Holiday Inn Express & Suites Smithfield - Providence by IHG
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Summary of reviewsThe Holiday Inn Express & Suites Smithfield – Providence by IHG is notably praised for its strategic location. Guests value its proximity to Bryant University, local attractions, and ease of access to major highways and the airport. Its setting in pleasant and quiet surroundings enhances the restful ambiance while offering an affordable stay with the added benefit of a complimentary breakfast.
The breakfast experience at the hotel receives high marks for its variety, quality, and the popular pancake machine, all served in a convivial atmosphere that encourages guest interaction. Staff efficiency and friendliness further enhance this positive experience, contributing to a warm and welcoming atmosphere overall.
The hotel's staff significantly contribute to guests' satisfactory experiences, often described as friendly, helpful, and welcoming. The front desk receives particular commendation for their assistance, while the staff's friendly demeanor consistently enhances guest satisfaction.
However, feedback is less favorable concerning cleanliness and room maintenance. Issues such as cobwebs, stained carpets, and a persistent smoke odor have been reported, suggesting a need for improved housekeeping practices and room updates to meet standard expectations.
Despite mixed reviews regarding the pool area, it provides enjoyment for families, although improvements in cleanliness and temperature regulation could enhance the experience. Beds have similarly varied reviews, with some guests finding them comfortable, while others report discomfort and wear.
Overall, while the hotel offers numerous positives such as location, breakfast, and staff service, attention to cleanliness and room maintenance could elevate the guest experience further.
Categories
The breakfast experience at the hotel receives high marks for its variety, quality, and the popular pancake machine, all served in a convivial atmosphere that encourages guest interaction. Staff efficiency and friendliness further enhance this positive experience, contributing to a warm and welcoming atmosphere overall.
The hotel's staff significantly contribute to guests' satisfactory experiences, often described as friendly, helpful, and welcoming. The front desk receives particular commendation for their assistance, while the staff's friendly demeanor consistently enhances guest satisfaction.
However, feedback is less favorable concerning cleanliness and room maintenance. Issues such as cobwebs, stained carpets, and a persistent smoke odor have been reported, suggesting a need for improved housekeeping practices and room updates to meet standard expectations.
Despite mixed reviews regarding the pool area, it provides enjoyment for families, although improvements in cleanliness and temperature regulation could enhance the experience. Beds have similarly varied reviews, with some guests finding them comfortable, while others report discomfort and wear.
Overall, while the hotel offers numerous positives such as location, breakfast, and staff service, attention to cleanliness and room maintenance could elevate the guest experience further.
Business Hotel
Holiday Inn Express & Suites offers practical accommodations with complimentary breakfast and essential business amenities. It provides a comfortable stay with reliable service. The hotel is conveniently located.
Accessible Hotel
As a Holiday Inn Express & Suites, the hotel likely offers accessible rooms and common areas. It is advisable to contact the hotel directly to confirm the availability of specific accessibility features.
Hotel with Gym
This hotel includes a fitness center for guests. It offers a standard amenity for travelers who want to exercise.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Holiday Inn Express & Suites Smithfield – Providence by IHG offers an advantageous location for travelers with various needs. The hotel enjoys close proximity to Bryant University, making it an ideal choice for visiting families and prospective students. Guests find its placement convenient for accessing local attractions and participating in events, such as sports tournaments, due to its easy-to-navigate surrounding area. Situated just about 20 minutes outside of Providence, it provides optimal connectivity with downtown, major highways like I-295, and the airport, ensuring a straightforward journey. The hotel is lauded for its pleasant and quiet surroundings, contributing to a restful stay. In addition to these location benefits, visitors appreciate the affordable price, which includes a complimentary breakfast. Overall, the Holiday Inn Express & Suites Smithfield – Providence offers a favorable and accessible location for both family and academic visits.
Visitors to the Holiday Inn Express & Suites Smithfield - Providence by IHG frequently praise the hotel for its satisfying breakfast offerings. Guests seem to appreciate the variety and quality of the food, noting that the breakfast is generally tasty and well-prepared, with some even describing it as an amazing start to their day. The pancake machine is particularly highlighted as a favorite for its quick and delicious output, especially appealing to families with children. The breakfast room receives compliments for its pleasant atmosphere, serving as a communal space for guests to enjoy games during off-hours. Despite some minor critiques about menu repetition and timing constraints, the majority underline the overall enjoyment of the breakfast experience, enhanced by the efficient and friendly service of the staff.
The beds at Holiday Inn Express & Suites Smithfield - Providence by IHG have received mixed feedback from guests. Many have found the beds to be quite comfortable, contributing positively to their stay. However, several reviews pointed out issues such as discomfort due to hard mattresses, noticeable divots, and even severe wear and tear. Some guests felt that the mattresses were in need of replacement, with specific complaints about the beds appearing worn out and even some reports of the pull-out mattress not being clean. Despite the varied experiences, the hotel’s location has been highlighted positively by some guests.
The Holiday Inn Express & Suites Smithfield - Providence presents a mixed bag of experiences when it comes to cleanliness. Guests have noted issues with room upkeep, including cobwebs on ceilings, stained carpets, and dusty fixtures. The need for steam cleaning of carpets and better maintenance of bathroom facilities, such as addressing leaky taps and mold, is apparent. Complaints also extend to a persistent smoke odor in some rooms, even after being moved to a different one.
Despite these concerns, there are mentions of clean linens and friendly staff, suggesting that certain aspects of the cleaning service do meet guest expectations. However, the hotel would benefit greatly from more thorough and consistent housekeeping practices to enhance guest satisfaction. Improvements in room updates and maintenance could also improve the overall experience. The hotel might need to address these issues to align the guest experience more closely with typical IHG standards.
At the Holiday Inn Express & Suites Smithfield - Providence by IHG, guests have predominantly positive experiences with the hotel staff. Many reviews highlight the friendliness and helpfulness of the staff, creating a welcoming atmosphere for visitors. Words like very friendly, helpful, and respectful appear frequently, emphasizing the commendable service provided by the team. The front desk staff are often singled out for their assistance, contributing positively to guests' stays. A few reviews suggest isolated experiences with less warm interactions, but overall, guests report that the staff is great and contributes significantly to a pleasant and enjoyable stay.
The pool at Holiday Inn Express & Suites Smithfield - Providence by IHG receives a mix of feedback, with guests appreciating its availability but expressing concerns about certain aspects. The pool is noted for being quite small, which some guests found appealing for a more intimate swimming experience. Despite its size, it has welcomed families who enjoyed spending time there. However, several guests mentioned that the temperature was on the colder side, which might not be ideal for everyone. The pool area would benefit from regular cleaning and maintenance, as some visitors felt it was not up to standard. Nevertheless, those looking for a quick dip will find a friendly atmosphere, sometimes with a lifeguard on duty, ensuring some level of safety. Overall, while the pool offers a pleasant splash for some, improvements could enhance the experience for all guests.
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Location
Breakfast
Beds
Cleanliness
Despite these concerns, there are mentions of clean linens and friendly staff, suggesting that certain aspects of the cleaning service do meet guest expectations. However, the hotel would benefit greatly from more thorough and consistent housekeeping practices to enhance guest satisfaction. Improvements in room updates and maintenance could also improve the overall experience. The hotel might need to address these issues to align the guest experience more closely with typical IHG standards.
Staff
Pool
Yes, Holiday Inn Express & Suites Smithfield - Providence by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Smithfield - Providence by IHG.
No, Holiday Inn Express & Suites Smithfield - Providence by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Smithfield - Providence by IHG.
Yes, Holiday Inn Express & Suites Smithfield - Providence by IHG has a gym.
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