Holiday Inn Express London Heathrow T5 by IHG
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Summary of reviewsHoliday Inn Express London Heathrow T5 by IHG, garners favorable reviews overall, particularly for its strategic location. Its proximity to Heathrow Airport makes it a convenient choice for travelers, especially those with early flights or late arrivals. The ease of access to public transport, motorways and key attractions such as Legoland, Windsor Castle and the Harry Potter studios makes it a preferred spot for both airport-bound guests and tourists.
The breakfast offering is notably praised for its variety and value, featuring both hot and cold options including a full English breakfast. Many guests appreciated the complimentary nature of the breakfast and acknowledged the friendly, efficient staff who maintain the spread. However, the menu could benefit from more variety, especially for those with dietary restrictions and occasional organization issues during busy periods were noted.
For dinner, guests enjoyed the convenience and cordial service in the on-site restaurant and bar. The food quality was generally well-regarded, though there were mentions of limited options and sometimes mediocre taste. The nearby Lebanese restaurant provided a favorable dining alternative, enriching the culinary experience for visitors.
Rooms are often highlighted for their cleanliness, comfort and soundproofing, essential for a restful stay near an airport. Spacious family rooms and efficient housekeeping received commendations, though temperature regulation and ventilation were frequent concerns. Some guests noted issues with room amenities and maintenance, but these did not significantly overshadow the positive remarks about overall room quality.
Cleanliness across the hotel is widely praised with attention to detail in both private and public spaces. Housekeeping is efficient, ensuring a tidy environment that enhances guest comfort.
The staff at the hotel are frequently singled out for their friendliness and professionalism. Their warm and helpful demeanor greatly enhances the guest experience, although there were rare mentions of less satisfactory interactions.
Although free WiFi is available, feedback is mixed. While some guests found the service sufficient, others experienced connectivity issues and weak signals, suggesting room for improvement.
The gym facilities receive mixed reviews. Some guests appreciated the provision of basic equipment, but others felt the facilities needed modernization and better maintenance.
Parking is a significant concern due to limited spaces and high costs. Guests often found the parking situation chaotic and the fees unexpectedly steep, though some appreciated the security and convenience when spaces were available.
The family-friendly amenities are well-received with spacious rooms, soundproofing and convenient access to local attractions making the hotel a good choice for families. Some improvements in children-specific offerings and room configurations could further enhance the family experience.
Overall, Holiday Inn Express London Heathrow T5 is valued for its strategic location, cleanliness, friendly staff and general comfort with certain areas like parking and room ventilation needing attention to heighten guest satisfaction.
Categories
The breakfast offering is notably praised for its variety and value, featuring both hot and cold options including a full English breakfast. Many guests appreciated the complimentary nature of the breakfast and acknowledged the friendly, efficient staff who maintain the spread. However, the menu could benefit from more variety, especially for those with dietary restrictions and occasional organization issues during busy periods were noted.
For dinner, guests enjoyed the convenience and cordial service in the on-site restaurant and bar. The food quality was generally well-regarded, though there were mentions of limited options and sometimes mediocre taste. The nearby Lebanese restaurant provided a favorable dining alternative, enriching the culinary experience for visitors.
Rooms are often highlighted for their cleanliness, comfort and soundproofing, essential for a restful stay near an airport. Spacious family rooms and efficient housekeeping received commendations, though temperature regulation and ventilation were frequent concerns. Some guests noted issues with room amenities and maintenance, but these did not significantly overshadow the positive remarks about overall room quality.
Cleanliness across the hotel is widely praised with attention to detail in both private and public spaces. Housekeeping is efficient, ensuring a tidy environment that enhances guest comfort.
The staff at the hotel are frequently singled out for their friendliness and professionalism. Their warm and helpful demeanor greatly enhances the guest experience, although there were rare mentions of less satisfactory interactions.
Although free WiFi is available, feedback is mixed. While some guests found the service sufficient, others experienced connectivity issues and weak signals, suggesting room for improvement.
