negative aspects.
Staff members are often highlighted for their friendliness with many guests noting exceptional service from individuals like Jackie, Char and Whitney. However, some guests reported negative interactions with certain front desk staff, detracting from their overall experience. Despite these instances, the positive experiences with the staff generally leave a favorable impression.
The pool area receives mixed reviews. While some guests enjoy their time, many find the pool small, cold and overcrowded with maintenance issues and cleanliness concerns frequently mentioned. The recurrent closure of the pool or hot tub without prior notice further detracts from the experience.
Beds are another area of mixed reviews. While some guests find the beds comfortable, enhancing their stay, others report discomfort due to old, sunken mattresses and worn-out sofa beds. Mismatched pillows and outdated room conditions also contribute to a less than optimal sleeping experience.
In summary, while Embassy Suites Cleveland - Beachwood has many positives, including an excellent location, friendly staff and a commendable breakfast, potential guests should be prepared for some dated furnishings and variable cleanliness and maintenance standards. The overall experience can be pleasant, especially with the spacious rooms and hospitality, but improvements in decor, bed quality and pool area could significantly enhance guest satisfaction.
Overall, the Home2 Suites by Hilton Cleveland Independence is a great hotel with a good pool and exercise center. Although the pool is currently closed due to COVID-19 restrictions, many guests were understanding and recognized the situation. The pool area was cold and there were some issues with towels, but these were minor setbacks. Some guests even reported that the pool did not work at all. Despite these issues, many guests chose to stay at this hotel because of the pool and are eagerly awaiting its reopening.
Holiday Inn Express - Akron NW - Fairlawn by IHG stands out for providing a thoroughly enjoyable experience marked by its prime location, exceptional amenities, and dedicated service. Guests enthusiastically commend the hotel's strategic placement in Akron NW - Fairlawn, which offers convenient access to shopping, dining, and nearby attractions like Cuyahoga Valley National Park. The proximity to major highways further enhances accessibility, making it easy for travelers to navigate the area.
Breakfast is often highlighted as a high point during guests' stays, offering a diverse selection that consistently impresses with quality and variety. The pleasant dining atmosphere and attentive breakfast staff contribute significantly to the positive experience. Dinner at the hotel receives favorable comments as well, with guests enjoying the street-side terrace and convenient nearby dining options.
Rooms are described as spacious, modern, and impeccably clean, ensuring a comfortable and relaxing environment for visitors. The high standard of cleanliness, maintained by diligent cleaning staff, extends throughout common areas, reinforcing the hotel's inviting atmosphere. The bed comfort is frequently praised, with guests noting restful sleep thanks to the excellent quality of mattresses and pillows.
The hotel's staff is repeatedly lauded for their friendliness and professionalism, with every team member—from the front desk to housekeeping—committed to ensuring guest satisfaction. This exceptional customer service greatly enhances the overall stay, fostering an inviting and accommodating environment.
Families particularly appreciate the indoor pool, with its warm temperature being a delightful feature for children, while the weight room adds further convenience for those aiming to stay active. Overall, Holiday Inn Express - Akron NW - Fairlawn by IHG combines cleanliness, comfort, and convenience, making it an appealing choice for travelers seeking a reliable and enjoyable stay.