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Summary of reviewsPullman Singapore Orchard enjoys a prime location in Singapore's bustling Orchard Road district, offering easy access to shopping malls like Paragon Mall and Takashimaya, and quick connectivity to the Orchard MRT station. Guests frequently highlight the convenience of this well-situated hotel for shopping, dining, and exploring the city, complemented by its modern design and accommodating staff.
The breakfast experience generally receives positive remarks, with guests appreciating the friendly service, stylish setting, and a varied buffet selection. Although there are occasional concerns about limited vegetarian options and repetitive menus, the overall atmosphere contributes to a leisurely start to the day.
The hotel's rooms offer a blend of comfort and functionality, with spacious layouts and useful amenities such as bathtubs and sofa sitting areas. While some guests encounter issues with cleanliness and outdated bathroom facilities, the overall impression remains positive, bolstered by the comfortable beds.
Cleanliness reviews are varied, with many guests praising the housekeeping staff's efficiency in maintaining super clean rooms and pool areas, while some note occasional lapses in furniture upkeep and breakfast buffet cleanliness. Despite these inconsistencies, the hotel provides a generally clean and comfortable environment.
Staff at Pullman Singapore Orchard are a standout feature, celebrated for their friendliness and willingness to accommodate guest needs, contributing significantly to the hotel’s positive reputation. Personal touches and attentiveness in service are frequently noted, enhancing overall guest satisfaction.
The pool area, positioned conveniently next to the gym, offers a tidy space for relaxation, although its size does not quite match expectations set by promotional photos. Nonetheless, it remains a clean and refreshing spot for leisure.
Comfortable beds are frequently mentioned as a positive aspect of guests' stays, contributing to restful nights, although occasional concerns with pillow comfort and bed size arise. Overall, Pullman Singapore Orchard is recognized for its convenience, accessibility, and friendly service, even as it continues to seek improvements in certain areas. Show more
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Luxury Hotel
Located on Orchard Road, Pullman Singapore Orchard offers a modern luxury experience with trendy, technology-enabled rooms and suites. It features an exclusive Club Residence with special privileges and a rooftop pool.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Small Hotel
5-Star Hotel
Hotel with Outdoor Pool
Room Types
Deluxe Superior Room, 1 King Bed, High FloorOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Superior Room, 1 King BedProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Club Residence, 1 King Bed, Lounge AccessFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.
Premier Room, 1 King Bed, Orchard Paragon ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Deluxe Premier Room, 1 King Bed, High Floor, Orchard Paragon ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Classic Room, 1 Queen BedFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Pullman Suite, 1 King Bed, High Floor, Lounge AccessBoasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite offers a tea and coffee maker, executive lounge access, a seating area, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.
Superior Room, 2 Single BedsOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Premier Room, 2 Single Beds, Orchard Paragon ViewOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Deluxe Premier Room, 2 Single Beds, High Floor, Orchard Paragon ViewFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the vibrant heart of Singapore, Pullman Singapore Orchard boasts an unbeatable location that ensures convenience for both shopping enthusiasts and those eager to explore the city. Situated along the bustling Orchard Road, it offers easy access to a myriad of shopping malls, such as Paragon Mall and Takashimaya, as well as public transportation, making it a breeze to get around the city. The hotel's strategic position places guests within a short walk of the Orchard MRT station, enhancing its appeal for anyone looking to quickly and comfortably navigate Singapore’s attractions. Guests appreciate not just the location but also the modern and clean design of the hotel, complemented by professional and friendly staff. Whether it's a short promenade to nearby upscale eateries or a leisurely shopping spree, the convenience of this location is frequently highlighted by visitors. The central setting also caters to culinary desires, with numerous dining options—including halal-friendly venues—close by. For travelers seeking a central hub with boundless opportunities for shopping, dining, and sightseeing, Pullman Singapore Orchard proves to be a prime choice, offering comfort and accessibility in one of the city’s most lively districts.
Breakfast
At Pullman Singapore Orchard, the breakfast experience offers a blend of feedback. Many guests appreciate the friendly staff, stylish venue, and the wide buffet selection that caters to diverse tastes, often highlighting the good quality and delightful variety of dishes. The breakfast is lauded for being sumptuous and excellent, with some guests mentioning delicious offerings and a particularly impressive juice selection. However, there is some room for improvement, as a few diners find the buffet limited, especially for vegetarians, and note that the menu tends to repeat daily. While some patrons find the food often served cold and the crowding an issue, the overall atmosphere allows for a relaxed and leisurely morning start.