The gym facilities receive mixed reviews. Some guests appreciated the provision of basic equipment, but others felt the facilities needed modernization and better maintenance.
Parking is a significant concern due to limited spaces and high costs. Guests often found the parking situation chaotic and the fees unexpectedly steep, though some appreciated the security and convenience when spaces were available.
The family-friendly amenities are well-received with spacious rooms, soundproofing and convenient access to local attractions making the hotel a good choice for families. Some improvements in children-specific offerings and room configurations could further enhance the family experience.
Overall, Holiday Inn Express London Heathrow T5 is valued for its strategic location, cleanliness, friendly staff and general comfort with certain areas like parking and room ventilation needing attention to heighten guest satisfaction.
Hotel with Parking
This hotel has extensive parking available on-site, with a fee. Overnight parking is available for a charge. The car park has an entry and exit barrier and a high fence.
Accessible Hotel
The hotel offers accessible rooms. The team can provide support for any accessibility questions. The hotel is close to Heathrow Airport.
3-Star Hotel
The hotel is conveniently situated near Heathrow Airport, making it ideal for travelers. It offers modern amenities and comfortable accommodations.
Hotel near Golf Courses
Family Friendly Hotel
Business Hotel
Hotel with Gym
Guest Reviews
The Holiday Inn Express London Heathrow T5 shines with its prime location, offering easy access and convenience for travelers. Nestled close to Heathrow Airport, it positions itself as an ideal choice for those needing quick and straightforward routes to Terminal 5, whether by public transport or local city buses. The proximity to the airport makes it especially suitable for early morning flights or late arrivals, saving valuable time and stress.
The hotel serves as a pragmatic base for journeys to central London, Windsor and Reading, paving the way for efficient sightseeing trips. Guests praise its closeness to key attractions like Legoland, Windsor Castle, Thorpe Park and even the Harry Potter studios, making it a strategic spot for family vacations. Nearby amenities, including a Lebanese restaurant and numerous good eateries, enhance the overall stay experience.
Accessibility is a notable highlight with the hotel being well-connected by motorways like the M4, ensuring smooth travels to and from various destinations. Despite some mentioning longer-than-expected transit times to Terminal 5, the hotel's easy-to-find location and ample parking provide practical benefits for visitors.
Overall, the Holiday Inn Express London Heathrow T5 combines a strategic location with sound facilities, making it a favored choice for airport-bound travelers and those exploring nearby attractions.
The breakfast experience at the Holiday Inn Express London Heathrow T5 presents a multifaceted overview. Positively, many guests highlighted the breakfast as "good," "very good," or even "excellent," appreciating the variety of hot and cold selections, including a full English breakfast. The complimentary aspect was frequently mentioned as a beneficial inclusion with multiple reviews noting it provided good value for money. Many found the breakfast tasty with a pleasant spread that catered to various appetites. Guests frequently appreciated the fresh replenishment of items and friendly staff at breakfast.
However, some recurring criticisms exist. Several guests felt that the breakfast lacked variety, pointing out that the menu was the same every day and could benefit from more options, including vegetarian, vegan, gluten-free and halal items. Some noted the absence of specific items such as omelets, herbal tea and vegetables. A few reviews mentioned instances of cold food, insufficient cutlery and an overall chaotic atmosphere during busy times, leading to long waits and out-of-stock items. The quality sometimes fell short of expectations with complaints about tasteless or poorly-cooked items such as scrambled eggs and bacon.
Overall, while many found the breakfast satisfying and a worthwhile addition to their stay, there's a clear suggestion for improvements in variety organization and catering to specific dietary needs to enhance the guest experience.
Dinner at the Holiday Inn Express London Heathrow T5 offers a range of experiences for guests. The on-site restaurant and bar generally receive positive feedback for their convenience and the friendliness of the staff. Many reviewers appreciated the good quality of food and the prompt arrival of their orders. The variety of the menu is often highlighted with some guests enjoying Thai food and other international options.
