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Summary of reviewsSerwir Hotel, located just outside the heart of Sint-Niklaas, enjoys a strategic spot that is highly praised for its accessibility and convenience. Easily reached by car with ample free parking available, it serves as a convenient stopover for travelers journeying between the UK, Germany or Paris. The proximity to the Waasland shopping center and nearby industrial areas further adds to its appeal for both leisure and business travelers. The quiet and serene environment, accentuated by ponds and greenery, along with effective sound insulation, ensures a restful stay.
The breakfast at Serwir Hotel consistently earns high marks for its plentiful and delicious offerings. The extensive and varied breakfast buffet includes fresh items and even champagne, providing guests with a good start to their day. Service is attentive and stations are well-stocked, although some guests find the cost a bit high for a four-star hotel.
Dinner at the hotel's restaurant also receives commendations for high-quality dishes and excellent service. Guests appreciate the delicious food and cozy atmosphere, although the prices are seen as premium and sometimes inconsistent with the portion sizes or quality. Nonetheless, many diners believe the culinary experience is worth the expense.
The rooms at Serwir Hotel are frequently praised for their spaciousness, cleanliness and modern bathrooms. Despite some rooms featuring outdated décor or older carpets, the general sentiment is positive with guests enjoying the comfortable beds and quiet ambiance. The hotel's cleanliness is further emphasized with spotless rooms and well-maintained common areas, contributing to a comfortable and hygienic stay.
The staff at Serwir Hotel are noted for their friendliness, helpfulness and efficiency. Reception staff are especially commended for their warm welcomes and multilingual service, fostering an overall pleasant experience. Though there are occasional reports of inconsistent behavior, the majority of feedback highlights the exceptional service provided by the team.
WiFi at the hotel receives mixed reviews; many guests find it strong and reliable, while others report connection issues and slow speeds. The gym is considered adequate for basic workouts, though limited in equipment. The parking facilities, in contrast, are highly praised for being ample, free and conveniently located, adding to the overall ease of stay for car travelers.
Families find the hotel generally accommodating with spacious family rooms and child-friendly amenities. However, there are some complaints about noise and the quality of baby beds. The beds themselves receive mixed reviews, ranging from very comfortable to too soft or outdated, yet many guests still manage a good night’s sleep.
While Serwir Hotel offers a beautiful location and a high standard of cleanliness, some guests feel it falls short of the expected four-star luxury. Criticisms include the absence of basic amenities like kettles and coffee machines, as well as the need for renovation. Despite this, the professional atmosphere and attentive service generally satisfy guests.
In summary, Serwir Hotel is an accessible, clean and comfortable option, well-suited for both business and leisure travelers. Its serene environment, friendly staff and quality dining are standout features, though there is room for improvement in certain amenities and services to fully meet four-star expectations. Show more
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Categories
Family Friendly Hotel
Located in Sint-Niklaas, Serwir Hotel provides amenities and services suitable for families seeking a comfortable stay outside of the city center.
Business Hotel
The hotel is well-known for meetings, seminars, banquets, receptions, company events, and wedding parties. It features a trendy brasserie and is located conveniently for accessing major Belgian cities.
Hotel with Parking
The hotel has parking available, providing convenience for guests arriving by car. The hotel provides easy access to the surrounding areas.
EV charging stations
Hotel with Gym
Serwir Hotel has a fitness center that is free for all guests. It also provides free water and air conditioning for those using the facility.
Hotel with EV Charging Stations
While specific details about the charging stations are not available, the hotel offers this facility, making it a suitable option for EV owners.
Accessible Hotel
4-Star Hotel
Room Types
Standard Double RoomThis spacious room has a flat-screen TV.
Deluxe RoomThis room has a flat-screen TV. It includes a modern bathroom.
Single RoomThis single room has no seating area.
Superior RoomThe twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This twin room has a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Located in a strategic spot just outside the heart of Sint-Niklaas, the Serwir Hotel enjoys a marvelous setting ideal for various types of travelers. The hotel is especially convenient for those traveling by car with easy access to the highway and ample free parking available. It's popular among visitors making a stopover on long journeys between the UK, Germany or even Paris, owing to its proximity to main roads.