Rooms
Pullman Singapore Orchard offers a mixed experience when it comes to the rooms, balancing between comfort and some areas requiring improvement. Guests appreciate the hotel's clean, modern, and well-equipped accommodations, with the rooms being described as spacious and comfortable for the most part. Many travelers have highlighted the excellent room layouts that often include a nice sofa sitting area and a bathtub.
However, there are some drawbacks mentioned, such as the inconsistent cleanliness in certain rooms and outdated bathroom facilities. The air conditioning tends to be excessively cold for some guests, and room size varies, with some feeling cramped especially without sufficient workspace. Despite these issues, the comfortable beds and useful room amenities often leave guests satisfied with their stay. The location, centrally positioned in the city, is also considered a significant advantage for its convenience. Overall, for those who value location and room convenience, Pullman Singapore Orchard generally meets expectations, albeit with some room for improvement.
Beds
Guests at Pullman Singapore Orchard mostly praise the comfort of the beds, enhancing their overall experience at the hotel. Many reviews highlight the comfort of the mattresses, with numerous guests noting they had a good night's sleep during their stay. The spacious rooms are well-equipped with desirable amenities, adding to the comfort visitors experience. However, some feedback points to areas for improvement, such as occasional issues with pillow comfort and bed size suitability. Despite these minor concerns, the overall impression of the bedding is largely positive, with most guests enjoying the comfort provided by the hotel.
Cleanliness
Nestled in the vibrant city centre, Pullman Singapore Orchard receives mixed reviews concerning cleanliness. On the positive side, many guests appreciate the hotel's prompt and efficient cleaning staff, noting that rooms and the pool are consistently kept super clean. Rooms are described as clean and very comfortable, with beds that add to the overall satisfaction. Visitors also find the rooms well-stocked, maintaining a high level of upkeep.
However, some guests encounter issues that detract from their experience. Certain areas, such as the breakfast buffet, display noticeable cleanliness issues. While the general upkeep is commendable, inconsistencies are evident, particularly with the cleaning of furniture and fixtures, as some guests report dust, unclean carpets, and aging bathrooms with drainage problems. The hotel aims to provide a solid experience, but nuances in cleanliness show room for improvement. Despite these occasional lapses, Pullman Singapore Orchard remains a convenient and accessible choice for travelers, offering comfort in well-maintained spaces.
Staff
The Pullman Singapore Orchard is consistently praised for its outstanding staff, who appear to be a cornerstone of the guest experience. Reviewers frequently describe the hotel team as friendly, helpful, and welcoming. Visitors appreciate the staff's willingness to go above and beyond to assist guests, whether that involves organizing taxis or accommodating unique requests such as those for special dishes like aloo paratha.
Specific names are often mentioned, such as Eugene and Wan Qing, highlighting personal touches and attentiveness during breakfast service. The staff's professional demeanor and exceptional customer service are consistently emphasized, suggesting that guests feel well cared for and appreciated during their stay.
Even when encountering challenges, such as navigating the hotel's multiple elevator transfers or paying for drinking water at the restaurant, the proactive and accommodating nature of the staff appears to mitigate any inconvenience. Whether facilitating the needs of families with babies or delivering on their commitment to hospitality with every guest, the staff at Pullman Singapore Orchard exemplifies dedication and warmth, contributing significantly to the hotel's positive reputation.
Pool
Nestled amidst the vibrant shopping district of Singapore, Pullman Singapore Orchard offers a pool area that receives mixed reviews from guests. The pool, consistently described as clean and tidy, provides a charming setting for a quick dip or leisurely relaxation. While the pool is considered small and may not match the grandeur suggested in photographs, it is well maintained, ensuring a pleasant experience for visitors. Families, in particular, find joy as their little ones delight in playful moments, especially with features like the giant duck floaty. Positioned conveniently next to the gym, guests find it easy to include fitness in their schedule. Although opinions differ regarding the pool's size, its cleanliness and upkeep make it a refreshing retreat after exploring Singapore's bustling shopping surroundings.
Yes, Pullman Singapore Orchard has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Pullman Singapore Orchard.
No, Pullman Singapore Orchard doesn't allow dogs.
No, parking facilities aren't available at Pullman Singapore Orchard.