However, consistent areas for improvement are mentioned in reviews. Several guests found the menu options limited, particularly for those with dietary restrictions or seeking more variety. The buffet style dinner, while bountiful at times, was often criticized for being overpriced, bland and sometimes not replenished quickly enough. Some described the food as mediocre, dry or just average with specific mentions of unappetizing pizza, overcooked dishes and a ceaser salad that was merely lettuce and croutons.
Nonetheless, there are several standout features such as the vibrant atmosphere of the restaurant in the evening and the friendly service from the staff. The Lebanese restaurant next door is frequently praised as a delightful alternative, offering a great dining experience. Some guests felt the dinner was good value for money and reasonably priced.
Overall, while the dining experience at the Holiday Inn Express London Heathrow T5 is convenient and meets basic needs, there is a clear indication from reviews that there is significant room for improvement in terms of menu variety and food quality.
Holiday Inn Express London Heathrow T5 by IHG, offers a mixed experience in terms of room accommodations. Many guests praise the cleanliness and comfort of the rooms, noting that they are generally spacious and well-furnished with comfortable beds. The rooms are modern and decorated to a good standard, making them a pleasant place to stay.
Guests have also appreciated the soundproofing, allowing for a quiet environment despite the hotel's proximity to the airport. Housekeeping is often highlighted for being efficient, ensuring that rooms are tidy and organized upon arrival and the bathrooms are also frequently noted for their cleanliness and functionality.
However, several reviews highlight significant issues with room temperature and ventilation. Many guests have found the rooms to be either too hot or too cold with air conditioning and heating systems not functioning optimally. The inability to open windows has been a point of contention for many, as it exacerbates the ventilation issues and has led to rooms feeling stuffy and, in some cases, even smelling of cigarette smoke or mold.
Some guests mentioned missing amenities, such as irons, fridges or USB sockets, which could affect the convenience of the stay. Issues with maintenance, such as dusty curtains, stained carpets and occasional mold in showers, also detract from the overall experience for some visitors.
Family rooms are generally considered spacious and can accommodate multiple guests, though the additional sofa beds are often described as uncomfortable. While some rooms come with nice views, many guests note that certain rooms lack any view and can feel claustrophobic.
Overall, the hotel seems well-suited for short stays or transit passengers needing a quiet, clean and comfortable room near Heathrow, though the temperature control and ventilation issues need addressing to enhance guest comfort further.
The beds at the Holiday Inn Express London Heathrow T5 by IHG, receive generally positive reviews from guests with many praising the main beds for their comfort. Descriptions such as comfortable, cosy and soft are frequently used to describe the main beds with some guests even calling them the best they've experienced on their whole trip. They appreciate the choice of pillows, adding to the overall restful experience. However, there are recurring mentions of the beds being smaller than expected, creating issues for taller guests. Additionally, while the main beds garner commendations, the sofa beds have received significant criticism, often described as uncomfortable, flimsy and sometimes in need of a replacement. Despite some isolated complaints about specific beds being dirty or inconvenient, the main takeaway is that the hotel's primary beds are comfortable, but the provided sofa beds could be improved.
Holiday Inn Express London Heathrow T5 by IHG, consistently receives positive remarks for its cleanliness. Guests frequently note the clean and tidy nature of the hotel, highlighting that rooms are well-maintained with clean beds, linens and towels. The public areas, lobby, breakfast area and dining areas are also praised for their cleanliness. Guests appreciate the modern and clean facilities, including clean air conditioning units and well-maintained amenities. Housekeeping services are mentioned as prompt and effective in addressing any issues.
However, a few reviews point out some concerns, such as ventilation issues due to non-opening windows, occasional mold in bathrooms and instances of overlooked cleaning in specific areas like under beds and corners. Despite these isolated comments, the general consensus suggests that the hotel maintains a high standard of cleanliness overall, making it a comfortable choice for travelers seeking clean accommodations near Heathrow.
The guest reviews for the Holiday Inn Express London Heathrow T5 by IHG, consistently highlight the exceptional performance of the hotel staff. The majority of guests had positive experiences, describing the staff as friendly, helpful, polite and welcoming. Several comments specifically mentioned front desk staff, housekeeping and breakfast staff, all praised for their courteous and attentive service.