The hotel is just a short walk or drive from Waasland shopping center, offering guests a plethora of dining and shopping options. For those looking to explore a bit further, the town center of Sint-Niklaas is within walking distance, presenting numerous bars, restaurants and attractions. The location is described as quiet and pleasant, making it excellent for peaceful overnight stays.
Business travelers find the hotel favorable due to its close location to industrial areas with some notable sites just five minutes away by car. Those attending local events or spending a day at nearby spas also find the location convenient.
With a serene environment accentuated by ponds and greenery, the hotel offers a tranquil atmosphere despite its central location. The sound insulation of rooms ensures a restful sleep and the overall hospitality, including a well-balanced breakfast, adds to a comfortable stay.
The combination of accessibility, nearby amenities and serenity makes the Serwir Hotel an outstanding choice for a variety of guests, whether they're traveling for business, leisure or just passing through.
Breakfast
Guests at the Serwir Hotel consistently praise the breakfast, emphasizing its plentiful and delicious offerings. The breakfast buffet is described as extensive, varied and well-maintained with a wide array of choices, including bread, toppings, fruit, dairy products and English breakfast items. Many guests highlight the quality and freshness of the food, along with the option to enjoy champagne. The breakfast experience is enhanced by good service and well-stocked stations, ensuring that guests have everything they need for a good start to their day.
However, a few guests feel that the breakfast, while very good, is somewhat pricey and not quite proportional to the cost for a 4-star hotel. Despite occasional comments about the breakfast room being too busy or the buffet not being fresh, the overall sentiment remains highly positive. Travelers appreciate the extensive selection, hearty portions and the attention to detail that make the breakfast at Serwir Hotel an excellent start to the day.
Dinner
The dinner experience at Serwir Hotel's restaurant is widely praised for its high-quality dishes and excellent service. Guests consistently describe the food as delicious with standout dishes including perfectly cooked meats and tasty vegetarian options. The breakfast offerings also receive high marks for quality and flavor. The restaurant itself is noted for its cozy atmosphere and is popular with both hotel guests and local residents.
While the overall dining experience is positive, diners frequently mention that the prices are on the higher side with some feeling that the cost doesn’t always justify the portions or the quality offered. Despite this, many guests believe the meals, especially dinner, are worth the expense for the quality provided. Additionally, the restaurant operates smoothly with friendly and polite service, although there are occasional remarks on service inconsistency.
Overall, the restaurant at Serwir Hotel provides an enjoyable dining experience with delicious food, although potential diners should be prepared for a higher price point.
Rooms
The rooms at Serwir Hotel receive consistent praise for their spaciousness and cleanliness with many guests describing them as large, tidy and comfortable. The bathrooms are also noted for being spacious, modern and well-equipped, often featuring large walk-in showers. Modern amenities and sound insulation contribute to a quiet and comfortable stay, making the hotel particularly suitable for business travel and meetings.
While the décor might not appeal to everyone with some rooms described as outdated or having older carpets, the overall consensus is positive. Guests appreciate the adjustable room temperature and the quiet, cozy ambiance. Many rooms offer modern, stylish bathrooms and the beds are frequently noted for their comfort.
There are a few mentions of issues such as noise from neighboring rooms or areas like loading docks and some rooms could benefit from updates or better lighting. Despite these occasional concerns, the hotel staff's friendliness and cleanliness efforts typically improve the overall experience.
In summary, Serwir Hotel offers spacious, comfortable and well-equipped rooms that cater well to both leisure and business travelers, despite a handful of older or less updated rooms.
Beds
Serwir Hotel receives mixed reviews regarding the comfort of their beds, but most guests highlight positive experiences. Many guests describe the beds as comfortable, clean and soft with phrases such as "very comfortable", "excellent beds" and "comfortable bed, excellent bedding" frequently mentioned. Some reviews note a "good mattress", "comfortable and well-maintained bed" and beds that "felt like a cloud".
However, there are also critiques with some guests finding the mattresses too soft or outdated, leading to discomfort for some sleepers. A few describe beds as "narrow" or "low" and certain rooms reportedly had "too soft" pillows or mattresses that were "way too soft" or "saggy". Despite these occasional issues, many guests still managed to enjoy a "good night’s sleep" on generally decent bedding.