Guests appreciated the warm and professional demeanor of the staff, noting that they often went above and beyond to ensure a comfortable stay. Many reviews pointed out that the staff were not only friendly and approachable, but also efficient and knowledgeable, which enhanced the overall guest experience. Specific members of the staff, like those at reception, were frequently noted for their helpfulness and pleasant attitude.
However, there were occasional mentions of dissatisfaction with a few guests experiencing unwelcoming or rude behavior from certain staff members. Despite some minor negative incidents, the overwhelming consensus was that the staff contributed significantly to the hotel’s positive environment, making guests feel valued and well cared for.
In summary, the staff at Holiday Inn Express London Heathrow T5 are largely celebrated for their friendliness, professionalism and willingness to assist, creating a welcoming and supportive atmosphere for travelers.
The WiFi at the Holiday Inn Express London Heathrow T5 receives mixed feedback from its guests. Many appreciate the availability of free WiFi throughout the hotel, noting that it is a good facility and provides decent speeds with some even finding it very fast. Despite these positives, several guests report issues ranging from poor quality and weak signals to complete non-existence of the service at times. Connection problems are highlighted with some guests facing difficulties with the WiFi password or experiencing frequent cutouts. While some found the WiFi to be sufficient and working well, others were disappointed, noting that for a high-priced hotel, the internet service could be much better. Guests should be prepared for potential fluctuations in WiFi quality during their stay.
The gym facilities at the Holiday Inn Express London Heathrow T5 by IHG, have received mixed feedback from guests. On the bright side, some found the space adequate and appreciated the reasonable equipment provided. However, areas for improvement were noted with guests expressing a need for more features and modern updates. Equipment functionality was a significant concern with reports of faulty treadmills and cross trainers. Additionally, there were comments about the gym requiring better maintenance and redecoration. Some guests were disappointed by the overall poor condition of the fitness center and others mentioned a lack of welcoming staff. Inconsistencies in the availability and promotion of the gym led to some confusion and dissatisfaction. Overall, the fitness facilities seemed to require attention to meet guest expectations.
The guest reviews for the Holiday Inn Express London Heathrow T5 by IHG highlight several concerns and a few positive points regarding the hotel's parking facilities. Many guests expressed frustration with the limited number of parking spaces and tight parking conditions, especially for larger cars. The parking situation was often described as chaotic and tricky with some guests having difficulty finding available spots, particularly during peak times.
A major recurring complaint was the cost of parking, frequently noted as £16 per day, which many found to be excessively high. Some guests were caught off guard by these charges, as parking fees were not always clearly communicated or included in their booking. This led to dissatisfaction among those who had to pay additional fees upon arrival.
Despite the widespread criticism, a few guests found the parking to be convenient and secure. There were some mentions of free parking for late check-ins and guests who had specific deals that included parking. In some cases, the parking situation was managed better at the rear of the hotel, providing a slightly more positive experience for those who parked there.
Overall, while the hotel offers on-site parking, it seems that improvements could be made to address the high cost and limited availability to enhance the guest experience.
Holiday Inn Express London Heathrow T5 by IHG, offers a family-friendly environment with several amenities that appeal to those traveling with children. Many reviews highlight that the hotel is a comfortable option for families, particularly those on short stays or quick stopovers. The spacious family rooms and soundproof accommodations are appreciated, especially given the hotel's proximity to the bustling airport.
Parents have noted the variety of child-friendly facilities available, including portable cribs and highchairs, although some mentioned cleanliness issues with the highchairs. The kids particularly enjoy the aeroplane views from the rooms and the TV content tailored for younger audiences. The hotel's location is also praised for its convenience by families planning to visit nearby attractions like Legoland.
However, there are some areas where the hotel can improve. The sofa beds, often used for children, have been described as uncomfortable or unsafe for very young kids. Additionally, the lack of a specific children's menu and no ice cream options are noted downsides. For families with infants, the absence of early breakfast options and limited baby cot availability were mentioned as inconveniences.
Some reviewers did experience disruptions, such as false fire alarms, which were particularly bothersome for families with children. Despite these issues, the staff's efforts to accommodate and make a fuss over the children were frequently mentioned positively, contributing to an overall enjoyable family stay.
In conclusion, while Holiday Inn Express London Heathrow T5 provides a generally positive experience for families, some improvements could make it even more family-friendly. The spacious and comfortable arrangements, combined with a few tweaks in amenities and services, make it a solid choice for those traveling with kids.
Holiday Inn Express London Heathrow T5 is an adequate choice for a stopover, offering the basic amenities expected from a three-star establishment. It provides good value for money, especially for those on a budget. The hotel is noted for its standard facilities, meeting basic needs satisfactorily. Most guests found the experience to align with the typical expectations for an airport hotel in this category.
The convenience and reasonable room rates, which include a buffet breakfast, make it an appealing option for travelers. While the breakfast quality and choices were described as fair, the limited amenities and some outdated features didn't match the experiences at other Holiday Inn Express hotels.
Although some guests felt the beds could be more comfortable and noted a few issues during their stay, the overall sentiment was positive and many considered it a good hotel for the price. Cheap and cheerful seems to sum up the general ambiance, making it suitable for a brief, practical stay near the airport.
Situated in a convenient location close to Heathrow Airport, Holiday Inn Express London Heathrow T5 by IHG, offers various amenities that cater to business travelers. The hotel provides quick and easy check-in processes along with excellent service, ensuring a smooth experience right from the start. Guests appreciated the presence of essential facilities such as a printer and reliable WiFi, although there were occasional comments about needed improvements in the WiFi service.
The hotel's proximity to the airport makes it an ideal base for those conducting business in the Heathrow area. The corporate atmosphere in the dining facilities complements its role as a favorable venue for business meetings and events. Furthermore, the conference rooms receive high praise for being fantastic and practical for business purposes.
Parking is straightforward, although some guests were caught off-guard by unexpected parking charges. Self-serve shuttle services to the airport add to the convenience for international visitors. The bed and breakfast option is a valued feature, though some found the breakfast offerings limited.
Rooms may come across as basic but functional, fitting the bill for business stays without being overly luxurious. The overall value for money is highlighted with a fair price considering the amenities offered.
However, the business center condition could use some improvement and a few guests found certain policies inconvenient for business use. Despite these minor drawbacks, the hotel's location and practical environment make it a strong choice for business travelers needing easy access to Heathrow and surrounding work areas.
Holiday Inn Express London Heathrow T5, an IHG Hotel, offers a generally favorable experience for disabled guests, particularly with its accessible location and easy access to public transport, including bus routes into London and Heathrow airport. Guests appreciated the cleanliness of the rooms and various accessible features such as wheelchair-friendly bathrooms, large rooms and practical shower facilities often exceeding those in similar budget hotels.
Despite these positive aspects, there are areas needing improvement. Some guests experienced challenges such as receiving a different room type than reserved, inaccessible lifts and non-functioning air conditioning. Additionally, issues with disabled parking monitoring and older, small lifts were noted.
The hotel’s overall accommodation is well situated for those with accessibility needs, given the convenient access to public transport and shopping options. However, attention should be paid to room service responsiveness, staff demeanor and ensuring all reserved accessible rooms are honored to enhance the experience for all guests.
Location Show Map
Location
The hotel serves as a pragmatic base for journeys to central London, Windsor and Reading, paving the way for efficient sightseeing trips. Guests praise its closeness to key attractions like Legoland, Windsor Castle, Thorpe Park and even the Harry Potter studios, making it a strategic spot for family vacations. Nearby amenities, including a Lebanese restaurant and numerous good eateries, enhance the overall stay experience.
Accessibility is a notable highlight with the hotel being well-connected by motorways like the M4, ensuring smooth travels to and from various destinations. Despite some mentioning longer-than-expected transit times to Terminal 5, the hotel's easy-to-find location and ample parking provide practical benefits for visitors.