Overall, while some guests experienced specific issues such as narrow size or excessive softness, the predominant sentiment leans towards the beds at Serwir Hotel being largely comfortable and clean with many guests sleeping well. The bedding and mattresses, although sometimes criticized for being outdated or overly soft, generally provided a satisfactory level of comfort for most visitors.
Cleanliness
Serwir Hotel has garnered a strong reputation for its exceptional cleanliness with numerous guests highlighting the immaculate condition of their rooms and common areas. Many reviews praise the hotel for being very clean, tidy and well-maintained with spotless rooms and modern, clean bathrooms. The hotel's neatness extends to both its rooms and facilities, ensuring a comfortable and hygienic stay.
Guests frequently describe their rooms as clean and comfortable with some specifically mentioning the modern and elegant décor. The bathrooms, in particular, have received commendations for being clean and spotless. Despite some reviews mentioning outdated furniture and occasional dust, the overall sentiment remains positive regarding the hotel's hygiene standards.
Additionally, the hotel’s housekeeping staff has been noted for their diligence, keeping the rooms fresh and clean on a daily basis. The combination of good cleanliness, comfort and a pleasant ambiance makes Serwir Hotel a reliable choice for travelers seeking a well-maintained accommodation.
Staff
The reviews for Serwir Hotel highlight a predominantly positive experience with the hotel staff, emphasizing their friendliness, helpfulness and overall pleasant demeanor. Guests consistently praised the reception staff for being friendly and welcoming during both check-in and departure. Many reviews mentioned the staff's ability to speak French and provide good service. The cooperative and attentive nature of the team, from reception to housekeeping, was noted multiple times with particular emphasis on their politeness, efficiency and willingness to assist.
However, a few reviews pointed out inconsistencies, mentioning instances of rudeness and unhelpful behavior, especially from specific individuals. Despite these rare negative experiences, the general sentiment remained overwhelmingly positive with numerous guests commending the exceptional service and the staff's readiness to go the extra mile. The warm, friendly reception and the attentive service contributed significantly to an enjoyable stay, making the staff a standout feature of Serwir Hotel.
Wi-Fi
Guests have a varied experience with the wifi at Serwir Hotel. The positive feedback highlights that the hotel offers free WiFi, which many guests found to be strong, good and consistent. There were mentions of a perfect Wi-Fi setup without the need for registration or passwords, contributing to the ease of connectivity. Some guests appreciated the stable and very good Wi-Fi coverage with a few noting fast internet speeds. However, there were some challenges reported. Starting the wifi connection wasn't always smooth and some guests experienced weak signals, slow speeds or difficulty connecting. On occasion, WiFi was not very reliable and there were reports of no internet access in rooms despite efforts by the staff to resolve the issues. Overall, while many guests had a satisfactory experience with the WiFi, some areas for improvement remain.
Gym
The fitness facilities at Serwir Hotel receive mixed feedback from guests. While the gym is frequently described as small, it is generally seen as adequate and acceptable for a basic workout. Despite some guests noting the lack of weights, the equipment available is deemed sufficient. The fitness room may not be ideal for those seeking extensive options, but for a simple exercise session, it serves its purpose effectively.
Parking
'Serwir Hotel' offers an exceptional parking experience that has garnered positive feedback from guests. One of the highlights is the availability of free private parking, which is a significant advantage for travelers. The parking area is described as large, spacious and ample, ensuring that guests rarely encounter difficulties finding a spot.
The hotel provides a sufficient number of parking spaces, which are conveniently located on-site, making it easy for guests to access their vehicles whenever needed. Additionally, there are specific charging stations for electric cars and secure bike parking, catering to a variety of transportation needs.
Guests appreciate the cleanliness and the well-maintained condition of the parking lot, which adds to the overall convenience and comfort of their stay. The parking facilities are praised for their ease of access and safety, making it an ideal choice for those traveling by car.
Though the hotel can be busy, the abundant parking spaces ensure that guests generally find available spots without hassle. Overall, the parking situation at 'Serwir Hotel' is highly satisfactory, offering peace of mind and convenience to visitors.
Family
Serwir Hotel seems to have a mixed but generally positive reputation regarding its suitability for families and activities for kids. Many reviews highlight that the family rooms are spacious and well-suited for accommodating larger groups. Guests frequently mention the family-oriented and child-friendly atmosphere, noting that the family rooms are well-arranged and maintained. Additionally, there is appreciation for the kid-friendly themed breakfast which adds a fun element for the little ones.
However, some reviews point out issues such as noise from adjacent rooms and children running around, which might be disruptive. A few comments also mention that the baby beds provided are not ideal, as they lack a sturdy mattress or hard board. Despite these concerns, overall impressions suggest that families find their stay at Serwir Hotel pleasant, appreciating the upgrade options to very large suites and the willingness of staff to assist families in securing suitable rooms.
Therefore, while there are areas for improvement, Serwir Hotel generally caters well to families with children, making it a good option for those planning a family stay.
4 Star
Serwir Hotel boasts a beautiful location and presents itself as a high-end choice for business travelers, offering solid mattresses and clean spaces that are appreciated by guests. The ambiance, while charming, often feels at odds with its 4-star rating with many reviews indicating disappointment in the overall standard and services provided.
Despite some positive feedback on cleanliness and attentive service, several reviewers note the hotel falls short in terms of luxury and amenities typically expected from a four-star establishment. Common criticisms include the absence of basic facilities like kettles, coffee machines and complimentary items, along with the presence of plastic cups which detract from the expected experience.
While some aspects of the hotel align with a four-star experience, such as the well-maintained rooms and professional atmosphere, guests frequently mention that the renovation is urgently needed to meet higher standards. The breakfast, although satisfactory, is seen as basic for a hotel of this caliber and the price point is often considered too steep given the limited services.
In summary, Serwir Hotel is appreciated for its cleanliness and professional environment but leaves many guests feeling that it does not live up to its 4-star billing, pointing out a need for better amenities, updated facilities and a more luxurious experience to justify the rating and pricing.
Business
Serwir Hotel emerges as a prime choice for business travelers. With an excellent price/quality ratio, this four-star hotel stands out for business overnight stays and is highly recommended for business trips. The hotel provides a business-friendly environment, including amenities like a 24-hour reception service and well-lit wifi in common areas, which are essential for those working on the go. Business meetings can be comfortably conducted here, thanks to the quiet breakfast room with ample seating and good selection of in-room beverages.
The hotel's convenient location near many business spots makes it an ideal hub for business-related activities. Single business clients might particularly appreciate Room 202, which comes recommended. In summary, Serwir Hotel offers excellent business services, making it well-suited and good value for money for business clients and travelers.
Accessible
Serwir Hotel offers a range of accessible features that cater to guests with disabilities, ensuring a convenient and comfortable stay. The hotel provides wheelchair-accessible rooms equipped with accessible sinks and large walk-in showers. Guests have praised the staff for their helpfulness towards those with disabilities. The reception and entrances are highlighted as very accessible, making the initial approach straightforward with proper guidance. The location is highly appreciated for its ease of access, especially for those arriving by car. Though the elevator is noted to be small, the overall accessibility, including rooms designed for reduced mobility and an easily navigable environment, makes Serwir Hotel a commendable choice for disabled travelers.
Luxury
The Serwir Hotel offers a predominantly luxurious experience with a pleasant and upscale atmosphere. Guests frequently praise the super delicious luxury breakfast, highlighting the variety of choices available. The rooms are often described as really comfortable and exuding a high-end, classy feel. Visitors appreciate the wide range of services and great facilities, noting comforts such as a stocked mini-bar and complimentary bottles of water in deluxe rooms.
Despite these positive notes, some aspects suggest the hotel falls short of full four-star expectations. Items like plastic cups and missing luxury amenities hint at areas for improvement. Nevertheless, many reviews affirm that, overall, the stay at Serwir Hotel provides a truly luxurious experience.
No, Serwir Hotel doesn't have any pool.
No, a spa isn't available at Serwir Hotel.
No, Serwir Hotel doesn't allow dogs.
Yes, parking facilities are available at Serwir Hotel.