Overall, the Holiday Inn Express London Heathrow T5 combines a strategic location with sound facilities, making it a favored choice for airport-bound travelers and those exploring nearby attractions.
Breakfast
However, some recurring criticisms exist. Several guests felt that the breakfast lacked variety, pointing out that the menu was the same every day and could benefit from more options, including vegetarian, vegan, gluten-free and halal items. Some noted the absence of specific items such as omelets, herbal tea and vegetables. A few reviews mentioned instances of cold food, insufficient cutlery and an overall chaotic atmosphere during busy times, leading to long waits and out-of-stock items. The quality sometimes fell short of expectations with complaints about tasteless or poorly-cooked items such as scrambled eggs and bacon.
Overall, while many found the breakfast satisfying and a worthwhile addition to their stay, there's a clear suggestion for improvements in variety organization and catering to specific dietary needs to enhance the guest experience.
Dinner
However, consistent areas for improvement are mentioned in reviews. Several guests found the menu options limited, particularly for those with dietary restrictions or seeking more variety. The buffet style dinner, while bountiful at times, was often criticized for being overpriced, bland and sometimes not replenished quickly enough. Some described the food as mediocre, dry or just average with specific mentions of unappetizing pizza, overcooked dishes and a ceaser salad that was merely lettuce and croutons.
Nonetheless, there are several standout features such as the vibrant atmosphere of the restaurant in the evening and the friendly service from the staff. The Lebanese restaurant next door is frequently praised as a delightful alternative, offering a great dining experience. Some guests felt the dinner was good value for money and reasonably priced.
Overall, while the dining experience at the Holiday Inn Express London Heathrow T5 is convenient and meets basic needs, there is a clear indication from reviews that there is significant room for improvement in terms of menu variety and food quality.
Rooms
Guests have also appreciated the soundproofing, allowing for a quiet environment despite the hotel's proximity to the airport. Housekeeping is often highlighted for being efficient, ensuring that rooms are tidy and organized upon arrival and the bathrooms are also frequently noted for their cleanliness and functionality.
However, several reviews highlight significant issues with room temperature and ventilation. Many guests have found the rooms to be either too hot or too cold with air conditioning and heating systems not functioning optimally. The inability to open windows has been a point of contention for many, as it exacerbates the ventilation issues and has led to rooms feeling stuffy and, in some cases, even smelling of cigarette smoke or mold.
Some guests mentioned missing amenities, such as irons, fridges or USB sockets, which could affect the convenience of the stay. Issues with maintenance, such as dusty curtains, stained carpets and occasional mold in showers, also detract from the overall experience for some visitors.
Family rooms are generally considered spacious and can accommodate multiple guests, though the additional sofa beds are often described as uncomfortable. While some rooms come with nice views, many guests note that certain rooms lack any view and can feel claustrophobic.
Overall, the hotel seems well-suited for short stays or transit passengers needing a quiet, clean and comfortable room near Heathrow, though the temperature control and ventilation issues need addressing to enhance guest comfort further.
Beds
Cleanliness
However, a few reviews point out some concerns, such as ventilation issues due to non-opening windows, occasional mold in bathrooms and instances of overlooked cleaning in specific areas like under beds and corners. Despite these isolated comments, the general consensus suggests that the hotel maintains a high standard of cleanliness overall, making it a comfortable choice for travelers seeking clean accommodations near Heathrow.
Staff
Guests appreciated the warm and professional demeanor of the staff, noting that they often went above and beyond to ensure a comfortable stay. Many reviews pointed out that the staff were not only friendly and approachable, but also efficient and knowledgeable, which enhanced the overall guest experience. Specific members of the staff, like those at reception, were frequently noted for their helpfulness and pleasant attitude.
However, there were occasional mentions of dissatisfaction with a few guests experiencing unwelcoming or rude behavior from certain staff members. Despite some minor negative incidents, the overwhelming consensus was that the staff contributed significantly to the hotel’s positive environment, making guests feel valued and well cared for.
In summary, the staff at Holiday Inn Express London Heathrow T5 are largely celebrated for their friendliness, professionalism and willingness to assist, creating a welcoming and supportive atmosphere for travelers.
Wi-Fi
Gym
Parking
A major recurring complaint was the cost of parking, frequently noted as £16 per day, which many found to be excessively high. Some guests were caught off guard by these charges, as parking fees were not always clearly communicated or included in their booking. This led to dissatisfaction among those who had to pay additional fees upon arrival.
Despite the widespread criticism, a few guests found the parking to be convenient and secure. There were some mentions of free parking for late check-ins and guests who had specific deals that included parking. In some cases, the parking situation was managed better at the rear of the hotel, providing a slightly more positive experience for those who parked there.
Overall, while the hotel offers on-site parking, it seems that improvements could be made to address the high cost and limited availability to enhance the guest experience.
Family
Parents have noted the variety of child-friendly facilities available, including portable cribs and highchairs, although some mentioned cleanliness issues with the highchairs. The kids particularly enjoy the aeroplane views from the rooms and the TV content tailored for younger audiences. The hotel's location is also praised for its convenience by families planning to visit nearby attractions like Legoland.
However, there are some areas where the hotel can improve. The sofa beds, often used for children, have been described as uncomfortable or unsafe for very young kids. Additionally, the lack of a specific children's menu and no ice cream options are noted downsides. For families with infants, the absence of early breakfast options and limited baby cot availability were mentioned as inconveniences.
Some reviewers did experience disruptions, such as false fire alarms, which were particularly bothersome for families with children. Despite these issues, the staff's efforts to accommodate and make a fuss over the children were frequently mentioned positively, contributing to an overall enjoyable family stay.
In conclusion, while Holiday Inn Express London Heathrow T5 provides a generally positive experience for families, some improvements could make it even more family-friendly. The spacious and comfortable arrangements, combined with a few tweaks in amenities and services, make it a solid choice for those traveling with kids.
3 Star
The convenience and reasonable room rates, which include a buffet breakfast, make it an appealing option for travelers. While the breakfast quality and choices were described as fair, the limited amenities and some outdated features didn't match the experiences at other Holiday Inn Express hotels.
Although some guests felt the beds could be more comfortable and noted a few issues during their stay, the overall sentiment was positive and many considered it a good hotel for the price. Cheap and cheerful seems to sum up the general ambiance, making it suitable for a brief, practical stay near the airport.
Business
The hotel's proximity to the airport makes it an ideal base for those conducting business in the Heathrow area. The corporate atmosphere in the dining facilities complements its role as a favorable venue for business meetings and events. Furthermore, the conference rooms receive high praise for being fantastic and practical for business purposes.
Parking is straightforward, although some guests were caught off-guard by unexpected parking charges. Self-serve shuttle services to the airport add to the convenience for international visitors. The bed and breakfast option is a valued feature, though some found the breakfast offerings limited.
Rooms may come across as basic but functional, fitting the bill for business stays without being overly luxurious. The overall value for money is highlighted with a fair price considering the amenities offered.
However, the business center condition could use some improvement and a few guests found certain policies inconvenient for business use. Despite these minor drawbacks, the hotel's location and practical environment make it a strong choice for business travelers needing easy access to Heathrow and surrounding work areas.
Accessible
Despite these positive aspects, there are areas needing improvement. Some guests experienced challenges such as receiving a different room type than reserved, inaccessible lifts and non-functioning air conditioning. Additionally, issues with disabled parking monitoring and older, small lifts were noted.
The hotel’s overall accommodation is well situated for those with accessibility needs, given the convenient access to public transport and shopping options. However, attention should be paid to room service responsiveness, staff demeanor and ensuring all reserved accessible rooms are honored to enhance the experience for all guests.
No, Holiday Inn Express London Heathrow T5 by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express London Heathrow T5 by IHG.
No, Holiday Inn Express London Heathrow T5 by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express London Heathrow T5 by IHG.
Yes, Holiday Inn Express London Heathrow T5 by IHG has a gym.
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